Name: Sleep Inn & Suites West Knoxville
Address: 11341 Campbell Lakes Drive, Knoxville West, Knoxville, Tennessee, United States of America, Knoxville, Knox County, US
Price range: $70–$278 per night
Rating: 7.75

What guests think

At Sleep Inn & Suites West Knoxville, guests often highlight friendly staff, a convenient highway location, and reasonable prices, while feedback is mixed on cleanliness and upkeep, with reports of dated rooms, odors, pests, and occasional water or HVAC issues.

Many travelers found the beds comfortable and rooms quiet enough for a night’s rest. Breakfast reviews are split, ranging from great waffles and ample options to limited choices, stale items, or supplies running out early. Facilities show inconsistency too, with reports of a closed or unclean pool, occasional elevator problems, and parking that can be tight for large trailers. It suits short, no-frills stays during road trips.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Facilities are basic; the outdoor pool is sometimes closed or unclean, and there have been elevator issues. Pet friendly policies are noted, though weight limits apply; parking is generally easy but can be tight for large trailers.

Related guest reviews

8

Michael

Jun 10, 2025

·

Stayed 2 nights

Check in was great, the desk clerk was super friendly. The building is older, but clean. The pool was drained & not in use, which is weird because its June. I would've liked to have used it. Didn't see any breakfast options. Check out took forever because the clerk wasn't at the desk; another family was also waiting & it took about 20 minutes to find someone, which is unacceptable. Overall, a decent, cheap option in a pinch, but I'd probably pay a bit more next time & just stay at the Hampton Inn next door.

6

Elizabeth

Oct 15, 2023

·

Stayed 2 nights

Ok property. A little dated. Basic. Breakfast was not good we went to Starbucks about 1 Mike away. Cleaning staff was very friendly. Met people in the stairwell who had been stuck in the elevator for 30 minutes. Don’t stay here unless you have to. We had to because of the UT home game and rooms were very limited in the area.

8

Angela

Jul 27, 2025

·

Stayed 1 night

Ms. Kimmy was a complete JOY at check-in. She was kind, attentive, and answered all of my questions about where to park and the property. Thank you! The pool was clean (my children said it was very warm and fun), the room appeared clean at check-in, there was a slight smell of moisture in the room, but it was overall nice. I appreciate the food options, gas station options, and proximity to the highway.

10

Luis

Sep 22, 2025

·

Stayed 1 night

Pet Friendly, nice dog walking area. Clean comfortable beds.

8

Daniel

Oct 6, 2023

·

Stayed 2 nights

This hotel looks like it needs more maintenance. The toilet is loose on it mounting. The pool is green with algae. The computers appear out of whack. The clerk had to enter my information twice and now there's two holds on my credit card. The employees were friendly and the location was good.

2

Tracey

Mar 15, 2023

·

Stayed 1 night

Was turned away as dog more than 20lb. This was not mentioned anywhere on Hotels.com mobile app. Was left with no accommodation, after dark, after driving 750 miles from New York. Have been a long time customer; never again. Appalling.

6

Patricia

Apr 16, 2023

·

Stayed 1 night

Out our window was the pool area that was very dirty and the pool itself had not been covered so it was full of algae and dirt. Not a nice sight to see when you open the curtains.

8

Colleen M

Aug 11, 2024

·

Stayed 1 night

The rooms was clean but the hallways were dirty. Roof must have a leak there was a fan drying out the carpet. Looked like they were doing some updating as well. The pool looked new but you couldn't get to it, the pool fab was broken. Breakfast was good they had a nice assortment offiid to eat. The coffee was good too. We just stayed overnight and I'd book here again for overnight.

4

Russ

Jul 2, 2023

·

Stayed 2 nights

There was never anyone at the front desk. Check-in 8PM Thur, leaving 11:00AM Fri, Return 7:30 Fri, Check-out 11:00AM Saturday. Wait was about 10 minutes before anyone showed up at check-in. Friday AM the elevator was broken. It was disturbing to see some elderly trying to make their way down the stairs.

8

Francis E

Jun 15, 2025

·

Stayed 1 night

Parking was limited if towing a large trailer. Need better directions to hotel. Not difficult to find just street signs hard to see at night.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness feedback is inconsistent: many rooms were described as clean or spotless, but multiple guests reported odors, mildew or mold in bathrooms, dirty common areas, and occasional pests such as roaches and, in one case, bed bugs. Housekeeping thoroughness varies between stays.

Related guest reviews

8

Teresa

Jan 5, 2026

·

Stayed 1 night

Spotless clean room. Friendly staff

8

Praveen

Aug 31, 2024

·

Stayed 1 night

This is a good hotel at a convenient location in Farragut. The reason I gave a 3 for cleanliness is due to mold in the tub.

2

Richard

Jun 26, 2025

·

Stayed 1 night

The room was musty smelling. The hotel smelt like old cigarettes. Our sheets and pillows were damp.

2

Brittany

Aug 13, 2025

·

Stayed 1 night

If you want to feel like your wet while you sleep your in luck, stay here. Black mold on the ceiling.

4

Richard

Dec 4, 2024

·

Stayed 1 night

We were excited to book this hotel based on other’s reviews stating it was a 10/10. Our experience was different. The overall appearance is fine and the service staff is outstanding. That said; the king bed we slept on should have been replaced 5 years ago. It sloped toward the headboard and you could feel the mattress springs through whatever padding was left. The carpet in the room was also worn out as evidenced by it bunching up and posing as a potential tripping hazard at night. We also were disheartened to find roaches, the small German cockroaches in the bathroom when we flipped the light on. The good news is that our bed bug check was negative. As we value a good night’s sleep the most for a stay we are sorry to give two thumbs down on this property due to the bedding and cockroaches

2

Brian

Jan 3, 2025

·

Stayed 1 night

Cockroaches in the room. Left immediately.

10

Larz

Jan 1, 2023

·

Stayed 1 night

I’ve stayed at this hotel before. It’s going thru a renovation though, and the changes are nice! The room was spotless and the bed was the most comfy of any hotel I’ve ever stayed in.

4

ester

Sep 11, 2023

·

Stayed 9 nights

This hotel has a bed bug problem as I was bitten several times.

4

Manira

Dec 31, 2023

·

Stayed 1 night

You are better off paying a little more for one of the more updated hotels right next door. The room was unacceptably dirty. There were dead roaches in the bathroom, dog hair on everything, and old moldy fries in the sleeper couch. They used a lot of paint to try and mask previous singe and damage but it just made it more obvious. There was no bedding for the pull out sofa bed in the room. When we called the front desk, they told us it was housekeeping’s day off and they did not know where to locate extra bedding. I find it hard to believe they don’t have access to where clean linens are stored as asking for extra towels and/or blankets is a very common request. It took over an hour for them to literally strip the bedding from another room so that we could make the sleeper sofa so our child could sleep on it. Overall very disappointed.

4

Christopher

Jan 13, 2026

·

Stayed 1 night

A/c in room was extraordinarily noisy, uncomfortably warm, not responsive to thermostat at all. Poor water pressure/flow at bath sink, mold/mildew in caulk around bathtub and shower. Odd odors in hallway. Left early, impossible to get any rest.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Beds are frequently praised for comfort, and some rooms feel spacious and quiet enough for a night’s rest. However, many note dated decor and wear, noisy or hard to regulate air conditioning, occasional highway noise, and maintenance issues in bathrooms and fixtures.

Related guest reviews

10

Bernard

Mar 16, 2025

·

Stayed 1 night

Bed was very comfortable

10

Lisa

Jan 13, 2025

·

Stayed 3 nights

Finally found a Hotel with a comfortable bed

6

Sharon

Jun 1, 2024

·

Stayed 1 night

It wasn’t the best place we’ve ever stayed, but it wasn’t the worst either. It was clean, and the beds were comfortable. However, there were holes in the walls around the outlets, and the bathroom was chipped and outdated. Water sprayed everywhere when you took a shower and the toilet paper holder was not screwed into the wall, so fell off every time you used it.

10

Luis

Sep 22, 2025

·

Stayed 1 night

Pet Friendly, nice dog walking area. Clean comfortable beds.

4

Richard

Dec 4, 2024

·

Stayed 1 night

We were excited to book this hotel based on other’s reviews stating it was a 10/10. Our experience was different. The overall appearance is fine and the service staff is outstanding. That said; the king bed we slept on should have been replaced 5 years ago. It sloped toward the headboard and you could feel the mattress springs through whatever padding was left. The carpet in the room was also worn out as evidenced by it bunching up and posing as a potential tripping hazard at night. We also were disheartened to find roaches, the small German cockroaches in the bathroom when we flipped the light on. The good news is that our bed bug check was negative. As we value a good night’s sleep the most for a stay we are sorry to give two thumbs down on this property due to the bedding and cockroaches

6

Cherian

Jun 13, 2023

·

Stayed 1 night

Outdated and falling apart.

8

Joseph

Nov 30, 2024

·

Stayed 1 night

Overall the stay was perfectly fine for what I was looking for. The hotel was right off the highway which was ideal for me and many food options within walking distance. Check-in was smooth and easy. Hotel is showing wear and tear and there was a weird smell throughout the common areas and hallways. Smell was not in the room, which was clean and had everything needed, though the bathroom was in a little disrepair. Taken all together, I would stay again if passing by.

4

Christopher

Jan 13, 2026

·

Stayed 1 night

A/c in room was extraordinarily noisy, uncomfortably warm, not responsive to thermostat at all. Poor water pressure/flow at bath sink, mold/mildew in caulk around bathtub and shower. Odd odors in hallway. Left early, impossible to get any rest.

10

Wayne

Mar 2, 2025

·

Stayed 1 night

We found our room to be very comfortable.

6

Wayne

Jan 8, 2026

·

Stayed 1 night

It was clean. Something should be done about the highway noise like different windows.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Staff are widely praised as friendly, helpful, and accommodating, with several guests mentioning standout employees and easy check ins. However, recurring complaints include unattended front desk or slow service at times, occasional rudeness, billing errors, and key or room assignment mishaps.

Related guest reviews

10

Tammy

May 24, 2024

·

Stayed 1 night

The staff was wonderful. Very accommodating and friendly. Would stay here again.

2

Sandy

Jul 27, 2023

·

Stayed 1 night

We prepaid for a room through Expedia and when we got to the hotel there was no one at the front desk. Another customer came by and said “good luck, they have been MIA all night.” We waisted 1 hour waiting for someone and calling to get our money back so we could stay somewhere else. I emailed the general manager and never heard back. Very disappointed!

10

Jennifer

May 5, 2025

·

Stayed 2 nights

The staff was amazing letting us check in early. The room was clean and spacious. The hotel could use a renovation but it was perfect for our 2day stay.

2

Louis

Feb 9, 2025

·

Stayed 1 night

Arrived to check in and found note at counter saying attendant had to step away and would return momentarily. We, and another guest who had arrived, waited 20 minutes. Finally I called the front desk phone number and someone picked up the phone and then came to the counter. Also, waffle mix at breakfast was sour indicating that it had turned bad. Will never return.

10

Larry

Feb 24, 2025

·

Stayed 1 night

Accidentally left my computer in the room. The staff went way above expectations to get it back to me promptly. THANKS!

4

Brittney

Oct 15, 2025

·

Stayed 3 nights

I was charged double once I checked in. The hotel said it should fall off and laughed it off and now I'm having to dispute my bank for the charges.

10

Brent

Aug 11, 2025

·

Stayed 2 nights

The manager and staff of this property are excellent. Several employees greeted us and recognized us from a prior visit. Traveling with a dog can be a challenge, they make it seamless. Comfortable beds, good breakfast bar, pool, etc. We will be back.

4

Kaylyn

Oct 13, 2025

·

Stayed 2 nights

Hotel bed was extremely uncomfortable and room temp was hard to regulate so it was not comfortable. Booked room for 2 nights but front desk only activated the hotel key card for 1 so was locked out the second night and had to get new key cards, no apology.

4

Russ

Jul 2, 2023

·

Stayed 2 nights

There was never anyone at the front desk. Check-in 8PM Thur, leaving 11:00AM Fri, Return 7:30 Fri, Check-out 11:00AM Saturday. Wait was about 10 minutes before anyone showed up at check-in. Friday AM the elevator was broken. It was disturbing to see some elderly trying to make their way down the stairs.

10

Brent

Apr 25, 2025

·

Stayed 1 night

We dealt with both the desk clerk and manager at check in, they were beyond helpful with our reservation and some arrangements we needed. Property was clean, good breakfast, but the staff is what makes this property our new go-to in Knoxville

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Location is consistently praised for easy access to I 40 and I 75 and proximity to Turkey Creek, restaurants, and shopping; many found it convenient for quick stopovers. Some guests noted occasional highway noise, but others reported quiet rooms.

Related guest reviews

10

Damaris

Oct 30, 2023

·

Stayed 1 night

The hotel was within walking distance from restaurants. And it had hot breakfast.

10

Jennifer

Nov 6, 2023

·

Stayed 1 night

This property is right off the highway, which is very convenient if you are passing through Knoxville. Although the hotel could use a little updating on the outside, the room was very clean and up-to-date. I would definitely recommend staying here.

10

Mary

Jun 27, 2024

·

Stayed 1 night

Convenient to the interstate without being noisy and a quick drive to multiple dining and shopping options.

10

Marlene

Jun 14, 2025

·

Stayed 2 nights

Near destination.

8

Joseph

Oct 11, 2023

·

I have stayed here several times. The property is convenient to I-40 and I-75 without having much traffic noise. It's clean and reasonably priced, and has a nice breakfast. The property is within walking distance of several restaurants and shopping.

10

Mary

Apr 13, 2025

·

Stayed 1 night

Location was great..easy on/off highway

8

Russell

Nov 13, 2023

·

Stayed 1 night

Ok for a quick night stay Right off interstate but not noisy. Cracker Barrel next door. Comfortable bed.

8

Laura

Nov 13, 2025

·

Stayed 1 night

It was a quick overnight. Perfect location off the interstate.

10

Vincent

Nov 16, 2024

·

Stayed 2 nights

These was one of the least expensive hotels in the area. It was updated, clean and very comfortable. I was very nice. The free breakfast was a bonus and was acceptable, ok. It is right next to the Cracker Barrel, so if you would like to spend a little money, you can go there. Dunkin is across the street. It is right off of the highway, easy on and off. 15 min drive to downtown Knoxville or 30 min to Smokey Mountains.

6

Wayne

Jan 8, 2026

·

Stayed 1 night

It was clean. Something should be done about the highway noise like different windows.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast feedback is inconsistent: some guests enjoyed hot items and waffles, while others found limited variety or poorly maintained items, with stale or dry food and supplies like plates or milk sometimes running out.

Related guest reviews

4

David

Jun 12, 2023

·

Stayed 3 nights

Pros: 1. Price...Knoxville hotels were expensive for our stay, why we chose sleep inn and suites. 2. Cracker Barrel and Daddy Mac's (food is amazing!) Is a mere 400' from the hotel. 3. Front desk accomodated our request for a top floor room. 4. Swimming pool was available, but there were no chairs or loungers to use. Cons: 1. There was no plates or milk available for breakfast at 7:30 am. 2.even though there was new paint and carpets, the room was run down...no bar in the closet to hang clothes, towel rack by the sink fell off, drywall inthe bathroom was all banged up) 3. No hot water Friday morning around 630 a.m. water was luke warm 4. King size mattress was broken down, and bed frame (platform bed) made alot of noise every time you moved). We tried rotating the mattress and it didn't help. 5. Air conditioner was noisy 6. They only have one luggage cart (one!). Had it available when we got there (needed it for our cooler) but was nowhere to be found and had to carry the cooler from the last room in the hallway to the elevator and then out to my car when we left.

2

Louis

Feb 9, 2025

·

Stayed 1 night

Arrived to check in and found note at counter saying attendant had to step away and would return momentarily. We, and another guest who had arrived, waited 20 minutes. Finally I called the front desk phone number and someone picked up the phone and then came to the counter. Also, waffle mix at breakfast was sour indicating that it had turned bad. Will never return.

10

Lynn

Sep 9, 2025

·

Stayed 1 night

Our stay was a quick one, but everything was good. Clean hotel. Friendly staff. Chose to try the included breakfast and, I have to say that this was the best breakfast that we've had in a hotel in a longgg time. Thank you to the staff.

4

Lori

Mar 4, 2023

·

Stayed 1 night

It was dirty and only cereal for breakfast. And no coffee.

10

John

Oct 31, 2023

·

Stayed 1 night

The breakfast there was not too exciting. The sausage and powdered eggs were not edible. The bagels were stale. Coffee was good though

10

Vickie

Apr 27, 2024

·

Stayed 1 night

Jay checked us in quickly, a few minutes before the check-in time of 3:00 EST on April 25th. He was very nice and shared some suggestions for food in the area. This property is right off the interstate and is close to many places to eat and shop. We were on the 3rd floor, room 309. The king bed was very comfortable, the room was very clean, and we had everything we needed for one night. We had traveled to Knoxville to attend a concert downtown, which was approximately 13 miles away. Thankfully, I had been to Knoxville within the last two years and knew that traffic was a nightmare going into downtown. We left our room at 5:15 and arrived at the parking garage in 45 minutes, just in case some might need a point of reference. The next morning, after sleeping very comfortably, we went downstairs and had coffee, juice, hot waffles, and sausage. There were also yogurt, eggs, cereal, toast, muffins, oatmeal, etc. Kathryn kept the area spotless and replenished it often. I would highly recommend this property to anyone visiting the Knoxville area. Downtown, a room goes for $200 a night, and I doubt it would have provided better amenities or a great night's sleep.

10

Linzi

Apr 1, 2024

·

Stayed 1 night

Room was clean beds were comfy and the hot continental breakfast was yummy!

8

Charles

Jun 24, 2023

·

Stayed 1 night

We enjoyed our accommodations and our stay, but the breakfast area was not well staffed. Food ran out long before the deadline.

10

Ann

Apr 11, 2024

·

Stayed 1 night

Very clean, friendly employees from the front desk to breakfast attendant, comfortable, easy access and parking. Breakfast was good.

6

Bart

Jul 30, 2025

·

Stayed 3 nights

The room was clean and quiet. The staff was friendly and helpful. The overall condition of the building was below average. The breakfast was poor. LIttle selection. The powdered eggs were old and dry. However, if you're just looking for a clean, quiet place to sleep at a low price, this will work.

Was this helpful?

AI-generated summary based on recent guest reviews

Month	Average price
January	$76
February	$81
March	$83
April	$79
May	$101
June	$77
July	$76
August	$83
September	$92
October	$88
November	$97
December	$75

Su	Mo	Tu	We	Th	Fr	Sa
				1 $76	2 $195	3 $212
4 $93	5 $76	6 $76	7 $76	8 $76	9 $93	10 $93
11 $70	12 $75	13 $75	14 $76	15 $78	16 $255	17 $255
18 $85	19 $76	20 $76	21 $76	22 $76	23 $93	24 $93
25 $73	26 $74	27 $76	28 $76	29 $75	30 $93	31 $93

Sleep Inn & Suites West Knoxville

Prices for Sleep Inn & Suites West Knoxville

Monthly average prices

About this property

Location

Room options

Suite, 1 King Bed with Sofa Bed

Standard Room, 1 King Bed

Standard Room, 2 Queen Beds

Room, 1 Queen Bed, Accessible

Guest reviews of Sleep Inn & Suites West Knoxville

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Sleep Inn & Suites West Knoxville

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18 $141	19 $177
20 $88	21 $77	22 $76	23 $78	24 $78	25 $278	26 $179
27 $76	28 $76	29 $76	30 $76