Dosso Dossi Hotels & SPA Golden Horn

This is definitely not a five-star hotel. The management is very unprofessional, and the overall experience was extremely disappointing. The restaurant was terrible. The food quality was poor, and several dishes were clearly reused. The same items were brought back to the buffet for three to four days in a row until I complained and they were finally removed. This is unacceptable and raises serious hygiene concerns. The tea glasses were chipped and cracked, which is something you would never expect in a hotel claiming to be five-star. Staff behavior was unprofessional, and management did not handle complaints properly. Instead of taking responsibility, they offered excuses. There was no real accountability or care for guest experience. The location is also unsafe. The hotel is on a steep hill with a dangerous driveway. When it rains or snows, the surface becomes slippery and risky. If you are driving your own car, I strongly advise not choosing this hotel. Even tour buses and transfers struggle with the access, and walking on the driveway in bad weather is unsafe. Overall, this hotel fails in service, food quality, hygiene, safety, and professionalism. I do not recommend anyone to waste their money here. You will most likely regret it. There are far better and safer options in Istanbul.

This hotel is not a five-star hotel. At best, it is barely three-star, and even that is generous. From the first moment, the service was cold, unwelcoming, and unprofessional. The reception attitude made me feel like an inconvenience rather than a guest. There was no hospitality, no warmth, and no respect. The room had serious bathroom odor issues. Even after changing rooms, the problem was not fully resolved. Maintenance standards were poor, and sleeping comfortably was difficult. Breakfast was unacceptable: cracked glasses, old dishes, and food items repeatedly returned to the buffet for several days. Some food looked dried, discolored, and unsafe. When I questioned this, I was told it was “normal.” This is unacceptable and raises serious hygiene concerns. Staff asked inappropriate personal questions. At checkout, I was told there was no manager and no duty manager available. No accountability. No responsibility. After my stay, management offered only future discounts instead of real compensation, even though I clearly stated I would not return. The location is also dangerous. The hotel sits on a steep hill with a slippery driveway. In rain, snow, or freezing weather, it becomes unsafe for both cars and pedestrians. Overall, this hotel failed in service, hygiene, safety, and professionalism. I regret spending my money here. I strongly do NOT recommend this hotel. Do not waste your money.

Perfect

Perfect

The room view was great .. the balcony is tight with no top shade but it was fine .. the staff and management helped and supported in many issues we faced .. car parking is a big advantage .. overall it was a great stay