Name: Tru By Hilton Staunton
Address: 120 Staunton Crossing, Virginia, United States of America, Staunton City County, US
Price range: US$119–US$327 per night
Rating: 8.98

What guests think

Travellers describe Tru By Hilton Staunton as a clean, modern stop just off the highway, with friendly staff, a lively lobby with games and seating, convenient parking, and a generally good free breakfast that starts the day easily.

Rooms are minimalist and often small, with limited seating or storage, and some note the absence of in-room coffee makers or microwaves. Noise can be an issue for some, especially near the highway or from adjacent floors, and bed comfort varies. A few guests reported elevator outages and occasional lapses in service helpfulness, though most interactions were positive. Expect a straightforward, no-frills stay focused on convenience.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests appreciate the bright lobby with games and outdoor seating, convenient parking, a pet-friendly policy, and a fitness room. There is no pool, and a few reviews reported elevator outages.

Related guest reviews

10

Renee

4 Apr 2023

·

Stayed 2 nights

Amazing stay. Very quiet. Darlene at check-in made us feel very welcome. Later she was able to quickly resolve a minor issue. My son and I loved the exercise room and the perfect video set-up to explain how to use the equipment safely. The hygiene measures were also very good.

8

Dave

15 Aug 2023

·

Stayed 2 nights

No pool

10

Judith A and Daryl L.

21 Oct 2025

·

Stayed 1 night

We parked in front and were very happy to park there. The room was just the right temperature.

4

Robert

28 Dec 2024

·

Stayed 1 night

The elevators were not functioning ... had to heft our luggage up to 2nd floor No coffee machine in room Breakfast was not good ... cut kilbassi for protein???? Options minimal For the price ... terrible! Not going to be a repeat customer

10

Richard

3 May 2024

·

Stayed 1 night

Very nice facility, plenty of parking and convenient to downtown. Would recommend it to others.

10

Carol

17 Aug 2024

·

Stayed 1 night

First time at a Tru property and traveling with pets. Room was spotless, comfortable, quiet. Will definitely use Tru again?

8

Judith

26 Dec 2024

·

Stayed 2 nights

The property was nice but the elevator was broke we had to walk the steps and the front desk clerk wouldn't give my daughter a extra blanket

10

Gina

27 Jan 2025

·

Stayed 1 night

Staff was extremely pleasant. We were traveling with two dogs who were accommodated with no issues. Room was clean, and reasonably sized. No issues with noise. We were only here for a brief resting place during a longer journey, but it was very pleasant overall.

10

Susan

18 Aug 2025

·

Stayed 1 night

Liked that we could bring in our own food and there was an area near the lobby to sit and enjoy it. As well, there were board games for us to use and the outdoor seating area is nice!

10

Jill

24 Sept 2025

·

Stayed 1 night

This TRU location put the emphasis on "pet-FRIENDLY" by gifting us a treat bag. A welcome gesture while transporting two cats from Texas to the Northeast! The rooms were quiet and clean. The front desk staff made sure we had adjoining rooms (thanks, Leah!). It's wonderful to have a quality option when traveling with furry friends! We will ALWAYS go with TRU when available.

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Cleanliness

Cleanliness is praised consistently across rooms and public areas, with many calling the hotel very clean or spotless. A few isolated comments noted missed details.

Related guest reviews

10

Eric

21 Dec 2025

·

Stayed 1 night

Very clean

10

Karl

15 Aug 2024

·

Stayed 1 night

Clean room and well appointed. Staff were friendly. breakfast was excellent. Been a fan of TRU by Hilton in Staunton VA for years.

10

Julie

10 Jan 2025

·

Stayed 1 night

Right off the highway! Super clean hotel

10

Thomas

22 Sept 2025

·

Stayed 1 night

This was our second stay in a Tru by Hilton Hotel. Like the first, this one is clean with a modern decor and feel.i especially appreciated the hard floor in the room instead of stained sticky carpet. Room was spacious and bathroom was up to date with a very nice shower. Bed was good and had plenty of pillows. Breakfast was fairly typical, but completely adequate. No complaints, so we'll add Tru to our list of trusted hotel brands.

10

Karen

7 Oct 2025

·

Stayed 1 night

Clean room, nice staff, easy checkin

10

Sandra

11 Oct 2025

·

Stayed 2 nights

The lobby, breakfast area and room were all very clean.

8

Roger

5 Nov 2024

·

Stayed 1 night

Room was too small for two people, only one chair which was hard to get around, no place to put suitcase and floor was not clean. Bathroom was fine and bed was fine.

10

Lynn

27 Sept 2024

·

Stayed 1 night

Hotel and room was very clean. Staff was friendly and accommodating. Offered a complimentary breakfast from 6-9am. Great experience.

10

STUART

11 Oct 2025

·

Stayed 1 night

Very pleasant,clean quiet and no issues

10

cheryl

23 Sept 2023

·

Stayed 1 night

Cleanliness excellent

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AI-generated summary based on recent guest reviews

Rooms

Rooms are modern and minimalist, often small with limited seating or storage, and several reviews note the lack of in-room microwaves or coffee makers. Noise from the highway or adjacent rooms and mixed bed comfort are recurring concerns.

Related guest reviews

4

John

22 Sept 2023

·

Stayed 1 night

The bed was like sleeping on a sheet of plywood

2

Joe

26 Oct 2025

·

Stayed 2 nights

My wife and I stayed in room 320, and the room was extremely bare. There was no furniture except for one chair—no microwave to warm baby formula, no lamps, no desk, and no accent chairs. The only place to sit was on the bed. There weren’t even any paintings or pictures on the walls. The room felt so empty that it echoed, almost like being in a cave.

10

Jared

22 Jan 2024

·

Stayed 1 night

Overall a great place to stay. The beds are a bit uncomfortable.

8

Joseph

3 May 2025

·

Stayed 2 nights

Water pressure in shower was poor. Room was small - surprised there was no upholstered chair. A little noisy from upstairs. However- good breakfast, lobby and facilities are happy and bright. Staff were all friendly and professional. Most importantly it was very clean.

10

Mary

1 Jan 2025

·

Stayed 2 nights

Very clean and staff very nice. The room was small with minimal furniture. Not a place to hang out or do work. The breakfast was good.

8

Donna

22 Apr 2025

·

Stayed 1 night

Nice hotel. Breakfast was ok. Rooms are very small. Nice shower.

8

Roger

5 Nov 2024

·

Stayed 1 night

Room was too small for two people, only one chair which was hard to get around, no place to put suitcase and floor was not clean. Bathroom was fine and bed was fine.

8

Mary

26 Apr 2025

·

Stayed 1 night

The one night stay was good. My only complaint is that fridge did not get cold. Asked about it and was told they are all like that.

6

Timothy

18 Oct 2023

·

Stayed 1 night

This hotel is close to restaurants and downtown Staunton and is clean. The mattresses on both Queen beds were very lumpy and uncomfortable. There are no closets and two lights had burned out bulbs. A lot of noise from the floor above our room. A decent place but we found it too uncomfortable and a bit noisy. There were several good locations in the room to charge iPhone and laptops.

6

George

26 Mar 2024

·

Stayed 1 night

I liked that the soaps and shampoos were easy to squeeze and use. I didn’t like the bed. The bed was honestly pretty uncomfortable. It felt very hard and springy. It needed a plushy topper or something to make it more comfy. I had a hard time sleeping on time.

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Service

Service is generally friendly, responsive, and efficient, with multiple shout-outs for helpful front-desk staff. A few guests reported unhelpful or unprofessional interactions.

Related guest reviews

10

mary m

25 Dec 2025

·

Stayed 1 night

The room was great. Staff were excellent, so pleasant

6

Autumn

15 Feb 2025

·

Stayed 1 night

The decor is up-to-date and welcoming. Some of the staff got huffy when they had to get up and wait on us to check out. Not a good look.

10

Justin

26 Dec 2025

·

Stayed 1 night

Fast and easy with digital key and very clean. Friendly staff on arrival.

10

Joan

10 Mar 2025

·

Stayed 2 nights

Staff was very helpful and responded immediately to solve a problem.

2

Tamara

8 Jun 2025

·

Stayed 4 nights

While the hotel was clean and beds and room comfortable the Operations Manager needs lessons on how you treat customers. Her screaming and know it all attitude about an incident at hotel was totally unprofessional. I answered her with anything due to her irrational behavior. I am trying to decide if a letter will be sent to corporate to let them know they have someone like her. Her behavior definitely impacted the stay.

10

JOSUE

17 Nov 2023

·

Stayed 1 night

The staff was super friendly, check in was fast and the place cleanness is superb. I recommend tru by Hilton.

10

William

28 Jun 2025

·

Stayed 2 nights

The first thing I noticed was everything you see when you arrive is geared towards making you feel welcome. This continued with checking in. Fast, friendly and helpful. The whole experience continued through the whole stay. We got several texts asking how we were enjoying our time and asking if we needed anything just ask. Small details that stand apart from others. Thank you for the great stay. We'll be back.

8

Judith

26 Dec 2024

·

Stayed 2 nights

The property was nice but the elevator was broke we had to walk the steps and the front desk clerk wouldn't give my daughter a extra blanket

8

Eric

22 Oct 2023

·

Stayed 1 night

Clean, new hotel with modern decor. Breakfast was ok, but disappointing for this class of hotel, and noise level from the nearby highway and thin walls was surprisingly high. Staff was not especially helpful. Won't be staying here again-- will choose the adjacent Marriott instead.

10

Karyn

4 Sept 2023

·

Stayed 1 night

I can't say enough about the property. From the staff to the property, my family couldn't have asked for anything more. I've already told about 10 families that frequent the Staunton area that they must make this property their only destination. Leah at the front desk provided the best service, and I hope Hilton is paying her well. I don't give kudos lightly, as I have worked in the quality customer experience industry for over 16 years. Again, great service and experience, I'd give this property 10 stars, if it was an option.

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Location

Convenient location just off the highway and a short drive to downtown and dining; good for road trips and area visits. Some guests experienced highway noise.

Related guest reviews

10

Luke

21 Oct 2024

·

Stayed 2 nights

Stayed here two nights and had no issues. Plenty of convenient parking, staff was nice and helpful, room was clean and A/C worked great. Location is convenient to the interstate and just a few minutes from downtown. I will definitely stay here next time I'm in the area, and would recommend to others.

10

kathy

30 Apr 2025

·

Stayed 1 night

Highway noise , otherwise as expected.

10

Willie

27 May 2024

·

Stayed 2 nights

Great property when visiting Shenandoah Park.

8

Jeff

31 Jan 2025

·

Stayed 1 night

Needed a place to be halfway between SC and PA. This worked out great. Newer hotel and right off the highway

10

Richard

3 May 2024

·

Stayed 1 night

Very nice facility, plenty of parking and convenient to downtown. Would recommend it to others.

8

Eric

22 Oct 2023

·

Stayed 1 night

Clean, new hotel with modern decor. Breakfast was ok, but disappointing for this class of hotel, and noise level from the nearby highway and thin walls was surprisingly high. Staff was not especially helpful. Won't be staying here again-- will choose the adjacent Marriott instead.

10

kcarssow

18 Apr 2025

·

Stayed 1 night

Great hotel in a sort of isolated “by the interstate” Location. Quiet, super clean and nice bed!

10

Theresa

1 Jan 2025

·

Stayed 1 night

Clean hotel, convenient to highway. Friendly, helpful staff. Will stay here again.

10

John

21 May 2025

·

Stayed 1 night

Right off highway

10

Linda

17 Oct 2024

·

Stayed 1 night

Great place to stay! Easy to access from highway and close to dining. Room was clean, staff very pleasant. Love the pancake-maker at breakfast.

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Dining

Breakfast is commonly described as good to excellent, with a hot selection that many enjoy. Some found the selection average or limited.

Related guest reviews

8

Benedicte

20 Sept 2025

·

Stayed 1 night

Clean, modern, simple highway hotel. Good breakfast. Fun decor.

10

Deanna

29 Dec 2025

·

Stayed 1 night

Great breakfast!

10

Kimberly

19 Oct 2024

·

Stayed 1 night

Great breakfast, comfortable beds. Great recreation room with fuse ball tables and games to play.

10

Thomas

22 Sept 2025

·

Stayed 1 night

This was our second stay in a Tru by Hilton Hotel. Like the first, this one is clean with a modern decor and feel.i especially appreciated the hard floor in the room instead of stained sticky carpet. Room was spacious and bathroom was up to date with a very nice shower. Bed was good and had plenty of pillows. Breakfast was fairly typical, but completely adequate. No complaints, so we'll add Tru to our list of trusted hotel brands.

4

Robert

28 Dec 2024

·

Stayed 1 night

The elevators were not functioning ... had to heft our luggage up to 2nd floor No coffee machine in room Breakfast was not good ... cut kilbassi for protein???? Options minimal For the price ... terrible! Not going to be a repeat customer

10

Martin

25 Jun 2024

·

Stayed 1 night

Check in was super easy. No problems. Breakfast was good.

8

Eric

22 Oct 2023

·

Stayed 1 night

Clean, new hotel with modern decor. Breakfast was ok, but disappointing for this class of hotel, and noise level from the nearby highway and thin walls was surprisingly high. Staff was not especially helpful. Won't be staying here again-- will choose the adjacent Marriott instead.

10

Lynn

27 Sept 2024

·

Stayed 1 night

Hotel and room was very clean. Staff was friendly and accommodating. Offered a complimentary breakfast from 6-9am. Great experience.

10

SUSAN

31 Oct 2023

·

Stayed 1 night

Great breakfast, clean, etc

10

Denice

16 Nov 2023

·

Stayed 1 night

The staff was attentive and friendly. Breakfast was excellent and the area was we,l stocked and spotless.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$108
February	US$110
March	US$124
April	US$147
May	US$159
June	US$148
July	US$130
August	US$127
September	US$161
October	US$175
November	US$131
December	US$108

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $160	16 $167	17 $185	18 $180	19 $186
20 $140	21 $160	22 $182	23 $145	24 $131	25 $298	26 $325
27 $119	28 $131	29 $132	30 $132

Su	Mo	Tu	We	Th	Fr	Sa
				1 $140	2	3
4 $135	5 $131	6 $134	7 $169	8 $167	9 $227	10 $277
11 $131	12 $147	13 $132	14 $149	15 $179	16	17 $327
18 $135	19 $139	20 $138	21 $183	22 $204	23 $300	24 $311
25 $150	26 $132	27 $132	28 $151	29 $144	30 $231	31 $274

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Monthly average prices

About this property

Location

Room options

Room, 1 King Bed, Accessible, Bathtub

Room, 2 Queen Beds, Accessible (Hearing)

Room, 2 Queen Beds

Room, 1 King Bed, Accessible (Hearing)

Room, 2 Queen Beds, Accessible, Bathtub

Room, 1 King Bed, Accessible (Roll-In Shower, Hearing)

Room, 1 King Bed

Guest reviews

Fabulous

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Tru By Hilton Staunton

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