ByootBay Resort & Club

I used this hotel for a business trip. I was there for two days in total. The first shock was when I drove up to the hotel. It was a roughly 500m long, unkempt gravel road. When I arrived at the hotel, I was greeted by a really run-down hotel complex. The rooms were unacceptable. Wallpaper was torn off. The bathroom was very unkempt. The shower didn't work. There was also no toilet paper. I had to get a roll from reception. The gentlemen at reception asked me to bring me another roll. I refused and asked them not to disturb me again that evening. 15 minutes later there was a knock on the door and an employee wanted to come in. I asked him not to disturb me. A few minutes later he opened the door with a master key and came into the room. I angrily sent the gentleman out. He said something about "I don't speak English". I also didn't want to use the pool area because some of the hotel staff sat around the pool all day and made me feel uncomfortable. I also asked the restaurant manager to give me a small lunch box for the day I left because I couldn't have breakfast in the hotel. I also expressly pointed out that I can't tolerate dairy products. The next morning I wanted to leave the hotel and a member of staff was on his way to me with several full breakfast plates. There was a lot of cheese on them. Unfortunately I couldn't have breakfast that day. The hotel was a complete disappointment. The pictures on the internet promise far too much.