Name: TownePlace Suites Dallas Plano/Richardson
Address: 545 K Avenue, Plano, Texas, United States of America, Plano, Texas, US
Price range: $106–$175 per night
Rating: 8.9

What guests think

At TownePlace Suites Dallas Plano/Richardson, guests frequently highlight clean, modern rooms with in-room kitchens, friendly service, and a convenient location near shops and freeways, along with a generally well liked complimentary breakfast that adds value to short and extended stays.

Housekeeping is scheduled infrequently and several reviews report missed service over multiple days, with occasional cleanliness or maintenance issues such as pests, musty odors, or dusty carpets. Some found rooms smaller than expected, especially when using sofa beds, and noted awkward TV placement, noisy or temperamental A/C, or rare Wi-Fi problems. There are also multiple reports of overbooking or late-night room availability problems and unexpected charges or slow refunds, plus a few concerns about the surrounding area. Expect a modern, value-focused stay with strong basics and some operational variability.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Mentions include a clean pool and patio, a handy lobby market, and well kept laundry facilities.

Related guest reviews

6

Kimberly

Feb 19, 2024

·

Stayed 2 nights

Convenient location. Not mentioned at check in, but one of our rooms had a space heater because the unit in the room was not working. The space heater did not have a thermostat so the room got very hot. Also, although the drink menu was displayed, the bartender did not have the ingredients for any of the drinks not even the one she offered me.

10

Minh Thu T

Mar 17, 2024

·

Stayed 1 night

Everything was good, room is clean, laundry area is clean and perfect, the staff are very friendly and nice…

10

Shannon

Aug 21, 2023

·

Stayed 2 nights

It was our first time staying at a Townplace Suites before and we had a perfect experience! EVERYONE at the hotel were extremely friendly and accommodating. One evening our bartender also helped us with our air conditioning (and she did it with a huge smile on her face)! The staff really seemed to work as a team. The amenities were great, kitchen in room was really a plus and the experience overall was wonderful! We will definitely be back next month!

10

Chris

Nov 18, 2023

·

Stayed 4 nights

Everything but the condition of the carpet, tile beds and pillows was great. Room 310 needs to be completely gutted and redone with new carpet, beds, pillows, bathroom tile. However I cannot speak more highly about this place, they have a full kitchen with garbage disposal, sink, dish washer, knives, forks, spoons, micro, full fridge, plates etc in the room it was great. The other cool thing they do is allow you to cook on new Webber genesis out by the pool that they supply. There’s a huge gas grilling area, they supply seasoning, tongs, gas all you need is food. Really cool place

10

Clayton

Feb 7, 2024

·

Stayed 1 night

Liked everything about it clean rooms/facilities accessibility to rooms and the dining area great parking easy access to highway

10

LaQuintun

Jul 17, 2025

·

Stayed 1 night

Very clean, very nice staff. Small store in the hotel lobby with a few nice choices.

6

Katie

Oct 16, 2023

·

There are definitely similar properties in the area that I prefer to stay at compared to this Marriott. The King suite was incredibly small and the carpet was not vacuumed before our stay, bits and crumbs all over the floor. Biggest problem was the a/c unit. It would turn on quietly for a few minutes, then start making a loud rattling noise, then would be quiet again. It constantly woke us up during the night and even turned down, the room was rather warm. The outdoor seating area with the fire pit faces the main road, not a nice and quiet place to hang out. The free breakfast was a nice perk with fruit, yogurt, oatmeal, eggs, waffles, and breads. Overall, would choose a different hotel.

10

Cecil

Mar 31, 2024

·

Stayed 1 night

Service was excellent, facilities were in fine working order, clean and up to date. Enjoyed the Saturday breakfast as well.

10

Eki

Mar 15, 2024

·

Stayed 4 nights

My kids and I had a great spring break stay. The hotel was kids friendly with heated pool, nice breakfast options, and very clean. My kids enjoyed their stay.

10

Rachele

Jun 4, 2023

·

Stayed 3 nights

I loved staying at this hotel. Very modern, clean, nice amenities (the little kitchenette was great!) The beds were very comfortable, the pool was clean and cute. There was a nice patio area to sit outside to enjoy the nice weather. Breakfasts were very good with multiple items to choose from and the coffee was delicious. The laundry room was clean and modern. Finally, the staff were all super friendly and helpful. I'd highly recommend this hotel!

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Cleanliness

Many guests describe very clean rooms and public areas, but housekeeping runs every other day and several stays reported missed or delayed service, with occasional issues like cockroaches, mildew smells, or unvacuumed carpets.

Related guest reviews

10

Michael

Nov 16, 2025

·

Stayed 1 night

Great breakfast and hotel was clean and quiet over all a fantastic place to stay

10

Sarah

Jan 5, 2025

·

Stayed 1 night

Super clean hotel and room. Seemed very new. The area seemed nice and felt safe. Happy with our stay.

10

Rochelle

Apr 24, 2024

·

Stayed 2 nights

Very clean! Breakfast was very nice! And room looked exactly like picture

6

Angela

May 26, 2023

·

Stayed 2 nights

The carpet had not been vacuumed. Visible dust pockets around the room like Cobb webs. It was horrible. The limited breakfast choices. The sausage tasted old and just gross. I choose this property specifically it was advertised as hot dining options. Those options were powered eggs stale muffins and oatmeal waffles. This is a continental breakfast.I will say all staff were 5of5 just very kind and helpful. House keeping staff said “no speak English” when I ask for fresh towels. I took the towels off their cart. I do not recommend staying here. I honestly had to take a towel and wipe the Cobb webs of dust off the furniture. I had no choice but to keep my house shoes on while in the room. It was like walking on a gritty floor. Everything counts for me when I’m paying 110.00 plus dollars per night. I suggest that these rooms are signed off on cleanliness including vacuuming floor and sweeping dust cobbs off around the furniture. I had no choice but to clean the mess up as I have severe allergies.

10

Andrea

Dec 1, 2025

·

Stayed 5 nights

Great, spacious and clean room! Very happy with our stay

6

Abdullah

Jun 24, 2025

·

Stayed 7 nights

They did not have a house keeping everyday. They had it every other day but they did not come to ours in first 4 day.

10

Davis

Mar 3, 2025

·

Stayed 2 nights

The only complaint I have is that when you used the sink in the bathroom it smelled like mildew. Every thing was great!

8

Jeffrey

Dec 28, 2022

·

Stayed 5 nights

Most likely will stay at a different hotel in the area next time. Rooms were among the smallest I have seen, housekeeping services were nearly non-existent (room cleaned only 1 of 5 night), terrible, terrible view from pur room, coffee not kept fresh throughout the day, had to basically manicure our room ourselves, go to the front desk to pick up towels, soap, toilet paper, kleenex, due to staffing issues and housekeeping service dates. Did not appreciate spending over $1K for two rooms for 5 nights and having to service our selves instead of the hotel providing the services travelers usually are accustomed to receiving.

10

Hussein

May 18, 2025

·

Stayed 1 night

Everything was good except some small dead cockroach in the room floor and saw one walking on the hawllay carpet.

10

Diana

Oct 26, 2023

·

Stayed 5 nights

Room is very clean. My only complaint is that the maids did not service the room until the day before we left. Had to go downstairs to get coffee two days in a row. And had to ask for additional toilet paper, and they did not even make the bed.

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AI-generated summary based on recent guest reviews

Rooms

Modern, comfortable studios with full kitchens are a highlight. Some guests found layouts small (especially with sofa beds), and noted awkward TV placement, noisy or inconsistent A/C, or spotty Wi-Fi.

Related guest reviews

10

Rob

Aug 11, 2024

·

Stayed 1 night

We arrived late in the evening but the front desk person was very friendly. The room was very comfortable and it was updated with a contemporary feel.

8

Dolores

May 26, 2024

·

Stayed 1 night

The room was too small to use the sofa bed

6

Jeffrey

Sep 26, 2023

·

Stayed 3 nights

Wifi was not working and AC was not working had to go through trouble and wait till they got it working

8

Vashti

Jul 17, 2024

·

Stayed 7 nights

Loved the location. It was 10 minutes from my family. The hotel was clean and the room was equipped with a mini kitchen. The pillows were not comfortable but the bed was comfortable. I would stay here again. I felt at home.

6

Katie

Oct 16, 2023

·

There are definitely similar properties in the area that I prefer to stay at compared to this Marriott. The King suite was incredibly small and the carpet was not vacuumed before our stay, bits and crumbs all over the floor. Biggest problem was the a/c unit. It would turn on quietly for a few minutes, then start making a loud rattling noise, then would be quiet again. It constantly woke us up during the night and even turned down, the room was rather warm. The outdoor seating area with the fire pit faces the main road, not a nice and quiet place to hang out. The free breakfast was a nice perk with fruit, yogurt, oatmeal, eggs, waffles, and breads. Overall, would choose a different hotel.

8

Peter

Dec 11, 2024

·

Stayed 4 nights

Love the kitchen with full size microwave , sink, hot plates , full size fridge and dishwasher.

6

Chris

Jul 23, 2023

·

Stayed 9 nights

The biggest thing I would change is the incredibly awkward location of the TV. I’ve never been to a hotel that didn’t place it at the end of the bed(s). Very strange to have it off on the side on the wall to the bathroom instead.

10

Peter

Dec 11, 2024

·

Stayed 1 night

Love having the full kitchen, did notice the room is a bit smaller than it could have been.

10

Star

Oct 15, 2023

·

Stayed 1 night

Very nice rooms

10

Laura

Sep 26, 2025

·

Stayed 4 nights

Well appointed room

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AI-generated summary based on recent guest reviews

Service

Staff are commonly praised as friendly, helpful, and accommodating. However, several reviews report overbooking or late-night check-in problems and disputed charges or slow refunds.

Related guest reviews

10

Armando

Jun 17, 2024

·

Stayed 10 nights

Great people,Great service.

4

Faraz

May 24, 2023

·

Stayed 1 night

The system was down and the front desk person was not friendly or helpful

10

Susan Baer

May 28, 2024

·

Stayed 3 nights

Staff was very accommodating! I came from out of town to have surgery and they were happy to let is check in early and gave us a room on the 1st floor next to the side door. They were happy to meet any of our needs. The best hotel stay I have ever had!

10

David M.

Jun 7, 2023

·

Stayed 7 nights

Nice hotel with modern touch. Good customer service from all staff. Nice variety for breakfasts and great coffee. Rooms were cozy and beds comfortable.

2

Jai Ganesh

Nov 15, 2024

·

Stayed 1 night

Hotel charged three times from the security deposit mode of payment. Even thought full payment was done upfront from hotels.com booking. Hotel staffs were not responding the calls or messages. After posting review on google reviews. the manager sent email seeking apology and that he will refund the amount, but guess what, it takes 2 business week for refund! Pathetic service!

10

Heidi

Sep 2, 2023

·

Stayed 9 nights

Loved the location of this property, as it was easy access to major freeways, restaurants, gasoline stations, etc. Also the front desk clerks, especially Anna, were very friendly and accomodating to our every needs. Just wish they carried Diet Cokes in their grocery items. (They only carry Pepsi products.)

2

Ashley

Jun 17, 2023

·

Stayed 1 night

We were going to be checking in late so I called and notified the hotel. Upon our arrival at 1AM we were told there was no rooms available. Mind you this was already paid for… after a heated discussion and 40 minutes the useless worker was able to find us a room that was less than what we paid Hotels.com. They (Marriott) charged us AGAIN for this room. No one wants to take the blame and give me a refund. I’m out $340 until they can get this figured out and should be $150..

10

Jessica

Jul 14, 2025

·

Stayed 5 nights

The front desk lady was super friendly at check even allowed for an early check in. We were there for a softball tournament it was a good hotel they offer clean up after 2 days of your stay

2

Barbara

Jun 6, 2023

·

Stayed 2 nights

I called ahead to let them know it would be a late check in on a prepaid room and they still gave away the room. We ended up with less bedspace so someone had to sleep on the floor.

2

Lynn

Mar 20, 2023

·

Stayed 1 night

I arrived and was told they were overbooked so they booked me at another location. They also said since I booked the reservation through Expedia that they didn't have my contact information to notify me in advance until I got there.

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AI-generated summary based on recent guest reviews

Location

Convenient for driving, with quick access to freeways, shops, and dining; many felt safe. A few mentioned limited walkability, a sketchy spot behind the hotel, or an isolated incident of vehicle theft risk.

Related guest reviews

10

Sandra

Mar 16, 2024

·

Stayed 1 night

Hotel was clean and conveniently located.

10

Jeanne

May 30, 2023

·

Stayed 2 nights

The accessability to various shops, restaurants, etc. was a pleasant experience.

8

Vashti

Jul 17, 2024

·

Stayed 7 nights

Loved the location. It was 10 minutes from my family. The hotel was clean and the room was equipped with a mini kitchen. The pillows were not comfortable but the bed was comfortable. I would stay here again. I felt at home.

2

Susan

Jul 10, 2023

·

Stayed 3 nights

Beware of potential car theft/vandalism. The hotel is not liable & this area is not safe

10

Charles

Sep 15, 2024

·

Stayed 1 night

Location is northeast of Dallas. 30 min from airport. Location was perfect for the BMW Motorcycle shop I was headed to. Super clean. Good staff. Decent free breakfast. Nice room. Everything seems new.

10

Karen

Apr 22, 2025

·

Stayed 2 nights

What I like the staff was very courteous Didn't like Was that there wasn't more shopping areas and and things I could walk around and buy

8

FATMATA

Jul 7, 2025

·

Stayed 3 nights

The place was quiet, I felt safe and staff were very friendly.

10

Erin

Jul 30, 2023

·

Stayed 4 nights

My daughter and I had a great stay during her softball tournament. Very safe and convenient location. Very friendly staff. Room was very clean and comfortable beds.

10

Jeffrey

Mar 25, 2023

·

Stayed 1 night

This is a great location - Whole Foods down the street, a central location, nice rooms, no problems! Their shower is amazing (water pressure).

10

Carlos

Mar 25, 2024

·

Stayed 1 night

This hotel is a great place to stay. Centrally located to events, food, shopping and quick access to the freeway. The staff is very very nice and friendly. Never one issue here.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is often considered good with multiple choices and tasty coffee. Some guests found it average or limited, and one review noted the bar lacked ingredients.

Related guest reviews

6

Kimberly

Feb 19, 2024

·

Stayed 2 nights

Convenient location. Not mentioned at check in, but one of our rooms had a space heater because the unit in the room was not working. The space heater did not have a thermostat so the room got very hot. Also, although the drink menu was displayed, the bartender did not have the ingredients for any of the drinks not even the one she offered me.

10

Michael

Nov 16, 2025

·

Stayed 1 night

Great breakfast and hotel was clean and quiet over all a fantastic place to stay

10

Rochelle

Apr 24, 2024

·

Stayed 2 nights

Very clean! Breakfast was very nice! And room looked exactly like picture

6

Angela

May 26, 2023

·

Stayed 2 nights

The carpet had not been vacuumed. Visible dust pockets around the room like Cobb webs. It was horrible. The limited breakfast choices. The sausage tasted old and just gross. I choose this property specifically it was advertised as hot dining options. Those options were powered eggs stale muffins and oatmeal waffles. This is a continental breakfast.I will say all staff were 5of5 just very kind and helpful. House keeping staff said “no speak English” when I ask for fresh towels. I took the towels off their cart. I do not recommend staying here. I honestly had to take a towel and wipe the Cobb webs of dust off the furniture. I had no choice but to keep my house shoes on while in the room. It was like walking on a gritty floor. Everything counts for me when I’m paying 110.00 plus dollars per night. I suggest that these rooms are signed off on cleanliness including vacuuming floor and sweeping dust cobbs off around the furniture. I had no choice but to clean the mess up as I have severe allergies.

6

Mauri

Jun 6, 2024

·

Stayed 2 nights

No coffee in rooms and didn’t have available at desk. Very limited food at breakfast. Charged me another pet fee when I extended my stay by 1 day

10

Charles

Sep 15, 2024

·

Stayed 1 night

Location is northeast of Dallas. 30 min from airport. Location was perfect for the BMW Motorcycle shop I was headed to. Super clean. Good staff. Decent free breakfast. Nice room. Everything seems new.

10

Shahrukh

Oct 9, 2023

·

Stayed 2 nights

The room was nice and bed comfortable. Breakfast was excellent with lots of choices.

10

Shane and Liza

May 9, 2025

·

Stayed 1 night

One of my favorite hotels to stay at if we are in the area for club volleyball. My 3rd time to come back and stay. Always super clean, staff is so kind, and the breakfast is always great.

10

Datreon

Oct 19, 2024

·

Stayed 1 night

One night stay was very nice, the breakfast made it even better, staff was helpful & polite.

10

Rachele

Jun 4, 2023

·

Stayed 3 nights

I loved staying at this hotel. Very modern, clean, nice amenities (the little kitchenette was great!) The beds were very comfortable, the pool was clean and cute. There was a nice patio area to sit outside to enjoy the nice weather. Breakfasts were very good with multiple items to choose from and the coffee was delicious. The laundry room was clean and modern. Finally, the staff were all super friendly and helpful. I'd highly recommend this hotel!

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1 $119	2 $110	3 $106
4 $119	5 $144	6 $138	7 $147	8 $137	9 $162	10 $175
11 $115	12 $124	13 $119	14 $119	15 $123	16 $119	17 $117
18 $112	19 $117	20 $149	21 $106	22 $112	23 $130	24 $128
25 $118	26 $108	27 $117	28 $117	29 $109	30 $114	31 $115

TownePlace Suites Dallas Plano/Richardson

About this property

Location

Room options

Studio Suite, 2 Queen Beds (Mobility Hearing Access, Roll-In Shower)

Studio Suite, 2 Queen Beds

Studio Suite, 2 Queen Beds (Hearing Accessible)

Studio Suite, 1 King Bed with Sofa Bed (Hearing Accessible)

Studio Suite, 1 King Bed with Sofa Bed

Studio Suite, 1 King Bed with Sofa Bed (Mobility Accessible, Tub)

Guest reviews of TownePlace Suites Dallas Plano/Richardson

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about TownePlace Suites Dallas Plano/Richardson

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19 $118
20 $120	21 $140	22	23	24 $127	25 $117	26 $127
27 $122	28 $145	29 $162	30 $156