Home2 Suites by Hilton Newark Airport

Pay particular attention to shuttle van branding. Fairfield in marked predominantly on van and not so large for Home 2 Suites. Hard to see at night and missed can after waiting 1/2 hour so had to wait another 1/2 hour. When I called to get details on where to get van and times that’s information they should provide

Very limited parking

Bathroom door had a hole where the handle and lock is. The rest of the room was a good size and clean. Saw bar and assumed a bar with food. My bad, but the bar was not that great. Dial in was the only option for all near hotels,

The room was nice. It was very clean. Only thing I wasn't a fan of was the toilets. They were so low. Iike they belong in a middle school. The parking sucks bad. I had to park on the grass overnight. But overall I would book again.

307 Bathroom sink cracked. Bathroom door broke. AC latch broken. Pool closed indefinitely. 3 main lights to rm didn’t work. Knob to dresser missing. I’m 6’7 and notice the dust on top cabinets. If not staying 1 night, I would ask for a room change

Airport shuttle ID not big enough to read. Same for other shuttles. Had to go out in cold to check each one.🤔 Driver non- communicative and delivered me to locked door. Desk staff fine and friendly.

Other than a mixup of where the airport shuttle is located, everything was spot on. A good choice for an overnight before a flight out.

The hotel stay was amazing very cleaned it even smelled clean. The breakfast was good coffee was good the bed was very ! Comfortable. My only downfall was to find out the pools are indefinitely closed in Newark.

Staff at check in and out times were absolutely rude. They did not care about services not available or working. Elevators out and did not care to help senior citizens that were trying to figure out what was going on. Was absolutely not verbal/written communication at all. People had to follow other guests actions/comments. Room had no shampoo, towels. Room was not made up or reset on the second day of stay.

Parking was a relative nightmare. We had to park in a no parking area alongside of acherb, but we didn't get towed, so I guess that's a positive

Everything was nice until I saw roaches in my room. There were hiccups with check in as well. One of the rooms for my group wasn’t the style of room booked. Once we inquired we were told the room selection isn’t guaranteed because we used a 3rd party site.

The rooms was spotless. Loved everything about my stay. Hotel is very quiet and clean loved the breakfast and staff were very friendly and polite

Cleanliness standard was very low. the sheets on the bed evenn on first day was really dirty.

I was really disappointed with my stay at this property. We encountered multiple issues that made the experience far below expectations. Our room only had three pillows for two guests, and the bedding and mattress were extremely worn and uncomfortable. It was so bad that I moved to the tiny loveseat in the room in attempt to find a bit of comfort. More concerning was the cleanliness: we found feces on the toilet paper when we arrived, which was extremely upsetting. Throughout the stay, there was no hot water, so we were not able to shower. Our door lock was also broken and had to be replaced, which caused delays and raised safety concerns. The shuttle service was unreliable — it left without us even though we called ahead, confirmed the time, and arrived early, which resulted in unnecessary stress and additional transportation costs. Overall, the combination of cleanliness issues, poor maintenance, and service failures made this a very disappointing stay. I would not return to this location. I have reached out to management twice with no response.

The room smelled like urine. Not convenient to parking.

Sheet was stained

The property is decent. Some of the rooms have roaches which didn’t sit well along with the issues with my reservation.

The bathroom had black mold in it. Not enough blankets either. Very friendly staff.

The room had a mildew odor and the ac system wasn't working properly.

Very clean room and hotel in general. Staff is friendly and knowledgeable. Manager Edgar is very accommodating.

Room was large good enough for what we needed

307 Bathroom sink cracked. Bathroom door broke. AC latch broken. Pool closed indefinitely. 3 main lights to rm didn’t work. Knob to dresser missing. I’m 6’7 and notice the dust on top cabinets. If not staying 1 night, I would ask for a room change

The toilet paper was terrible, the noise on the hallways was out of control, no hand soap on the restrooms

Spacious rooms with lots of amenities, including stocked kitchen and full size refrigerator. Awesome breakfast selection. Very friendly staff.

Better value than other hotels in the area. Bathroom door didn't work. Overall, very nice.

Our room was nice however our microwave did not work and was never fixed. Our toilet ran the entire time we stayed and it was never fixed, the parking was terrible especially considering I am a single female traveling with my two daughters.

Jasmine at the front desk was very friendly and welcoming. The room is spacious and has a little kitchenette, which is helpful when traveling. The location is close to the airport, which is very convenient. Overall, it was a comfortable stay.

It's very clean, quiet and breakfast was delicious!!! Plus the room is huge!!!

There were flies in the room, a broken microwave, a bathroom door which was very hard for a handicapped person to close, etc. I hope they really improve on cleanliness.

We had 3 windows in our room. Each had a white shade and a room darkening shade. We couldn't figure out how to close the room darkening shade. We called the front desk for instructions, no answer. This was a hotel at the airport so there was a lot of light coming in from the outside. Around 2ish, after pressing every button on the wall for like the zillionth time, one shade closed. We tried the similar looking outlet on the wall for the other 2 windows, but those automatic shades were broken and wouldn't close. There should have been instructions on how to close the automatic shades. The outside light continued to shine into the room making sleep next to impossible. The heater in the room made an incredibly loud noise each time it turned on or off. We left around 3:45 am, there wasn't a manager and we needed to leave for the airport. We thought the coffee in the lobby might wake us a bit, but it was awful, probably made fresh closer to breakfast time which was not available until later in the morning.

Excellent stay at Home2 Suites Newark Airport! I had a wonderful experience from the moment I arrived. The staff was incredibly friendly, helpful, and always attentive to every detail. The room was spotless, spacious, and very comfortable — perfect for relaxing after a long trip. The breakfast was delicious, with plenty of fresh options every morning. The shuttle service to and from the airport worked perfectly and made everything even more convenient. The entire hotel feels new, modern, and very well maintained. Highly recommended for anyone traveling through Newark Airport — I’ll definitely stay here again!

Arrived at 2.25pm and room was not ready, which is weird given that check in is @3pm and it was a Friday. Front desk attendant said room should be ready in 30 minutes but I waited for more than 1 hr in the lobby. Got tired of waiting, I went back to cunter and somehow the room was now good to go. After waiting, the door lock was not even turned on for the room, but after dealing with the quasi-useless tag team at the front desk (lazy big girl or limping skinny who's always on her cell phone) I went to the housekeepong supervisor and she took care of the issue. All the hard work your housekeeping and kitchen team puts in, gets wasted by the lack of professionalism from your front desk workers. Never staying at this property again

We’ve stayed multiple times and always have a wonderful stay. In particular, front desk Maurice was outstanding. A gentleman and incredibly helpful. We appreciated him and all his help tremendously. Hilton is lucky to have him!

Make sure you are properly checked in, they put me in the wrong room I booked, then fixed and put me in the corrected one. The problem is that later one they gave that same room to a different guest!! Yes, a guest had keys to enter my room!!! like seriously?!!This was extremely disrespectful, it was so much back and forth with front desk, they did not seem to be very organized among their staff.

Great service. Hosts in front desk were really attentive and kind.

I never got to stay at the hotel because they canceled my reservation an hour before I was to check in.. they blamed it on overbooking and because I booked through a third party. PEOPLE DONT BOOK FROM THIRD PARTIES. Management at the hotel were rude, unprofessional and extremely inconsiderate

Edgar Acevedo went out of his way to make our stay a good as it could possibly be. He helped arrange transportation from hotel to Newark Penn Station and provided detailed directions on how to get to Citi Field. He was very courteous and friendly to me and my son during our stay.

I had called the hotel after I booked the room and informed them my flight wasn’t getting in until 1am. On the day of my arrival, before boarding my connecting flight, I saw the hotel already charged me for my room which I anticipated with it being a late flight. Once we arrived in Newark I called the hotel to ask them to send a shuttle. The lady who answered informed me there was no one else checking in that night. I gave her my confirmation code and she said my room had been given to someone else and there were no rooms available. I told her I had told someone a month ago we had a late flight. She said she didn’t know who I talked to but it wasn’t her so she said, “not my problem.” By this time it was 2:00am, we had a five year old with us and we were now stranded. I told her I was charged and the app was still showing my reservation. She said, “I just came on at 11 so again not my problem”. She finally informed me she refunded my money but I would have to figure out another place to stay because there were no rooms so she wasn’t sending the shuttle. I looked at the app and my confirmation at this point and it now said “late cancellation.” Which I did not cancel! They did. So we were stranded at the Newark airport with everything around booked and the hotel did not care or even try to apologize. I would NOT recommend this customer service or hotel. We finally found a place, 20 miles away after 3:00am with a 5 year old in tow.

THE FRONT STAFF IS VERY FRIENDLY AND HELPFULL I WILL STAY HERE AGAIN AND YES I WOULD RECOMMEND THIS HOTEL.

Check in was quick and easy. And the clerk Trinity was so pleasant!

The hotel was very clean. Be informed that the pool is not open for the guests. There aren't any dining options within walking distance. But you can get food delivered.

Great place to be close to the airport. The only challenge we had was getting in and out of the property via the frontage road, due to the nearby freeways, etc. It is close to the airport and has a good shuttle service, but it was hard to get to initially, and then when we went out for dinner, it was hard to get back to. Otherwise, clean with good service.

The sign that tells you what hotel is where needs to be updated and legible! We drove around the hotel no less Than 5 times, as it is between 2 other hotels, noticed the other hotels signs, but since this is between 2 hotels their outer building sign you can see but when you come around to get to it the sign at the entrance is VERY Illegible!! Frustrating to find hotel, other than that it was clean & comfy.

Perfect spot for EWR

Conveniently close to major road ways and Airport.

Convenient for the traveler but pain in the ass to get to the hotel off the highway

I would stay here again. Rooms were clean, beds were comfortable and it was convenient to the airport and even traveling into NYC by the train.

Front Desk Staff was Great!!!!..Clean Rooms....Quiet...Very Close to the Airport

Jasmine at the front desk was very friendly and welcoming. The room is spacious and has a little kitchenette, which is helpful when traveling. The location is close to the airport, which is very convenient. Overall, it was a comfortable stay.

Even with GOS this hotel was hard to find!!

Really enjoyed our stay there. Even though it was only one night, the front desk could not have been more helpful. The room was clean, spacious and comfortable. The complimentary breakfast was excellent.

Room was clean . Service was very good. Breakfast buffet was excellent. The hotel was very close to the airport and had shuttle service.

The breakfast is laughable. Staff was nice but we never got room keys due to Global IT bug. Only hotel staff could let you in the rooms, so the wait was long. There were multiple student athletic teams staying at the hotel, so it was super loud with them horsing around in the halls. Loved how close it was to the airport. I really enjoyed watching the planes.

Airport shuttle runs continuously, quick and efficient check-in, very friendly service, spacious clean room and wonderful breakfast!

Breakfast timing is too early. Should have been a little bit more

Our room was very clean with hotel had lots of guests but extremely quiet. Super close to airport and convenient shuttle. Breakfast was generous and popular. .

The housekeeper came @7:58am. Check-out is @11. So, she woke us up. The breakfast is under mediocre. No juice, I watch the worker take the milks in the back and it was only 9:23. Hard and dry sandwiches, The cereal was the BEST item. Oh, the tried to jazz up the oatmeal with cinnamon. I have NEVER SEEN A POOR CONTINENTAL BREAKFAST. No FRUIT! This can’t be the standard

Its good, but the breakfast is not good as expected

breakfast was excellent. fresh berries even. Nice change from usual unhealthy options offered.

Beautiful room and great breakfast