Holiday Inn Express & Suites - Yorkville by IHG

The hotel itself is nice. My only complaints is that the water wasn’t hot, it was only one elevator, and the pool wasn’t open or working. I think for the price it isnt worth it considering those things.

Not very clean although I have stayed in worse, room was stuffy! This seemed like newer hotel so I was disappointed. Pool was closed due cleanliness issue was the rumor.

The pool was closed during my stay due to remodeling the floor had I known I would have not stayed there. I listed 4 guest and only received one wash cloth and 2 bath towels. The floor was not clean it was hair everywhere and a fake nail. Needless to say I will not be staying there ever again

We wish the hot tub and pool would have been working. Otherwise, clean, quiet and decent breakfast!

Staff was great, breakfast was great. Was disappointed that the pool and jacuzzi were not available. Some things in room were showing age or in disrepair.

The pool was broke and the elevators were broke. i could hardly make the three flights of stairs

The facility was very modern, convenient, and the bed was very comfortable. But, the pool and hot tub was out of service and that was one of the reasons we had selected that location. Very disappointed!

No pool available for a 6/29 stay when it was in the high 80’s. Bed was amazingly comfortable!!

The pool and spa were closed for repairs and the hotel waited until it was too late for me to get a refund from Orbitz before telling me. What a scam. Otherwise an ok hotel nothing special. Had a clean room and a good shower when I booked it for the pool and spa

Everything is broken down…ice machine don’t work…one elevator broke…pool broke…spa broke…workers working noisy as hell!!! Very bad experience

the room we had was ok til i ŵas getting ready to leave the next morning we found toenail clippings & staples then my daughter found " something " over her bed looked like reddish- brownish stuff on the ceiling

The room and bathroom were clean. Staff was friendly.

The room was clean and looked like it was recently renovated. The bed was very comfortable. The room was well laid out with plenty of room for 4 people. The breakfast was very good for a hotel breakfast, including hot food choices; eggs, sausage, biscuits and gravy. Would definitely stay here again.

A quite clean property you can smell clean once you step in the property

Very clean facility. Will be definitely stay again

Everything was spotless! My room was very clean. Bed was super comfortable. Shower was great. Breakfast was very good and eating area and front lobby was also very clean and organized. Staff was very helpful and service was great.

I booked a room with a 2 double beds and pullout couch, which advertised would fit 6 people. Upon arrival, there was only a small chaise lounge in the room. When I inquired about this at the front desk, they said our reservation was only for 2 double beds. They had no other room available. I had to ask for a rollaway, which I was told they would cover in blankets as it was old and dirty. It was frustrating that information was no transferred from Expedia to the hotel. The room itself was nice. It was obvious that renovations had taken place very recently. The shower pan liner was very dirty and did not look like it had been cleaned for awhile.

My main complaints: I'm pretty sure the room wasn't properly serviced before my stay, there was still garbage from the previous guests in the bathroom garbage, there was what looked like small dots of blood from someone's face (not stains, looked like the pillow cases hadn't been washed) and the pillow also smelled. Other than that service was great. Just please please please work on cleanliness.

The room I booked was not the room I was assigned and they were sold out so I wasn’t able to make the change. The room was also dirty and the linens were all ripped.

Clean property. Friendly staff. Clean room

Room was great, quite comfortable. Staff was very courteous and helpful. Breakfast options were great

The room was nice but the bed is very hard and the TV sound was not working.

Person above me was stomping at 430 am

Dirty walls. Zero insulation. Could hear door close and people walking on upper floor all night long.

The room was clean and looked like it was recently renovated. The bed was very comfortable. The room was well laid out with plenty of room for 4 people. The breakfast was very good for a hotel breakfast, including hot food choices; eggs, sausage, biscuits and gravy. Would definitely stay here again.

Nice hotel and very clean. My WiFi didn’t work well in my room the first night but was fine in the morning

Could not get air conditioner under 68 degrees. Stuffy!

Clean, comfortable, with excellent mattress

My heater in the room Was extremely loud and shaking.

Check in guy was distracted when we checked in and the room reeked of marijuana….the bathroom shower wall was also cracked with a large chunk of it missing. Beds were nice. Everything seemed clean. It was very quiet and breakfast was good

Nice staff. Great location.

The rooms were fantastic! Check-in was a challenge as we reserved two rooms for our stay, in our family members name. We were NOT allowed to check-in for our daughter (though I paid for the rooms) until she was there. Then she was given a room we didn't request and then told it was our fault we picked that room. When travel delays caused a missed night, no accommodation made for non-use of the room in a hotel that was not full. We would try to go to the check-in counter when certain personnel were not working. Very difficult time for our family, and check-in "processes" did not help the matter.

I booked a 2 queen bed suite and was put in a 2 queen standard room. I was very understanding that they were over booked and only requested a refund of the cost difference between the 2 rooms. I was told a manager would take care of it. I called corporate after I was told twice I would receive a refund and didn’t. Corporate emailed the manager. I called the hotel 3 times and was told the manager would call. It’s now been 3 weeks with no refund or call from manager. The front desk attendant argued with me that I was in a suite. When I requested she come to my room to see that in fact it was a standard room she continued to tell me I was wrong. I didn’t see the attendant once stand up from the chair she was sitting on. It was clear she was too lazy to stand up.

Very friendly staff at check-in. The hotel is very clean and comfortable. Prices are competitive and better than those further towards the City. We have stayed here many times and are grateful since it's close to familiy.

My father's scooter was broken. The maintenance man helped me fix it. No questions asked. Not once but twice. Thank you.

Great service

Excellent staff! Friendly, helpful, competent and quick. The breakfast was one of the best Holiday Inn Express breakfasts I've had. And Holiday Inn Express tends to do a pretty good job.

This is the second time in 2 months I stayed at this hotel. Each time my room was not cleaned and, when asked, the clerk at the desk told me different things. First, it was "we clean every 3rd day" and this time it was "you have to ask for full service or we will just clean the bathroom each day". Even when I specifically asked for full service, my room was never cleaned and the bathroom was cleaned 2 nights out of 5. I had to go back downstairs whenever I returned to my room and ask for new towels, cups, coffee/tea and bags for the trash. (Standing in line with many others doing the same thing) When I told the clerk that no one had come she replied "Oh, yeah. We never got to that side." In addition, there are many construction workers staying at the hotel so each night the parking light is filled with big trucks which take up most of the spaces and the lobby is filled with men drinking beer and flirting with the girl at the desk. I will not be returning to this property.

Friendly staff and comfortable room

This is one of the worst stays I can remember in recent travel. The service at the front desk was terrible. The pool was closed (part of the reason we chose this hotel) and the front desk was very rude about it when asked - no apology, just that it wouldn’t be open at all. I also asked for earbuds for the workout equipment (as stated on the sign) and was just told they don’t have any - no explanation, no apology. There was expired milk in the fridge (our stay was Jan 19-21) which a member of our group poured on their cereal and it came out chunky. The TV stopped working during our stay. The shower water never got above a lukewarm temperature. When asked if there were sheets for the pull out sofa and an extra towel for our room (we had 2 towels for a room that sleeps 6), I was met with an attitude at the front desk - like she couldn’t be bothered to get off her chair and go get the bedding. Parts of the breakfast were pulled by 9:30 on Sunday even though breakfast does not end until 10:30. When asked if they had more cinnamon rolls, the answer was just no. I would definitely not recommend this hotel.

Nice staff. Great location.

This was our first stay at this Holiday Inn. We were in Illinois visiting family. The location is excellent - right in the middle of many restaurants, a movie theater, shopping and local craft breweries. The hotel itself was quiet and clean, with ample parking. The front desk staff were friendly and helpful. The included continental breakfast was delicious with options to dine in or grab and go. Our room was clean and roomy. The bed was the most comfortable bed I have ever slept in! Even better than my bed at home . We’ve stayed at a local Airbnb for years in this town, but decided to try something different. I’m so glad we did! This will be our go-to place to stay when visiting from now on.

Nice, clean hotel in a nice area. Water pressure in the bathroom sink was very low and there were no bags in the room for dirty laundry. Other than that, the hotel gets a thumbs up.

Really a nice and quiet stay. Plenty of places to eat in area

It’s close to many restaurants. Easy access to the hotel.

Enjoy walking the path around back and it's a very quiet area

Had many guests stay here for my daughter's wedding. Rooms were nice and clean. Very quiet. Great location.

We only stayed one night, but the service was really good. The rooms were cleaned and nicely decorated. The morning breakfast was good. Good location, with many restaurants in walking distance.

Very convenient for us

Nice hotel, clean and in a good location. Lots of food and drink options within walking distance.

Room was great, quite comfortable. Staff was very courteous and helpful. Breakfast options were great

Everything was good except for them running out of food at breakfast. Staff was friendly. Facility was clean. Room was comfortable.

The hotel served its purpose! Very good breakfast menu

The room was clean and looked like it was recently renovated. The bed was very comfortable. The room was well laid out with plenty of room for 4 people. The breakfast was very good for a hotel breakfast, including hot food choices; eggs, sausage, biscuits and gravy. Would definitely stay here again.

Nice & clean & a good friendly staff. Only issue was with the Breakfast they ad ertized to be served until 9:30am. 3 days in a row all Eggs, Bacon & Pancakes were gone for many with Family to eat. When I asked if she could bring more out as Holiday Inn express advertising os Breakfast until 9:30am

This was one of the best hotel stays I have had in a very long time. The service we received was very personal and the gentleman, at the front desk, when we checked late, in the evening was accommodating and personable. The 4th floor room #424 was clean, and had sufficient towels, soap, etc. for 3 persons. TV and other things in the room were all functional. The room was temperate. The best of all was the continental breakfast. Old fashioned buscuits and gravy, fluffy eggs, sausages, and country potatos, etc.’ etc. The coffee bar was great! It was also nice that everything stayed fresh until 10:30am when they closed. We will definately stay here again!

Excellent staff! Friendly, helpful, competent and quick. The breakfast was one of the best Holiday Inn Express breakfasts I've had. And Holiday Inn Express tends to do a pretty good job.

We only stayed one night, but the service was really good. The rooms were cleaned and nicely decorated. The morning breakfast was good. Good location, with many restaurants in walking distance.

The TVs did not work at all during my stay. The breakfast was not fresh and when o asked the lady who was supposed to be setting out the breakfast she was very mean and never brought out fresh food to me the demand.

The breakfast was top notch!!