Renaissance New York Chelsea Hotel

This is close to FIT and everything we needed to drop our daughter at college. The lobby is comfortable including a patio with covered seating. Free bottled water, coffee in the room, Kevin Murphy products and reasonable rooms for luggage despite it being in NY. Front desk was so easy and accommodating.

Great location. Nice sizeable rooms with good views (we were on the 31st). Hotel has all the amenities. Only downsides were the limited number of elevators for its size and the common areas being pretty unkempt (used delivery boxes piling up, there was an entry coffee cup sitting on the front desk as we checked in and no one cared, cleaning supplies sitting in the hallways when not used…) - we’ll chalk it up to probable understaffing.

Nice hotel in a very good location. The elevators are really slow. Complimentary water is a nice touch as there is a plentiful supply. You will spend a lot of time waiting on elevators and as long as you are patient and not in a rush then you should be fine. Heat in our room did not work 1st day but was fixed.

The view from the room is amazing up on the high floors. The room is very comfortable. Cons: there is a bar on the 39th floor that goes untim 4am and is veru loud with dance music. But if you have white noise you wont hear it. Also when I was there the gym was a hot mess, buckets everywhere filled with water , I guess they had a leak. Could not work out the machines were affected by it. The staff was all very friendly and caring.

Great property but all of the elevators are slightly off when they stop at a floor (every time we watched people trip off the elevator because it's not flat or aligned with the floor). Pretty dangerous and concerning. Please fix the elevators

Some key things to know about this property. First, there is a nightclub on the top floor, so if you want to sleep well, ask for a lower floor. Also, the rooms are small but well designed. The bathroom doors are actual doors with hinges and a handle. They don’t have the barn doors that are so terribly annoying these days. There are not enough elevators to service this hotel properly and there can be long elevator lines which is especially problematic during thehours of 4 PM and 8 PM. There are no do not disturb door hangers so the excellent cleaning staff will loudly knock on your door at 9 AM. It would be great if they could provide do not disturb signs so that we were allowed to sleep in on vacation. The pillows they use are very nice but are super super squishy so I needed multiple to feel like I had any support. I had to ask three times for the pillows but they did send them and we’re very kind once they did. It’s a crazy weekend Manhattan so we paid the rate of 879 a night, which feels like too high for this hotel. There’s no special quality of service, so while it’s a nice hotel, it’s more of a 495 or under a hotel, not a 875. I feel like the value for the money wasn’t there. As with so many hotels, they appear to turn off the air-conditioning or fan in the middle of the night, so if you’re like me, you will wake up at 3 AM I wonder why it’s so hot! And finally, I feel like they should have a lighted make up or magnifying mirror on an arm in the bathroom.

The bed was super comfy. Live Jazz on Thursday night was amazing! Complementary bottled water, popcorn, and signature cocktails! It was fantastic!

We had an amazing stay here, the room was quite large for a nyc hotel and it had a stunning view of the Empire State Building. We had read that there was waits for the elevator from there being a club on the rooftop but we had no issues with that at all and we were there on a Saturday in august so I wouldn’t let that turn you away. Everything was perfect the staff were more than friendly and accommodating. It’s a two minute walk to fifth avenue where all the shopping is, lots of great dining it was a 10/10 experience for us. The only issue we had that didn’t even matter that much was that the lobby and hallways were not air conditioned maybe they were having trouble but our room was super cool and comfortable. Amazing bathroom as well!

Two elevators were just for people in the rooftop bar, we needed to wait for like 10 mins to go to the room.

This review is for people that do not go to New York often. This hotel is an ideal location if you want to avoid being swamped by tourist close to time square l— 34street and above— and the busy life that can be east and greenwhich. It’s right in an ideal spot to quickly get whereever. The hotel is great. The elevator can be a mess on the weekends

Club downstairs crowds the front entrance of the hotel for 3 nights, the elevators were slow (estimated about 4-5 mins), homelessness out front and seating at the restaurant table outside, which requires staff to constantly ask them to leave the area. One of the front desk staff was extremely rude and acted as if he was doing us a favor when checking into hotel or requested new towels. The floor where our room was located had a consistent burning smell, which produced a loud odor.

It was spotless

Super comfy beds! So quiet. Lovely and clean. Free bottles of water on front desk always. Got complimentary breakfast one morning for 2 of our party. Plus late check out 2pm. Would highly recommend and would stay again.

Very good location great hotel. We didn’t have hot water for one of the days due to an emergency and the room was a little dusty apart from that I couldn’t fault it

very clean, room was ready on time, very friendly staff, bed and pillows where great, bathroom was very clean and modern, view from our window was wonderful, gave us a late check out, great location.

I had a pleasant and quiet stay at this hotel in Chelsea. I felt safe in this part of the city and the subway only a block away. The hotel was clean and had a unique artsy vibe.

The thing I didn't like was that the bed sheets and bathroom towels were stained. They were clean, but had stain marks. Also it would be nice if they had a small refrigerator in the room.

Room was very clean. Thank you Housekeeping!

Very clean, super comfortable bed and located just enough in the cut to get away when you need to. Great spot.

Nice room, great view. Very clean

Overall I liked my stay! The property is clean and tidy. Rooms were tiny but New York is the playground! We were on the 32nd floor and we were able to hear the booms and bass of the nightclub, I can’t imaging how horrible it would’ve been on the lower floors. I recommend to get the city view room, waking up and going to bed to the Empire State Building was amazing! We also loved the little waters at the reception. We overall really liked our stay here!

The hotel was lovely. Nice reception and a small bar/seating area. Nice seating area outside too. Location was good. Staff were good. The only problem was the lack of wardrobe space. Literally one foot wide. We were there for 6 days so couldn’t upack and had we not been moved to a larger room, would really have struggled moving round the room with cases on the floor

Great location. Rooms were small/ no double beds available

Nice 4-star hotel in the heart of Chelsea. We stayed for 5 nights in a King Corner Room with a city view — the room was relatively spacious by NYC standards and the view didn’t disappoint. A solid choice for a longer stay. The hotel also features a great rooftop bar, perfect for relaxing after a day out in the city or for clubbing in the evening.

Awful. I was at this property in August and the air conditioning in my room was broken and the room stayed hot, humid and smelling of must. I notified the front desk Vincent who assured me maintenance would resolve the issue. When I returned later that evening the room was still hot. Again I went to the front desk, spoke with Jason who stated there were no other rooms available and maintenance would fix the air. Maintenance came could not fix the air, said the rooms were without air conditioning as well. Maintenance guy brought up a noisy fan with a sound decibel like a jet engine. Was informed by hotel manager Kim that I need to request a refund through Expedia. Absurd experience

Had a really good stay here with my husband and son. We shared a double room on the fourth floor. On that floor in particular there are really high ceilings which adds the illusion of more space to what would otherwise be a small room. The beds were comfortable, but not very soft, and street noises were pretty loud on the lower floor, so I did wake up easily throughout the night. There wasn’t a lot of space for us to store clothes, just a small closet and two drawers but that was alright since the boys lived out of their suitcase. The tv was a good size and we were able to log into our Netflix. The lobby bar was great, staff was helpful, we had a really good time. We didn’t try the breakfast or dinner at the hotel but we grabbed coffee at the bar in the morning which was extra but still very convenient. Mini water bottles were also available in the lobby 24/7 for no extra charge.

A smart and very comfortable hotel in a perfect location two blocks from the subway. The decor is lovely and the staff friendly. Our room was a good size and the breakfast was excellent, if a little pricey. The only minuses were the rather slow lifts and the some shortcomings in the room. Functionality has been sacrificed for style here. There is a lack of storage space, not a single drawer and the one tiny closet was unlit and not tall enough to hang a dress. There were no shelves in the bathroom and the shower is controlled by one tap for both flow and temperature so it takes an age adjusting by tiny to increments to get it comfortable. Also I would have expected a room fridge for $300 a day. Would I come here again? Yes, with these minor gripes noted.

I loved the rooms And the views that came with them. The only thing I can complain about is the hot water on the top floors.

Fabulous hotel with a great location. A few things. We were offered a corner room with a view and took it. Great view but the location makes the room/bathroom smaller making it a little close for 2 people to move around. The heat was not fully working in the room even after maintenance "fixed" it. At check I informed the hotel and they kindly took $200 off our total bill. Other than that we enjoyed our stay at the hotel. Comfortable bed. wonderful shower. Great lobby and bar with free snacks and space to lounge with a drink. Nice covered area outside the hotel with heaters to relax. The staff was very friendly and helpful. Can't beat the hotel location for enjoying and exploring the city. We will definitely stay at this hotel on our next visit to New York.

The only real complaint was that our room was not well lit. Both the bathroom and living area were a little dark for us. But otherwise beautiful, welcoming excellent hotel for us to explore NYC.

When I got back to my room in the evening, I realized that the curtains were tied all the way at the top and there was no way for me to close them. Since it was late, I didn't want to have to call and wait for housekeeping but why was it tied in the first place? Also when I checked in, they did not mention the resort fee and what it could be used towards. Other properties generally welcome you as a Marriott Bonvoy customer, but nothing here. I spoke to the same person when I was checking out (to report the curtain issue above); she did apologize but it felt very scripted and cold. Maybe she was overwhelmed, maybe it's her personality but I expected better from this property.

This is close to FIT and everything we needed to drop our daughter at college. The lobby is comfortable including a patio with covered seating. Free bottled water, coffee in the room, Kevin Murphy products and reasonable rooms for luggage despite it being in NY. Front desk was so easy and accommodating.

Terrible service, they cancelled my reservation without a phone call on the date of my check in and when I called to sort it out they said “the system does it automatically, sorry we are now sold out.” Don’t stay here. Have never in my life been told my room was cancelled on the date of my arrival due to a card issue. It’s either a confirmed reservation or it’s not. In their case, the term “reservation” doesn’t mean anything. Plenty of wonderful other options nearby!

Nice property centrally located. The room (corner, city view) was tiny but this is NYC. No fridge and very limited storage / hanging options. Small in the loby bar was fine, did not try the restaurant. Limited interaction with staff but they were friendly. Biggest complaint is there is a nightclub attached and we were brushed aside / held back by a security guard while trying to get on the elevator to our room so they could let a group from the club on. We are a paying guest just the same, guard was rude.

Thank you Renaissance Chelsea for making my stay in NYC a phenomenal experience. From pre arrival Leo in the concierge department displayed such a high level of customer service. Thank you for your assistance with dinner reservations and for the welcome gift of nuts and bottle of wine that added a special touch to our stay. A special thank you also to your front desk Manager Loren who assisted with the check-in process and provided a detail overview of the hotel property and amenities. Shawna thank you for being super efficient in ensuring our stay was a comfortable one. Overall my stay was the best thus far in NYC. Such a beautiful hotel.q I will most certainly be back!!!

Service was poor. Bellmen chatted together as I lifted my bags out of the Uber - paying no attention to me until I got them on the ground. No room service for breakfast. Took 5 hours and two calls to get someone to clean my room after spilling coffee on my bed, one elevator controlled at night (to accommodate the nightclub) by bruising brusque doormen, weird lights in the room make it difficult just to see what you’re doing, there’s a rabbit light on the desk that frightened my mother (via zoom no less.) Just not the level of hotel I would want.

Toilet was jammed, service team haven’t closed our room after cleaning, so we came back to the room full of our stuff with the door staring open for half a day. Service was bad, staff are not knowledgeable neither friendly. At the checkout they couldn’t split out bill in two, only one payment station was working… no apologies or refunds at the end of this awful experience

I really wanted to like this place and will say that the property itself is beautiful and well kept. That being said, we weren’t able to fully enjoy the hotel as we were kicked out of the lobby the moment one of us sat down down as we were waiting for our Uber. There was no explanation from the security, just that we weren’t allowed to sit down and needed to wait outside. It was 1:30am so I assumed that the lobby was closed except there were other guests using the lobby with no problems. We were extremely embarrassed and uncomfortable after that and didn’t want to use the facilities or ask for housekeeping. It truly tainted our experience. Upon checking out, we learned that there were no lobby hours. When we told them what had happened, they said it was probably assumed that we had just come from their rooftop bar instead of being guests. I told them that they should change their protocol to ask instead of assume. It definitely didn’t feel good to know that based on our appearance, we couldn’t even be afforded to be asked if we were guests prior to being kicked out.

I don’t have enough nice things to say about this hotel. The service is fantastic. The staff is friendly. The hotel is stunning inside and the decor is friendly and comfortable. Pure class.

Was an excellent pleasant surprise everyone from the minute we walked in, was courteous and friendly, very clean rooms and the entire staff was excellent, especially at the check-in especially Phoenix and the bartenders late at night. Not sure of their names.

Good location

Clean room, great location. Walk distance to Time Square, Flat Iron and other atractions!

Fantastic place to stay in New York, near the Empire State Building and many shops around for food and just shopping. Cute little pop up markets and super close to 3 different metro stations for easy access around town

I loved that is very close to everything.

Close to subway stations and nice conditions.

Great location for visiting most sites.

Very well located hotel in the heart of Manhattan, perfect place for those who have been to New York before and want to stay away from all the craziness in the Times Square area. Would definitely recommend!

Perfect location !!!!

In a great location

Great location…walking distance to everything including multiple subway lines.

A really disappointing stay. We were downgraded on our first night. The room smelt like very strong smoke, the air con rattled all night and the bed sheets and pillows had a really bad smell. Breakfast at the hotel was honestly one of the worst I’ve experienced. $35 and extremely limited choice. Very small dining area and the service was very poor. Reception staff were mostly rude, not very welcoming, and any issue we had was met with a very blank uninterested expression. We had to ask daily for our room to be cleaned/ towels changed. Very annoying if you’ve been out all day and then return to a your hotel room with no clean towels or bed made.

Excellent location, unexpected “destination fee of $30/day” was required once you checked in, it’s not listed in the “about the hotel” on the site.

Not what I expected from Renaissance, but not entirely bad, either. Would have liked a bigger bar area, as this hotel’s bar was small, cramped, and under-staffed. One bartender for an entire hotel the week after Christmas was not enough. But there wasn’t room for much more, either. Still in all, a good place to get some sleep and get out and see NYC.

Limited breakfast variety Hotel should take advantage of indoor courtyard all year round

The service is excellent but the restaurant menu is limited. Staff is very friendly

We checked in a few hours earlier than standard check in time as our room was ready which was nice considering we were pretty exhausted after our flight. The hotel is conveniently located between two subway lines and writhing walking distance to major sites. Rooms were clean and met our needs. Only two complaints: 1) the restaurant in the hotel lobby was less than desirable. Small menu and the food was disgusting (much better options nearby). The service was good considering they were extremely busy. The bartender was nice. 2) the fire alarm went off 3 times on our 2nd night. It kept us up all night. Management apologized but they could have done more.

Great location, great restaurant and bar in side. Free bottles of water!

It is a convenient location. The breakfast is not good. I would skip it.

Incredible stay. Awesome location and staff was top notch. Head up that there is a $30 per day fee that must be used in their bar or restaurant or you are charged regardless.

The bed was super comfy. Live Jazz on Thursday night was amazing! Complementary bottled water, popcorn, and signature cocktails! It was fantastic!