Name: Fairfield Inn & Suites by Marriott Kalamazoo
Address: 3303 Retail Place Drive, Kalamazoo, Michigan, United States of America, Kalamazoo, Michigan, US
Price range: $123–$267 per night
Rating: 8.15

What guests think

Across reviews of Fairfield Inn & Suites by Marriott Kalamazoo, travelers praise friendly staff and clean, comfortable rooms, while noting inconsistent housekeeping, worn linens, and maintenance issues, with location convenient to I 94 and Wings Event Center.

Facilities feel basic, with a small indoor pool that some found closed or not well maintained. Breakfast feedback ranges from excellent variety to shortages, slow restocking, or a later 7 a.m. start that didn't suit early groups. Overall, expect a straightforward, midrange stay with variable consistency.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are basic; the indoor pool is small, with some reports of closures or cleanliness issues, though a few guests enjoyed it being heated.

Related guest reviews

10

Elizabeth

Jul 16, 2024

·

Stayed 1 night

This hotel was a breath of fresh air - super clean and comfy, with a cute little pool and a decent breakfast. I loved the big walk-in shower and the light-up mirror. It’s also super friendly! It was super convenient to the highway, too, but quiet.

10

Jennifer

Apr 28, 2024

·

Stayed 1 night

The pool was very small

10

Bay

Jun 1, 2025

·

Stayed 2 nights

Beautiful lobby smelled so clean the rooms were quiet and very comfy the pillows were a little flat but that’s all that can really be complained about the property and parking was super nice and convenient and right off the highway recommend for anyone needing a weekend getaway or a long trip

8

Johnny

Jul 31, 2023

·

Stayed 1 night

The breakfast nook was way too small. The pool was also too small.

2

Terry-Ann

Feb 26, 2023

·

Stayed 1 night

I brought my son so that we could have a get away and have a pool to enjoy. Only to find out that the pool was closed. Apparently, there were a few students that were staying at the hotel for a wrestling tournament and someone splashed water on an alarm which triggered the fire alarm. We were in our room at the time and had to evacuate the hotel because the alarm was triggered. As a result, the pool closed. Even though that was one of the main features that we paid for, this amenity was now off limit to us. Secondly, we were told that breakfast ends at 9:30 AM on Saturdays. Once we got downstairs at 8:50 AM we were told by the staff that they are shutting down breakfast. Again, another amenity that we paid for that we were not able to get the full benefits of. Lastly, the manager brought her dogs into the hotel and they stayed during the duration of our stay. They were not service or therapy dogs. Another employee just informed me that the manager gets to do what she wants to do and she wanted to bring her dogs in so the dogs came in with her. I understand that there was a power outage in other areas but to have to listen to the dogs barking throughout the night was a bit much.

4

Jeana

Dec 30, 2022

·

Stayed 2 nights

Yuck.. for a newly renovated hotel they missed a lot.. the first room we had the wallpaper was curling up, the pillows are nothing..BRING YOUR OWN!!!, the pool is TINY says 28 but no way could 28 people comfortably be in the pool.. we wanted to leave but the OWNER refused to refund us so we felt like hostages.. unless you are handicap there are NO TUBS all walk in showers, and our shower head was grimy.. our purpose in going was so that our 5 yr old daughter could spend time with one of her besties that lives 3 hours away as a Christmas surprise.. the pool was COLD so not much time in there

8

Grant

Apr 14, 2025

·

Stayed 1 night

The shower was amazing. The heated pool was a very nice feature. The breakfast was average and the beds were average.

10

Melanie

Sep 14, 2024

·

Stayed 1 night

Wonderful stay. The property was well taken care of, the rooms were nice, and we had a great stay. Thank you!

10

Rebecca

Jul 21, 2025

·

Stayed 3 nights

Building is lovely and well kept. My only question was why there was not any room cleaning after the second night stay. No garbage pickup or towel change out at all. Initially when I looked online at the hotel details it showed daily room service. This was disappointing. Also it would have been nice to have some recommendations of local food Venus.

6

James

Jul 20, 2025

·

Stayed 1 night

Not what I expected from pictures on the site. Probably won't be back but ok for someone who just wants a cheap stay. Wasn't dirty.. except for pool. It was only 4 ft deep and a film of some sort on top. We did not swim because of this.Just was expecting more.

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Cleanliness

Many describe rooms and common areas as clean. However, several report dirty bathrooms or showers, stained or worn linens, dust, and sporadic upkeep issues.

Related guest reviews

10

Elizabeth

Jul 16, 2024

·

Stayed 1 night

This hotel was a breath of fresh air - super clean and comfy, with a cute little pool and a decent breakfast. I loved the big walk-in shower and the light-up mirror. It’s also super friendly! It was super convenient to the highway, too, but quiet.

4

Quenton

Nov 10, 2025

·

Stayed 1 night

Dirt underneath the bed blinds did not work TV wasn’t working and had an off smelling in the room.. very very uncomfortable did not sleep very well at all

4

Kathryn

Mar 9, 2025

·

Stayed 2 nights

Poor service at the front desk and breakfast bar - almost no food stocked whatsoever for breakfast and when staff was finally located by the many guests waiting for continental breakfast she was rude. Toilet in the room was not clean. Limited amenities, no water or coffee in the room.

6

Trai

Feb 9, 2025

·

Stayed 1 night

The room was mostly clean. The shower had mold all over it and the toilet was dirty when we got there. Breakfast was okay but not as good as other hotels I’ve been to. The blanket had blood stains and there was some red stuff on the carpet.

10

Patricia

Sep 3, 2025

·

Stayed 3 nights

This hotel has been our choice when visiting family in Kalamazoo. This stay was disappointing: the towels were worn and dingey; the sheets were worn with holes on the edges; the comforter had dirty spots and was soiled and grimy on the edges; the curtains’ hardware was broken making it a challenge to close them. I’m not sure we will give them another chance.

10

Arteria

Jun 3, 2025

·

Stayed 1 night

The room was very clean and the customer service was good

10

Arif

Aug 9, 2025

·

Stayed 1 night

Clean hotel and friendly people

10

Dawn

Mar 18, 2024

·

Stayed 1 night

Very friendly staff, check in swift. Was concerned that our room was right beside the elevator (2nd floor), but it was very quiet. Beds were very comfortable, bathroom and room both sparkly clean.

6

Nancy

Jun 14, 2025

·

Stayed 1 night

The hotel itself is clean. Bed Linens and towels were really bad, old and dingy. Could actually see through the sheet… creepy. Would I stay there again? Eh… maybe

10

Patricia

Oct 28, 2025

·

Stayed 2 nights

Friendly staff with a clean, comfortable room.

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Rooms

Rooms are generally comfortable and modern, with features like walk-in showers and streaming-ready TVs; several guests also found them quiet. Others noted aging or overly soft mattresses, occasional highway noise, and periodic in-room maintenance issues.

Related guest reviews

10

Kurt

Jan 11, 2025

·

Stayed 1 night

Room was clean and comfortable. Very updated and modern

4

Cathy

Oct 13, 2024

·

Stayed 1 night

The mattress had food crumbs under the mattress pad and the sheets were stained. We were moved to another room but that mattress' springs audibly crunched every time you mjved and was very uncomfortable.

10

Gerald

Feb 23, 2025

·

Stayed 1 night

Absolutely, wonderful clean place to stay my bathroom was huge One note from one handicap to another as extra towels, they can put on the floor that bathroom is slippery like you wouldn’t believe I had to go from the shower over to the toilet and it was very frightening. There’s no handicap rails in the middle of the room so you gotta be exceptionally cautious.

8

Phil

Sep 7, 2024

·

Stayed 2 nights

Breakfast wasn’t not good and the beds were soft and old.

8

Grant

Apr 14, 2025

·

Stayed 1 night

The shower was amazing. The heated pool was a very nice feature. The breakfast was average and the beds were average.

6

Joyce

Sep 27, 2025

·

Stayed 4 nights

I received an email to pre-check-in which I did. There were still several steps at check-in. The overall feel of the hotel is that it's older and was maybe renovated a few years ago and is already on the decline. The room was OK and seemed fairly clean. Big screen TV was nice but was slow to respond to the remote - maybe remote batteries were dying? The bed was OK, nothing special. Shower was roomy but the shower head needed to be soaked in vinegar to clear the calcium buildup. Very close to I94 and I could hear the traffic - I normally sleep with a fan, so the hum was soothing. Breakfast was OK - scrambled eggs, pre-made waffles, tiny quiche (?), sausage patties, bacon, cereal, bagels, yogurt, etc. Check-out was super easy. I said I was checking out, I handed her the room keys, she asked if I wanted the receipt emailed to me, I said "yes", and she wished me a good day. If I have to travel again for work, I might stay there but if I were traveling for personal reasons, I'd look for something nicer. I think the 8.4 rating on Hotels.com is a bit generous.

2

Bryan

Sep 27, 2025

·

Stayed 1 night

Breakfast was suppose to be at 630am. Few of us were down there was told wasn’t til 7am. The hotel doors slam shut very hard and loud. There are no plugs right next to bed or usb/c chargers for phones or other electronics. Not enough lighting in the bathroom. Expedia charged me $160 for the room and when I got my receipt, they told me their rate was only 140 so you guys actually charge me more and that wasn’t including the $20 for incidentals as a deposit so 160+20 my receipt says 140

10

Janis

Mar 29, 2025

·

Stayed 1 night

The room was nice, clean and comfortable. I like the fact that they had updated tvs where you could stream and listen to pandora!

4

Tony

Mar 27, 2025

·

Stayed 1 night

WiFi was out for the whole property, my sink wouldn’t drain and my light didn’t work next to the bed.

8

Thomas

Mar 13, 2024

·

Stayed 2 nights

Next to freeway and construction. Window seemed open, but wasn’t.

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Service

Staff are frequently described as friendly, accommodating, and helpful, including with accessible room needs and check-in/out. However, service can be inconsistent, with slow or understaffed breakfast, missed housekeeping or follow-through, billing or policy frustrations, and occasional rudeness.

Related guest reviews

6

Andrew

Jan 24, 2023

·

Stayed 1 night

The hotel needs to make it easier to extend a visit - do they not want the extra business? A guest should not have to go down to the front desk just to get another key made. Hotel staff should have key delivered, along with a refresh on linens, if needed. Also - they are RIGID about check out time here - more so than anywhere else I’ve stayed. And I know they weren’t sold out so what was the big deal?

10

Linda

Dec 9, 2024

·

Stayed 1 night

Wonderful stay. We were greeted with smiles and pleasant conversation. Monica was amazingly friendly and accommodating.

8

Janice

May 23, 2023

·

Stayed 3 nights

The check in was slow and our key didn’t work 2 times. They need more check in help to speed up the process. The breakfast was just ok. Very slow putting things out and providing coffee. The hallway carpets looked new. The room was aged but nice.

4

Kathryn

Mar 9, 2025

·

Stayed 2 nights

Poor service at the front desk and breakfast bar - almost no food stocked whatsoever for breakfast and when staff was finally located by the many guests waiting for continental breakfast she was rude. Toilet in the room was not clean. Limited amenities, no water or coffee in the room.

10

Patrick

Nov 1, 2025

·

Stayed 1 night

Great staff, breakfast was ok.

10

Angela

Sep 10, 2025

·

Stayed 2 nights

Having a wheelchair the room is spacious and staff is so accommodating.

10

Patricia

Oct 28, 2025

·

Stayed 2 nights

Friendly staff with a clean, comfortable room.

10

Eileen

Oct 24, 2025

·

Stayed 4 nights

Very helpful in changing our room to disabled thank you!!

6

Andrea

Aug 2, 2025

·

Stayed 2 nights

My stay was last week from July 26-28. The night shift front desk were wonderful. The maintenance was friendly. The daytime staff needs improvement. My toddler wet the bed and I asked to get the bed sheets changed out only to return to our room at 11:30pm without a soul passing into our room to freshen it up and remake the bed with clean sheets. They had 12 hours to do that task so I wasn't thrilled. We were given a stack of fresh sheets and towels by the very nice front desk staff member, but then I had to make the bed up myself.

2

KRISTY

Jul 3, 2023

·

Stayed 2 nights

If your interested in a step up from Motel 6..at a Marriott pricetag then this would be the place for you. (No judgment) Terrible customer service skills were displayed by General Management. This is what the world has come to? What happened to the hospitality field? I'll stay home and spend locally! No wonder the local area is a circus. Sad state of, affairs going on in Kalamazoo! 😞

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Location

Location is convenient to I-94, Wings Event Center, arenas, and nearby companies. Several note limited dining or shopping within walking distance and a warehouse-district feel, though many found the setting quiet.

Related guest reviews

10

Elizabeth

Jul 16, 2024

·

Stayed 1 night

This hotel was a breath of fresh air - super clean and comfy, with a cute little pool and a decent breakfast. I loved the big walk-in shower and the light-up mirror. It’s also super friendly! It was super convenient to the highway, too, but quiet.

10

Darci

Apr 23, 2024

·

Stayed 1 night

Quiet and close to were we needed to be. Easy check in and check out. Very clean.

8

Chris

May 12, 2025

·

Stayed 1 night

The closeness to the companies I was visiting.

8

Jan

Oct 6, 2023

·

Stayed 2 nights

Not many eating choices nearby

8

Rita

Nov 9, 2023

·

Stayed 1 night

This property is clean and well maintained. I wish there were more dining choices nearby.

10

Dawn

Mar 16, 2025

·

Stayed 1 night

Conveniently close to Wings Event Center where I was a vendor.

10

Joan

Feb 19, 2025

·

Stayed 2 nights

Located near arenas for hockey tournaments

8

JANET

Mar 24, 2024

·

Stayed 1 night

It was very convenient to the facility hosting the event I attended

10

Amanda

Jul 8, 2024

·

Stayed 1 night

Hotel is back off the road, very clean and quiet.

8

Andrew

Oct 13, 2024

·

Stayed 4 nights

Front desk staff was very friendly and helpful. Beds were comfy, not too hard. We got extra towels with no problems. I stayed at a nearby hotel a few months before and would come back to this one. Some people might find the location, in a modern warehouse/showroom district, a little offputting, but there are numerous restaurants within a mile

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Dining

Breakfast feedback is inconsistent: some guests enjoyed good variety or excellent meals, while others found items understocked, restocked slowly, or starting at 7 a.m., which was late for early departures. Cleanliness and space at the breakfast area were occasionally criticized.

Related guest reviews

6

Nancy

Oct 11, 2023

·

Stayed 5 nights

Breakfast was lacking. The surfaces are not kept clean during breakfast. The floor in front of the juice machine was sticky from a spill for 3 days. We left a day early so don't know how long before it will be cleaned. The bed was so uncomfortable we could not get a full nights sleep. I brought the THICK layer of dust on the ledge behind the bench seating in the dining room to the managers attention, she thanked me saying she was glad I had let her know about it. It was still filthy when we left 3 days later. When we left one morning, the entire floor in front of the doors had been mopped with no floor wet floor sign. There is no training or accountability by management. Staff had meeting in front of the building one morning and they also stand right outside the door on their breaks and smoke. Over all a very disappointing stay.

4

Kathryn

Mar 9, 2025

·

Stayed 2 nights

Poor service at the front desk and breakfast bar - almost no food stocked whatsoever for breakfast and when staff was finally located by the many guests waiting for continental breakfast she was rude. Toilet in the room was not clean. Limited amenities, no water or coffee in the room.

8

Johnny

Jul 31, 2023

·

Stayed 1 night

The breakfast nook was way too small. The pool was also too small.

10

Kristy

Mar 10, 2025

·

Stayed 1 night

All was a very nice experience the only draw back was the continental breakfast was a disappointment BUT will come back

10

Kris J

Sep 22, 2025

·

Stayed 2 nights

Quiet place. Great breakfast!

10

Robert

Dec 1, 2024

·

Stayed 1 night

Breakfast doesn’t start until 7. All The Toy show people sttaying there were gone by then. Starting breakfast at 6 like A lot of hotels would be great

8

Debra

Oct 22, 2025

·

Stayed 3 nights

Went to breakfast and there was basically no hot food left. We ate some bagels and were there for about 20 mins. We were getting ready to leave and they finally came out with hot food. By that time we didn't want any. Plus they ran out of coffee and took forever to refil.

6

Joyce

Sep 27, 2025

·

Stayed 4 nights

I received an email to pre-check-in which I did. There were still several steps at check-in. The overall feel of the hotel is that it's older and was maybe renovated a few years ago and is already on the decline. The room was OK and seemed fairly clean. Big screen TV was nice but was slow to respond to the remote - maybe remote batteries were dying? The bed was OK, nothing special. Shower was roomy but the shower head needed to be soaked in vinegar to clear the calcium buildup. Very close to I94 and I could hear the traffic - I normally sleep with a fan, so the hum was soothing. Breakfast was OK - scrambled eggs, pre-made waffles, tiny quiche (?), sausage patties, bacon, cereal, bagels, yogurt, etc. Check-out was super easy. I said I was checking out, I handed her the room keys, she asked if I wanted the receipt emailed to me, I said "yes", and she wished me a good day. If I have to travel again for work, I might stay there but if I were traveling for personal reasons, I'd look for something nicer. I think the 8.4 rating on Hotels.com is a bit generous.

2

Bryan

Sep 27, 2025

·

Stayed 1 night

Breakfast was suppose to be at 630am. Few of us were down there was told wasn’t til 7am. The hotel doors slam shut very hard and loud. There are no plugs right next to bed or usb/c chargers for phones or other electronics. Not enough lighting in the bathroom. Expedia charged me $160 for the room and when I got my receipt, they told me their rate was only 140 so you guys actually charge me more and that wasn’t including the $20 for incidentals as a deposit so 160+20 my receipt says 140

10

Sarah

Aug 1, 2025

·

Stayed 1 night

Breakfast was outstanding and the bed was wonderful

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AI-generated summary based on recent guest reviews

Month	Average price
January	$103
February	$143
March	$127
April	$128
May	$135
June	$148
July	$147
August	$142
September	$135
October	$122
November	$106
December	$96

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $242	17 $245	18 $262	19 $206
20 $123	21 $184	22 $169	23 $185	24 $195	25 $267	26 $221
27 $123	28 $123	29 $169	30 $169

Su	Mo	Tu	We	Th	Fr	Sa
				1 $123	2 $133	3 $128
4 $123	5 $123	6 $123	7 $133	8 $205	9 $231	10 $257
11 $123	12 $123	13 $123	14 $133	15 $133	16 $149	17 $205
18 $123	19 $123	20 $149	21 $123	22 $123	23 $143	24 $133
25 $123	26 $123	27 $133	28 $128	29 $128	30 $138	31 $159

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Monthly average prices

About this property

Location

Room options

Room, 1 King Bed

Studio, 1 King Bed with Sofa Bed, Hearing Accessible

Room, 2 Queen Beds

Room, 2 Queen Beds, Hearing Accessible

Room, 2 Queen Beds (Hearing Accessible)

Room, 1 King Bed (Mobility Hearing Access, Roll-In Shower)

Room, 2 Queen Beds, Accessible Bathtub

Room, 1 King Bed, Hearing Accessible

Room, 1 King Bed, Hearing Accessible (Roll-In Shower)

Studio, Multiple Beds, Hearing Accessible (Accessible Bathtub)

Studio, 1 King Bed with Sofa Bed

Studio Suite, 1 King Bed with Sofa Bed (Hearing Accessible)

Studio Suite, Multiple Beds

Studio Suite, 1 King Bed with Sofa Bed (Mobility Accessible, Roll-In Shower)

Room, 2 Queen Beds (Mobility Accessible, Tub)

Studio Suite, 1 King Bed with Sofa Bed

Studio, 1 King Bed with Sofa Bed, Roll-In Shower

Room, 1 King Bed (Mobility Accessible, Tub)

Room, 1 King Bed (Hearing Accessible)

Studio, Multiple Beds

Room, 1 King Bed, Accessible Bathtub

Guest reviews

Very good

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Fairfield Inn & Suites by Marriott Kalamazoo

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Prices for upcoming dates