Name: Holiday Inn Express & Suites Richburg by IHG
Address: 3190 Commerce Drive, Richburg, South Carolina, United States of America, Richburg, South Carolina, US
Price range: US$94–US$187 per night
Rating: 9

What guests think

At Holiday Inn Express & Suites Richburg by IHG, travelers frequently praise very clean, modern rooms, comfortable beds, and friendly, accommodating staff, with many citing a satisfying complimentary breakfast and convenient, safe parking near the interstate.

Repeated complaints mention the pool being closed or out of order, and some guests experienced lukewarm water or low shower pressure. Cleanliness is generally strong, but several reviews note housekeeping misses, musty pet odors, or occasional noise, and a few found the property hard to find with limited nearby dining. Overall, expect a comfortable, convenient stopover.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool was repeatedly closed or out of order across multiple stays. Parking felt safe with plenty of spaces; the property is pet friendly, though a few noted barking or odors, and there were occasional outages such as laundry or the gym water dispenser.

Related guest reviews

10

Stewart

3 Nov 2025

·

Stayed 3 nights

Excellent customer service, clean room, parking felt safe and secure.

10

Resheena

2 Jun 2024

·

Stayed 3 nights

Lovely stay however disappointed pool was unavailable

10

Christine

11 Mar 2024

·

Stayed 1 night

The water dispenser in the exercise room didn’t work.

8

Wendy

27 Jun 2023

·

Stayed 2 nights

This was our 2nd time staying here. Both times the pool was closed. The sofa bed was terrible, we couldn't use it. Otherwise everything else was wonderful!

6

Mia

20 May 2025

·

Stayed 1 night

Checked in about 30 min early and lady checking us in was confused took our credit cards only to re charge us on them for the room again! in the morning we luckily all realized it and the guy at front desk fixed it. My room was clean and comfortable but I had no hot water at all to shower! called to front desk and they were aware of this issue but never let me know! took cold shower as we had to get back on road. they said they would give me points on my account but it hasn't happened yet. I will follow up on that. other than no hot water and being charged twice for our rooms stay was good, we were in town for a wedding so only stayed the night. Pool is closed for season it says as well but wasn't noted on the information. so No pool, was a bit bummed as well on that one.

4

Cathy

31 Aug 2025

·

Stayed 1 night

Pool was closed due to environmental issues, body wash was completely empty, extra linens looked like they rolled them up in a ball and stuff them in plastic bag without zipping it up. No regular coffee in room.. just decaf..staff was friendly, breakfast was good. Girl at desk wanted to compensate me for the inconvenience but I booked thru hotel.com so she couldn't

10

Michelle

30 May 2023

·

Stayed 1 night

The hotel was very friendly and clean. The staff was helpful, and the outdoor fire pit area was charming. Cute local diners nearby too.

10

Tiffany

2 Mar 2025

·

Stayed 1 night

The hotel is in a very convenient and safe location. Well-lit and plenty of parking. Front desk staff was exceptionally friendly, especially considering how late it was at our arrival and how busy it was on a Friday night. The room is updated and very clean. I enjoyed my stay. The breakfast is your usual hotel breakfast, and the staff were constantly filling up the stations and cleaning behind the guests. This hotel was a great choice!

8

David

16 Jul 2023

·

Stayed 1 night

Pool and laundry facilities out of order. Lots of barking dogs in rooms!

8

Deborah

6 Jun 2024

·

Stayed 1 night

This would have been a 5-star review had the pool been available. Why would the pool not be cleaned and ready for use in June in South Carolina? I only choose hotels with pools so this was NOT what I thought I was paying for. The hotel itself and the room were exceptionally clean and updated/new. Also could have done without the very noisy people after midnight somewhere nearby our room.

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Cleanliness

Most guests describe the hotel and rooms as very clean and modern. However, multiple reviews cite lapses such as hair in bathrooms, stained or musty areas, and occasional stale or pet odors.

Related guest reviews

2

Nisa

15 May 2024

·

Stayed 1 night

The room was filthy. I mean pubic hair on the bathroom floor and woven into the towels type of filthy. Stains on the comforter and in the carpet. Truly so gross. At least we didn't get bugs, which I was honestly surprised by given the state of everything else. I don't expect this kind of thing from a chain hotel, then again it was in the middle of no where.

6

James

28 Sept 2025

·

Stayed 1 night

Room is fine breakfast good although pancake machine out of order. Shower floor very dirty because it has those gritty stickers so you don’t slip but they fill with dirt.

6

Cheryl

28 Apr 2024

·

Stayed 1 night

Our room was nice but it was dampened when we got to our room and it was not the cleanest. Thick dust over two headboards and pubic hair throughout bathroom missed. The carpet was not vacuumed well.

10

George

3 Dec 2025

·

Stayed 1 night

Great staff - very clean hotel. Excellent breakfast!

8

Angel

24 Mar 2024

·

Stayed 1 night

The hotel was set back from the highway so very quiet. There were several restaurants nearby and a gas station at the end of the road which was very convenient. The bed was comfortable. My only complaint is that there was hair in the shower, and not just one or two. There was enough in there that I wondered if had even been cleaned. The rest of the room and bathroom was clean.

10

Mark

29 Nov 2024

·

Stayed 1 night

Good value for the money, however the carpet in our room needed to be cleaned as it had several stains.

4

Kimberley

10 Apr 2025

·

Stayed 1 night

The hotel smelled stale and of very strong cleaners. Room was not very clean, soda or something sticky all over the night stand. Room did not smell good.

10

Joy

2 Feb 2024

·

Stayed 1 night

This was an excellent Holiday Inn Express. Everything was very clean and well stocked. The staff were all so pleasant. And the breakfast was very good, with the young lady attending to and keeping everything full and fresh. When she wasn’t working with the food, she was cleaning all surfaces.

10

Christina

6 Oct 2025

·

Stayed 2 nights

Great service, very clean

10

Margaret

11 Aug 2025

·

Stayed 1 night

Beautiful updated or new property. Rooms were immaculate, bed lines and towels were so fresh and clean. Very comfortable beds. I’ve never seen a hotel bathroom so clean, and the lighted mirrors created a soothing ambiance. From desk employee Krystal was so welcoming and very helpful. Breakfast was incredible with many choices for everyone’s palette. Highly recommend if passing through the area. We would definitely be back when in the area.

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Rooms

Rooms are modern, spacious, and comfortable with well-liked beds and helpful in-room amenities. Some guests reported issues like low water pressure, missing hair dryers, TV glitches, hallway noise, and uncomfortable sofa beds.

Related guest reviews

8

Lydia

19 Jun 2023

·

Stayed 1 night

The rooms and hotel as a whole are beautiful and in pristine condition. Our king room was very spacious and the bed was comfortable. Breakfast was delicious with many options and the staff was friendly. Only complaint was that the pool was down - they said until early July - which bummed our kids for sure. If the pool was working, it would definitely be a 10/10 in my book!

8

TIERRA

4 Jan 2025

·

Stayed 1 night

This hotel was descent. The room was very spacious and conveniently included a mini fridge and microwave. The staff was very polite, able to accommodate an early check in, and even moved us to a different floor after I noticed pets were allowed and I mentioned my pet dander allergy. My brother and I stayed one night in order to attend a funeral and we were both really tired when we made it back to retire for the evening and kept the room fairly dark. It wasn’t until the next morning that my brother noticed his bed linens were covered in what appeared to be makeup stains. We were baffled at the oversight but were checking out anyway so there was no need to complain. Other than that, we had a pleasant experience.

10

Edward

24 Apr 2023

·

Stayed 1 night

It was really nice really clean The only thing they forgot was the do not disturb things to put on the door handle and the channel list for the TV oh and I can't forget to say that the TV was intermittent the volume would cut out once in awhile I believe it was just hooked up by Wi-Fi and it would cut in and out

10

lara

17 Oct 2023

·

Stayed 1 night

The check in attendant was friendly the room was large and clean. The breakfast was surprisingly good with plenty of option including oatmeal, biscuits, eggs, toast, sausage, pancakes…. All the staff members, including the maintenance man were friendly. I will return to this property!

8

George

30 Jul 2025

·

Stayed 1 night

Decent place but only worth $100 a night. Friendly staff, comfortable bed.

8

Teresa

31 Mar 2025

·

Nice room. Comfortable bed. Bad water pressure, no hair dryer (that would've been convenient). Housekeeping didn't come one day; even to empy trash and freshen towels on a 3 night stay. That was a bit annoying.

8

Aimee

17 Aug 2024

·

Stayed 1 night

Lots of people outside talking at 11 still was frustrating. Carpet needs updating. Couch mattress really needs to be replaced as it's super thin. And room wasn't restocked. Hotel room for 6 had two bath towels, no bath mat, and just two hand towels and washcloths. The linens for the bed only included a blanket and pillows, no sheet. Had to get some from front desk at 11. Would have been nice to have it all in the room. But overall it worked for one night

10

Michelle Joann

25 Jul 2024

·

Stayed 1 night

The hotel was clean and modern with all the room amenities (microwave, refrigerator, Keurig, iron and ironing board). The bed was very comfortable and the room was a nice size with Dove products in the bathroom.

8

Wendell

6 Jun 2023

·

Stayed 1 night

What a difference a year makes. My stay here exactly when a year ago and was so blown away that I review. Something changed. It's okay, it's fine. But it's not as clean, as bright, as well staffed, as last year. The room was very comfortable, and the staff is great. I thought the quality of the breakfast had declined And I guess maybe they gave me a room that seemed noisier than last year. No worries, it's a good place to stay and it's very safe and usually quiet and the staff is great.

8

Rena

6 Feb 2023

·

Stayed 1 night

I didn’t care for the Luke warm shower. There was low pressure, and I had the fan on to dispel the nonexistent steam… thus froze when wet!

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Service

Staff are widely praised as friendly, welcoming, and accommodating, with several standout front-desk experiences. A minority reported long waits, misassigned rooms, or unhelpful or inattentive service at times.

Related guest reviews

2

Timothy

30 Mar 2025

·

Stayed 1 night

I booked a double queen with couch for my family of 5. When we arrived they gave me a king with couch. They said they didn't have a double queen available but they could give me a 2nd room (2 floors away) at a discount if I wanted it. That would require an adult in each room and then split the children up as well. When we asked if they had a rollaway bed the front desk said "I am not sure". He was able to locate one and we made it work as we checked in around midnight so no other hotels were a realistic option at that point. I was charged for a room that wasn't available. The hotel has declined any refund so I was charged for a specific room (and extra person charge) in which I didn't get. The front desk employee Jackson was not friendly, knowledgeable, nor very helpful (other than offering me an additional room at a discounted rate of $350 which we declined. He also suggested that 3 of us sleep either in the bed or on the pull out couch together because there should be plenty of room for that Photo attached to show a cot smashed into the room so that everyone had a place to sleep.

10

Brian

8 Mar 2024

·

Stayed 1 night

Staff were outstanding. Friendly and knowledgable.

10

Amy

18 Sept 2024

·

Stayed 4 nights

Markia, at the Front Desk, was very friendly, efficient, and engaging. She welcomed everyone who came in the door, even though we had already checked in.

2

Brenda

24 Feb 2024

·

Stayed 1 night

I inquired re early check in and was told to call on Friday morning. I called and the guy answering ask me what time I wanted to come. I responded that was his call as I didn’t know when rooms would be ready; he suggested 1:00; I said oh ok! Upon my arrival no rooms were available and Jesus (His name) had no idea when a room would be ready; he knew he had told me 1:00; my friend and I waited patiently till 1:30; I ask him again re room, still no idea; I ask him re the number of hotel rooms, he said 98; I told him I found it strange that 1 1/2 hours from check in there were no rooms; his attitude was pathetic; At 1:50 I ask to speak to the manager and went thru the whole story. I also let her know I was past president of the group holding a symposium next door and that our group had many guests at the hotel. Surprisingly she was able to identify a room! Her attitude was not very customer oriented. The room did not have bath towels, but the 2nd shift staff did bring towels up. The breakfast was cold, coffee was good. Next year our group will strongly consider recommending guests stay in Rock Hill, 15 minutes away! I was really disappointed but recognized I was in Chester, what else could be expected!

8

Brian

28 Jul 2024

·

Stayed 1 night

The property and cleaning crew were great. Hospitality at the desk weren’t very welcoming or accommodating.

6

Brian

23 Apr 2023

·

Stayed 1 night

Check-in staff member was great. The breakfast staff not so much. Went down for breakfast at 8:30 am. There were no pancakes; no milk, a few slices of bread, no oatmeal made up; two pieces of sausage; two omelettes and no flatware. When I went to kitchen to ask for silverware, staff member was on cell phone and a whole tray of sausage was sitting on counter! Unsay!

10

Robert

14 Sept 2025

·

Stayed 1 night

Miranda was working the front desk. There was a need to switch our rooms because of presence of a water bug. She insisted on moving us to a suite. She was excellent with her service to my wife and I

2

Arianna

8 Jan 2023

·

Stayed 1 night

No one was at the front desk for over 2 hours. The customer service ended up sending someone from another hotel to check us in after 2 hours of waiting

10

Kelli

22 Aug 2024

·

Stayed 3 nights

Miranda and Shay were amazing. I was in town for business. The planned meeting spot was unavailable. They jumped right into action and arranged the conference room for me. Every single team members cares about the customer!

6

Antonio

12 Apr 2025

·

Stayed 1 night

I stayed a month ago on my way down ant it was a better experience, this time we got at hotel at 6pm and there was a line up at check in and only one person working, it took us 20 min to get the room, the room was fairly clean but it hat a musty smell like a dirty mop or smelly socks, facial tissues box had only 3 tissues in it, internet would only allow me to sign in on one iPad, wouldn’t let me sign in on the second one, mostly all minor issues but those are the reasons I pay a bit extra than other hotels for, like fresh smelling rooms. On the way down I would have rated it a 8.5 on the way back a 6.

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Location

Convenient to I-77 and generally quiet and safe, with ample parking. Some found the property hard to locate or tucked away, and noted limited dining options within walking distance.

Related guest reviews

10

Debrah

2 Sept 2023

·

Stayed 1 night

Easy access off highway. Clean and quiet for an overnight stay while traveling

6

Peter

18 Nov 2023

·

Stayed 1 night

Signage to property was confusing, it took 20 minutes to find the property.

10

Glenn

17 Jun 2025

·

Stayed 1 night

It was somewhat near Charlotte where we were going eventually.

10

Frederick

20 Dec 2022

·

This is a relatively new property and was a delight to stay there. The room is clean, quiet, accesorized by fridge, coffee maker, comfortable bed and chairs. The bathroom was large, with a walk in shower and the water was hot. Breakfast was excellent with many choices and food options, plus plenty of seating! Now, the most difficult part is finding it, particularly after dark. Whether you are coming from Northbound or Southbound I-77 it\'s the same. You will turn left at the first light east of the overpass. When turning left head straight for the BP station, the little lane is in front of that. Make the left and go a half mile down the hill and the property is on your right. This will be my "go to" hotel on my multiple trips annually through the area.

10

loren

8 Feb 2023

·

Stayed 1 night

Great Location. Good Breakfast

8

Nicole

8 Aug 2023

·

Stayed 3 nights

Nice new hotel. A little tucked away. Off the highway and not a lot of grocery store or restaurant options nearby. But, would a stay again.

10

Brynn

23 May 2024

·

Stayed 1 night

My family and I stay here when we are traveling to Orlando, and we've done that three times. It's nice, clean, and staff are great. I just wish there were more places to eat around the hotel.

10

Michelle

30 May 2023

·

Stayed 1 night

The hotel was very friendly and clean. The staff was helpful, and the outdoor fire pit area was charming. Cute local diners nearby too.

8

Julia

6 Jan 2024

·

Stayed 1 night

Difficult to locate after exiting the highway, poor singage. Clean, comfortable, attractive property. Recommend the hotel.

10

Tiffany

2 Mar 2025

·

Stayed 1 night

The hotel is in a very convenient and safe location. Well-lit and plenty of parking. Front desk staff was exceptionally friendly, especially considering how late it was at our arrival and how busy it was on a Friday night. The room is updated and very clean. I enjoyed my stay. The breakfast is your usual hotel breakfast, and the staff were constantly filling up the stations and cleaning behind the guests. This hotel was a great choice!

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Dining

Breakfast is frequently praised for quality, variety, and attentive restocking, with early start times noted. There are periodic complaints of cold items, limited stock, or a broken pancake machine.

Related guest reviews

10

Kayla

13 Apr 2025

·

Stayed 2 nights

Clean, quiet, and overall a great stay. Breakfast was also good.

10

Arnold

19 Jul 2025

·

Stayed 1 night

Great accommodation for a 1 night stay while on our travels . The scrabbled eggs in the morning breakfast were cold.

10

Joy

8 Mar 2023

·

Stayed 2 nights

We enjoyed staying here as we visit our grandchildren in the area. The breakfast has better options that other hotels with a hot breakfast. The only negative was the pancake machine was down and they ran out of the pancake sausage on a stick that my grandson loves.

10

George

3 Dec 2025

·

Stayed 1 night

Great staff - very clean hotel. Excellent breakfast!

4

Dawn

6 Jul 2023

·

Stayed 2 nights

The breakfast was the worst!!! Some of the front desk staff were the worst!!!

6

Brian

23 Apr 2023

·

Stayed 1 night

Check-in staff member was great. The breakfast staff not so much. Went down for breakfast at 8:30 am. There were no pancakes; no milk, a few slices of bread, no oatmeal made up; two pieces of sausage; two omelettes and no flatware. When I went to kitchen to ask for silverware, staff member was on cell phone and a whole tray of sausage was sitting on counter! Unsay!

10

Teague

28 May 2025

·

Stayed 2 nights

Beautiful hotel and awesome breakfast

10

Joy

2 Feb 2024

·

Stayed 1 night

This was an excellent Holiday Inn Express. Everything was very clean and well stocked. The staff were all so pleasant. And the breakfast was very good, with the young lady attending to and keeping everything full and fresh. When she wasn’t working with the food, she was cleaning all surfaces.

10

Kathy

19 Nov 2024

·

Stayed 1 night

Great stay. Clean and very friendly staff there. Breakfast was fantastic. Would stay there again could see why everyone rated it high. Comfy beds.

10

Margaret

11 Aug 2025

·

Stayed 1 night

Beautiful updated or new property. Rooms were immaculate, bed lines and towels were so fresh and clean. Very comfortable beds. I’ve never seen a hotel bathroom so clean, and the lighted mirrors created a soothing ambiance. From desk employee Krystal was so welcoming and very helpful. Breakfast was incredible with many choices for everyone’s palette. Highly recommend if passing through the area. We would definitely be back when in the area.

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Month	Average price
January	US$114
February	US$120
March	US$119
April	US$132
May	US$127
June	US$118
July	US$136
August	US$114
September	US$143
October	US$136
November	US$120
December	US$99

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18 $144	19 $118
20 $104	21 $122	22 $141	23 $121	24 $125	25 $117	26 $126
27 $96	28 $187	29 $113	30 $135

Su	Mo	Tu	We	Th	Fr	Sa
				1 $109	2 $142	3 $147
4 $107	5 $153	6 $126	7 $126	8 $118	9 $170	10 $148
11 $94	12 $122	13 $148	14 $148	15 $126	16 $131	17 $112
18 $98	19 $126	20 $117	21 $119	22 $118	23 $119	24 $144
25 $95	26 $144	27 $122	28 $113	29 $102	30 $110	31 $103

Holiday Inn Express & Suites Richburg by IHG

Prices for Holiday Inn Express & Suites Richburg by IHG

Monthly average prices

About this property

Location

Room options

Suite, 1 Bedroom

Standard Room, 1 King Bed, Roll-In Shower (Mobility)

Suite, 2 Queen Beds, Accessible Bathtub (Communications, Mobility)

Suite, 1 King Bed, Accessible Bathtub (Communications)

Suite, 1 King Bed

Standard Room, 1 King Bed, Accessible (Communications)

Suite, 1 Bedroom, Mobility Accessible (Communications)

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds, Accessible Bathtub (Communications)

Standard Room, 2 Queen Beds, Accessible (Communications)

Standard Room, 1 King Bed

Standard Room, 1 King Bed (Extra Floor Space)

Standard Room

Suite, 2 Queen Beds

Guest reviews of Holiday Inn Express & Suites Richburg by IHG

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn Express & Suites Richburg by IHG

Prices for upcoming dates