Name: SpringHill Suites by Marriott Montgomery Prattville/Millbrook
Address: 100 Hospitality Lane, Millbrook, Alabama, United States of America, Millbrook, Alabama, US
Price range: US$156–US$275 per night
Rating: 8.93

What guests think

At SpringHill Suites by Marriott Montgomery Prattville/Millbrook, travelers frequently praise the clean, modern, and spacious rooms, friendly staff, and convenient location near the interstate, shops, and dining, with many also enjoying the complimentary breakfast selections.

Some reviews report climate-control problems (units shutting off, limited thermostat settings, or leaks), firm beds or soft pillows, low shower pressure or water escaping, and occasional noise from neighboring rooms or hallways. Cleanliness is generally good but inconsistent, with a number noting missed bathroom details, odors, mold/dust from vents, and there are occasional service lapses or maintenance issues like broken fixtures, worn carpets, or slow follow‑up on requests. Overall, expect a generally solid stay, though experiences can vary by room.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Outdoor pool is available but described as small and often shaded; several guests liked the fire pit and lounge areas. A few comments note limited luggage carts and an ice machine overdue for service.

Related guest reviews

10

Ymmilia

26 Feb 2024

·

Stayed 1 night

Hotel was clean. We did notice some outdated things, like the ice machine indicated that it has not been service since 2021!

10

Shannon

15 Mar 2023

·

Stayed 1 night

Everything was excellent! The location was not walking distance unfortunately and the pool is outdoor but everything else was perfect.

10

Mike

24 May 2025

·

Stayed 1 night

The staff was amazing. The rooms were clean. The pool area was nice. The fireproof and lounge area was very comfortable. After a long drive that day. The hotel was a welcome site. I would recommend this hotel

4

john

9 Oct 2023

·

Stayed 1 night

Dirty wash clothes hanging in bathroom. Limited luggage carts.

8

Brent

16 Jul 2023

·

Stayed 1 night

We were weary travelers driving north from the beaches. We stopped for food and decided to sleep. The kids enjoyed the pool the room was clean and comfortable. The shower was hot and relaxing. The pillows were a bit soft and the thermostat seemed to do nothing but the window unit worked. Unfortunately to keep from sweating we had to set it to constant on so it blew in my face all night.

10

Lindsay

13 May 2024

·

Stayed 2 nights

Pool is in the shade for most of the day and small but overall a great experience

10

Lorraine

5 Oct 2024

·

Stayed 1 night

We really enjoyed our stay. Loved the lounge area with the fire pit.

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Cleanliness

Feedback is mixed: many found rooms and common areas very clean, but several reported missed bathroom cleaning, odors, mold or dust from vents, and occasionally dirty or unserviced rooms.

Related guest reviews

2

skyler

3 Aug 2024

·

Stayed 1 night

Extremely filthy.

10

Samantha

31 Jul 2025

·

Stayed 1 night

The rooms are spacious. The hotel was very clean and upgraded.

10

Curtis

18 Nov 2025

·

Stayed 1 night

Clean room, staff

8

Timothy

13 Aug 2023

·

Stayed 1 night

The staff were helpful, the beds were comfortable, and the breakfast was good. The shower curtain had mold and urine stains on it. Also there was no soap or shampoo in the dispensers.

6

Kay

29 Apr 2024

·

Stayed 1 night

The hotel was pretty, well decorated. Very modern. The shower had hair in it. The room and hallways had "things " on the floors. When we arrived the room directly across from ours had the door open and had not been cleaned. Still that way when we left. Never saw a housekeeper the whole time we were there. Will never do that again

10

Krista

16 Apr 2025

·

Stayed 1 night

Everything was pristine and the staff was extremely pleasant. The breakfast buffet

10

Britton

7 Oct 2025

·

Stayed 1 night

spacious room, cold air, friendly staff, and clean

2

Ron

11 Jun 2025

·

Stayed 1 night

Room 421,The sofa hide-a-bed bedding had a pee stain and under the sofa had not been vacuumed in what appeared to be weeks. When this was brought to the attention of the front desk (Tina) she did not own the problem, instead she handed me new bedding for Me to change. Additionally the bathroom had loose floor tile creating a trip hazard and one of the tiles was cracked creating a laseration hazard (See attached photo) as you step out of the tile. The ceiling of the show appeared to have feeseas splattered on the shower ceiling. (See attached photo). In the 4th floor hallway after leaving the elevator, hallway carpet had separated from the seam creating a hallway trip hazard.

6

Paula

6 Jul 2025

·

Stayed 1 night

Our room was nice except the bathroom. There were black hairs on the toilet and around it when we walked into the bathroom. The shampoo conditioner and soap were empty. There were no sheets and blankets for the hide a bed. There was not a laundry bag for your dirty clothes that most hotels offer. The room cost over 200 a night and I expected that the bathroom would be clean and stocked for the price I paid.

8

Alice

6 Sept 2024

·

Stayed 1 night

Checkin was very good. When we got to te room, black bits of dirt were blowing onto the bed. I wiped the vent and I saw that it was probably mold . Went to the front desk and they moved us to another room. This room had the outlet under the night stand and my husband had a hard time plugging in his CPAP. A big problem was the A/C was set on 68 and I couldn’t lower the temperature. It was too warm with the bedding so it was hard to sleep well.

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Rooms

Rooms are modern and generally spacious, but multiple reviews cite AC or heating quirks (thermostat limits, leaks, or airflow), firm beds or soft pillows, low shower pressure or water escaping, and noise for light sleepers; some note strong soundproofing.

Related guest reviews

10

Scott

22 Jan 2023

·

Stayed 1 night

Room was lovely although the shower did not seal properly so during shower water ran out and soaked the mat, pretty messy.

10

charles

9 Jul 2025

·

Stayed 3 nights

Being from an industry that has dealt with hotels from time to time, i always appreciate when a building is built with all of the details. Sound proofing seems to be top notch. Extremely clean, nice layout, hvac A+

8

Brent

16 Jul 2023

·

Stayed 1 night

We were weary travelers driving north from the beaches. We stopped for food and decided to sleep. The kids enjoyed the pool the room was clean and comfortable. The shower was hot and relaxing. The pillows were a bit soft and the thermostat seemed to do nothing but the window unit worked. Unfortunately to keep from sweating we had to set it to constant on so it blew in my face all night.

6

Ellen

28 Oct 2025

·

Stayed 1 night

Room was clean. Bed was a little hard. The noise level is not good. Could hear people walking, toilets flushing? and doors shutting. Breakfast was good. If you’re a light sleeper would not recommend.

10

Terry

14 Sept 2025

·

Stayed 1 night

We were given an accessible King Suite instead of the Reg. King Suite, which was fine but the water from the shower makes its way all the way to the bathroom entry door and beyond. Not sure what they could do different due to the nature of the floor being roll-in to the shower for accessibility...

10

KEN

12 Dec 2023

·

Stayed 1 night

Heater in room, blows right across the beds and made excess noice. There was only one reg. coffee and one decaff coffee pod in the room.

6

Ximena L

24 Aug 2025

·

Stayed 2 nights

The staff was friendly and immediately accommodating when we requested extra bedding and towels. The room’s a/c unit however, leaked from the very first night. The carpet on the entire left side of the bed next to the unit was soaked in water from the a/c. We notified staff right away the next day. The unit also turned off while we were out so we would come back to a very warm and humid room. The a/c would also turn off during the night making the room very hot and uncomfortable to sleep in

8

Maria

4 Sept 2023

·

Stayed 1 night

The room was nice but stuffy. AC did not go lower than 68 and bed was hard. Quiet area and staff was very friendly. I would definitely stay again. Very convenient area.

10

James

19 Sept 2025

·

Stayed 1 night

The room was very nice although the layout was different from other hotels. The bathroom in the center of the room disturbed those sleeping while in use.

8

Gini

2 Jul 2025

·

Stayed 1 night

The shower was AWFUL. No water pressure. Room was comfortable, AC worked well. Breakfast was fairly standard. Loved the all oatmeal toppings. Didn’t like that I had to ask for a bowl, and was given one paper bowl. Does everyone have to ask? Weird.

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Service

Staff are frequently praised as friendly, helpful, and efficient, but several reviews report lapses such as rudeness, limited staffing, or reluctance to assist with bedding or room problems.

Related guest reviews

10

clifford

17 Sept 2024

·

Stayed 3 nights

We chose to stay at this hotel for Auburn’s parent weekend. I want to give a huge shout out to the amazing staff working form Friday 9/13-9/16. We could not have had a better experience with the most wonderful employees working at the front desk- answering all of our questions, helping us with logistics once we arrived at Auburn University:) I truly felt like a member of the front desk’s family during our family’s stay!

10

Anthony

30 Sept 2025

·

Stayed 1 night

The staff went above and beyond. By far the best experience we’ve had at a hotel.

6

Brandy

1 Jul 2024

·

Stayed 1 night

Air conditioner was loud. Asked for bedding for the pullout bed and only received a sheet. We were told that the hotel was out of blankets and pillows. 2 guests were very uncomfortable and front desk help did not see it as her problem

4

Bernadette

24 Nov 2025

·

Stayed 1 night

I’m disappointed in the customer service. I had a situation where they technically didn’t have to help, but it would’ve been nice if they were willing to work with me even a little.

8

George

26 Apr 2024

·

Stayed 1 night

Nice clean property. AC didn’t work well though and it was humid there. Front desk person at arrival was rude, otherwise fine.

10

Michael

29 May 2023

·

Stayed 1 night

Great friendly staff. Very helpful

10

Jen

28 Jan 2025

·

Stayed 1 night

The staff was outstanding and the hotel was pristine!

10

Debra

31 Dec 2024

·

Stayed 2 nights

Karen at the desk was most helpful and friendly.

10

Harvey

9 Jun 2023

·

Stayed 1 night

My stay was phenomenal, Kraig set the tone ! He was very accommodating and was able to get my stay extended without any issues! The Breakfast attendant was great! She was extremely nice and a joy to speak with!

10

Dylan

16 Jul 2025

·

Stayed 1 night

Everything was great! With the friendliest staff!

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Location

Convenient to I-65 with easy access to dining and shopping; several describe the area as quiet. Nearby construction can make the hotel harder to spot or reach and may cause daytime noise.

Related guest reviews

10

Sarah

26 Feb 2024

·

Stayed 1 night

There’s a huge construction site blocking the view of the hotel. Makes it hard to find.

10

Mark

10 Jun 2024

·

Stayed 1 night

Great location with many dining & shopping options.

10

Deborah

31 Dec 2024

·

Stayed 1 night

Lots of construction going on making it difficult to get to hotel and wake up to machinery. Other than that the hotel was perfect!

10

Racheal

29 Jul 2023

·

Stayed 1 night

Close to I65 exit

10

Emily

22 Jul 2024

·

Stayed 1 night

Perfect for passing through on a road trip. It was right off the highway with plenty of food choices nearby. We appreciated the helpful staff. The large room was great for traveling with kids.

10

Elaine C

17 Aug 2024

·

Stayed 1 night

This is a very convenient and pleasant stopover when I need to attend meetings in Montgomery.

10

Kelly

30 Sept 2025

·

Stayed 1 night

Great little location. Very quiet and close to coffee shops.

8

Cindy

20 May 2025

·

Stayed 2 nights

It was good for its purpose, attending a high school graduation. Its really close to shopping and food. Very quiet and family friendly.

10

Eric

4 Oct 2024

·

Stayed 2 nights

Clean and newly built hotel. Close to the interstate . A lot of food options and shopping close by .

10

Kevin

29 Aug 2024

·

Stayed 1 night

Fantastic option for visiting Maxwell AFB. Reasonably priced and very well maintained.

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Dining

Breakfast is often described as good, with items like waffles and some gluten-free options, but several reviews note limited variety or restocking and occasional quality issues.

Related guest reviews

10

Christy

1 Apr 2025

·

Stayed 2 nights

Clean and comfortable. Great breakfast with gluten free option.

10

Holly

1 Jul 2025

·

Stayed 2 nights

Out of the 3 other hotels we’ve stayed in in that area this one was the best. Very clean, comfy bed, friendly staff. And the complimentary breakfast was awesome. You can make your own waffle! Definitely will stay here again

10

Amit

11 Jan 2025

·

Stayed 1 night

Good Breakfast

6

Ellen

28 Oct 2025

·

Stayed 1 night

Room was clean. Bed was a little hard. The noise level is not good. Could hear people walking, toilets flushing? and doors shutting. Breakfast was good. If you’re a light sleeper would not recommend.

2

Jane

5 Feb 2025

·

Stayed 2 nights

Will not stay here again…. Terrible smell from AC vent…. Impossible to regulate room temperature. Bed very uncomfortable.. especially pillows… Breakfast food not appetizing at all….

8

Fredericka

23 Oct 2025

·

Stayed 1 night

Room was comfy. Had stale oder and couch could have used a vacuum. Stay was good, breakfast was not as good as last time we stayed last year- less variety

8

Helen

5 Jun 2024

·

Stayed 1 night

Breakfast wasn't very good. Milk for coffee was sour.

4

Meghen

13 Oct 2024

·

Stayed 1 night

Would not stay here again! We have stayed at SpringHill Suites in Tennessee, Ohio, New York, and Alabama. This was the absolute worst experience and definitely not on brand for this chain. We booked a room for 2 adults and 2 children. When we arrived at the room, there was no extra bedding for the kids. I called down and was told to come down. When I got downstairs, I was instructed to pick it out myself. When I returned to the room, I realized we only had 2 towels. So, back downstairs I went. When we were ready to go to sleep, I realized that my pillow did not have a pillowcase and had 2 dried blood stains on it. I was not going downstairs for a third time so I just wrapped a towel around it. At breakfast, which was not as plentiful as other Springhill suites, they ran out of waffle batter. When I asked, I was told that they only fill it once and then don’t refill it. So no one waffles for kids. One room for 250 - sparse breakfast- and room not properly stocked for 4 people- never this location again.

10

Bill

1 Mar 2023

·

Stayed 1 night

Very Clean. Spacious and enjoyable room. Great breakfast and sitting area!

8

Gini

2 Jul 2025

·

Stayed 1 night

The shower was AWFUL. No water pressure. Room was comfortable, AC worked well. Breakfast was fairly standard. Loved the all oatmeal toppings. Didn’t like that I had to ask for a bowl, and was given one paper bowl. Does everyone have to ask? Weird.

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Month	Average price
January	US$132
February	US$155
March	US$174
April	US$152
May	US$158
June	US$164
July	US$161
August	US$173
September	US$145
October	US$155
November	US$157
December	US$140

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $219	17 $208	18 $265	19 $237
20 $178	21 $213	22 $197	23 $208	24 $173	25 $172	26 $161
27 $156	28 $172	29 $166	30 $166

Su	Mo	Tu	We	Th	Fr	Sa
				1 $156	2 $183	3 $156
4 $156	5 $161	6 $177	7 $182	8 $182	9 $275	10 $259
11 $156	12 $171	13 $177	14 $180	15 $197	16 $254	17 $213
18 $156	19 $172	20 $187	21 $192	22 $177	23 $187	24 $192
25 $156	26 $187	27 $192	28 $187	29 $161	30 $166	31 $161

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Monthly average prices

About this property

Location

Room options

Suite, 1 King Bed with Sofa Bed

Suite, Multiple Beds

Guest reviews

Fabulous

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about SpringHill Suites by Marriott Montgomery Prattville/Millbrook

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