Name: Holiday Inn Express & Suites - Charlotte - South End by IHG
Address: 1617 South Tryon Street, Wilmore, Charlotte, North Carolina, United States of America, Charlotte, Mecklenburg County, US
Price range: $170–$497 per night
Rating: 8.83

What guests think

Holiday Inn Express & Suites - Charlotte - South End by IHG earns praise for clean, modern rooms, helpful staff, and a walkable location near dining and light rail, though parking is paid and spaces can be limited.

Guests frequently highlight cleanliness and comfort, with many describing the property as new or modern. Breakfast is often described as good, though a few found it poor or not replenished quickly. Some mention noise from nearby roads or HVAC and occasional delays at check-in; a few also cite parking security concerns. Overall, expect a reliable base in a lively, convenient area.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Parking is available but paid, with limited on-site spaces and an overflow garage; several guests found it confusing or inconvenient. A few report security issues in parking areas, while others found it easy or convenient.

Related guest reviews

10

Debbie

Nov 8, 2023

·

Stayed 1 night

Everything was great except the automatic charge for parking and that there are not enough parking places. We returned after a concert and there was only one parking space available. Had we been any later there would not have been any and we were charged already.

8

Sophia

Jan 26, 2025

·

Stayed 1 night

Staff was very friendly and the resources are great. Parking is a little complicated but still better than most in the area.

10

Hope

Jul 26, 2025

·

Stayed 1 night

Had a great stay. Staff was friendly, hotel was clean and comfortable. We didnt have any issues. Only downside is limited parking at hotel, they have an overflow garage in the same block. So not bad overall.

10

Aishah

May 4, 2025

·

Stayed 1 night

Hotel staff reached out to let me know I could check in early. Really nice space. Only con is paying for parking

8

Carroll

Aug 4, 2024

·

Stayed 1 night

No free parking

6

Todd

Mar 23, 2024

·

Stayed 1 night

This is a nice, quiet, clean place to stay. Every part of this stay was great except for parking. I have never stayed anywhere that made you pay extra for parking. Bigger problem is that after I paid the $15 for parking pass through an app on phone. I dont think he hotel would know if people getting these passes are even stating at the hotel or not. So I return to the hotel at the end of the evening to find theres no parking spots even though i paid for one. The hotels solution was to go to a parking garage up the street and have to pay that garage $25 to park and walk back to the hotel. Could be easily solved if the hotel simply handed out hang tag parking passes for residents. There is apparently a refund process but couldnt use it bacause i needed info from my vehicle which was parked in another garage up the street and wasnt walking back to it in the rain. Will try again tomorrow. Very frustrating.

10

Alicia

Nov 5, 2023

·

Stayed 1 night

Centrally located in a very walkable area of Charlotte and a short drive to downtown. The light rail is right there too for public transport. Very clean. There is paid, secured parking but we parked right on the street in front. If you are leaving anything in the car, I'd park in paid parking. It is a city. The staff was very nice. Rooms spotless. Highly recommend for a few nights in Charlotte!

10

Richard

Jul 28, 2025

·

Stayed 3 nights

The parking was an issue. Not enough spaces for the amount of guests.The hotel charged $15.00 per day in addition to the room cost.

4

Tamara

Nov 13, 2023

·

Stayed 1 night

Our vehicle was stolen from their gated parking lot. The front desk staff and manager were not very helpful or compassionate. Didn’t offer to assist us in any way. We wont stay there again.

6

Paul

Jan 7, 2025

·

Stayed 1 night

Needs better parking

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Cleanliness

Reviews consistently praise very clean rooms and common areas. Occasional lapses are noted, such as a dirty room on arrival, odors in hallways, or limited daily housekeeping unless requested.

Related guest reviews

10

Marlene

Jan 6, 2023

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Stayed 2 nights

We found the hotel to be clean and nicely decorated. Our room was very clean. The restroom in the lobby needed more attention one day.

6

Annie

Oct 8, 2023

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Stayed 1 night

The hallway outside of our room smelled of weed. The smell seeped into our room. Also, the walls must be paper thin because the people above us stomped around and we heard them all night. The beds were super comfortable though.

10

Lauren

Aug 4, 2025

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Stayed 3 nights

The hotel was very clean and nice, was very convenient for me for my work trip. Will definitely stay again.

10

Anthony

Mar 14, 2023

·

Stayed 1 night

Wonderful staff and cleanliness.

10

tracey

Sep 20, 2025

·

Stayed 1 night

The hotel and neighborhood were wonderful! Charming, clean and quiet. I would definitely stay again.

10

Susan

Aug 23, 2025

·

Stayed 2 nights

In town for a family weekend. Very quiet and very clean. Great coffee and breakfast. Easy to park. We walked to a few restaurants. I would stay here again.

10

Caroline

May 12, 2025

·

Stayed 1 night

Quiet clean clean clean and excelent communication from the staff. Very safe and would highly recommend

8

Dawn

Dec 22, 2022

·

Stayed 19,347 nights

I love the hotel, except that they didn't clean the room or make the bed. I only had the do not disturb sign out for about an hour each day, so if they came at that time, I would think they would come back. They did change the towels one day but not the next. Last year it was the same thing. When I pay for a room, I expect the room to be cleaned every day, fresh towels, garbage dumped, and bed made. Not sure why that wasn't the case. Thank you.

8

Michelle

Mar 22, 2023

·

Stayed 1 night

Our room was dirty so we had to go back down and get a different room, but once we got settled it was nice. Good location, nice staff. Had our room not been trashed when we got there I would’ve given 5 stars

8

Dawn

Dec 21, 2023

·

Stayed 4 nights

Nicole at the front desk was wonderful, as well as a couple others ( don't know names ) The thing I have never liked at this hotel, over the 3 years I've stayed here, is that they don't clean your room at all, it doesn't seem, unless you ask them to. I don't think it should be this way. I at least like to have fresh towels everyday and to have my bathroom cleaned and trash dumped.

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Rooms

Rooms are modern and comfortable, often described as new with very comfortable beds and occasional city views. Some guests experienced noise from roads or neighbors, HVAC issues, low shower pressure, dim lighting, or poor TV reception.

Related guest reviews

10

Giovanna

Mar 27, 2025

·

Stayed 3 nights

Clean, comfortable and convenient

10

Elaine

May 18, 2024

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Stayed 3 nights

We had a great stay and the hotel was very quiet. The only drawback was the shower water pressure was very low.

10

Jeffrey

Mar 7, 2025

·

Stayed 1 night

The room was totally clean and very comfortable. Everything seems brand new (maybe it is?). I chose to stay here because of the central, walkable location, and it did not dissapoint.

10

Sheila

Apr 29, 2024

·

Stayed 1 night

We highly recommend this hotel. From the quick & easy valet check-in, front desk check-in & buffet breakfast it was a complete 5 star overnight stay. Our room was very clean & spacious. The bed was like sleeping on a cloud. The staff are so friendly & courteous. The hotel manager even checked on us at breakfast. We appreciate how secure the entire property is

10

Jeanette

Jan 15, 2024

·

Stayed 4 nights

Overall, I was quite pleased with this property. Very easy check-in, friendly staff, excellent breakfast, very close to restaurants and shops. This area used to be a poorer area of Charlotte, but very developed and lots of great restaurants, apartments, etc. Still elements exist to where you want to be alert at night, but overall, I felt safe. One complaint: TV had poor reception...perhaps bc of rainstorms, but Fox New Channel was blacked out (seemed like censorship). Thats a huge disappointment if this is the case.

10

Caroline

Jan 3, 2024

·

Stayed 2 nights

Everything was perfect, including the location. The bed and pillows were comfortable and I slept like a baby which is not usually the case. The only thing I did not like which was no big deal at all, was that the room was dark even with the curtains open. I think the lighting needs to be a little brighter. Other than that, I highly recommend this hotel, and I will stay there again.

8

bryan

Feb 19, 2025

·

Stayed 2 nights

Rooms were clean and staff was great,but you could hear everything from our room on the fith floor.

10

Tiffany

Jun 2, 2024

·

Stayed 1 night

We only stayed for one night -- and it was an enjoyable one. Hotel and our room was clean & comfortable. Front desk staff were helpful and friendly. Check in and out was a breeze. The hotel is convenient to bars and restaurants and Bank of America stadium (an easy walk!).

8

Stefanie

Oct 19, 2024

·

Stayed 1 night

Property is new and nice but the road outside the hotel, Tryon is loud. View from our room in the city was very nice. Price is high.

6

Melanie

Oct 10, 2024

·

Stayed 1 night

The ac unit sounded like an airplane taking off. Did not sleep a wink. Would not stay here again.

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Service

Staff are widely described as friendly and helpful, with smooth check-in for many and quick responses to issues. A few report impersonal service or delayed check-in, and isolated instances of poor support after parking incidents.

Related guest reviews

8

Kelly

Jun 11, 2025

·

Stayed 2 nights

Nice and clean. Handles noise complaints quickly

8

Anca

Jan 16, 2023

·

Stayed 19,372 nights

Somehow, the reception staff were matter of fact without at all being warm or friendly. They didn’t greet us, didn’t wish us a good day, didn’t ask if there was anything we needed or how our stay was, etc. Same with the breakfast staff. It was an unusual experience and is among my least pleasant hotel interactions. The room service and cleaning staff, by contrast, were very kind and warm.

10

Isabel

Nov 4, 2024

·

Stayed 2 nights

Excellent service, great location, love their breakfast.

10

Andrea

Jun 26, 2025

·

Stayed 2 nights

I appreciate that the hotel is largely inaccessible to non guest. Friendly staff. Ran into a issue with my train on the way there but the staff was helpful and kind, made sure I place to rest my head.

10

Cecilia

May 20, 2024

·

Stayed 3 nights

Extremely welcoming and helpful staff.

10

Cecilia

Mar 15, 2024

·

Stayed 1 night

The staff was very welcoming. They upgraded us to a suite.

10

Rodney

Oct 28, 2025

·

Stayed 1 night

Great Staff

4

Josephine

Jul 12, 2024

·

Stayed 1 night

Location is excellent and overall facility is great. We asked if we could check-in a little earlier (2pm) check-in time is at 3pm. They said they didn’t have the room ready which is completely understandable. We arrived around 2:45pm, we were told they wouldn’t have the room ready by guaranteed time of 3pm. They said the latest would be 3:30pm. We received a text until 3:52pm to state the room was now ready. If stated on website that check-in is at 3pm, room should be given out at 3pm. Staff didn’t apologize, did not say why it wasn’t ready. As we were waiting on counter, other guests were checking in and getting their rooms. I found it not acceptable not to be honored advertised check-in time.

4

Tamara

Nov 13, 2023

·

Stayed 1 night

Our vehicle was stolen from their gated parking lot. The front desk staff and manager were not very helpful or compassionate. Didn’t offer to assist us in any way. We wont stay there again.

4

DAWN

Dec 3, 2023

·

Stayed 1 night

We were told a text would be sent when our room was ready. We never received a text and finally at 5:15 we were able to get our room

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Location

Set in Charlotte’s South End, the location is praised as walkable with easy access to restaurants, bars, shopping, light rail, and BOA Stadium; many felt the area was safe. Some mention road noise or a lively atmosphere at times.

Related guest reviews

10

Alyssa

Dec 29, 2024

·

Stayed 1 night

Great location! Everything is about 10 min walk to the downtown area where the restaurants and other attractions are. The hotel is very nice and modern

10

Brian

Feb 14, 2025

·

Stayed 1 night

This is a great place to stay if you're hanging out in Southen Charlotte. You can walk just about anywhere and the staff is incredible.

8

Daniel

Aug 11, 2025

·

Stayed 1 night

Great location in Charlotte's South End. Short walk to shopping and restaurants. Convenient parking.

10

Tina

May 19, 2023

·

Stayed 1 night

Wonderful hotel and staff. Close to restaurants and very safe area to just walk around. We plan to go back

10

Melissa

May 27, 2024

·

Stayed 3 nights

Good staff, excellent location, super safe

10

Brian

Jan 16, 2023

·

Stayed 5 nights

The area is outstanding, especially compared to downtown Charlotte. The "South End" is vibrant, young, with many restaurants, bars, shopping and other activities. The light rail stops about 4-5 minutes (walk) from the hotel and there is a running path (very urban, lots of streets to cross) along the train track. All-in-all, a great area that really changed how I view Charlotte (from a city I was dreading traveling to on a regular basis to one I might look forward to).

10

Brian

Apr 22, 2025

·

Stayed 3 nights

Very clean hotel and located in a great location. Within walking distance of many things in the South End.

10

Alicia

Nov 5, 2023

·

Stayed 1 night

Centrally located in a very walkable area of Charlotte and a short drive to downtown. The light rail is right there too for public transport. Very clean. There is paid, secured parking but we parked right on the street in front. If you are leaving anything in the car, I'd park in paid parking. It is a city. The staff was very nice. Rooms spotless. Highly recommend for a few nights in Charlotte!

10

Tiffany

Jun 2, 2024

·

Stayed 1 night

We only stayed for one night -- and it was an enjoyable one. Hotel and our room was clean & comfortable. Front desk staff were helpful and friendly. Check in and out was a breeze. The hotel is convenient to bars and restaurants and Bank of America stadium (an easy walk!).

8

Stefanie

Oct 19, 2024

·

Stayed 1 night

Property is new and nice but the road outside the hotel, Tryon is loud. View from our room in the city was very nice. Price is high.

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Dining

Breakfast is generally well liked, with several mentions of tasty options and good coffee. A few reviews cite poor breakfast or slow replenishment.

Related guest reviews

10

Isabel

Nov 4, 2024

·

Stayed 2 nights

Excellent service, great location, love their breakfast.

10

William

Jun 4, 2025

·

Stayed 1 night

Very well located in the South End area. Modern and clean. The best for parking, free breakfast not that bad.

10

Sheila

Apr 29, 2024

·

Stayed 1 night

We highly recommend this hotel. From the quick & easy valet check-in, front desk check-in & buffet breakfast it was a complete 5 star overnight stay. Our room was very clean & spacious. The bed was like sleeping on a cloud. The staff are so friendly & courteous. The hotel manager even checked on us at breakfast. We appreciate how secure the entire property is

10

Amy

Jun 8, 2025

·

Stayed 1 night

Great! No complaints! Breakfast was delicious!

10

Sharonda

Jan 31, 2025

·

Stayed 1 night

The hotel was great, Very clean, Very modern style, Staff was great and awesome continental breakfast every morning. This was my second time staying here. And this will definitely be my go to place when I am in the area.

10

Susan

Aug 23, 2025

·

Stayed 2 nights

In town for a family weekend. Very quiet and very clean. Great coffee and breakfast. Easy to park. We walked to a few restaurants. I would stay here again.

10

Royce

Aug 24, 2024

·

Stayed 1 night

Clean, pretty, nice staff, good breakfast

8

Carolyn

Feb 17, 2025

·

Stayed 1 night

The breakfast was not replenished quickly

4

Alexander

Nov 27, 2025

·

Stayed 1 night

Very poor breakfast and no receipt sent as promised

6

Stephen

Apr 22, 2025

·

Stayed 3 nights

Liked: convenient location for visiting South End. Disliked: the breakfast service was poor.

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Month	Average price
January	$188
February	$201
March	$226
April	$223
May	$209
June	$213
July	$236
August	$201
September	$237
October	$246
November	$199
December	$214

Su	Mo	Tu	We	Th	Fr	Sa
				1 $231	2 $267	3 $313
4 $384	5 $238	6 $344	7	8 $264	9 $249	10 $204
11 $181	12	13 $223	14 $281	15 $196	16 $333	17 $497
18 $249	19 $196	20 $394	21 $480	22 $200	23 $238	24 $300
25 $212	26 $326	27 $351	28 $246	29 $197	30 $170	31 $215

Holiday Inn Express & Suites - Charlotte - South End by IHG

Prices for Holiday Inn Express & Suites - Charlotte - South End by IHG

Monthly average prices

About this property

Location

Room options

Suite, 2 Queen Beds, Mobility Accessible (Accessible Tub)

Standard Room, 2 Queen Beds

Standard Room

Suite, 2 Queen Beds, Accessible (Communications)

Suite, 1 King Bed, Accessible (Communications)

Standard Room, 1 King Bed, Accessible (Communications)

Suite, 1 King Bed, Mobility Accessible (Accessible Tub)

Standard Room, 2 Queen Beds, Accessible (Communications)

Standard Room, 1 King Bed

Standard Room, 2 Queen Beds, Mobility Accessible (Roll-In Shower)

Standard Room, 2 Queen Beds, City View

Suite, 2 Queen Beds

Suite, 1 King Bed

Guest reviews of Holiday Inn Express & Suites - Charlotte - South End by IHG

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn Express & Suites - Charlotte - South End by IHG

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18 $231	19 $334
20 $208	21 $317	22	23	24 $194	25 $220	26 $208
27 $196	28 $381	29 $414	30 $260