Presidential Suites by Lifestyle Puerto Plata - All Inclusive

The recreation at pool is very bad , don’t have music nd animation

I read a lot of reviews on this place before booking. I will say that I regret not booking Cofresi Beach Resort or the Lifestyle Beach Club hotel as they are both actually on the beach and have a better options than the Presidential Suites. That being said, I am not unhappy with my decision. We still had access to all of the other resorts in the Lifestyle compound. We had the option to walk or take the shuttle that between the hotels. Once we knew where we were going, though, we opted to walk as it was usually not too far and then we did not have to tip the driver. I would recommend that you take cash and get DR pesos (100 pesos is like $2 US) for tips for the bartenders and shuttle drivers. It is not required, but they do appreciate it and remember it...and give you better service. I know it should not be that way, but it is what it is. I will also say that I preferred the stay during the week rather than the weekend. It was a LOT less crowded and easier to enjoy the beaches, pools, bars and restaurants. I was a bit confused on the whole eating rules. We were told that we could only make reservations at the restaurants for two nights since we were not "vacation club" members (read timeshare without the maintenance fees and restrictions on travel dates). However, there was always two different buffets to choose from, but they served the same food in both places nightly. We did find the buffets decent, they have cooking stations where you could get cooked to order meals

The property was ok , staff was friendly, and food was good and nutritious. Some restaurants were abit far and you had to take a shuttle to reach them . Other wise it was good . Parking was limited. It would be nice to ensure that non smokers were not close to those who smoke , as a no smoker I was not happy to smell the cigarette smoke from the neighbors. The Ac seems to be pulling the smoke from the neighboring room . Otherwise the stay was good.

This is our third time at the presidential suites. Silvio, the guy at the main bar is super nice and provides an amazing service. I liked the fact that I had different restaurant options. The pools are clean. My only horrible experience was the checking. The guy who checked us in was super rude and unprofessional. He did not explain things clearly. He made us feel as if we were bothering him. My husband wanted to leave the property but, I was able to convince him not to since we always have a great time here. Well, I think it would be our last time here at least for a couple of years.

The resort was nice, we didn't realize how big it was when we reserved. Presidential suites is very out of the way and this resort is huge. It was quiet, clean, the cleaning staff and service were excellent. A problem we had was that the cold water in our shower didn't work, and took 3 days to address. The same for restocking our fridge (restocked half way in a week long stay, after requesting numerous times), staff CONSTANTLY calling in the morning. The resort is huge, and you will be walking to get anywhere. Keep that in mind when booking.

Absolutely an amazing experience. The resort is huge. Bring walking shoes. The room was lovely. We had 2 bedrooms, 3 bathrooms and a kitchen/living room. Balcony was huge! The buffet restaurants food was authentically Dominican. The other restaurants needed reservations which has to be made by 11am at the front desk. The staff were great! Everyone is extremely nice! The area around the resort is very rural & country. Overall great time!

The room was located on the fifth floor with no access to elevator; My mom who’s in her 70s wasn’t able to walk back and forth by using a stairs. I booked a room for my mom and 15 year old boy, only one small bed was provide for 2 of them. When they requested for a room change it took almost 2 days to do so. The property was located 30 minutes away from the restaurants and beach, every day they were supposed to take a shuttle bus to get to the buffet and beach.

There were aspects I loved. The VIP Beach was great. Food was very good, as were the drinks. The general upkeep is very poor, with lots of minor repairs required. One main issue was the number of cockroaches we saw in our rooms. They told us the tour/presentation was not a sales event, but it clearly was.

I liked that the shuttle ran frequently, but needs better nightlife. There isn’t much to do at night. They try with low budget entertainment options, but there isn’t an area to dance. There is no nightclub and the casino is tiny.

The experience was great if you are a couple trying to have a relaxing stay go from monday to friday its less crowded and you can enjoy the amenities better. I recommend getting the spa treatment as soon as possible and when you book your room make sure you add how many people are going ahead of time because its a fee at the resort if there not added.

I wasn’t able to take a shower there wasn’t enough water pressure to keep the shower on. I had to get a new key every single night. The AC didn’t work. The lights were going on and off. I would never come back. Rooms look nice though

Stayed there for 5 days with my family. We had 4 rooms and had leaking celings in 3 and the 4th one balcony door was broken and the shower flooded the bathroom. Each day was something. Everything within the first 48 hrs of arriving. I went off the resort and came back to a tarantula in the stairs. They took 48 hrs to replenish the mini bar. It's like they had no care to handle any of out issues. I gontacted expedia and they wouldn't answer their call. Also all those pools and rooms are a big lie.

I paid extra for the king size bed suite in which they gave me 2 twin size beds. They told me I had to contact the property before booking with Expedia to see if the room was available. The room didn’t feel like it had air conditioned. There was a thermostat but I doubt it was working, We had a ceiling fan but that would just spin at moderate speed so we did have hot nights. Right next to the fridge we had, we found an empty bottle of soda and a rolled up handkerchief which had food in it. The room was not cleaned properly. Aside from the cleanliness of the room, to open the door, you’d need a card key. The card would fail multiple times in which I had to keep going to reception to get a new one. There was an occasion where the door lock itself was the problem and they sent a tech to fix the lock. The people are nice but I felt everything was rushed. The resort is at 3 stars at best

Upon arrival, I discovered that the air conditioning unit in my room was not working, making the room uncomfortably warm. In addition, the door to my room did not lock properly, which raised concerns about my safety. The water pressure in the shower was inconsistent and dropped significantly at times, making it difficult to enjoy a proper shower. Furthermore, the room phone was out of service, complicating any attempts to communicate with the front desk.

Nada limpio!

The property was ok the room had poor water pressure very difficult to take showers and the bathtub was old and peeling, the chaise was old and peeling as well and very uncomfortable.

If you aren't a member they treat you like second class. The bathroom had mold and roaches. The food was subpar at best and the restaurants had set menus you could only pick out of 2 or 3 dishes

La luz se fue como 5 veces en la noche con este calor tan terrible! 1 empleada tiene una actitud pésima. Después todo bien.

This hotel is beautiful but old. When we first arrived it was so exciting but soon turned into a nightmare. The room smelled like mold and they were able to move us. However, two days later our new room completely flooded (this happened to several other people as well). Our clothes were all soaked and they just came and mopped the room out for an hour. The water wasn’t even coming from the doors but rather the floor. The food was mediocre and it was almost impossible to make reservations. They acted as if everything was booked yet you go to dinner and no one was there. It seems as they push people to eat the buffet which was not great and almost the same daily. Several days we ventured into puerto plata for great food, even though we were staying at an all inclusive. Some staff were friendly but it wasn’t worth the trip. If you plan to stay I wouldn’t recommend more than two days.

I regretted being there the very first day, we even left the hotel earlier. ROOMS: We had two rooms (two couples celebrating honey moon) One of the rooms with a jacuzzi and the water was coming out dirty (I took pictures) The other room A/C was broken and it is so hot in DR. The refrigerators had no thermostat (it was broken) and the drinks in the room were not even cooled. There was no electricity like 4 times during the night. Restaurants: they were ok… VERY limited options (even the ones with reservations) Bar: TERRIBLE!! you could notice the liquor wasn’t the one you asked, and the cocktail were juices lol STAFF: most of them were nice! Only complaint is the cleaning ladies they rushed us to give them the dirty towels… like we had to give them, no matter what we were doing… Never again. The worst “all inclusive” resort ever.

was a little disappointed because I booked a one bedroom and was given a different room!!!

The bed was very uncomfortable.

Room is very old card open doors no working, X

I did not receive the room that was advertised. My room was supposed to include a kitchen and two beds. I received a room with a single bed and no kitchen. The property stated they gave me a single bed because I was alone and felt I didn't need two beds. They refused to give me the room I paid for. I also asked to be moved closer to the front because I was alone and my room was in the back of the property. It was very dark at night and I had to walk alone. They refused to move me. Expedia was very slow to help with my concerns. Ultimately they were unable to get my room changed. An Expedia rep gave me 125 key credits. He said it was not a part of my refund but a compen

Very decent for the price but nothing too fancy. Clearly a very old building

Absolutely an amazing experience. The resort is huge. Bring walking shoes. The room was lovely. We had 2 bedrooms, 3 bathrooms and a kitchen/living room. Balcony was huge! The buffet restaurants food was authentically Dominican. The other restaurants needed reservations which has to be made by 11am at the front desk. The staff were great! Everyone is extremely nice! The area around the resort is very rural & country. Overall great time!

The room was located on the fifth floor with no access to elevator; My mom who’s in her 70s wasn’t able to walk back and forth by using a stairs. I booked a room for my mom and 15 year old boy, only one small bed was provide for 2 of them. When they requested for a room change it took almost 2 days to do so. The property was located 30 minutes away from the restaurants and beach, every day they were supposed to take a shuttle bus to get to the buffet and beach.

Our apartment was just excelent. Good WIFI in and around the property. Good transport around all the facilities

My stay was disappointing due to the lack of temperature control in the room. There was no regulator to adjust the temperature, making it uncomfortable. This is a basic amenity that should be available.

My boyfriend and I, had a wonderful time. Our room was beyond amazing, staff were great & very helpful when you needed any assistance. Food is very tasty, they changed it up every day & it never once disappointed. Everything was a walkable distance, didn’t feel like anything was too far. We will definitely make it a yearly thing to visit, we already miss it & want to return!!

The staff was friendly and courteous.

I did not receive the room that was advertised. My room was supposed to include a kitchen and two beds. I received a room with a single bed and no kitchen. The property stated they gave me a single bed because I was alone and felt I didn't need two beds. They refused to give me the room I paid for. I also asked to be moved closer to the front because I was alone and my room was in the back of the property. It was very dark at night and I had to walk alone. They refused to move me. Expedia was very slow to help with my concerns. Ultimately they were unable to get my room changed. An Expedia rep gave me 125 key credits. He said it was not a part of my refund but a compen

Customer service was poor.

This is our third time at the presidential suites. Silvio, the guy at the main bar is super nice and provides an amazing service. I liked the fact that I had different restaurant options. The pools are clean. My only horrible experience was the checking. The guy who checked us in was super rude and unprofessional. He did not explain things clearly. He made us feel as if we were bothering him. My husband wanted to leave the property but, I was able to convince him not to since we always have a great time here. Well, I think it would be our last time here at least for a couple of years.

The resort was nice, we didn't realize how big it was when we reserved. Presidential suites is very out of the way and this resort is huge. It was quiet, clean, the cleaning staff and service were excellent. A problem we had was that the cold water in our shower didn't work, and took 3 days to address. The same for restocking our fridge (restocked half way in a week long stay, after requesting numerous times), staff CONSTANTLY calling in the morning. The resort is huge, and you will be walking to get anywhere. Keep that in mind when booking.

Extremely well kept and maintained property, the staff truly seems to understand the whole ethos of hospitality.

Not as accomodating as one would hope when making a reservation for two 2-bedroom suites. They said they never received the call I made to request rooms be close by. When we received our rooms they weren't stocked with drinks as promised. Had to go to the front desk 3 times before finally getting some. My baby was just waking up at the time of checkout but we already had everything packed up and in the car and told my husband to go checkout and that we'd be down in a minute. They were very rude and just said "we told you guys check out was at 11:30!". No ramps at all anywhere on hotel premises so definitely not stroller friendly.

Juan Esteban Buenos Días Atención Gerente Expidia He tenido una experiencia horrible con estas 2 reserva que he hecho con ustedes . Yo reserve días antes para tener un fin de Semana agradable con mi familia (niña de 5 años).En Presidential Suite 5 minutes to Beach All inclusive Itinerary #72898017760470 Reservation ID: HA-PX9743 Cuando llegamos allá fuimos tratados horribles por el personal del hotel y duramos más de 3 horas entre llamando a Servicio al cliente de Expidia y gerencia del hotel con actitudes horribles para nosotros y pidiéndonos retirarnos porque no teníamos ninguna reserva con ellos. Conclusión aquí en República Dominicana es holiday weekend y todo esta Sold out.. este Resort lo que hicieron fue vender mi reserva que había hecho días y horas antes a otros huéspedes por un precio mayor, afectado a mi y mi familia, mi tiempo, mi dinero ( hacer 3 reservaciones para reubicárnos) Esto es inaceptable! Por sugerencia de Servicio al cliente de parte de Expidia la única solución que me presentan es hacer otra reserva para 3 personas en último momento donde el resort para esa hora para 3 huéspedes es de casi $1,000 dólares por noche y solo Expidia me da como solución $122. Mientras tanto mi familia y yo estamos abandonados en puerto plata después de haber manejado 2 horas para ir a ese resort. Segunda Reservacion Flavored Vodka Itinerary #72899541810249 Llegamos a este Hotel que aparece con 3 nombres diferentes y difícil de llegar a esa ubicación En Recepci

I wish that I never book this place , we pick two room Presidencial suits , front desk staff rude and bad services, I request extra clean towels the answers was how many people you have in your room? We don’t have any clean towels, them 2 hrs after they sent house. Keeper saying that she can dry the dirty ones that used to clean the floor . All bathrooms was clogged contact maintenance no one has answered.

They picked me and my husband up to show us the property and trying to sell us membership and when we declined their attitude changed towards us.

I read a lot of reviews on this place before booking. I will say that I regret not booking Cofresi Beach Resort or the Lifestyle Beach Club hotel as they are both actually on the beach and have a better options than the Presidential Suites. That being said, I am not unhappy with my decision. We still had access to all of the other resorts in the Lifestyle compound. We had the option to walk or take the shuttle that between the hotels. Once we knew where we were going, though, we opted to walk as it was usually not too far and then we did not have to tip the driver. I would recommend that you take cash and get DR pesos (100 pesos is like $2 US) for tips for the bartenders and shuttle drivers. It is not required, but they do appreciate it and remember it...and give you better service. I know it should not be that way, but it is what it is. I will also say that I preferred the stay during the week rather than the weekend. It was a LOT less crowded and easier to enjoy the beaches, pools, bars and restaurants. I was a bit confused on the whole eating rules. We were told that we could only make reservations at the restaurants for two nights since we were not "vacation club" members (read timeshare without the maintenance fees and restrictions on travel dates). However, there was always two different buffets to choose from, but they served the same food in both places nightly. We did find the buffets decent, they have cooking stations where you could get cooked to order meals

The property was ok , staff was friendly, and food was good and nutritious. Some restaurants were abit far and you had to take a shuttle to reach them . Other wise it was good . Parking was limited. It would be nice to ensure that non smokers were not close to those who smoke , as a no smoker I was not happy to smell the cigarette smoke from the neighbors. The Ac seems to be pulling the smoke from the neighboring room . Otherwise the stay was good.

The was beautiful and quiet. Too big enjoy, because every is far way from one place to the other.

The buffet was closed , I have Togo far to another buffet just because there was empty hotel of guess

The resort was nice, we didn't realize how big it was when we reserved. Presidential suites is very out of the way and this resort is huge. It was quiet, clean, the cleaning staff and service were excellent. A problem we had was that the cold water in our shower didn't work, and took 3 days to address. The same for restocking our fridge (restocked half way in a week long stay, after requesting numerous times), staff CONSTANTLY calling in the morning. The resort is huge, and you will be walking to get anywhere. Keep that in mind when booking.

Absolutely an amazing experience. The resort is huge. Bring walking shoes. The room was lovely. We had 2 bedrooms, 3 bathrooms and a kitchen/living room. Balcony was huge! The buffet restaurants food was authentically Dominican. The other restaurants needed reservations which has to be made by 11am at the front desk. The staff were great! Everyone is extremely nice! The area around the resort is very rural & country. Overall great time!

The room was located on the fifth floor with no access to elevator; My mom who’s in her 70s wasn’t able to walk back and forth by using a stairs. I booked a room for my mom and 15 year old boy, only one small bed was provide for 2 of them. When they requested for a room change it took almost 2 days to do so. The property was located 30 minutes away from the restaurants and beach, every day they were supposed to take a shuttle bus to get to the buffet and beach.

I liked that the shuttle ran frequently, but needs better nightlife. There isn’t much to do at night. They try with low budget entertainment options, but there isn’t an area to dance. There is no nightclub and the casino is tiny.

First we noticed in the room ac wasn’t cooling Second the kitchen appliances were not working especially the fridge. The fridge was not cooling and it was leaking water all over the kitchen Third the food gave us a food poisoning and we were throwing up and having diarrhea the whole three days we stood at the resort And fourth everything was far away from the room which made it very inconvenient for us

My boyfriend and I, had a wonderful time. Our room was beyond amazing, staff were great & very helpful when you needed any assistance. Food is very tasty, they changed it up every day & it never once disappointed. Everything was a walkable distance, didn’t feel like anything was too far. We will definitely make it a yearly thing to visit, we already miss it & want to return!!

We stayed 5 nights all inclusive package, $500/night 2 bedroom suite room. First 2 days no hot water, continual power outages leaking refrigerator took 3 days to have maintenace address. Very deceptive marketing regarding food service and low quality food and beverages without any ability to upgrade choices. Inconvenient dinner reservation policy and failure to tell you that you are limited in the number of reservations based on the length of your stay. We stayed 5 night but only allowed to make 3 dinner reservations. $500 US per night room and we had to pay $3 per day to use the room safe. Property and management practices a true example of the saying " You can\'t judge a book by its cover" . Cover was beautiful but the pages were not worth reading.

It was not a true all inclusive. No restaurants were open. They only had a cheap and low quality buffet with limited options. Totally unacceptable to be called in all inclusive. They literally try to nickel and dime me for everything. It was not a true all inclusive. No restaurants were open. They only had a cheap and low quality buffet with limited options. Totally unacceptable to be called in all inclusive. They literally try to nickel and die me for everything they made me pay for an umbrella as well as, the safe that comes standard in your room in every all inclusive they were horrible

The property was ok , staff was friendly, and food was good and nutritious. Some restaurants were abit far and you had to take a shuttle to reach them . Other wise it was good . Parking was limited. It would be nice to ensure that non smokers were not close to those who smoke , as a no smoker I was not happy to smell the cigarette smoke from the neighbors. The Ac seems to be pulling the smoke from the neighboring room . Otherwise the stay was good.

Staff is very lazy, food is not good and few variety. Impossible to get reservation to Restaurants. The only good thing is the room and pool.

Absolutely an amazing experience. The resort is huge. Bring walking shoes. The room was lovely. We had 2 bedrooms, 3 bathrooms and a kitchen/living room. Balcony was huge! The buffet restaurants food was authentically Dominican. The other restaurants needed reservations which has to be made by 11am at the front desk. The staff were great! Everyone is extremely nice! The area around the resort is very rural & country. Overall great time!

This was my 7th time traveling to the Dominican Republic and this was my least relaxing and least enjoyable experience I have had at any all inclusive in the DR. The property boasts of how many restaurants, bars and beaches they have, however you quickly learn you are only allowed access to about 1/4 of the amenities if you are not a member. Very frustrating to be turned away time and time again because you are not allowed to dine at certain restaurants, cannot visit the Waffle House or get ice cream, can not enjoy many of the beach’s or pool areas. Additionally we were constantly chased by staff trying to sell us something, from massages to excursions and memberships. There was also ZERO hot water most days, we were able to take a warm shower on only 1 of the 7 days we stayed there.

The service was really very poor. The food quality and variety was horrible. Will not come again

Was not very happy with the food.

Buffets can be better and drinks and well all juices are artificial flavors for drinks please change Front desk personnel they are very attentive.

My boyfriend and I, had a wonderful time. Our room was beyond amazing, staff were great & very helpful when you needed any assistance. Food is very tasty, they changed it up every day & it never once disappointed. Everything was a walkable distance, didn’t feel like anything was too far. We will definitely make it a yearly thing to visit, we already miss it & want to return!!