Hotel Alexandra

Wonderful stay at this beautiful hotel. Perfect location near Fortress Hill MTR (but away from the noisy traffic) and plenty of eateries and grocery shops nearby and also near bus and tram stops. The room is clean, spacious (for HK hotel standards) and the lobby is stunning. There's a gym and pool as well. Staff were all great including housekeeping.

去健身室同泳池條路又長又窄,好侷促。健身室冇職員在場,發生事故冇人知,會有風險。

Overall, my family had a pleasant time at Hotel Alexandra. Pros: spacious room, good water pressure, housekeeping, courteous staff, near MTR station, many restaurants and stores nearby, direct bus to the airport every 20 minutes, near tram station to see all of Hong Kong island, nice swimming pool, decent fitness center, beautiful Versailles-like interior design. Cons: room bathroom doors couldn’t lock correctly, no self-service laundry machines, microwave plug couldn’t reach the outlet so we had to transport it to use it.

There was nothing majorly wrong with this hotel (apart from a few bits of paint or wallpaper peeling), but it was just a bit weird. The building layout is strange and requires a lot more walking than you would imagine. The pool is not relaxing at all, with nowhere really to chill beside it, and water constantly cascading noisily down the side. And the decor of the communal areas is bizarre... but also kind of brilliant. We really enjoyed our harbour view suite, and enjoyed laughing at the eccentricities. I would stay here again, but there are better hotels in HK.

I gave it 3 stars because staff try to make swimming pool not be available to guests such as bad weathers though no thunderstorms and time limits

Simply a palace of life memories... This hotel and staff are wonderful. It is a place that feels regal, food is amazing, I had the pool to myself in the morning, the gym is fantastic and the decor is something else.

Close to MTR but no lift at that station which navies it very hard with luggage and a pram. Pool on the roof was great.

Very happy with the hotel. The hotel is two blocks away from the MTR and has a shelter bridge that connect to the MTR. The A11 airport bus drop you off a block away so very convenience as well. Has a beautiful outdoor pool. The room is spacious and updated. Two little thing is that the main lobby is little tricky to locate and the hotel elevators are slow and only seem to work one at a time despite that there are 4 available.

Nice hotel. Food great. Only minus was lack of seating around pool. There is no where to sit next to the pool. Its basically just for a swim. I recommend making space for a deck and a few loungers. Other than this great overall.

Everything is good , pool not open now

Room was clean and staff very helpful and nice

Small room and hair everywhere.

excellent front desk staff, super helpful anf polite. on arrival the property reeks of stale cigarette smoke stench which intensified inside the elevator and in the corridor of the residential floors. got worse when I walked inside the room (non-smoking) — smelled like the inside of an ashtray. the housekeeping staff helped to place two air-filters inside the room and sprayed air freshener, but nothing could help with the stench because the smoke was all engrained into the furniture, the curtain, the bed sheets and towels etc. it was horrible. some of the lufht switches didn’t work.

The room is okay but there was always some sewage smell in the bathroom and I am wondering why? Some bugs flying in the bathroom too. Some of the staff in the buffet area are not very kind which surprised me.

Enough room in thw room. A sofa bed for day time sitting. More storage room under the sofa bed. Seems dufficukt to maintain the temp in order to have a good night sleep. Either too cold or too warm. I like most part of the hotel but one major dislije is the damp floor. The wood floor from the area beyond the bathroom towards the window get damp for some reason. I suspect its related to where the AC blows out the air. Its not safe and not comfortable and its the main complaint i have. I wont return until its fixed. I like everything else duribg my stay.

This is our third time staying in the hotel. It’s very a convenience location. However, the shower area has lots of mold, which makes it disgusting! Seems like it’s worse than ever before!

Great location, footbridge connects to MTR station. Lots of restaurants nearby. Thank you reception for upgrading us to a partial seaview room. Cons: 1. Dirty hard floor 2. Soundproofing not great 3. Squeaky bed

The bathroom has a bad smell. Cant get rid of it.

Room was not clean and old,very bad smells

Totally disappointing for all especially the hygienic .

Lovely room with a sea view, such lovely and friendly staff and, for the location, excellent price, including over the holidays (christmas).

Clean room and courteous staff. Especially satisfied with the check in process. Hotel is very conveniently located with lots of eateries around. No smell of smoke and very quiet which is of utmost importance. The room is quite small in size though… will need to book a bigger room next time. With the price in consideration, it is well worth it.

Spacious rooms, staff was very helpful.

The room was bright with sea view. Amenities were working.

The first room was noisy and some functions not working but they changed the room immediately.

Room air cond temperature control is not working accurately. Temperature up and down not stable as set.

There is not enough storage for clothing. No drawers at all

Great location, footbridge connects to MTR station. Lots of restaurants nearby. Thank you reception for upgrading us to a partial seaview room. Cons: 1. Dirty hard floor 2. Soundproofing not great 3. Squeaky bed

Very easy to get to from train station. Clean, spacious and Thomas, the night front desk clerk was very helpful and courteous. AC was wonderful. Bed was soft and had a small view of the harbor. It was a great stay

The rooms are smaller than the usual double room. Bathroom door to one of the connecting rooms was difficult to open or shut. City view is best described as building view which looks directly into the building next door.

The staff and amenities were great. The hotel was also in a good location too (5 minute walk to North Point). There was a small discrepancy and it was handled with care, empathy and understanding. We were able to find a solution that worked for us. Koodos to the staff.

I arrived at the hotel earlier than the check-in time, but they let me check in

入住期間，雖然發生了一些意外，但職員立刻幫我換房，服務很好

I would definitely stay here again. It's so convenient to the MTR, restaurants, etc. Excellent staff!

Lovely service, I forgot my passport in the room locker and they very kindly messaged me and made sure I had it returned before checking into my flight. Best hospitality I’ve ever had

It was a pleasant stay; staff are helpful and attentive.

I don't like the hotel charge me additional tax upon checking in, why not include it in the total Expedia payment? The hotel has no formal entrance, you need to ask around.

Everything is fine except the hotel charges a luggage storage fee of HK$20 per night per piece no matter how long you stay with them. This is ridiculous as we travel all over the world and this is the only one that has a fee. It is ok you have some restrictions but we stay a total of 14 days and stored 5 days one piece of luggage and we’re charged HK$100!!

Staff is very helpful and polite.

First of all, it was really frustrating when the hotel staff advised us that they couldn't find any reservation record of our stay, despite our showing of the payment to Expedia and Itinerary number. The hotel staff advised us to contact Expedia Canada to sort that out ourselves and as such we have to call long-distance from Hong Kong. While it was finally sorted out, it was extremely stressful and costs us money to pay for long-distance roaming. Other than that, overall the hotel is OK.

Good stay,location is good,convenience store and lots of nice restaurants nearby,bus stop,tram,MTR,ferry terminal walking distance,easy to go anywhere,will stay again next visit

Room is spacious, staffs are friendly and helpful and location is convenient and everywhere is walking distance especially MTR station.

Very nice location, easy to get to the MTR station.

Hotel has good interior. Clean rooms and good service. They allowed us for early check in which was a bonus. The views was average so if you’re planning to get a sea view room, think again. It is away from good and trendy areas, taxis are expensive to travel around. If shopping and eating is your goal then this is not the right hotel for you.

Location is super convenient. It is just a two minute walk when you get off the A11 airport bus.

交通方便，經天橋去地鐵站、巴士站、電車站，只需5-6分鐘。 環境清靜，鄰近超市，十分方便！

Very happy with the hotel. The hotel is two blocks away from the MTR and has a shelter bridge that connect to the MTR. The A11 airport bus drop you off a block away so very convenience as well. Has a beautiful outdoor pool. The room is spacious and updated. Two little thing is that the main lobby is little tricky to locate and the hotel elevators are slow and only seem to work one at a time despite that there are 4 available.

Convenient location, just a bridge away from MTR

Great location, footbridge connects to MTR station. Lots of restaurants nearby. Thank you reception for upgrading us to a partial seaview room. Cons: 1. Dirty hard floor 2. Soundproofing not great 3. Squeaky bed

Staff is excellent. The room is clean. Walk in shower is nice. The bed is a bit squeaky. The location is very nice with nearby MTR and bus stops. Unfortunately the combination of staircase and escalators makes it difficult to move in and out with luggage’s.

Very good looking hotel with a big amount of breakfast-food. Unfortunately there was no Water supplied in our room / minibar

The location of this hotel was great..very close to transport, shops and dining options. The hotel itself was beautiful and the rooms were quiet, clean and comfortable. Housekeeping staff were very friendly, polite and did a fantastic job cleaning our rooms. The majority of reception staff were lovely, however we were unimpressed with our check in experience. The staff member who checked us in was unhelpful and dis-interested. I tried speaking in English first and then Cantonese but felt they were very dismissive and wasn’t interested in helping our family of 6. We had arrived on a very early flight and we had respectfully asked if there was any possibility of an early check-in. Understandably, they were fully booked but the whole interaction made us feel very unwelcome. We also ate at Cafe A in the lobby. We had the dinner semi-buffet the first time and it was quite good. I then ended up make a lunch booking for my extended family of 12. The lunch time semi buffet was very disappointing, hardly anything on offer at the buffet, not the standard we expected from this hotel and definitely not worth the price we had to pay for it. Quite a few of us had to send the food back as it was not edible. Very different from the dinner we enjoyed the first time we ate at the restaurant.

The staff members who helped us with luggage were super polite and decent. Cleaning ladies were attentive and prompt. We had birthday lunch celebration for our little girl at their Cafe A buffet. The food was great and great customer service. The only complain I had during my 12-day visit was that I had rashes on my skin which I’m uncertain of the cause. The bedsheet and blankets were super clean and I never saw a bug during our stay. Overall I would say 5-star. Thank you

房間略細， 床架搖， 有雜聲， 裝修質量欠佳， 隔音需改善. 食物質素物超所值. 加分

Nice place to spend a few days on the Hong Kong island side. The premises is well positioned and confortable to be reached using the HK metro services ( Fortress Hill stop ). Breakfast is good and offers various buffet option. Staff is very helpful and kind.

We arrived in the evening for a long layover in Hong Kong and wanted to go straight to bed. Check in took a few moments and we were off to the room. Breakfast was included and was adequate. Coffee with breakfast buffet was terrible. So Bad. Starbucks near by resolved that.

Breakfast was just ok. Staff not really friendly. Everything felt a bit old.

The lobby was gorgeous and the breakfast buffet was fantastic. We had adjoining rooms which were small but comfortable.

Dining options were expensive and the quality and variety was lacking. We had the Christmas Eve special buffet dinner and the buffet was lacking.

It was very good experience overall. Room was good, views to sea was excellent and breakfast was very good.