Name: Hilton Garden Inn Lansing West
Address: 633 N Canal Rd, Waverly, Lansing, Michigan, United States of America, Lansing, Michigan, US
Price range: $113–$297 per night
Rating: 8.8

What guests think

At Hilton Garden Inn Lansing West, travellers frequently praise clean, modern rooms and friendly staff, along with a convenient location near the highway, restaurants, and Horrocks across the street, creating an easy base for short stays or repeat visits.

Feedback on amenities is mixed: the pool is small or cold for some and the hot tub or pool area is occasionally closed, though others enjoy a functioning hot tub and a clean, well-equipped gym. Dining earns both compliments for a tasty breakfast and criticism for closures, slow or short-staffed service, and the lack of included breakfast. A few guests reported check-in or room-assignment problems and occasional rudeness, while room comfort varies with some finding beds hard, AC noisy, or barn-style bathroom doors impractical. Overall, expect a clean, convenient stay with generally solid basics and occasional hiccups.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Several reviews describe a small or cold pool and note occasional hot tub or pool closures; others enjoyed a working hot tub. The gym is described as clean, and the bar/restaurant hours were sometimes limited.

Related guest reviews

6

Joseph

Mar 11, 2023

·

Stayed 1 night

The room was clean and was beautiful! The beds were hard as a rock and were not comfortable. No roll away beds were available when we requested. The pool is very small and got very crowded with just a small number of ppl.

10

Christy

Jul 19, 2025

·

Stayed 1 night

Loved the hot tub and long hours of availability. Appreciate that. Would definitely come back.

2

Amanda

Mar 27, 2025

·

Stayed 1 night

We were not able to stay at the Hot Tub and Poole was not open

6

Jennifer

Jan 18, 2024

·

Stayed 1 night

Property and room were in good clean condition. My complaint was regarding the pool. I booked this hotel specifically for the pool and hot tub. We had to visit family new years day and that night was my step-son’s last day of Christmas break so we planned to play in the pool all night and the next morning. HOWEVER, we got up the next morning and was informed the pool was closed for cleaning all morning. So we were not able to spend the morning doing what we paid and planned to do. I was so annoyed we checked out immediately. I understand the need to clean the pool and its area but this is something that should have been done after normal checkout hours when it’s less likely to affect paying guests. Not having got what I paid for in this stay, I will never stay at this location again.

6

Emily

May 29, 2023

·

Stayed 1 night

The hotel was very clean. Registers were having problems when we arrived, as well as the bar and cafeteria were closed for dinner for whatever reason.

10

Misty

Aug 24, 2025

·

Stayed 1 night

Great hot tube and pool

10

Peter

Mar 2, 2025

·

Stayed 1 night

Great Bar

8

Gene

Mar 15, 2023

·

Stayed 2 nights

Pool was ice cold

10

Amy

Aug 27, 2025

·

Stayed 1 night

I only slept in the room and used the pool and hot tub. The pool was cold the hot tub hot, jets worked good, and the room clean.

8

Sara

Apr 2, 2025

·

Stayed 2 nights

The hotel and rooms were very clean. The gym was nice and also very clean with good equipment. The hot tub was broken during my stay and I wouldn’t say it was the quietest hotel I’ve ever stayed in.

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Cleanliness

Most guests highlight very clean rooms and a well-kept property. A minority reported lapses like dirty showers/drains, leftover items in fridges, hallway odors, or missed trash.

Related guest reviews

10

James

May 11, 2025

·

Stayed 2 nights

The property was a typical Hilton property both clean and well kept. Would recommend to anyone

10

Robbin A

Jan 29, 2023

·

Stayed 1 night

Very nice location! Easy to get to and close to a lot of things in lansing. Hotel is extremely clean! Staff is very friendly, highly recommend! We'll be back for sure kids loved the pool.

8

calvin

Jul 28, 2025

·

Stayed 4 nights

Overall, we were comfortable with this place. Since Covid we have to remember to ask about room service before we book because different places have different rules. Not all our trash was taken out of the room and the stains around the base of the toilet were disappointing. The staff were some of the bests, we have had in Lansing. We were in town due a dear friend passing away. I could see us staying here again when we are in Lansing.

4

Kim

May 4, 2024

·

Stayed 1 night

The shower didn’t drain and when the silver cover was moved by my son it showed a ton of nasty hair and grime. Also, the shampoo containers were nearly empty. I complained and they got us a new room to shower in and complementary breakfast however for $180 a night I expected top cleanliness and was disappointed.

10

Amy

Apr 4, 2024

·

Stayed 1 night

Check-in was pleasant and easy. Clean room.

6

Julia

Mar 1, 2024

·

Stayed 1 night

Location close to highway and amenities. Room still had food in the fridge upon arrival and wasn’t as clean as it should be.

10

Sandra

Jul 17, 2023

·

Stayed 1 night

Beautiful and clean room! Very friendly employees!

10

Christa

Dec 21, 2025

·

Stayed 2 nights

Clean room, friendly staff, great price and easy location to get to. Would definitely stay here again!

10

Roy

May 10, 2023

·

Stayed 1 night

Very clean and great staff

4

Jennifer

Sep 2, 2025

·

Stayed 1 night

Hotel room was filthy. Staff were very friendly.

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Rooms

Rooms are modern and generally comfortable, with spacious layouts, large showers, and blackout shades; soundproofing was praised. Some guests found beds hard, AC noisy, sliding bathroom doors awkward, or Wi Fi unreliable.

Related guest reviews

8

Darin

Nov 19, 2023

·

Stayed 1 night

Although for the most part the room and hotel were great, which is good because it is a pretty new property, however the bathroom door would close all the way and was very hard to open once closed. The other issue was after taking some of my bags down to my car I came back to find house keeping assumed I checked out, so I figured I'd go get something to eat and let them finish, unfortunately they took pretty much the rest of the time I had left so I was somewhat disappointed that I was essentially checked out at 10am.

8

Susan

May 29, 2024

·

Stayed 2 nights

My only complaint is the bathroom door was like a sliding barn door. It never wanted to stay closed and provided little privacy.

6

Joseph

Mar 11, 2023

·

Stayed 1 night

The room was clean and was beautiful! The beds were hard as a rock and were not comfortable. No roll away beds were available when we requested. The pool is very small and got very crowded with just a small number of ppl.

10

Philip

Jul 11, 2024

·

Stayed 1 night

Very good standard, modern and clean. Very friendly staff. Good breakfast. Negative: too loud AC, cant be turned off on the front side.

6

Elijah

Jun 1, 2025

·

Stayed 2 nights

Well this was my 1st hotel say alone, and i have to admit i was rather nervous.. but with the helpful staff, the inviting atmosphere, and the convient location, I was well cared for. 😊 The only thing id say is the WiFi wasnt working in my room, and I had a bit of trouble with the coffee maker. Still, i was more then satisfied with my care 😊

4

Melonie

Nov 3, 2024

·

Stayed 2 nights

The hotel looked nice enough, but the furniture was extremely uncomfortable. The bed and chair were hard as a rock. The pillows lacked substance so even trying to sit on the pillows did not help the chair nor bed obtain any level of comfort. It seems like hotel was made for instagram, but not actual people. We were supposed to stay 2 nights and had to pay for two nights, but everything was so uncomfortable we left early. My husband can literally sleep anywhere, but couldn't at this hotel due to the horrible bed.

10

ADRIAN

May 18, 2025

·

Stayed 1 night

The King size bedroom was very spacious and clean.

10

Linda

Oct 25, 2024

·

Stayed 3 nights

The rooms seem new and the shower is very nice. Nice blackout curtains/shades.

10

Christopher

Feb 15, 2025

·

Stayed 1 night

The bed was super soft and comfortable.

10

Julia

Jan 23, 2023

·

Stayed 1 night

This was a very nice hotel. Did not hear people running down the hallway or hear people walking around on the floor above me. They did a great job on sound proofing the rooms. Great location. The only negative is I wish the pool was bigger. Will definitely go back.

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Service

Service is frequently praised as friendly, helpful, and professional. However, some guests reported check in or room type mix ups, unhelpful or rude interactions, and occasional slow processes.

Related guest reviews

10

Ryan

Mar 27, 2023

·

We stayed here for a convention over the weekend in Lansing. We really enjoyed this hotel. It was very clean, updated and had more amenities than most. We had one of the ladies at the front desk bring us up an extra pillow and she was so kind that she even brought us up extra snacks and waters for free. We have never had this happen before at any other hotel. We had breakfast at the restaurant hotel & it was very tasty. Best breakfast potatoes we have ever had! The hotel is conveniently located close to the highway and shopping/restaurants and the price was fair compared to some of the other comparable hotels. Loved our stay!

2

Brett

May 25, 2025

·

Stayed 3 nights

We will never stay here again. They gave away our room. They were going to make us pay for an upgrade to the room we had originally booked. So instead they went ahead and Checked us into the wrong room. I went to visit with the front desk and they acted like they didn’t know what was going on. They claimed someone else said they knew me and I was paying for their room. Frustrating visit all the way around. Said they were going to give us breakfast vouchers and never did.

10

Mary

Jul 31, 2024

·

Stayed 4 nights

The staff and management at this hotel are a notch above. We had driven 1100 miles through wind, rain and a horrible situation. When we arrived, we were welcomed warmly and the staffed everything in their power to make our stay most comfortable that they possibly could, I would give them 10 stars if it was available.

10

Mary

Feb 11, 2024

·

Stayed 1 night

The agent at check in was very friendly, and fast.

10

Jeffery

Jul 18, 2024

·

Stayed 2 nights

The staff was very attentive and there was always someone available to answer my questions.

2

Ciera

Apr 16, 2023

·

Stayed 1 night

The front desk receptionist and supervisor were EXTREMELY rude and unprofessional

2

Joel

Mar 4, 2023

·

Stayed 1 night

Lady at out countet was criticizing and telling us that our service dog is not a service dog even when we have documentation on hand.

10

Kathleen

Jul 9, 2024

·

Stayed 1 night

Clarice at the front desk was so friendly and so nice. She made a very stressful situation much easier.

4

Hirofumi

Aug 23, 2024

·

Stayed 2 nights

Some foreign guests have difficulty speaking the language. When I asked the staff to call a taxi for me, she said, "Call it yourself." This is terrible. I think any hotel will call a taxi.

10

Paula

Feb 23, 2025

·

Stayed 1 night

Great customer service!

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Location

Conveniently off the highway with easy access to restaurants, shopping, and Horrocks across the street. Many guests found it ideal for quick stops and getting around the area.

Related guest reviews

10

Peter

Aug 20, 2023

·

Stayed 3 nights

New clean quiet dinner options near by, close to highway. Will stay again

8

Gregory

Aug 14, 2025

·

Stayed 6 nights

good Location

8

Taylor

Nov 3, 2024

·

Stayed 1 night

it was a perfect place for a small getaway, plenty of restaurants and stores around the hotel!

10

Melinda

Sep 28, 2025

·

Stayed 1 night

Close to Horrocks and restaurants. Check-in was easy and efficient

8

LaRon

Mar 10, 2025

·

Stayed 1 night

Great location and great access to the freeway. There are plenty of restaurants nearby.

8

Cam

Jan 30, 2025

·

Stayed 1 night

Easy on and off the highway. It was just a short stay so it was quite convenient.

10

Gretchen

Sep 25, 2023

·

Stayed 3 nights

Really enjoyed the stay - and Horrocks across the street is a great place for people to visit!

10

Eve Marie

Sep 7, 2025

·

Stayed 4 nights

Great location near the highway with a wide variety of restaurants and shopping nearby. The added bonus is Horrocks across the street; it's a Lansing area treasure and an amazing experience.

10

Esther

Mar 30, 2025

·

Stayed 1 night

The hotel was very convenient near highway, shopping & dining.

10

Marilyn

Jul 31, 2023

·

Stayed 1 night

It is very close to the highway

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Dining

Breakfast and on site dining receive compliments, but multiple reviews cite closures, understaffing or slow service, and that breakfast is not included. Some guests were disappointed with quality or limited options on certain days.

Related guest reviews

10

Ryan

Mar 27, 2023

·

We stayed here for a convention over the weekend in Lansing. We really enjoyed this hotel. It was very clean, updated and had more amenities than most. We had one of the ladies at the front desk bring us up an extra pillow and she was so kind that she even brought us up extra snacks and waters for free. We have never had this happen before at any other hotel. We had breakfast at the restaurant hotel & it was very tasty. Best breakfast potatoes we have ever had! The hotel is conveniently located close to the highway and shopping/restaurants and the price was fair compared to some of the other comparable hotels. Loved our stay!

8

Madison

Jul 6, 2023

·

Stayed 1 night

Front desk associate extremely nice. Room clean. Restaurant/bar closed which was disappointing.

10

Chris

Feb 28, 2024

·

Stayed 2 nights

Clean, staff very polite eat in the restaurant BLUME WAS EXCELLENT.

6

Emily

May 29, 2023

·

Stayed 1 night

The hotel was very clean. Registers were having problems when we arrived, as well as the bar and cafeteria were closed for dinner for whatever reason.

10

Randy

Aug 26, 2024

·

Stayed 2 nights

The Hilton Garden is a little more expensive than most but knowing that the experience is always going to be good is worth the money. Staff are all fantastic, room was super clean, and our breakfast at the hotel restaurant was outstanding. Could not ask for more.

10

Cameron

Feb 20, 2023

·

Stayed 2 nights

The hotel is VERY nice! Rooms are modern & clean. LARGE shower (no tub), separate HVAC, kuric coffee maker, nice towels and bedding. The one complaint we have, is the restaurant (no courtesy breakfast, but reasonably priced menu), is understaffed. They need to find more quality waitstaff to keep up with the morning breakfast crowd.

10

JW

May 5, 2025

·

Stayed 3 nights

From the onset Hilton Garden inn was a great choice for me & my wife. The staff at the desk is very professional Ashleigh was a big help. The rooms are were clean, microwave works. Had clean towels when needed. Breakfast was outstanding, the kitchen is open in the event of the Hilton Garden inn works

8

Stephanie

Feb 26, 2024

·

Stayed 1 night

Close to shopping. Restaurant in the hotel was good

6

Anders

Dec 6, 2024

·

Stayed 3 nights

Poor breakfast, who eats serials without milk… Oatmeal either undercooked or overcooked from day to day, slow refills of yogurt, bread etc.

10

Christine

Aug 27, 2024

·

Stayed 1 night

Very helpful and friendly staff; rooms clean and lovely. I wish they had an option for a quick "grab-n-go" free breakfast for guests; we didn't have time for a sit-down breakfast that was not included.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$119
February	$118
March	$129
April	$133
May	$147
June	$128
July	$141
August	$140
September	$156
October	$154
November	$128
December	$120

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $181	15 $203	16 $181	17 $151	18 $150	19 $165
20 $133	21 $159	22 $160	23 $203	24 $203	25 $235	26 $238
27 $134	28 $134	29 $134	30 $134

Su	Mo	Tu	We	Th	Fr	Sa
				1 $135	2 $126	3 $127
4 $143	5 $143	6 $143	7 $143	8 $143	9 $253	10 $297
11 $118	12 $118	13 $118	14 $118	15 $119	16	17
18 $137	19 $115	20 $165	21 $113	22 $119	23 $126	24 $126
25 $119	26 $117	27 $118	28 $118	29 $118	30 $126	31 $135

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Room, 2 Queen Beds, Accessible (Hearing)

Room, 1 King Bed

Room, 1 King Bed, Accessible (Roll-In Shower)

Room, 2 Queen Beds

Room, 1 King Bed, Accessible (Hearing)

Room, 1 King Bed, Accessible, Bathtub (Hearing)

Room, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

Guest reviews

Fabulous

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Hilton Garden Inn Lansing West

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