Holiday Inn Express & Suites - La Grange by IHG

Pool was to cold and cloudy

Room & property were clean. Breakfast was probably one of the best hotel breakfasts I’ve had! Made the mistake of thinking indoor pool was heated, but it was not. If I was in the area again, I’d stay again!

Overall the hotel was great, breakfast was good. We booked this hotel based off it having a pool for the kids to enjoy during downtime but it was closed for service, so we were disappointed knowing we could of saved and got the hotel in town at a cheaper rate without the pool. Wish the maid service was a little better, always had to run to the desk for towels if needed

Breakfast was good and healthy options. Staff was wonderful and parking was nice except they need more spaces. Everything was very clean and really nice. We enjoyed our stay a lot. Thank you all and all the workers.

Easy check in. The hotel was very clean. Nice workout area. The room is very clean. Newer design. Plenty of room to put your luggage and table space. Staff couldn’t be any friendlier Comfy beds too.

Staff was friendly. Breakfast was very good. Lobby and rooms were clean. Sheets had some stains. Heat/AC was loud. Bathroom had mold. Tub drain was slow drain/clogged. Shower handle would not stay on. Low water pressure. Key card stopped working after 1 night (2 night stay booked). Then the key card creator was broken and had to use master key. Confusion on check-in as one of the rooms we booked was occupied by someone else. Door to pool was not working with key card. Needed manager to open. Pool water was cloudy and cold.

Hotel was clean and well maintained, staff was nice and helpful, breakfast was good and offered a meat choice other than pork, room was clean and bed was comfortable. The pool was not large nor deep enough to accommodate adults, but great for children. We only stayed for one night but would definitely stay again.

Nice place!! The AC in our room didnt work to good. Had to get someone to let you into the pool u cant just go at any time and the pool was so cold you could hardly swim

We like the fact it was close to the walking Main Street and train to explore the town. It was very unfortunate that the indoor pool was freezing. Our kiddo was very disappointed.

Stay was awesome the only thing I could ding is to much chlorine in indoor pool

First, they tried putting us in a king bed room instead of two queens with a sofa bed. We are a family of 4 - two adults, a 16 year old girl, and a 6 year old boy. We went to the desk and they changed us to what we reserved, even though he told us it was someone else’s room because they were at capacity. Once we got to the new room, there were crumbs all inside the sofa bed, bandaid trash in it and on the floor, and a used water bottle under the sofa bed. We could 3 popcorn kernels in the sheets of one of the queen beds. Additionally, there was no cover over the light just inside the door and the toilet was loose. We checked out within 20 minutes because we could not stay there. They didn’t have any other rooms to offer us and the ones we were given were wrong and unacceptably dirty. Now, hotels.com is fighting returning the charge because they claim the property won’t respond to them. I didn’t get to stay here, the girl at the desk even called her manager right in front of me who confirmed we could cancel our booking. I was from out of town and had to pay for a different hotel room and they’re continuing to leave me responsible for this payment. I will NEVER stay here again nor will I stay at another Holiday Inn. Absolutely nasty and terrible customer service.

We booked a king room and was given a double queen, and then told they didn’t have any kings left when we checked in at 2:50… why let us book it then?! The room itself was awful. It smelled like someone cooked Chinese food everyday for months in it. The fridge had old food still in it. The bathroom trash had trash left in it. The wall next to the bed had boogers and or blood wiped on it. The coffee table had nail polish and/or blood on it. The couch arm was discolored so lord only knows what happened there. The bathroom floor was sticky and you could see where they mopped the floor and all the dirt was in the corner. The toilet didn’t flush very well. The front desk attendant gave my room number to luckily my aunt, but what if she was a stalker or someone else?! That is not good protocol. I understand this is not a high end hotel I booked where I was recommended to, but it was also not worth almost $200 a night with taxes. All in all my room was so gross that if I had to come back to the area I would drive to another exit or get an air bnb just to not stay here.

The room was spotless and the clerk was courteous.

The staff are very kind and the hotel is clean

Room very run down, not clean. Rough patched unpainted walls, mold in bathroom. Would never stay here again.

This is one of the cleanest hotels we have ever stayed in. Breakfast is great and everyone is so kind. We highly recommend this hotel!

Hotel is clean. Staff are very nice and helpful

Not many food options The bed was ok but the room smelled bad and was dirty, esp the bathroom

When we first arrived it snelled like someone took a crap in the middle of our room. The walls weren't even oainted the same same color for their patch touch ups. The floor was sticky. We stayed 3 of our 5 nights cause not once did housekeeping stop by our room. Just really isnt a 8/10 rating like it says and just disappointed in it.

Beautiful rooms. Very clean. Wonderful breakfast. Exceptional and friendly staff.

The staff is very nice, and it’s clean, but some repairs are in order. (Missing lamp cover and toilet not properly attached so that it rocks.)

The hotel was fine for our quick weekend stay. Only complaint was that our room smelled like poop off and on.

The staff is awesome! Our room was clean and the bed is comfortable.

The beds were the best hotel beds I've ever experienced. The space was clean and the check in employee was very nice. My only negative experience was that the air condition machine had a whistle to it that was annoying to try and fall asleep to but the others in my travel group weren't bothered by it.

Beautiful spacious room. Very clean. Carpet had a smell from the lobby to the room. Otherwise very nice. Great shower and water pressure.

The AC was a wall unit which never seems to stay as cool and it sounded like a car revving every time it turned on

For what we paid, I will pay more next time to stay in an Air BNB. Property was modern and well maintained. However, we were disappointed by a few things. The biggest issue was that the bathroom had no ventilation. That and perhaps the fact our room was on the 1st floor across from indoor pool. Our room was extremely humid even with the air conditioning on and two of us taking showers. There was what appeared to be an exhaust fan in the bathroom but no way to turn it on. We called the desk and were told that the maintenance man would come to the room that day to repair it that day. We got a text that the fan couldn't be repaired, and he left a fan on a stand in our room. The next day when we mentioned it to the front desk we were told that none of the bathrooms have exhaust fans. Then one day we came back to our room and the bed was not made, however, there were clean towels in the bathroom. The bathroom was not freshened up ie: dried coffee spots in the sink. The breakfast bar had a nice assortment of food to choose from. Every day I asked for half and half and they would bring it out. Why not just leave it out with the rest of the creamers. Then the day we were leaving we tried to print boarding passes and the printer wasn't working. Finally the person at the desk offered to print them from their computer. We were hoping for a better experience as we plan to stay in La Grange often because my daughter has moved to Westport.

The room was lovely in the bed was comfortable. The bathroom shower should’ve been re-caulked and there was a huge leak of water through the shower door so you had to lay multiple towels on the floor.

Bed was fantastic. Didn’t want to get out of it! Clean room. Just a super experience.

Everything was great except for the noise. Another guest was playing loud music.

My family and I (2 adults, 4 children under 12) checked in at 10pm after a long day in the car to find that they had given our room away (we pre-paid about 4 weeks in advance). With our family size we don’t fit well into a normal room so we always book suites, so when she said they were fully booked and “there’s nothing we can do” I was peeved to say the least. We ended up taking the room because it was late and there was no vacancy nearby. When I contacted Hotels.com to help rectify the situation (like refunding part of my stay because I paid for a room I didn’t receive), they had to call the hotel to ok the refund. The front desk lady hung up on them and refused to answer their phone call that evening. So in short, nice hotel building, very clean, very very very bad service. No traveler should be met with this incompetence and refusal to take responsibility. Shame on this hotel & its management.

We were very impressed with this hotel. The room was in great shape and the breakfast was very good. It included a type of egg, sausage, biscuit/gravy, pancakes, cereal, etc. We had an issue with being given a wrong room upon check in but the lady at the desk was wonderful and was able to get us the correct room. She handled the situation very well!

We made a reservation and after a long day of driving, arrived at the hotel around 8pm to check in. After waiting for about 15 minutes while the young man at the desk tried to find our reservation, we were told they couldn't accommodate us. When I pressed as to why, we were told they were sold out. We were told that my credit card would be credited the charge right away. Needless to say, we had to drive for another half hour to find a hotel, my card was charged and calls to the property didn't help, and I finally had to work it out via Expedia.

Fast check in front desk was super friendly clean rooms

Staff were not friendly at all. We felt like we were inconveniencing them just by checking in or asking for help when needed. They never looked up from their phones or whatever they were doing when we walked up to check in or any time we walked by the front desk. The bathroom in our room was not in good shape. There were water marks all over the ceiling and dark spots throughout the shower along with what looked like divots throughout the shower as well. We stay exclusively in holiday inn’s when traveling and this was by far the worst one yet.

They always have a great breakfast buffet and extended hrs on weekend is nice. Everything clean and maintained. Our only issue was the evening staff working the desk. He was not their usual friendly staff. All our families interactions we less than favorable but always happy with the cleanliness and the amenities. Thanks for another good stay!

Ive stayed here many times and it is by far the best hotel in La Grange. The day manager is just awesome and she goes out of her way to take care of you!

My whole family (18) booked here together as we were coming into town for Christmas with my brothers family. When we arrived we were informed that the pool was closed down for “maintenance”. Of course all of my grand children (11) were very disappointed as they had been looking forward to swimming. We found out the next morning that they lied to us, that the pool was closed because the manager did not want it opened. Very disappointing and thoughtless leadership displayed by the manager to rob these children of the fun they were anticipating. When my adult daughter arrived with her service dog she was refused service because they do not allow dogs. She explained that her dog is not just an emotional support animal but is a service dog for PTSD. They did not care! They told her she could not bring her dog in the building. My oldest son tried to reason with them but they simply refused to help in any way. I was not going to let her go to another hotel in a distressed emotional state so I explained that I would be leaving the hotel also. The attendant said I would not have any issues with a refund, the manager had already approved it. That was a lie also! I am still trying to get my money refunded through Hotels.com As an IHG member I am furious at the horrible way my family was treated by this uncaring and unprofessional staff. There were additional issues that have assured none of us will ever stay there again and I moved my reservations to Wyndham! DO NOT BOOK HERE!

How respectful and kind the front desk was when i had a problem with first room and how easy it was to get in another room. My family and i experience here was great. THE FRONT DESK CREW, BREAKFAST CREW AND THE HOUSE KEEPING CREW ARE AMAZING, THANK YOU ALL. HIGHLY RECOMMEND STAYING HERE!!

Great staff. We were there for a lacrosse tournament, and we needed to come in a little early. I called ahead, and when I arrived, we were already checked in, and she just handed me the key. It's on a quiet street, but food, etc., is just a two minute drive. Facilities are flawless. Would stay there again in heartbeat.

Centrally located, Walmart, Kroger and plenty of restaurants are in the area, most in walking distance. Well kept hotel.

Hard to find. Not on map or apps. No signs to give directions. Had to ask locals for directions. Was told this is a common complaint

Walking distance from family.

Loved the location and the cleanliness of therokms

Quiet area, ample parking. Clean. Breakfast included! Great stopping point. And coffee 🥰☕️

Some difficulties finding the hotel, no signs to be seen in the dark. Even with GPS we missed the dark unlit street that leads into unusual area for a hotel. The hotel looks new, very clean. Beds real comfortable, lots of pillows and enough bath linens. Shower wall dispensers have very slow pumping. No shower cap to wear in shower. Coffee in room only one each of a decaf and regular. Very strange window blinds, no drapes or shade, multiple pull chains to get two different shades. Nice space for built in double luggage shelf. Would be nice to have cups or glasses in bathroom so we don’t have to go back out to find one. The coffee and flavored cream were great in breakfast room. Cinnamon rolls awesome. Biscuits and gravy very good. Also had Greek yogurt. It was quiet and enjoyable stay.

Close to lots of food choices

We like the fact it was close to the walking Main Street and train to explore the town. It was very unfortunate that the indoor pool was freezing. Our kiddo was very disappointed.

Pleasant Staff. Great Location and out of the way of busy Louisville. Beautiful drive for horses and barns! Must stay!

Loved the location and the lean rooms

Everything was great with the property. Only issue I would mention is the mildew smell on the 2nd floor and the fact one coffee machine was broken so there was a line for coffee. Breakfast was amazing, AC worked very well. Very quiet and clean.

Breakfast was good and healthy options. Staff was wonderful and parking was nice except they need more spaces. Everything was very clean and really nice. We enjoyed our stay a lot. Thank you all and all the workers.

Clean, good breakfast.

We arrived after midnight and it was so nice to see a smiley face, a clean room & a nice environment. The breakfast crew did amazing. Food was delicious & a great variety for adults and kids.

No food for breakfast. No apology offered. Next year keep track of when spring break happens to stock up properly.

This is one of the cleanest hotels we have ever stayed in. Breakfast is great and everyone is so kind. We highly recommend this hotel!

Amazing stay, clean and upto dates room. Breakfast had good choice for everyone including hot breakfast items.

Breakfast options were not great. Pancake machine and room phone was broken. Room is nice and big. Very close to some restaurants and some stores. A bit Expensive.

What a wonderful stay we had at this property. The breakfast was hot and delish, complimenting things for parents and kids; the breakfast staff was even more- friendly and lovely. (It's been a long day of traveling and I've forgotten her name), however she made sure to introduce herself to my kids and offer extra napkins - appearing to go the extra mile for each person in the dining area. The room was so clean and comfortable, entire hotel clean and appealing, and this being our last hotel of 7 days of traveling in and out of 3 different hotels - hands down my favorite experience. Happy to give 5 stars.

Breakfast was excellent . Bed was comfortable. Nice and clean, quiet and plenty of room. We would stay here again. Also had guest laundry. It was close to plenty of restaurants.