Name: Hotel Indigo - Williamsburg - Brooklyn by IHG
Address: 500 Metropolitan Avenue, Williamsburg, New York (and vicinity), New York, United States of America, New York (and vicinity), New York, US
Price range: $194–$671 per night
Rating: 8.08

What guests think

At Hotel Indigo - Williamsburg - Brooklyn by IHG, travelers highlight a convenient subway-side location and modern, sometimes spacious rooms, while noting uneven quality; staff often earn praise, yet service can be inconsistent, and the rooftop pool has access limits.

Guests often note traffic or event noise and beds that feel firm or low. Cleanliness and upkeep are inconsistent, and multiple stays reported hot water or HVAC problems. Overall, expect added fees and tricky parking; this suits travelers comfortable with trade-offs for a modern, lively base in Williamsburg.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Rooftop pool and bar are a draw, but access is limited by private events, outside day-pass reservations, child-hours, and early closures, and some guests found it closed. Parking relies on a tight, often-full garage next door; the lobby cafe and a small gym are appreciated.

Related guest reviews

6

Caitlinn

Jun 16, 2025

·

Stayed 1 night

The hotel was fine. What I could not get over was the property and parking situation. There is a single lane driveway up to the hotel so you just sort of have to gauge whether anyone is coming the other way before pulling in. Same with the parking garage, except it’s way harder to see because there’s a turn involved so you have to just hope for the best. We pulled in the garage and were told to back out (of a very narrow garage, involved a turn, etc) because cars had to get out and it is the only entrance/exit… literally one maybe 8-foot wide lane. It was very stressful even with a small sedan and we ended up parking around the block to avoid issues at departure. I also saw no signs warning you that the lane served both directions - maybe they were there and I missed them but either way it’s unsafe. I’d stay elsewhere next time for these reasons alone.

8

Toni Marie

Aug 4, 2025

·

Stayed 1 night

I liked that it had a rooftop pool. However, loungers were not exclusive to guest and was recommended we pay a resort pass to reserve loungers.

4

Alicia

Aug 11, 2025

·

Stayed 1 night

For the weekend price i expected the interior to be a little better. I highly recommend not have fabric head boards for hotels as they were stains across them. The arrival date we only had access to the pool for 2 hours as the pool closes so early. Then someone rented out the roof top so we did t have any rooftop accessafter 5 30pm. We weren't accomdated at all for the inconvenience. I would not have book this hotel if the website informed us of the private and no rooftop/bar lounge access. Waste of money.

10

Christine

Jul 14, 2025

·

Stayed 2 nights

We stayed at this location for a few days and are satisfied with the experience. The area is pretty walkable, and there are plenty of dining and drink options around. The hotel bars are also pretty nice. The drinks were good! We had a chance to experience Aliya and the adjoining pool - which was nice. The water was clean and the temperature was pleasant. We got there early, so it wasn't too crowded, but there were a small number of lounge chairs available. Overall, we enjoyed our stay and would consider coming back to this location.

6

Tao

Feb 17, 2025

·

Stayed 3 nights

The location is great but parking can be challenging. Out of the 3 days we stayed, 2 days we were unable to get a parking spot in the nearby garage.

8

meryl

Jul 31, 2025

·

Stayed 1 night

I had reserved 2 rooms for our family stay and arriving at 3pm only one room was available. Other room was available in about 1/2 hour after I went to the front desk again (no offer from staff to text me when available). We planned to go swimming on the roof top pool but were told at check in that there are no children permitted after 1pm! (We were in town with a 10 and 7 yo) There is no information about this on their website or anywhere else for that matter. Turns out it is a 'private pool club' that does not allow children after 1pm because they begin to serve liquor at that time......It would have been great if we'd known this in advance. The large outdoor seating area off the lobby was closed off with a sign that stated it was closed for landscaping/renovation. Unsure what that timeline is........Rooms were good (have stayed here before); spacious for NYC, clean, great shower/pressure. Requested an additional hour for a noon check out and the front desk denied the request.

10

Joanne

Sep 2, 2025

·

Stayed 2 nights

My family of four (with kids ages 5 and 8) really enjoyed our stay at Hotel Indigo. The staff were friendly and informative, our room was spacious and comfortable, and my kids absolutely loved the rooftop pool. We were concerned after reading some negative reviews about the pool not being accomodating to kids but we were happy to just use it in the morning. We were also informed right at check in about the rules (no children after 1pm) so there were no surprises. The hotel is in a great location being next to a subway station and a short walk from many cafes and restaurants. You have to try the birria taco truck across the street in the evening, it's delicious!

8

Christine

Aug 16, 2025

·

Stayed 2 nights

The beds were very comfortable, rooftop pool was very nice

10

Audrey

Jun 19, 2024

·

Stayed 1 night

Pool closes to early!!!!

8

Marie-Christine

Jul 28, 2025

·

Stayed 7 nights

I visit this hotel on a regular basis because of its prime location next to the train stops in Williamsburg and rooftop pool. It’s a generally affordable accommodation for the area, and I also enjoy the various amenities, especially the cafe downstairs, the common area and the small gym. Pool area was very busy as expected. I also enjoy the mixity of patrons, ranging from families with kids, business travelers, grand parents, girl trips. Overall greeters and front desk employees were wonderful and welcoming. Rooms and overall property are starting to show their age. Nothing too crazy, but chipped paint, lightly stained carpets, couches in common area that are showing signs of wear and tear. Nothing out of the ordinary for a property that is over 10 years old, but you notice. I thought the level of cleanliness could be improved, especially at the pool. It’s the little things, for example the dusty and empty hand sanitizer at the entrance, that signal that the staff isn’t really paying attention to details. Housekeeping was more hit or miss. We called to request toilet paper on 3 consecutive days as they were not replenishing it without a reminder. Again, the details… Overall we enjoyed our stay and I would definitely recommend this hotel for an affordable option in Brooklyn.

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Cleanliness

Many guests found rooms and public areas clean, but others reported dirty or worn furnishings, missed housekeeping, and small pest issues; overall standards feel inconsistent.

Related guest reviews

8

Jessica

Oct 19, 2025

·

Stayed 1 night

Room was clean and stocked. The pipes/plumber made very loud sounds after use. Stayed one night so goood for a night's rest. Staff was great. Decor pretty.

6

Amanda

Jun 29, 2025

·

Stayed 2 nights

I gave it a 3 stars because yes the hotel is nice, the food good & the staff was amazing, BUT the bed was rock hard and had a lot of dirt stains on the bed frame. It didn’t look like the room had been swept or wiped down. Since the bed was so uncomfortable I had back pain all weekend and couldn’t sleep. I’m assuming an event was happening and guess our room was above the event room and the music was just crazy loud. Also there were soooo many flies in the shower/ bathroom kind of grossed me out. For the amount of money that is charged for the room I was just expecting it to be 10/10.

10

Kristina

Jul 18, 2025

·

Stayed 2 nights

Nice and clean hotel. Very friendly and helpful staff. Love the pool!

10

Zaria

Jul 2, 2025

·

Stayed 2 nights

The room could’ve definitely been cleaner you can tell they just swept things under the bed, like I found lots of rose petals & even someone’s dried contact lens on the floor. But overall I enjoyed my stay, the main attraction really is the rooftop pool.

10

Wenjie

Oct 8, 2025

·

Stayed 1 night

Hotel staff are very responsible and helpful. I forgot to take out stuff from the save box. Called hotel reception and the service manager took care of this right away. I got my stuff back safely. Thank you! Room is very clean and comfortable. Hotel location is right next to M subway line. Overall very pleasant stay.

10

Megan

Oct 9, 2025

·

Stayed 3 nights

We loved our stay! The hotel is modern and very clean. The rooms are spacious compared to many NYC hotels. The staff were all really attentive and helpful. The area is very walkable and near many train stops. My partner and I would definitely stay here again.

6

Danilo

Jul 8, 2023

·

Stayed 2 nights

Only complaint would be about room cleanliness.The room floor was dirty. Bathroom had hair on floor and a lot of hair on drain. We mentioned to front desk twice but nothing was done about it.

10

Donald

Dec 1, 2022

·

Stayed 5 nights

Clean, contemporary boutique hotel feel. Room was spotless, the bed firm and comfortable and the best pillows I’ve ever experienced. Fantastic water pressure in shower. Highly recommended!

4

Taylor

Oct 6, 2024

·

Stayed 5 nights

Really dirty rooms, I was grossed walking in the room I had. Curtains were filthy, the bed was the most uncomfortable hotel bed. Bedding was terrible it was basically only a top sheet. Staff was rude and dismissive.

8

Marie-Christine

Jul 28, 2025

·

Stayed 7 nights

I visit this hotel on a regular basis because of its prime location next to the train stops in Williamsburg and rooftop pool. It’s a generally affordable accommodation for the area, and I also enjoy the various amenities, especially the cafe downstairs, the common area and the small gym. Pool area was very busy as expected. I also enjoy the mixity of patrons, ranging from families with kids, business travelers, grand parents, girl trips. Overall greeters and front desk employees were wonderful and welcoming. Rooms and overall property are starting to show their age. Nothing too crazy, but chipped paint, lightly stained carpets, couches in common area that are showing signs of wear and tear. Nothing out of the ordinary for a property that is over 10 years old, but you notice. I thought the level of cleanliness could be improved, especially at the pool. It’s the little things, for example the dusty and empty hand sanitizer at the entrance, that signal that the staff isn’t really paying attention to details. Housekeeping was more hit or miss. We called to request toilet paper on 3 consecutive days as they were not replenishing it without a reminder. Again, the details… Overall we enjoyed our stay and I would definitely recommend this hotel for an affordable option in Brooklyn.

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Rooms

Rooms are modern and often spacious for NYC, but beds are frequently firm or low, noise from traffic or on-site events can intrude, and some maintenance issues (HVAC noise, leaky showers, misfitting doors, or missing desks/chairs) are reported.

Related guest reviews

2

Michelle

Nov 6, 2024

·

Stayed 1 night

I booked a king room with balcony and city view. I had a king room with the view of garbage and a highway. All night I heard the cars. When I went all the balcony all I seen was garbage no city view at all. It was horrible. The television made a loud noise blocking out the sound of the shows. The bed was extremely noisey as well as the refrigerator didn’t keep anything cold.

6

Amanda

Jun 29, 2025

·

Stayed 2 nights

I gave it a 3 stars because yes the hotel is nice, the food good & the staff was amazing, BUT the bed was rock hard and had a lot of dirt stains on the bed frame. It didn’t look like the room had been swept or wiped down. Since the bed was so uncomfortable I had back pain all weekend and couldn’t sleep. I’m assuming an event was happening and guess our room was above the event room and the music was just crazy loud. Also there were soooo many flies in the shower/ bathroom kind of grossed me out. For the amount of money that is charged for the room I was just expecting it to be 10/10.

6

Kristen

Nov 24, 2025

·

Stayed 4 nights

The room served its purpose for sleeping but was less than stellar for comfort. It was beat up, had no chair even to sit in and had low platform extremely hard beds that weren’t ideal for lounging at all. The location was convenient for us because of its proximity to our relatives that live in the area and also the subway access just outside the main entrance. We felt it was grossly overpriced and nothing special to reflect that price.

8

Kimberly

Aug 21, 2025

·

Stayed 4 nights

Staff friendly and helpful. Property generally nice and stylish but room itself could use some repairs - floors torn up/scratched up, shower leaky with poor design flooded bathroom floor unless towels spread across threshold to form dam to prevent flooding.

6

Tony

May 16, 2025

·

Stayed 2 nights

Walls are paper thin, we stayed on the 4th floor and hear a jazz band until 11:30PM I called the desk at 10:50PM they said they have a fiction going on and security is aware of the situation. People slamming doors all night/ I could hear conversations like they were in our room people up to 4:00. I complained at the front desk they stated sorry nothing else.

10

Megan

Oct 9, 2025

·

Stayed 3 nights

We loved our stay! The hotel is modern and very clean. The rooms are spacious compared to many NYC hotels. The staff were all really attentive and helpful. The area is very walkable and near many train stops. My partner and I would definitely stay here again.

8

Iris

Apr 20, 2025

·

Stayed 3 nights

Lovely lobby and friendly staff. Super small room on top floor with a king bed and pocket door to the bathroom (which was right next to the side of the bed). It’s NYC, so small is normal. My husband had a conference call for work, and they don’t have a business center, and there was no desk/chair in our room, so he had to take the work call in the very loud lobby (fyi, in case you have to do any work). They do charge an extra $200/night, which is refundable in 7-10 days if there is no damage to your room. The location is nice for Williamsburg BK.

10

Haylee

Nov 19, 2024

·

Stayed 2 nights

Really big rooms for a hotel, we loved our stay

8

Yuri

Dec 27, 2024

·

Stayed 5 nights

bathroom (barn style) door didn’t shut all of the way

8

melinda

Sep 24, 2025

·

Stayed 4 nights

I would not want to stay in room 505 ever again. The noise and vibration from the Hvac system was bothersome

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Service

Staff are often described as friendly, attentive, and accommodating, yet reviews also cite rude or inflexible front desk interactions, delayed or denied requests such as early/late check-out, and uneven communication during check-in.

Related guest reviews

2

Oluyomi

Jun 2, 2024

·

Stayed 2 nights

The front desk personnel were terrible in their jobs. The lady with thong hair on 31st May shift at noon was rude snapped and unable to apologize for any slowness in service experienced. She backed her view of the hotel’s policy and unapologetic about it. I requested for an early check in but she would have none of that as all check in has to wait till 3pm which was unreasonable to me. Asked for the manager on duty who never showed up. Only to have my keys brought to whee I was seating in their lounge without any pointers as to how to get to the room and facilities available during my stay

10

Rachel

Mar 22, 2025

·

Stayed 1 night

The staff are amazing! Super friendly, helpful, and professional. I had an amazing stay, along with my friends, and the hotel room was beautiful. Easy access to everything as well. 10/10!

10

Mygenet

Aug 20, 2025

·

Stayed 1 night

I had two rooms and the staff and Manager was amazing!! I will come back again for sure! Chandler was great! Everyone was so friendly and welcoming! We had a big group and they accommodated and made sure we had everything we needed! Thank you again

2

Karina De la

Jul 26, 2025

·

Stayed 1 night

I booked this hotel specifically for the pool and a late-night pool party that was supposed to take place at the Aliya Cocktail Den. I called four separate times before booking — including directly to Aliya Cocktail Den — and each time I was told the pool party would be happening on July 25th. When I arrived, I was told the event wasn’t happening at all. No explanation, no notice — just completely false information after multiple confirmations. To make matters worse, the female front desk staff were dismissive, cold, and unhelpful. I calmly expressed my frustration, but no one took accountability or even offered an apology. The hotel is beautiful, but the lack of communication and poor customer service made my stay disappointing. First impressions matter, and the front desk really set a negative tone.

8

Kyle

Apr 16, 2025

·

Stayed 3 nights

Asked for a late checkout after a flight delay and I was told by no means is that possible.

10

CHAD

Oct 17, 2025

·

Stayed 1 night

The staff were amazing!

6

Gaither

Oct 14, 2024

·

Stayed 2 nights

Terrible check-in. Room not ready until 3 hours after check-in time.

2

Andrew

Aug 7, 2025

·

Stayed 2 nights

I like the property - the location is fabulous and the roof pool is wonderful along with the restaurant - but after staying last year the staff proved very inflexible this time. Do to travel changes I ended up paying over 1000.00 for my one night stay - not even a passing attempt made at refunding me, (I did book a non-refundable rate in their defense) but there was no effort made at offering me a free late checkout or even a water when I checked in at 2:00am with my family due to flight delay/cancelation. A small gesture would have gone a long way. I like the indigo brand and recently stayed at another location that was fantastic - but ultimately will not stay here again and will likely never stay at another due to my experience.

10

Mygenet

Aug 20, 2025

·

Stayed 3 nights

The hotel manager Chandler was amazing! Called to check on my reservation and made sure our rooms were ready when we arrived! The whole staff from the desk receptionist to the lobby cafe were just great! I appreciated how friendly and welcoming everyone was! I will definitely be back to the hotel! Thank you everyone who helped out the Harris from room 530&522! You were amazing!

10

TARA BRIANNE

Jul 4, 2025

·

Stayed 1 night

The staff and front desk check in service was impeccable!

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Location

Very convenient for Williamsburg with the L train steps away and easy access to Manhattan; some note a gritty streetscape and highway or bridge noise near the property.

Related guest reviews

10

Alyse

Jun 14, 2025

·

Stayed 3 nights

Great front desk experience. GREAT location

10

Jacqueline

May 11, 2025

·

Stayed 3 nights

We have stayed there three times! Location is key!

10

Kathleen

May 27, 2025

·

Stayed 2 nights

Great location

8

Alexis John

May 9, 2025

·

Stayed 1 night

The hotel was fine, but the area around it is a little gritty.

10

sandra

Nov 25, 2024

·

Stayed 5 nights

Friendly, great location.

8

Lynne

Jun 17, 2025

·

Stayed 3 nights

Great location

8

Jessica

Oct 27, 2024

·

Stayed 1 night

It's near places in Williamsburg.

8

Kimberly

Aug 21, 2023

·

Stayed 4 nights

Excellent quality facility and services. Very modern, clean, and with a very strong staff. Location is extremely convenient - right on the L and other main subway lines and with ride shares showing up within 5 mins at all hours. Very easy to get to other parts of Brooklyn and into Manhattan. Neighborhood is still very up and coming - overlooks a busy highway, streets and infrastructure under construction, streets not clean, limited shops and restaurants - but is a 15 minute walk to more established areas of Williamsburg. Very good value for the overall experience if you can overlook the rough edges.

10

Carla

May 26, 2025

·

Stayed 3 nights

Great location right by the subway. Lots of local eateries within walking distance. Definitely will staying again when in NYC.

10

Kristen

Jan 7, 2025

·

Stayed 3 nights

So convenient that the subway is located a few feet away from the property. It is nice and quiet and very clean.

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Dining

On-site bar and restaurant options earn praise for drinks and some meals, but hours and availability can be limited, breakfast is described as pricey with few choices, and coffee or room service can be unreliable.

Related guest reviews

10

Joanne

Mar 26, 2025

·

Stayed 2 nights

Property was well kept and centrally controlled located. The roof bar is lovely with great food and interesting cocktails.

4

james christopher paul

Jun 26, 2025

·

Stayed 1 night

The shower was broken, the beds are small and uncomfortable, the breakfast options were way overpriced and limited in choice, the staff were not helpful.

10

Lynn

May 27, 2024

·

Stayed 1 night

Beautiful property, courteous and efficient staff, excellent service in lobby bar.

10

Marita

Oct 6, 2025

·

Stayed 1 night

Comfortable bed, bedding, towels. Pleasant staff. Good restaurant on site.

8

Ariel

Apr 14, 2025

·

Stayed 2 nights

The hotel was in a great location. Clean and extra comfy. We slept until the afternoon after a long night out and spent the day relaxing. The on site restaurant The Continent was a great vibe and good food. Overall we would definitely stay here again.

10

Christine

Jul 14, 2025

·

Stayed 2 nights

We stayed at this location for a few days and are satisfied with the experience. The area is pretty walkable, and there are plenty of dining and drink options around. The hotel bars are also pretty nice. The drinks were good! We had a chance to experience Aliya and the adjoining pool - which was nice. The water was clean and the temperature was pleasant. We got there early, so it wasn't too crowded, but there were a small number of lounge chairs available. Overall, we enjoyed our stay and would consider coming back to this location.

8

Anikka

Oct 15, 2024

·

Stayed 2 nights

Perfect for a staycation. Beautiful property, quiet and clean. The food at Continent is delicious and room service was great. My only recommendation would be an earlier start time for breakfast; between 6am and 7am and not the current start time of 8am for room service. Otherwise, I enjoyed my stay and would highly recommend staying here. I will certainly visit again.

8

nicole

Mar 31, 2024

·

Stayed 1 night

My only complaint is I paid for a breakfast and there was no breakfast Understand that it is a holiday short staff etc , but I don’t feel I should pay for it if it was not available refunds please

8

Sally

Mar 3, 2023

·

Stayed 2 nights

I liked the Indigo a lot, but was disappointed that the restaurant wasn’t open the whole time we were there. Lovely room, though.

8

John

Dec 2, 2023

·

Stayed 4 nights

The location is very good. The bed was very comfortable. The food service was terrible and the staffing there caused the one person to be missing often. The coffee was awful and it was outright insulting that there are only decaf Keurig cups available in the room when there was otherwise no complimentary coffee. The décor is fresh but much of it was form over function. The toilet paper dispenser was preposterous. We had to call the engineer to help us figure out the HVAC.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$182
February	$201
March	$210
April	$265
May	$313
June	$368
July	$297
August	$301
September	$436
October	$390
November	$303
December	$370

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $381	15 $489	16 $464	17 $374	18 $401	19 $378
20 $238	21 $344	22 $595	23 $628	24 $472	25 $539	26 $671
27 $194	28 $334	29 $308	30 $307

Su	Mo	Tu	We	Th	Fr	Sa
				1 $362	2 $482	3 $511
4 $263	5 $350	6 $319	7 $340	8 $340	9 $482	10 $482
11 $277	12 $254	13 $325	14 $325	15 $340	16 $482	17 $482
18 $212	19 $282	20 $335	21 $318	22 $340	23 $482	24 $508
25 $274	26 $300	27 $340	28 $240	29 $291	30 $492	31 $577

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Premium Room, 1 King Bed, Roll-In Shower (Communications Accessible)

Premium Room, 2 Double Beds

Standard Room

Premium Room, 1 King Bed, Balcony, City View

Premium Room, 1 Queen Bed, Balcony

Premium Room, 1 King Bed, Accessible (Communications)

Standard Room, 1 King Bed, Accessible (Communications)

Premium Room, 2 Double Beds, Accessible (Communications)

Standard Room, 2 Double Beds

Suite, 1 Bedroom, Balcony, City View

Standard Room, 1 King Bed, Roll-In Shower (Communications Accessible)

Standard Room, 1 Queen Bed, Accessible (Communications)

Premium Room, 1 King Bed

Standard Room, 1 King Bed

Loft, 1 King Bed

Standard Room, 2 Double Beds, Roll-In Shower (Communications Accessible)

Loft, 1 King Bed, Accessible (Communications)

Standard Room, 2 Double Beds, Accessible (Communications)

Standard Room, 1 Queen Bed

Premium Room, 1 King Bed, Balcony

Suite, 1 Bedroom

Guest reviews

Very good

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Hotel Indigo - Williamsburg - Brooklyn by IHG

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