Name: TownePlace Suites by Marriott New York Long Island City
Address: 38-42 11th Street, Dutch Kills, Long Island City, New York (and vicinity), New York, United States of America, New York (and vicinity), Queens County, US
Price range: $194–$857 per night
Rating: 8.35

What guests think

At TownePlace Suites by Marriott New York Long Island City, reviewers praise friendly staff, clean and comfortable rooms with kitchenettes, and a free breakfast, while many note the industrial surroundings and limited, pricey valet parking with scarce street alternatives.

Access to the subway is a short walk, making Manhattan trips easy, though some guests felt uneasy walking at night. Several mention thin walls or frequent outside and construction noise, and expectations of a “Manhattan view” are often unmet due to nearby building work. Overall, expect a comfortable stay with standout service, modern rooms, and tradeoffs on the immediate area and noise.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests highlight a rooftop terrace with skyline views, a laundry room, and a pool table; the gym is basic with some equipment issues, and the bar is sometimes closed. Parking is mostly valet with limited hours and high fees, and street parking is scarce.

Related guest reviews

10

Yumi

Oct 11, 2025

·

Stayed 2 nights

The hotel was clean & nice. Bed was comfortable & bathroom was clean. Staff members we encountered with were very nice & professional. Complimentary breakfast was impressive. Rooftop garden had excellent view of Manhattan. It was breathtaking. Subway station was close & convenient. Only one issue is location. I would not want to walk around after sundown.

8

Kevin

Apr 5, 2025

·

Stayed 6 nights

The hotel itself is great and the staff was fantastic! There is supposed to be a bar there but it isn’t open?? The location seems like it’s in a redevelopment area that was started pre covid that never continued.. a few of our uber/lyft drivers told us to not go anywhere on foot especially at night.

8

Seyedeh NILOOFAR

Feb 28, 2025

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Stayed 1 night

The hotel was nice, but parking was a major issue. The valet was full, and we spent 45 minutes searching for a street spot, which was neither convenient nor safe.

8

Andrea

Aug 4, 2025

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Stayed 1 night

We had a great experience at this Marriott. Parking can be a challenge, but we were fortunate to find a spot close by. The staff was incredibly attentive and quick to assist with any issues.. I especially want to thank the kitchen staff for their hard work and warm hospitality. Their delicious food and thoughtful service made each morning a joy and added a personal touch to our stay. Extra perks like the laundry room, a pool table for unwinding, and a rooftop with fantastic views made our stay even more enjoyable. I’ll definitely be returning to this hotel!

10

TRIDEV

Jul 19, 2025

·

Stayed 2 nights

New property, gym equipment were not so good

8

Lori

Mar 28, 2025

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Stayed 4 nights

We had a nice stay here. First night upon check in was an issue that almost made us cancel our stay completely. On Expedia it shows valet is until midnight, and when we showed up the associate at the front desk said it’s only until 10 and we’d have to go find street parking at 11pm. She eventually said we could park on the curb but after a long flight that was a headache. But the hotel is clean, good breakfast, close to everything.

8

Amit

Jan 17, 2025

·

Stayed 1 night

This was a clean property and the breakfast was really nice with lots of options. The parking around the hotel was really bad, so we had to select valet parking (expensive for a SUV) and the valet was not conversant in English. There was road construction going on around the property, which meant getting to it and leaving from it was painful.

10

Kurt

Jul 8, 2024

·

Stayed 2 nights

Staff was great. Especially the young lady that checked us in. The rooftop deck is going to be awesome. 5 minute walk to the subway. 10 minutes to Central Park. Fantastic view. Clean, nice rooms.

10

Ibrahima

Oct 27, 2025

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Stayed 2 nights

People and service was exceptional. Note that parking expensive and valet closes at 10 pm. One night I came back just after 10 pm, they allowed me to park in front of the hotel and still charged me the $50. The hotel is great and breakfast was exceptional. However, the neighborhood was not good.

10

Sophie

Jun 7, 2025

·

Stayed 3 nights

All staff were very nice and useful. Hotel and room are beautiful and enjoyed the roof view of Manhattan!

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AI-generated summary based on recent guest reviews

Cleanliness

Many reviews describe the hotel and rooms as clean, with housekeeping generally effective. However, several guests reported issues such as dirty linens or bathrooms and missed towel changes, indicating inconsistent standards.

Related guest reviews

6

Cicely

Mar 24, 2025

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Stayed 1 night

There was hair in the sink and shower before we used them. Room dont appear to be cleaned before check-in. Sheets were also very scratchy. Walls are thin.

2

Esequiel

Jul 10, 2024

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Stayed 5 nights

The hall ways were dirty, not vacuumed. The room i had seemed moist, damp and the floor was wet from the AC unit leaking. I slipped and I fell down. The bed was dirty my first night arriving. Had hair strands on the bed on arrival.

6

Armando

May 3, 2025

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Stayed 3 nights

The room wasn't as clean as previous times. We chose this hotel for its location, comfort, and cleanliness, but this time wasn't the best. The hotel staff was excellent.

10

Venkata Ratnam

Oct 17, 2024

·

Stayed 2 nights

Room was clean and good hotel for stay.

8

Pennie

Aug 25, 2025

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Stayed 1 night

The bathroom floor was dirty; it didn't look like it had been cleaned. We were only there for the night,so not a big concern, but...there was a woman running in and out of her room from 2-3:00 in the morning. Talking loudly, slamming the door. She didn't sound drunk, so maybe going outside for drugs or something else shady. When you're just trying to catch some sleep, it's very annoying. Other than that, the hotel was fine for an overnight. We didn't eat or drink there, so we can't comment on that.

2

Bayrem

Oct 12, 2023

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Stayed 1 night

Checked to hotel, bed linen had blood stains all over it, I contacted reception, I was advised that they were all booked for the night and can’t change room, they sent someone who handed me sheets expecting me to make the bed, sheets, changed blood stains all the way into the mattress, m and my guest couldn’t stay the night there and we left, a date night that was ruined because of this hotel.

2

Raymond

Jun 10, 2024

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Stayed 4 nights

Hello there, I recently stayed at your hotel and was deeply disappointed by the overall experience. The surrounding environment felt unsafe, particularly during evening hours when I noticed individuals loitering around the premises. Furthermore, the cleanliness of my room was appalling; I found hair in the bathroom sink, stains on the bed linens, and a pervasive musty odor. Despite notifying the front desk, no effective action was taken to address these issues. As a frequent traveler, I expect basic standards of safety and hygiene to be met, and this experience has left me questioning the integrity of your establishment. Regards, Raymond Phelps

8

Dilek

Jul 18, 2025

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Stayed 2 nights

We stayed for two days. However, the towels in the room were supposed to be changed daily. This wasn't done. That was the only problem. Other than that, everything was fine.

8

Noppon

Jul 8, 2025

·

Stayed 5 nights

Nice and clean

10

Blanca

Jul 26, 2025

·

Stayed 1 night

Property is always clean

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AI-generated summary based on recent guest reviews

Rooms

Rooms are comfortable and well equipped with kitchenettes and full-size fridges; sizes range from compact to spacious. Some guests experienced outside or construction noise and thin walls, and views vary, with the Manhattan view often obstructed.

Related guest reviews

10

cheryl

Aug 26, 2025

·

Stayed 3 nights

Nice room with kitchen, decent full breakfast daily, only negative is 10min walk from F train stop through the projects. Uber about 6.00. stay here and plan to Uber back and forth. Also no hand soap so bring your own.

8

Leo

Nov 30, 2023

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Stayed 1 night

Amenities were good but the area where the hotel is located I didn’t feel safe walking my daughter to the subway. Also during my stay the windows apparently were thin so my sleep wasn’t as restful since I was bothered by the garbage trucks collecting their route early in the morning that day.

4

Luis

Jan 28, 2024

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Stayed 1 night

Not a good experience I booked a city view and they we no longer have that view due to new buildings coming up but the sent me to the second floor 😔

10

david

Nov 3, 2025

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Stayed 3 nights

The room was incredibly comfy and I felt it was a perfect size considering I wouldnt be in it much and was out seeing the city.

8

Sayeh

Oct 20, 2025

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Stayed 3 nights

The hotel itself was great, but the area was terrible in the early morning. The nearby construction was so incredibly loud at 730am. It sounded like thors hammer on metal plates for 3 straight hours. Don’t stay in this area for the next few months while they do whatever crazy construction is going on. But also the walls are paper thin and we heard everyones conversations and banging around at all hours.

10

Lia

Aug 27, 2025

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Stayed 3 nights

Staff was very pleasant, convenient location for my stay, fridge and microwave a plus, television channels were good. WiFi worked very well, breakfast was great. Overall comfortable stay.

10

Tesia

Mar 10, 2025

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Stayed 3 nights

Beds were so comfortable. I love the mini kitchen with full fridge and dishes. Great stay, very quiet and I think the rooms are pretty much sound proof we had no noise complaints

10

Wayne

Nov 20, 2025

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Stayed 1 night

My stay was wonderful. The room was clean and cozy. Did not have any breakfast, so I can’t comment on that.

10

Lisa

Sep 12, 2025

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Stayed 3 nights

I had a very nice stay and appreciated the kitchen and larger refrigerator. I was in NY for 3 nights and enjoyed my stay!!

8

steven

Oct 26, 2025

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Stayed 2 nights

Everything was great: the staff, valet, rooms, breakfast, cleanliness, etc. The rooms were compact but well laid out. The only downside: construction on the street, and some loud noises outside at night.

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Service

Service is widely praised as friendly, professional, and accommodating across the team, with staff often going above and beyond. A few guests noted isolated issues with rudeness or billing.

Related guest reviews

10

jacqueline

May 6, 2024

·

Stayed 1 night

What made this property a big plus was the staff. It started with Crystal, the assistant GM. I flew in on a redeye and was distraught because of a death in my family. Crystal made me feel cared for and ensured my entire experience was top-notch. I have spent two decades in the healthcare industry and know the value of customer care. I hope Crystal is valued and recognized for the extraordinary person she is. Sincerely, Jacqueline

10

Click beige.pingsaphyperfbar.ml

Aug 1, 2024

·

Stayed 1 night

We had a wonderful time at this property. The front desk staff was very knowledgeable and helpful. Front desk staff person Christina went above and beyond to make our stay wonderful. Alice . Edgar Kevin and th Head of house keeping all assisting with making our stay a great one. Thank you to the entire staff, because of you we plan to return again very soon. Excellent job.!

10

rebecca

Nov 6, 2023

·

Stayed 1 night

Kevin was awesome he went above and beyond to make our stay comfortable I was coming in town for a lung transplant consult and our accommodations fell through for Monday so I had to get the hotel stay we came in town at 730 I called the front desk at 5am explaining the situation and Kevin made sure we had a room ready for us we will forever be thank for what he did and as a result u have life time customers from myself and my parents when I told them what happened so plz plz give Kevin something special

10

Yvette

Dec 2, 2023

·

Stayed 3 nights

Absolutely loved this place. Arrived at 8.30am with three kids in tow after a red eye cross country flight and not only did staff member Christina check us in straight away instead of the usual 3pm, she offered us breakfast as well. The staff went above and beyond during our stay. Breakfast was the best I’ve seen in 3 trips to NYC. Room was spacious and quiet. The suburb is not the greatest but the location is one stop on the subway into Manhattan so not a big deal at all. We never felt unsafe.

2

Tiana

Sep 18, 2024

·

Stayed 2 nights

terrible customer service. poorly run by disrespectful management and front desk staff.

10

Shellnell

Jun 1, 2025

·

Stayed 1 night

Great service

10

Darlene

Jun 17, 2024

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Stayed 2 nights

Stayed at the TownePlace Suites on F-S-S for a mini-family reunion and couldn’t have been cared for better than these folks took care of us. The staff is delightful and cheery, very helpful. The breakfast was wonderful…. Really like the mini-waffle maker (looking for the one for home now lol). Other than the excellent staff and accommodations, the really important thing to me is the shower and it was fantastic!! It is near a lovely river front park just a short stroll away with a fantastic view of the Queensborough Bridge. Near the subway….that we took into manhattan and out to Coney Island!! We played cards on the rooftop with a great view of the bridge and lovely breeze on a hot day. Thank you all for making my stay and mini-family reunion a relaxed and enjoyable event!!!

10

april

Dec 18, 2023

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Stayed 2 nights

We enjoyed this hotel. It was clean and quiet and the staff was really nice and helpful. I am a platinum member and they did not have any upgrades for our stay, but overal I would stay again.

10

Tyler

Mar 31, 2025

·

Stayed 3 nights

Helpful staff, especially Kevin at the front desk. Very clean property. Very modern. Attentive and friendly staff.

10

Seif

Aug 4, 2025

·

Stayed 2 nights

The staff! The best you could get in any hotel! Yea even the 5* hotels, they make the guests feel welcomed, thank you for all your help😊

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AI-generated summary based on recent guest reviews

Location

The hotel is a short walk to the F line with quick access to Manhattan, but many describe the immediate area as industrial, dirty, and uncomfortable to walk at night. Street and construction noise are recurring concerns.

Related guest reviews

8

Diego

Feb 7, 2025

·

Stayed 1 night

The neighborhood not is the best.. but its good location close to downtown has small supermarket regular prices..

10

cheryl

Aug 26, 2025

·

Stayed 3 nights

Nice room with kitchen, decent full breakfast daily, only negative is 10min walk from F train stop through the projects. Uber about 6.00. stay here and plan to Uber back and forth. Also no hand soap so bring your own.

8

Denise

Mar 3, 2025

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Stayed 2 nights

Area under construction loud and noisy at night

6

Amin

Feb 10, 2025

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Stayed 2 nights

Location is not ideal. I travel to NY a few times a year and normally stay in midtown East, Murray Hills, or Gramercy. This time I tried LIC. The hotel itself was clean and well run but the area is surrounded by abandoned buildings and warehouses. There is construction activities and lots of noise

8

janice

Apr 16, 2025

·

Stayed 3 nights

Neighboring lots are dirty noisy and perhaps unsafe

10

Yumi

Oct 11, 2025

·

Stayed 2 nights

The hotel was clean & nice. Bed was comfortable & bathroom was clean. Staff members we encountered with were very nice & professional. Complimentary breakfast was impressive. Rooftop garden had excellent view of Manhattan. It was breathtaking. Subway station was close & convenient. Only one issue is location. I would not want to walk around after sundown.

8

Andrea

Nov 20, 2024

·

Stayed 1 night

Very nice stay. The hotel is in a good spot, but far from the central station. That means you should be ready to rely on App transportation or subway if you want to visit around. The view from my room was great. The hotel faces the Ed Koch Queensboro Bridge, but they are recently building in between the hotel and the bridge. That might make the stay a bit noisy and with a limited view from the rooms located on low floors. The hotel is nice and very clean, and offers an amazing view from the last floor. Breakfast in my opinion poor. Staff very friendly and helpful. The neighborhood is quite poor and industrial. The subway stop is for the F train and is 10min away by walk.

6

Jennifer

May 15, 2024

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Stayed 3 nights

The hotel itself was fine. I was there on business for 3 nights. If you plan on taking Ubers everywhere you’re good, but if you plan on taking the train this may not be the best location. There wasn’t anywhere walkable to eat and the walk to the train was super sketchy. There is no way I would walk around that area at night. Even during the day being alone on the street made me uncomfortable. It is an industrial area mostly so there is a lot of street traffic all night but all of NY streets are loud so that isn’t a big deal. It’s more the housing nearby that made it sketchy. I won’t stay here again solely due to the location.

8

Iain Allister

Jul 18, 2025

·

Stayed 7 nights

Very few amenities within a convenient walking distance of the hotel.

10

Meagan

Jan 17, 2025

·

Stayed 1 night

The rooms are cozy and very clean! The breakfast is awesome and the staff is very kind. If you’re ok taking an uber or train into Manhattan I would definitely stay here over any other hotel. If you rent a car, valet is $45 per night. There is very limited self parking in the area. There is also construction in the morning but it didn’t really bother me. Still a very relaxing place to stay minutes from Manhattan. :)

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Dining

Breakfast is frequently praised for being free, generous, and varied, with friendly staff. Some guests noted occasional shortages, limited dietary options, disposable tableware, and that the on-site bar was sometimes closed.

Related guest reviews

10

Dale

Apr 27, 2025

·

Stayed 4 nights

We had a great experience here. Christina was fantastic on the front desk and Andrea was an amazing host in the bar - thank you to both! It was situated well for us, away from the busy area of Manhattan but a short 5 minute walk away from Queensbridge subway station which we used every day. The breakfast was perfect for what we needed, easy, straightforward and satisfying. Thanks for a great stay!

8

YAN

Jun 27, 2025

·

Stayed 5 nights

Breakfast is very good!

10

Yumi

Oct 11, 2025

·

Stayed 2 nights

The hotel was clean & nice. Bed was comfortable & bathroom was clean. Staff members we encountered with were very nice & professional. Complimentary breakfast was impressive. Rooftop garden had excellent view of Manhattan. It was breathtaking. Subway station was close & convenient. Only one issue is location. I would not want to walk around after sundown.

8

Kevin

Apr 5, 2025

·

Stayed 6 nights

The hotel itself is great and the staff was fantastic! There is supposed to be a bar there but it isn’t open?? The location seems like it’s in a redevelopment area that was started pre covid that never continued.. a few of our uber/lyft drivers told us to not go anywhere on foot especially at night.

10

Michelle

Mar 17, 2025

·

Stayed 2 nights

Great breakfasts every morning with lots of variety. Room was big and clean. All of the staff were so nice. The rooftop patio view is incredible! The hotel is just a couple blocks from a subway station and Ubers were always nearby. Highly recommend this hotel to anyone wanting to stay in this area!!

8

Antoine

Apr 2, 2024

·

Stayed 3 nights

I was quite disappointed by the breakfast and the thrawable plate, forks and glass. It is a shame everything goes to the trash

6

Yeroslav

Mar 20, 2025

·

Stayed 4 nights

Sadly the food isn't that vegan friendly in the mornings. Also the enviornment/neighborhood didn't feel safe due to the people (Even though nothing bad really happened)... The staff were awesome and patiant (Especially for my special requests to bring me new oatmeal with just hot water). The Reception staff were awesome. I wish there was someway to have hot drincable water even in the middle of the night at the lobby...

10

Jesicca

Oct 28, 2025

·

Stayed 4 nights

This hotel was wonderful. We travelled with our 3 year old and stayed in a suite. It came complete with a kitchenette, two beautifully comfortable beds and a good bathroom with a shower. The view was amazing of the Empire State Building and peaceful nights were had! The hotel staff were insanely helpful and breakfast was full of choices and variety. We couldn’t have asked for more! Thank you so much!

10

Susan

Jul 5, 2025

·

Stayed 7 nights

Great staff, great breakfast, great water in the fit room, great service, great stay!

4

Silvia

Jun 10, 2024

·

Stayed 6 nights

Noisy, sketchy area, and bad service! Every single night the neighborhood transformed into a shady party area with extensive police presence. Loud music and trash scattered everywhere on the streets… The hotel itself was fine but they need to work on their service. We had no toiltet paper, no new towels and the bed was not made. They did state that the room service would be done every other day but they didn‘t show up. We had to ask for every little service at the front desk. The breakfast buffet was quite scarce considering that everything seemed to be out all the time. We even saw the maintenance man dunk his hands in the trash, not wash them or change gloves and then went to refill the coffee… seriously??? Subway station in walking distance. If you want to get dinner, you‘re going to have to get through the sketchy neighborhood first.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$111
February	$123
March	$153
April	$193
May	$241
June	$275
July	$234
August	$207
September	$299
October	$261
November	$204
December	$294

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $365	15 $535	16 $511	17 $305	18 $448	19 $456
20 $392	21 $468	22 $857	23 $857	24 $489	25 $440	26 $473
27 $202	28 $209	29 $271	30 $289

Su	Mo	Tu	We	Th	Fr	Sa
				1 $327	2 $418	3 $438
4 $201	5 $276	6 $352	7 $352	8 $333	9 $491	10 $547
11 $239	12 $220	13 $305	14 $333	15 $356	16 $437	17 $448
18 $201	19 $220	20 $384	21 $408	22 $326	23 $354	24 $373
25 $194	26 $232	27 $290	28 $328	29 $281	30 $468	31 $547

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Monthly average prices

About this property

Location

Guest reviews

Very good

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about TownePlace Suites by Marriott New York Long Island City

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