Name: Holiday Inn Express & Suites N Waco Area - West by IHG
Address: 114 Melodie Drive, West, Texas, United States of America, West, Texas, US
Price range: US$72–US$416 per night
Rating: 7.37

What guests think

At Holiday Inn Express & Suites N Waco Area - West by IHG, reviews describe a mixed stay marked by recurring maintenance and cleanliness issues, notably hot common areas, AC leaks, and pests, alongside friendly staff and comfortable, spacious rooms.

Breakfast feedback is split, with several guests praising variety and hot options while others report late setup, broken machines, or spoiled items. Location is generally convenient and quiet near the highway and local eateries. Overall, it's a no-frills stop best suited to quick overnights.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Common areas often lacked working A/C, with hot elevators and hallways reported. Several reviews noted elevator issues, gym problems, and an unusable or dirty pool, while parking was generally fine.

Related guest reviews

6

Dianna

24 Jun 2023

·

Stayed 1 night

The hotel was very nice and clean. Very spcious rooms and good breakfast. We were hear for a family members funeral. We have 4 kids and One of fhe reasons we picked this hotel was the pool. This was the only entertainment for the children while family dealt with the emotions of the loss of a loved one. There was no info on line that the pool was not open. We get there and are told the pool is down for maintenance. But noting was being done with the pool the 2 days we were there. This is very disappointing as the kids had nothing. We shoud have been told this on line.

2

Tosh

6 Dec 2025

·

Stayed 1 night

Nobody was at the desk to check us in. Waited for 20 minutes before he finished a phone call outside and came in to check us in, never even apologized. Hotel is in dirty condition. Bathroom doesn’t have tub plug, doesn’t have enough towels. Tv is like I went back in time, fuzzy worst definition I’ve see. No water in gym

4

Charles

28 Apr 2024

·

Stayed 1 night

Got stuck in elevator for 35 minutes.

6

Carlye

16 Sept 2025

·

Stayed 1 night

It was uncomfortably HOT in the elevator and hall. Like no one keeps their house this temp so we knew there was no way our room would be cold. It wasn’t as hot at the hall but didn’t sleep with the covers on. Everything was kind of bare minimum. Which is odd for a Holliday Inn Express.

4

Lindsay

9 Jul 2024

·

Stayed 2 nights

Literally nothing in this hotel worked: The hallway ac did not work The pool The bathroom door lock The ice maker The Coffee dispenser Also our room was double booked.

8

Myrna

1 Jul 2025

·

Stayed 1 night

Nice front desk. Dirty elevator. Lots of unfinished Sheetrock repairs. Hot hallways and common areas

4

Shayne

16 Aug 2025

·

Stayed 1 night

Staff was great and took care of us, but third floor hallway was smelly and hot. The room we were given smelled like mold with a puddle of water under the a/c. Second room was ok but it took awhile to cool. Hallway was dirty. Lobby is nice. Breakfast was good.

6

Albert

6 Jun 2025

·

Stayed 1 night

the hallways were hot and smelly. There were lots of bugs in the pool.

2

David

11 Apr 2024

·

Stayed 2 nights

Pool was filled with moss and I saw a bedbug

4

jessica

11 Oct 2025

·

Stayed 1 night

The entire hotel was dirty, there was dirt and debris all over the floors, and dead crickets on the floor in the gym. The air conditioning was broken in the gym. When I checked into my room staff was quick and friendly but When I got to my room there were no washcloths or a hand towel. Breakfast was fine and parking was good.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Feedback is mixed: many rooms described as clean, but repeated complaints cite dirty common areas, musty odors, mold or hair in bathrooms, and crickets throughout.

Related guest reviews

4

Melissa

18 Jun 2025

·

Stayed 1 night

Mold on caulk in shower. Bathroom floor dirty. AC was not cold even at 65. Hallways felt like the heater was on. Very dated.

2

STEVE

11 Aug 2025

·

Stayed 4 nights

The floor in my room was standing in 1/4 in of water because the AC unit had never been serviced. I requested a room move the next morning, and the same thing happened in the new room. The hotel stunk and the hallways were nasty and not cleaned.

2

CURTIS

15 Jul 2023

·

Stayed 1 night

Room would not lock. Hallways smelled like urine

8

Belinda

3 Sept 2023

·

Stayed 1 night

The hotel was comfortable and quiet; was convenient for my trip. Only need to improve the clean service in the restroom. The shower area was not clean, it had hair and the toilet also had hair.

4

Mike

31 May 2025

·

Stayed 2 nights

There was a musty odor in the room emanating from the ac but permeating everything in the room. Those with respiratory issues would not be able to stay in it. There were bugs in our room and throughout the hotel. They need a pest control service.

2

Ronald

13 Aug 2025

·

Stayed 1 night

AC leaked water into room, hair in sink, elevator was filthy, room smelled like mold, wall ac thermostat did not work, tub stopper did not hold water. Staff ignored me at desk until I interrupted them. I could go on.....

2

Helen

11 Jan 2026

·

Stayed 1 night

This hotel is filthy and completely run down. The girl at the front desk was super nice and let cancel our reservation after we saw the disgusting state of the room.

8

Philip

21 Jul 2025

·

Stayed 1 night

It was clean except there was a ball of hair on the floor. Not a big deal.I just couldn't give you five stars

8

Myrna

1 Jul 2025

·

Stayed 1 night

Nice front desk. Dirty elevator. Lots of unfinished Sheetrock repairs. Hot hallways and common areas

8

Michael

31 Oct 2025

·

Stayed 1 night

The elevator is absolutely disgusting. Looks like it hasn't been cleaned in years. Other than that everything else was fine.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are spacious with comfortable beds and generally quiet, but several reports mention dated decor, musty smells, noisy or leaking A/C, and broken fixtures or blinds.

Related guest reviews

4

Melissa

18 Jun 2025

·

Stayed 1 night

Mold on caulk in shower. Bathroom floor dirty. AC was not cold even at 65. Hallways felt like the heater was on. Very dated.

2

STEVE

11 Aug 2025

·

Stayed 4 nights

The floor in my room was standing in 1/4 in of water because the AC unit had never been serviced. I requested a room move the next morning, and the same thing happened in the new room. The hotel stunk and the hallways were nasty and not cleaned.

8

Mindy

27 May 2023

·

Stayed 1 night

Comfortable beds!

8

Chelsea

4 Nov 2024

·

Stayed 1 night

A great place to get a good nights rest. The only deduction I gave for property condition/facilities was that it was warm and a little musty in the hallway, but once we stepped into our room it was nice and cold leading to a great night of sleep. The room was very spacious and clean. We never heard anyone around us. Breakfast we were told started at 7 and we were going to miss it, but when we were leaving at 6:30 it was already set up and ready to go. Would definitely stay here again if in the area.

2

Ronald

13 Aug 2025

·

Stayed 1 night

AC leaked water into room, hair in sink, elevator was filthy, room smelled like mold, wall ac thermostat did not work, tub stopper did not hold water. Staff ignored me at desk until I interrupted them. I could go on.....

8

Johanna

3 Dec 2023

·

Stayed 1 night

Very strong musty odor in the room

6

kristin

1 May 2023

·

Stayed 2 nights

The room was perfect as far as size but so many things were broken or sub par. the window shades in both rooms were broken so you had to throw them up on top of the window to open for sunlight. the ac was working but not properly. the closed off bedroom was set at 64 and we woke up sweating. we had to ask for sheets & comforter for the pull out couch to which they said they had no extra comforters. we must have also been near the laundry room because the whole floor near the bedroom in our room would shake every morning with the washer or dryer when it went. just overall not an enjoyable stay for the price.

6

Carlye

16 Sept 2025

·

Stayed 1 night

It was uncomfortably HOT in the elevator and hall. Like no one keeps their house this temp so we knew there was no way our room would be cold. It wasn’t as hot at the hall but didn’t sleep with the covers on. Everything was kind of bare minimum. Which is odd for a Holliday Inn Express.

4

John

4 Sept 2025

·

Stayed 2 nights

Air conditioner very noisy, decent breakfast.

10

Larry

23 Aug 2024

·

Stayed 1 night

Spacious rooms and good air conditioning.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Service is mixed; numerous guests found front-desk staff friendly and helpful, yet others reported absent or unresponsive staff, rude interactions, and check-in delays.

Related guest reviews

10

Eric

1 Sept 2025

·

Stayed 1 night

Staff went above and beyond to make our stay enjoyable

6

Lance

27 Apr 2025

·

Stayed 3 nights

Not a great stay and no offers to accommodate the issues. No hot water the first 24 hours AC was broke or not on in the lobby and hallway

2

Helen

11 Jan 2026

·

Stayed 1 night

This hotel is filthy and completely run down. The girl at the front desk was super nice and let cancel our reservation after we saw the disgusting state of the room.

2

Tosh

6 Dec 2025

·

Stayed 1 night

Nobody was at the desk to check us in. Waited for 20 minutes before he finished a phone call outside and came in to check us in, never even apologized. Hotel is in dirty condition. Bathroom doesn’t have tub plug, doesn’t have enough towels. Tv is like I went back in time, fuzzy worst definition I’ve see. No water in gym

10

Alana

3 Feb 2025

·

Stayed 1 night

Easy check in and quiet

10

Lorie Ellen

3 Mar 2023

·

Stayed 1 night

Zac at checkin was amazing. The initial room we were assigned was not made up. It looked like housekeeping started, but got called away. Zac handled it amazingly and assigned us a new room.

4

Brendon

8 Mar 2024

·

Stayed 1 night

The woman working the front desk was extremely lazy and rude. I waited 10 minutes at the front desk before they came to check me into the hotel. I went back to buy a bottle of water and had to yell out to get service as they were is the back off watching tv and eating. Great hotel, but horrible service.

2

Don R.

10 Oct 2025

·

Stayed 3 nights

The premises, outside and inside was OVERRUN with "crickets". We were put in a room on the 3rd floor, (I suspect why). The 1st night all was okay, but by 2nd & 3rd nights our room was infested with crickets. I talked to front desk, attendant named Roy, he very nonchalantly said "yes it gets that way at this time of year, there is nothing they can do about it." WRONG ANSWER...there is nothing that you WILL do about it. I requested an adjustment to our bill, and he said he can't do anything because we booked it through a 3rd party. On a small note...Housekeeping forgot to leave us towels, etc.

10

Aris

23 Mar 2025

·

Stayed 1 night

Property is fine. Young lady at the front desk was very cordial and good service

8

James

27 Apr 2025

·

Stayed 1 night

No complaints. Girl at desk was most helpful. Would recommend.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Convenient to the highway and local dining, with several guests noting a quiet, practical stopover.

Related guest reviews

8

Cindy

7 Jul 2023

·

Stayed 6 nights

Walking distance to McDonalds and Starbucks

2

Candice

17 Jun 2024

·

Convenient to the highway. Staff was polite. Seems management is letting the place slip. I feel to save money they’re cutting corners and skipping maintenance issues. Tile in our bathroom was cracked leaving it open to cause injury, had to ask for a forth set of towels even though the room was for four. In June our AC was turned off as we entered our room the temp was over 80 degrees. It took a while to cool so that made sleeping difficult. The room was stuffy possibly bc there was not option to continually run the fan on the AC unit. AC unit condensation leaked onto the carpet. Breakfast juice machine was out of order and no alternative beverage was given.

8

Christy

15 Jun 2025

·

Stayed 1 night

This property was close to family

10

Heather

26 Nov 2023

·

Stayed 2 nights

Quiet and convenient location. Clean. Staff was responsive. Breakfast was hot. No complaints, would stay here again!

10

lety

18 May 2024

·

Stayed 1 night

Good location, perfect option for local dining. Hotel newly remodeled

10

Andrew G.

11 Apr 2024

·

Stayed 2 nights

Clean, Close to town, Gas Station next to property and Gas Station/Store/Deli next door.

10

Vincent

29 Nov 2024

·

Stayed 1 night

Everyone is very friendly and it’s a great location and a great area. Management needs to do a better job of keeping the parking lot clear of gravel and trash. Other than that I would highly recommend when staying in the area.

6

Lori

29 Apr 2025

·

Stayed 3 nights

Hotel off the beaten path from other hotels. Had a musty smell. For the price it was okay. I was only sleeping there. I would not recommend if you are a family and going to spend time at the hotel.

10

Jose

13 Aug 2023

·

Stayed 1 night

Stayed here for an event taking place at Knoxville Ranch. Convenient and close to venue. Friendly staff and comfortable rooms.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast ranges from excellent and varied to disappointing, with reports of late setup, empty items, and broken juice or pancake machines; a few mentions of spoiled milk.

Related guest reviews

10

Sandra

13 Aug 2025

·

Stayed 1 night

Comfortable bed, good shower, excellent breakfast.

6

Abraham

9 Feb 2025

·

Stayed 1 night

Juice machine and pancake machine are broken and shower didn’t work correctly. Other then that a good place

6

Ricardo

18 Apr 2024

·

Stayed 1 night

The "free" breakfast was from 7:30 to 9:30 AM, I arrive there at 8:30 AM and there is nothing but cereal, not even coffee

8

William

16 May 2025

·

Stayed 1 night

Comfortable beds, great continental breakfast

2

Candice

17 Jun 2024

·

Convenient to the highway. Staff was polite. Seems management is letting the place slip. I feel to save money they’re cutting corners and skipping maintenance issues. Tile in our bathroom was cracked leaving it open to cause injury, had to ask for a forth set of towels even though the room was for four. In June our AC was turned off as we entered our room the temp was over 80 degrees. It took a while to cool so that made sleeping difficult. The room was stuffy possibly bc there was not option to continually run the fan on the AC unit. AC unit condensation leaked onto the carpet. Breakfast juice machine was out of order and no alternative beverage was given.

4

Laura

14 Sept 2025

·

Stayed 2 nights

The property was not maintained. In the bathroom the sink facet was missing the set screw. The air conditioner leaked water on the carpet. Toilet paper holder was missing. Holes in the wall. In the hall molding had fallen down. The milk was spoiled at breakfast.

10

Marjorie

2 Apr 2023

·

Stayed 1 night

Large room, great breakfast

10

Heather

26 Nov 2023

·

Stayed 2 nights

Quiet and convenient location. Clean. Staff was responsive. Breakfast was hot. No complaints, would stay here again!

4

Lisa

10 Jan 2024

·

Stayed 1 night

We are eatly risers and had a long way to travel. We waited to leave after breakfast. Breakfast was supposed to be at 6:30 am , we left at 6:45 and still no breakfast out. This is not acceptable, they cost us time and money.

10

Tiffany

12 Sept 2024

·

Stayed 1 night

Friendly- helpful staff Clean comfortable room great breakfast quick online check in w/ good pricing

Was this helpful?

AI-generated summary based on recent guest reviews

Month	Average price
January	US$83
February	US$91
March	US$95
April	US$94
May	US$103
June	US$106
July	US$98
August	US$92
September	US$105
October	US$109
November	US$89
December	US$82

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $111	18 $416	19 $214
20 $82	21 $86	22 $89	23 $86	24 $90	25 $134	26 $148
27 $75	28 $84	29 $86	30 $83

Su	Mo	Tu	We	Th	Fr	Sa
				1 $104	2 $135	3 $149
4 $79	5 $86	6 $85	7 $84	8 $89	9 $170	10 $133
11 $79	12 $87	13 $86	14 $91	15 $91	16 $257	17 $189
18 $72	19 $80	20 $80	21 $84	22 $91	23 $138	24 $128
25 $72	26 $76	27 $80	28 $76	29 $88	30 $123	31 $99

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Suite, 2 Bedrooms

Room (Specialty)

Suite, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

Standard Room, 2 Queen Beds, Accessible (Communications)

Standard Room, 1 King Bed, Accessible (Communications, Roll-In Shower)

Standard Room, 1 King Bed

Standard Room

Suite, 2 Queen Beds

Suite, 1 King Bed

Standard Room, 2 Queen Beds

Guest reviews

Good

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn Express & Suites N Waco Area - West by IHG

Have a question?

Prices for upcoming dates