PremierLux Serviced Apartments

Terribly managed hotel.

Went to check in, filled out the form with the correct ID. Moved onto the damage deposit and the receptionist didn’t have the facilities to use Apple Pay. Therefore leaving us stranded in the middle of London just before a show at the 02. Don’t use this hotel the receptionist and service is shocking there was no compromises and left us stranded in the city of London.

Just good.

Very good apartment

My experience with PremierLux Serviced Apartments was unacceptable from start to finish. I booked a room at this property, but when I arrived, I was sent to a completely different hotel without any prior notification or approval. This is a serious breach of trust. The place I was moved to was far below the standard advertised and in no way matched what I had booked. To make things worse, I was charged a deposit that has still not been returned. I have received no clear explanation, no assistance, and no accountability. The entire situation shows a complete lack of professionalism and respect for guests. This was one of the most frustrating experiences I’ve had while travelling. I strongly advise others to avoid this property.