Santa Grand Classic Kuala Lumpur, Chinatown

Overall a nice experience for short birthday staycation with my son. Room is on the small side but equipped with all basic amenities needed. Small problem maybe is ants in room after I left donut overnight not securely wrapped. Love the rooftop swimming pool level, small but with nice view of kl city. Lobby area is lovely too, has nice welcoming feel to guest. Reception staff pleasant & with smiles. We would love to come again next time.

Abbiamo soggiornato qui per due notti con mia moglie. Le camere sono molto piccole, con vista sui parcheggi. Fuori dall hotel c'è un accampamento di senzatetto. I servizi dell'hotel sono di bassissima qualità: - colazione con pochissima varietà e scarsa qualità (frutta inesistente). Inoltre teoricamente apre alle ore 7 ma in realtà solo dalle 7.30 abbiamo potuto mangiare perché il cuoco non era mai presente. - la piscina è sporca e si affaccia sull'interno verso i parcheggi. - la cosiddetta "palestra" sono due ex bagnetti convertiti in due mini loculi, uno con tapiroulant e l altro con una semplice panca. Solo la posizione centrale salva questo hotel. Se dovessi tornare non alloggerei mai in questo hotel.

Very good breakfast with lots of Western and Malaysian options. Loved the rooftop pool with a fantastic view! The staff was also very kind and solicitous. It is also immediately next to the Central Market, so lots of shopping options. Close to the MRT/Metro and in the heart of vibrant Chinatown. I really enjoyed my stay.

Clean quiet comfortable great pool

Overall my stay was great, not sure why some people give 1 star complaining about the surroundings. You can't have better location if you want to enjoy local life. Staff was good. My room was clean and the bed amazingly comfortable. The swimming pool, was cute and nice view in the evening. Sadly the water was way too cold for my personal taste. I don't give 5 stars only because i think breakfast could be better and more consistent. Some days options were empty, and not refilled. Not many fruits options as well that i don t think in this country should be a problem. Good point was the eggs made on demand. Overall for the price i don't think you can have better. I would definitely come back.

Das Zimmer war sauber und funktional eingerichtet. Es gab ein abwechslungsreiches Frühstück mit Brot, Croissants, Cornflakes, Früchten, verschiedenen malayischen Gerichten, Rührei, Waffeln und Saft und Kaffee. Einen Pool auf dem Dach gibt es auch (hier sollte aber unbedingt ein funktionierender Sonnenschirm angeschafft werden, da es sonst keinerlei Schatten gibt). Insgesamt war das Hotel gut und das Preis-Leistung-Verhältnis stimmt. Das Beste war aber die hervorragende Lage fußläufig zur Merdeka Square und nach Chinatown und mit einem Markt und einer food-street direkt vor der Tür!

Rien à dire, l'hôtel est propre, le personnel serviable. Bien que le quartier soit animé, pas de bruit de notre chambre. Gros plus, la piscine sur le toit pour se rafraîchir.

I had a wonderful stay at this hotel. My room was modern, beautifully decorated, and spotlessly clean, with a very comfortable bed that made it easy to rest after long days exploring. I also appreciated that housekeeping refreshed the room daily, including towels, water, coffee, and other amenities. The location was one of my favorite part, just steps away from great restaurants, street art, and covered markets, all easily walkable. I enjoyed the breakfast every morning, made good use of the pool, and the Wi-Fi worked perfectly throughout my stay. If there’s one thing that could be improved, it would be the consistency of the hot water. Other than that, everything was excellent. I truly enjoyed my time here and would happily stay again.

Clean room, easy check in, nice pool. Good place to stay for a short break.

Nice hotel in a good location. Room was really nice and it was quiet on a night. Don’t book if you want to use the pool or gym though.

Otel temizliği çok yetersiz. Havlu ve yastık kılfları pisti. Yenilerini istedik, yeni yok yıkanmışlar var dediler, getirdiler onlar da pis ve lekeliydi. Otel çevresi sokakta yaşayanlarla dolu, çevre bu nedenle korkutucu ve otelin bu yönde hiçbir çabası yok. Kahvaltısı yetersiz. Avrupa’dan gelen misafirler düşülmemiş. Yumurta ve ekmek dışında birşey yiyebilmemiz mümkün değil

The location was great and parking needs to be at the Central Market. First outlook was great, lobby ambiance and staff was very friendly. The downside was just the cleanliness & maintenance of the room. Bedsheet pillowcase was not changed and had hair on it but they changed it immediately. The room need abit of maintenance but for the price we pay, i guess it is alright and it is only for a night.

Bel hôtel avec un très bon emplacement à côté du marché central très bon accueil Personnel très accueillant et souriant Chambre calme et propre Je reviendrai sans hésitation

The property manager has been extremely unprofessional. Despite my efforts to reach out to him personally to discuss the inconveniences I experienced during my stay, I have received no response even after checking out. The room provided was dusty, and the lift was broken for two days, which was particularly inconvenient as my room was on the 5th floor. When I checked in, I requested a better room, but the staff informed me that the hotel was fully booked for the weekend. The air conditioning in the room was loud and noisy, making it impossible to sleep during my 4-night stay. The shower water was cold and inconsistent, with only minimal hot water available. Despite my daily requests at the counter and leaving the sign on the door, the staff did not clean the room. Adding on, let me put this down by chronology : Day 1 : Check in at 9pm , Already reach out to your staff for a new room. Staff said room fully booked throughout the weekend. (This is your evening staff at Front desk) Day 2 : I inform on a room clean in the morning before I started my visiting in KL for the first time, and contacted Expedia approximately 11pm at night due to the inconveniences that I have during my stay. Day 3 : I reach out to your property at the front desk at 11AM to inform on the issue that I was having but was turned down and given the excuse on : why Did I not reach out to the staff at the counter about the air cond and cold water shower. Also this falls on a Saturday, manager off

I had a wonderful stay at this hotel. My room was modern, beautifully decorated, and spotlessly clean, with a very comfortable bed that made it easy to rest after long days exploring. I also appreciated that housekeeping refreshed the room daily, including towels, water, coffee, and other amenities. The location was one of my favorite part, just steps away from great restaurants, street art, and covered markets, all easily walkable. I enjoyed the breakfast every morning, made good use of the pool, and the Wi-Fi worked perfectly throughout my stay. If there’s one thing that could be improved, it would be the consistency of the hot water. Other than that, everything was excellent. I truly enjoyed my time here and would happily stay again.

Location is great. But the floor and toilet are never cleaned for my one week stay. The most terrible matter is that the birdcall in the surrounding, hundreds of birds screaming everyday at around 11pm and 5am, once the birdcall started, it lasted about half hour to one hour, so which means for my one week stay in this hotel, I 've never had one fair sleep, and my room has a ventilation opening which has no cover, so the soundproof quality is really bad. Also the air-conditioning was malfunctioned in one early morning (about 4am), the room temperature went up to 30 degree, we were too hot and awaked, and then the terrible birdcall came, it was such a terrible experience for us.......

Das Hotel ist sicher nicht schlecht und die Lage ist auch sehr gut. Metro Station ist in Laufdistanz direkt um die Ecke, das ist perfekt. Zimmer sind zweckmässig eingerichtet und eigentlich alles da was man für 2-3 Nächte. Frühstücksbuffet wird angeboten und ist für jeden was dabei. Ich bin satt geworden und das hat auch geschmeckt.Kommen wir aber jetzt zu den Punkten warum ich hier nur zwei Sterne vergebe. Hauptgrund ist die Sauberkeit. Im Zimmer lagen Unmengen kleiner und grosse Haare, die definitiv nicht mir gehört haben. Lagen auch am nächsten Tag noch da und wurden nicht weg geputzt worden. Auch die Shampoo Flasche wurde erst auf Nachfrage nachgefüllt, so etwas muss beim Service direkt erkannt werden. Zusätzlich hat die Klimaanlage nicht wirklich funktioniert. Es war viel zu warm im Zimmer, obwohl sie auf tiefste Temperatur gestellt war, hat nicht wirklich gekühlt. Einer der Hauptpunkte warum es mir aber nicht gefallen hat, war dann die Schlafqualität. Selbst mit ausgeschalteter Klimaanlage war ein permanenter Geräuschpegel im Zimmer. Zusätzlich waren die Kopfkissen viel zu hart. Es gab zwar vier Kopfkissen, die allerdings alle die gleiche Härte hatten. Und sie waren wirklich viel zu hart. Der Kopf lag damit deutlich zu hoch für eine gute Schlafposition.So etwas macht man nicht. Normalerweise ist das aufgeteilt in härter und weicher, hatte ich bisher in vielen Hotels so damit waren Schlaf nicht wirklich zu denken.benötigt.

Clean well equipped room, nice staff and good location. Good breakfast.

Small room but comfortable enough and had everything we needed. Air con was not very effective. WiFi was good. Breakfast was good with plenty of choice. Bed was comfortable and shower was decent. Could do a bit better on the cleaning and room was quite tatty. Great location right next to central market and only a few minutes from Chinatown, rail stations and bus stops

Very nice small hotel right next door to the central market. The room was very clean and quiet with a good quality bathroom. Staff were friendly and helpfull with my travel plans. Would recommend.

The room was awful. The aircon did not work well and the room felt damp. Would not recommend

La stanza è più piccola di come appare in foto ma la posizione è molto comoda: è sopra al mercato centrale di Chinatown.

こじんまりとした部屋で清潔感あり。シャワーがなかなか温かくならないのと、冷蔵庫が冷えないいがいは、スタッフも親切でよかった。立地も良く、飲食店も多くたのしめます。

Väldigt litet för 2 personer. Personalen däremot mycket trevlig.

Bien situé, assez central, cet hôtel a un personnel assez neutre, le petit déjeuner est simple et correct. En revanche, la chambre que nous avons eu, la 207, avait des odeurs peu agréables d'égouts. On s'en est aperçu un peu tard, le soir en rentrant, et il nous a semblé difficile de demander un changement de chambre si tardif. La nuit a été agitée, car les vitres donnant sur l'extérieur sont très mal insonorisées, et sales au demeurant.

Small but perfectly formed. The property is well situated within the up-and-coming area of Chinatown with all it's quirkiness (and hidden bars!). Monorail is close by and super-easy to get around the city.

The hotel was good, the only negative size for us the superior double room was very small. staffs were amazing, breakfast was very good not much of choice but my husband and I, really enjoyed it. Shopping area from food to clothes for us was amazing. The location was very convinience

I had a wonderful stay at this hotel. My room was modern, beautifully decorated, and spotlessly clean, with a very comfortable bed that made it easy to rest after long days exploring. I also appreciated that housekeeping refreshed the room daily, including towels, water, coffee, and other amenities. The location was one of my favorite part, just steps away from great restaurants, street art, and covered markets, all easily walkable. I enjoyed the breakfast every morning, made good use of the pool, and the Wi-Fi worked perfectly throughout my stay. If there’s one thing that could be improved, it would be the consistency of the hot water. Other than that, everything was excellent. I truly enjoyed my time here and would happily stay again.

Das Hotel ist sicher nicht schlecht und die Lage ist auch sehr gut. Metro Station ist in Laufdistanz direkt um die Ecke, das ist perfekt. Zimmer sind zweckmässig eingerichtet und eigentlich alles da was man für 2-3 Nächte. Frühstücksbuffet wird angeboten und ist für jeden was dabei. Ich bin satt geworden und das hat auch geschmeckt.Kommen wir aber jetzt zu den Punkten warum ich hier nur zwei Sterne vergebe. Hauptgrund ist die Sauberkeit. Im Zimmer lagen Unmengen kleiner und grosse Haare, die definitiv nicht mir gehört haben. Lagen auch am nächsten Tag noch da und wurden nicht weg geputzt worden. Auch die Shampoo Flasche wurde erst auf Nachfrage nachgefüllt, so etwas muss beim Service direkt erkannt werden. Zusätzlich hat die Klimaanlage nicht wirklich funktioniert. Es war viel zu warm im Zimmer, obwohl sie auf tiefste Temperatur gestellt war, hat nicht wirklich gekühlt. Einer der Hauptpunkte warum es mir aber nicht gefallen hat, war dann die Schlafqualität. Selbst mit ausgeschalteter Klimaanlage war ein permanenter Geräuschpegel im Zimmer. Zusätzlich waren die Kopfkissen viel zu hart. Es gab zwar vier Kopfkissen, die allerdings alle die gleiche Härte hatten. Und sie waren wirklich viel zu hart. Der Kopf lag damit deutlich zu hoch für eine gute Schlafposition.So etwas macht man nicht. Normalerweise ist das aufgeteilt in härter und weicher, hatte ich bisher in vielen Hotels so damit waren Schlaf nicht wirklich zu denken.benötigt.

セントラルマーケットの隣なので食事に困らない。電車の走行音が気になった。

Stayed here during a stop in KL and was very satisfied with the location. Easily accessible to all the good spots, especially the central market right outside the hotel. Danial and Shiv were very accommodating especially considering that we requested an early check out. Looking forward to staying here again!

Overall is good. But staff should be focus more i.e., forgot to put new slipper and bottle of water after cleaning room

This is a fabulous hotel giving everything that a budget hotel can offer. The staff were very friendly and helpful. The hotel looks very unassuming considering that it is in the central business district, opposite the central market but it is quite quite inside and safe. Lots of shopping and food around the area. Great place.

Bien situé, assez central, cet hôtel a un personnel assez neutre, le petit déjeuner est simple et correct. En revanche, la chambre que nous avons eu, la 207, avait des odeurs peu agréables d'égouts. On s'en est aperçu un peu tard, le soir en rentrant, et il nous a semblé difficile de demander un changement de chambre si tardif. La nuit a été agitée, car les vitres donnant sur l'extérieur sont très mal insonorisées, et sales au demeurant.

Staff were friendly and helpful. Breakfast was good. Location good

The property manager has been extremely unprofessional. Despite my efforts to reach out to him personally to discuss the inconveniences I experienced during my stay, I have received no response even after checking out. The room provided was dusty, and the lift was broken for two days, which was particularly inconvenient as my room was on the 5th floor. When I checked in, I requested a better room, but the staff informed me that the hotel was fully booked for the weekend. The air conditioning in the room was loud and noisy, making it impossible to sleep during my 4-night stay. The shower water was cold and inconsistent, with only minimal hot water available. Despite my daily requests at the counter and leaving the sign on the door, the staff did not clean the room. Adding on, let me put this down by chronology : Day 1 : Check in at 9pm , Already reach out to your staff for a new room. Staff said room fully booked throughout the weekend. (This is your evening staff at Front desk) Day 2 : I inform on a room clean in the morning before I started my visiting in KL for the first time, and contacted Expedia approximately 11pm at night due to the inconveniences that I have during my stay. Day 3 : I reach out to your property at the front desk at 11AM to inform on the issue that I was having but was turned down and given the excuse on : why Did I not reach out to the staff at the counter about the air cond and cold water shower. Also this falls on a Saturday, manager off

The hotel was good, the only negative size for us the superior double room was very small. staffs were amazing, breakfast was very good not much of choice but my husband and I, really enjoyed it. Shopping area from food to clothes for us was amazing. The location was very convinience

Very handy central location. Possible to walk to some attractions but very usefully close to 2 metro stations. Once you have your metro pass you're able to anywhere easily. Beautiful and plentiful breakfast, both Asian and European style. Friendly, helpful staff.

i don’t usually leave reviews but this hotel have my heart. hospitality is superb, doorman will never fail to open the door for us too. very professional, totally doesn’t give off “budget hotel” vibes at all. felt as if i was underpaying them for such good services and professionalism.

Excellent location. Friendly staff.

セントラルマーケットへ徒歩5秒、チャイナタウンにも近く、周辺の観光に非常に便利なホテルです。 小規模ながら清潔でホスピタリティに溢れたホテルで滞在を楽しめました。 朝食も種類がそこまで多くないながらいずれも美味しく、フレッシュジュースやその場で焼いていただくオムレツ、カレーなどをいただきました。パンにきちんとほこりよけのクロスがかけてあるなど、細かな気配りに感心しました。 屋上のナイトプールは周りにランドマークがあるわけではありませんが、ゆったり過ごすことができます。

Thr location is great, very close to Central Market, the room is clean but a little bit small for two, still reasonable with this price. The only one concern but not really the fault of this hotel is that, there are pretty of rough sleepers wander around and stay nearby, I personally don't think it could be a safety concern but just for somrone whom may concern or not comfortable with.

Located very convenient, close to Chinatown and markets. Nice and quiet surroundings. Very friendly and service minded staff.

Next to China town, Central market and KL Sentral. Cosy place with nice breakfast options

Very good breakfast with lots of Western and Malaysian options. Loved the rooftop pool with a fantastic view! The staff was also very kind and solicitous. It is also immediately next to the Central Market, so lots of shopping options. Close to the MRT/Metro and in the heart of vibrant Chinatown. I really enjoyed my stay.

One day stopover for business order. It was a good transit and hotelable location amidst f&b amenities certainly not short. The central market is just next door flooded with foods galore and souvenirs delights. The Lrt station just 5mins away. All in all a good stay. I will be back.

Bel hôtel avec un très bon emplacement à côté du marché central très bon accueil Personnel très accueillant et souriant Chambre calme et propre Je reviendrai sans hésitation

The hotel was good, the only negative size for us the superior double room was very small. staffs were amazing, breakfast was very good not much of choice but my husband and I, really enjoyed it. Shopping area from food to clothes for us was amazing. The location was very convinience

I had a wonderful stay at this hotel. My room was modern, beautifully decorated, and spotlessly clean, with a very comfortable bed that made it easy to rest after long days exploring. I also appreciated that housekeeping refreshed the room daily, including towels, water, coffee, and other amenities. The location was one of my favorite part, just steps away from great restaurants, street art, and covered markets, all easily walkable. I enjoyed the breakfast every morning, made good use of the pool, and the Wi-Fi worked perfectly throughout my stay. If there’s one thing that could be improved, it would be the consistency of the hot water. Other than that, everything was excellent. I truly enjoyed my time here and would happily stay again.

Excellent location. Friendly staff.

Very good breakfast with lots of Western and Malaysian options. Loved the rooftop pool with a fantastic view! The staff was also very kind and solicitous. It is also immediately next to the Central Market, so lots of shopping options. Close to the MRT/Metro and in the heart of vibrant Chinatown. I really enjoyed my stay.

La habitación limpia y luminosa. Aire acondicionado que funciona correctamente. Tiene artículos de baño, además de calentador de agua, café y te. La ubicación estupenda. El desayuno muy variado y abundante

Santa Grand Classic Chinatown is naar mijn idee een hotel met veel potentie. Met een paar verbeteringen zou ik zeker terug komen, al was de kamer iets wat aan de krappe kant voor 2 personen met baggage. Bij aankomst was de doucheput/afvoer verstopt en was de kamer erg warm (24 graden) ook met de airco aan!! 3 Uren na aankomst is er iemand van onderhoud langs geweest en heeft de afvoer ontstopt. De airco deed het de volgende dag ook weer naar behoren. Van de kluis op de kamer waren de batterijen helemaal geoxideerd. Nog een min puntje was de waterdruk van de douche. Deze was heel laag. Het ontbijt zat inbegrepen en dat was te merken ook. Hier mag echt wat aan de kwaliteit verbeterd worden en ik had het dan niet erg gevonden om dan wat extra voor te betalen. Na de tweede dag ontbijt hield ik het echter voor gezien en ben maar buiten het hotel gaan ontbijten. Er zijn inderdaad veel zwervers naast het hotel, maar hier hebben wij geen last van gehad. Van het hotel loop je zo Central Market in of wandel je naar China Town. Voor wie iets verder wil is Grab een goede optie of het nabij gelegen MRT station.

Overall my stay was great, not sure why some people give 1 star complaining about the surroundings. You can't have better location if you want to enjoy local life. Staff was good. My room was clean and the bed amazingly comfortable. The swimming pool, was cute and nice view in the evening. Sadly the water was way too cold for my personal taste. I don't give 5 stars only because i think breakfast could be better and more consistent. Some days options were empty, and not refilled. Not many fruits options as well that i don t think in this country should be a problem. Good point was the eggs made on demand. Overall for the price i don't think you can have better. I would definitely come back.

Staff were friendly and helpful. Breakfast was good. Location good

Great location that's proximity to everything: Pasar Seni MRT Station; street markets lime the Central Market; Chinatown, etc. Also, fabulous complimentary reakfast!

The hotel was good, the only negative size for us the superior double room was very small. staffs were amazing, breakfast was very good not much of choice but my husband and I, really enjoyed it. Shopping area from food to clothes for us was amazing. The location was very convinience

Very handy central location. Possible to walk to some attractions but very usefully close to 2 metro stations. Once you have your metro pass you're able to anywhere easily. Beautiful and plentiful breakfast, both Asian and European style. Friendly, helpful staff.

I had a wonderful stay at this hotel. My room was modern, beautifully decorated, and spotlessly clean, with a very comfortable bed that made it easy to rest after long days exploring. I also appreciated that housekeeping refreshed the room daily, including towels, water, coffee, and other amenities. The location was one of my favorite part, just steps away from great restaurants, street art, and covered markets, all easily walkable. I enjoyed the breakfast every morning, made good use of the pool, and the Wi-Fi worked perfectly throughout my stay. If there’s one thing that could be improved, it would be the consistency of the hot water. Other than that, everything was excellent. I truly enjoyed my time here and would happily stay again.

Breakfast options were limited and there were healthy options such as salad to eat. The beds were clean and very comfortable. Staff