Name: Holiday Inn Express & Suites Burlington - Mount Holly by IHG
Address: 18 Western Drive, Westampton, New Jersey, United States of America, Westampton, New Jersey, US
Price range: US$103–US$283 per night
Rating: 7.47

What guests think

At Holiday Inn Express & Suites Burlington - Mount Holly by IHG, travelers highlight convenient highway access and generally friendly staff, but experiences vary due to ongoing renovations that limit amenities like the pool and gym and affect overall consistency.

Rooms range from newly renovated and comfortable to dated and worn, with recurring maintenance complaints such as noisy HVAC, faulty TVs or refrigerators, and broken fixtures. Cleanliness feedback is mixed: many report clean or spotless spaces, while others note odors, mold, stains, or pests, and housekeeping lapses. Breakfast is appreciated by several guests, but quality and availability fluctuate, with frequent mentions of missing items or broken machines and occasional reports of no hot options. Expect a convenient stopover with variable quality during renovations.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool and fitness center are frequently closed due to renovations, and some common areas show active construction. Guests also mention occasional facility issues like a broken elevator, limited ice machines, malfunctioning doors, and poor snow removal.

Related guest reviews

4

Linda

21 May 2023

·

Stayed 2 nights

Desk chair was dirty, falling apart, and should be replaced. Desk lamp shade was dirty. Pool and exercise room not available for use. Hotel rooms should be renovated.

4

Pamela

30 Sept 2024

·

Stayed 1 night

The website identifies a pool and fitness center but staff informed me they have been closed since 2020. Pictures of the pool are actually online so very disappointed. Feel like bait and switch bc I would have stayed elsewhere had I known. Room was musty and ac/heat unit so noisy it woke us every time it clicked on.

6

Robert

20 Apr 2023

·

Stayed 7 nights

Disappointed to book and only on arrival be told the gym was closed. On top of that the side door card reader didn't work, the elevator was broken one day, the laundry machine supplies we're both out of order. The whole place seemed like it was I'll maintenaned and forgotten. Nothing too terrible but for the prices it just wasn't worth it.

10

Jason

25 May 2025

·

Stayed 1 night

No pool under renovations

4

Tasha

11 Jul 2025

·

Stayed 3 nights

The breakfast was lack luster with no waffles on a pancake machine that didn't work. Everything from the fitness center to the pool all was under construction with big plastic curtains separating the areas. My room wasn’t serviced 2 of the 3 days. All in all it didn’t make me feel valued and if these out of services items were not advertised then I would’ve went somewhere else. This experience was very deceitful. Would not recommend at this time.

2

Christopher

28 Aug 2024

·

Stayed 1 night

Good geographical location to where we were visiting. Room smelled like cigarettes and the pull-out couch was uncomfortable. Tried to switch from 1 king bed to 2 queens but was told nothing was available. The shower had visible mold in it. To top it all off, the gym and pool were both closed for renovations.

6

Joseph

21 Dec 2025

·

Stayed 1 night

Snow and ice in parking lot and at entrance. Whoever their snow removal contractor is they should be fired immediately. Room was what you would expect. Breakfast in morning was ok not great. Overall good but could be better.

8

Doris

10 Aug 2025

·

Stayed 2 nights

The beds were a bit less comfortable than they used to be, and I think that's because during the remodel, platforms were installed instead of a box spring and the beds became a bit harder to sleep on. The breakfast food as pretty much the same as always - standard egg dish, sausage, etc. I do wish they had skim milk available, but only 2% is stocked in the refrigerator. The coffee is good though! And I'm not sure why, but there is only one ice maker and it's on the 3rd floor!

6

Maria

6 May 2024

·

Stayed 2 nights

Rooms need updating. Scratched paint, mismatched furniture, noisy plumbing. Exterior of building very nice, common areas neat and clean. Pool/fitness center under renovation.

8

Paul

26 Jan 2025

·

Stayed 1 night

Breakfast could have been better.and the pool was closed .the hotel is under renovation.these things should be posted on your website

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Cleanliness

Cleanliness is inconsistent: many guests find rooms clean or immaculate, but others report odors, mold, stained or dirty linens, pests, and missed housekeeping.

Related guest reviews

10

Doris

6 Oct 2024

·

Stayed 1 night

As always, a great night's stay at this hotel. The beds are very comfortable and the room was immaculate. When we had a problem with the refrigerator the night manager went above and beyond to swap it out for a working one. Amazingly kind young man!

2

Brenda

19 Aug 2025

·

Stayed 2 nights

Had an enjoyable time, the rooms were newly renovated, however, ended up with a room that had fleas. We brought it to the staff’s attention and was easy to switch rooms, but the damage was already done, I will no long stay at this hotel during my visits. They stated they don’t have special rooms for people with pets.

4

Kelsey

17 Mar 2024

·

Our room had black mold on the bathroom ceiling and shower nozzle. Enough that we took pictures of it, including a strange water-damage-like stain in the bedroom area’s wall. Considering my partner is allergic to mold, it was a less than pleasant find and clearly a health concern. I wouldn’t recommend this facility.

2

Susan

6 Jul 2024

·

Stayed 1 night

Room 121 had a moldy smell and felt humid. My elderly parents tolerated it because they were very tired and just wanted to sleep when we arrived for our one night stay. Room 124 had soaking wet carpet by the AC and we found an adult bedbug AND a nymph crawling in the sheets. We were moved to another room. My question is, were we intentionally placed in these awful rooms because we were a family that didn’t look like we’d complain? I am still upset when I think about that stay.

2

John La

14 Jul 2024

·

Stayed 2 nights

The room smelled dank and musty. The carpet felt wet and sticky. The shower curtain was missing gromets on either end letting water from the shower soak the floor. The desk chair cushions were ripped. The room was not made up when we returned at the end of the day. No new towels given. I have nothing good to say about this property. You should not EVER recommend it!!!!!

10

shaquana

11 Dec 2025

·

Stayed 1 night

Clean, spacious room, very friendly staff, breakfast lady was so sweet she made sure i had a fantastic breakfast & every thing i needed that morning

10

Doris

19 Nov 2023

·

Stayed 1 night

The room was immaculate and the bed and pillows were super comfortable. The furniture is a bit dated, but overall it was a very pleasant stay.

2

wanda

21 Sept 2025

·

Stayed 2 nights

Room has a very bad smell, Shower was filthy and when requested to move rooms, I was told that they couldn't help. In addition, I complained the front desk member regarding issue with noise in the light and super early hours and was told That I wouldn't have the issue anymore because those rooms would be vacant and trouble makers would be leaving that day. Well, all lies because the people was there and rowdier than ever. Needless to say, I was lied to and didn't get rest as expected.

10

Ravindra

2 Apr 2025

·

Stayed 2 nights

This had to be the cleanest hotel ive been to

10

Yang

6 Jul 2025

·

Stayed 2 nights

Clean and cozy

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Rooms

Rooms vary between renovated, comfortable spaces with good beds and dated, worn ones. Recurring issues include noisy or faulty HVAC or refrigerators, TV problems, and broken or ill-fitting fixtures and blinds.

Related guest reviews

10

Edward

13 Apr 2025

·

Stayed 1 night

Remodeled rooms and bathroom were terrific. Staff was outstanding. This made us stay very very nice.

10

Robert

24 Mar 2025

·

Stayed 3 nights

Room had recently been renovated and was quiet, comfortable, and reasonably priced. No complaints whatsoever. The complimentary breakfast was excellent with multiple options for food and drink and an attentive crew keeping it running. The check-in and check-out process was quick and easy. Good stay all around.

8

Destany

29 Oct 2023

·

Stayed 1 night

We stayed one night and the staff was really friendly. They have 24 hour coffee and an included breakfast in the morning which was a nice amenity. The only complaints we have are that the TV in our room did not work, although we were fine as we just used a laptop. And there were a few stains/greasiness on the heavily used area. This was also not a big deal as we just tidied it up quickly. Overall it was a pretty good stay and we’d give it another chance in the future!

10

Paula

30 Mar 2025

·

Stayed 1 night

Our room was very good, fully renovated. The only but is that the hotel is going through renovations, besides that, everything was very good.

6

Christina

19 Oct 2025

·

Stayed 1 night

The hotel was easy to navigate. My only issue was asking for an early check in the day before my arrival only to be given an absolute no on the day of my arrival. The attitude was not warranted. The refrigerator made a noise all night long.

8

Joy

19 Jan 2025

·

Stayed 1 night

The rooms were nicer then expected. I was surprised it had a microwave and refrigerator. The beds were also very comfortable.

8

Adelaide

28 Oct 2023

·

Stayed 1 night

The only issue was we couldn’t really close the blinds and had to use the chair to prop against it. Our chair was beat up so maybe replace them.

8

Doris

10 Aug 2025

·

Stayed 2 nights

The beds were a bit less comfortable than they used to be, and I think that's because during the remodel, platforms were installed instead of a box spring and the beds became a bit harder to sleep on. The breakfast food as pretty much the same as always - standard egg dish, sausage, etc. I do wish they had skim milk available, but only 2% is stocked in the refrigerator. The coffee is good though! And I'm not sure why, but there is only one ice maker and it's on the 3rd floor!

6

Ruthann

13 Oct 2024

·

Stayed 1 night

Fridge was not working at all. Heat/ac was so loud that it was hard to sleep Mold all over bathroom Tv didn’t work properly Beat up furniture and walls

8

Scot

31 Aug 2024

·

Stayed 1 night

Nice quiet area, the maintenance needs work. In our room the wallpaper is coming loose in the main room, the ice bucket had no cover and no sanitation bag, the refrigerator froze our bottles overnight. The bathroom badly needs help. The shower curtain rod is loose, the shower curtain was ripped, the towel rod was very loose, only 1 washcloth, the faucet was so far back you could not wash your hands, the back of the bathroom door was water damaged, wallpaper coming loose everywhere, and the toilet ran constantly. The breakfast was ok, the juice dispenser was broken, the pancake maker was broken as well.

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Service

Service is generally friendly and helpful, with quick problem resolution noted, but several reviews cite rude or unprofessional interactions, poor communication, and inflexibility.

Related guest reviews

8

Robin

16 Jul 2025

·

Stayed 1 night

One night stop on our way home from Newark Airport. The young man at the front desk was welcoming and very quick to respond to an issue with the first room we were assigned. We had requested a room with a bed and a for out sofa bed but were initially given a room with only one bed and a chair which would not have been a good option for the extra person. However it was resolved quickly without a long wait. We appreciated the friendliness and efficiency of the young man at the front desk.

8

LiTricia

26 May 2024

·

Stayed 2 nights

The daytime / checkout manager and the check in staff were very friendly and helpful. The individual ( male) who worked 3-11 pm was not very help & very unprofessional. We booked this facility for a funeral / memorial service. With that being said we had 2 infants, one being autistic, the staffer was rude very uncaring. We were on the 3rd floor and our little one was very active and the front desk had gotten a complaint. At that time it was explained the situation and the staff was definitely not educated on Autism. It made my family feel some type of way about any future stays with this hotel chain.

10

Janice

31 May 2023

·

Stayed 1 night

Awesome customer service! Front desk person was professional, approachable, friendly and welcoming. That's a huge plus!

4

Donna

14 Aug 2025

·

Stayed 1 night

Staff was terrible and one was sleep in the morning prior to check out, they couldn’t provide receipt and charged me $50 after I paid Expedia. I have to wait 7 days for reimbursement. Bathroom had dirty stains in shower and bed was lumpy with a stain on one of the bed sheets. I think I’m done with staying at Holiday Inn.

6

daniel

17 Mar 2024

·

Stayed 1 night

Management could be nicer

10

shaquana

11 Dec 2025

·

Stayed 1 night

Clean, spacious room, very friendly staff, breakfast lady was so sweet she made sure i had a fantastic breakfast & every thing i needed that morning

10

Roseann

8 Aug 2025

·

Stayed 1 night

Very accommodating staff and premises are clean and pleasant. Enjoyed my stay I will be back.

2

wanda

21 Sept 2025

·

Stayed 2 nights

Room has a very bad smell, Shower was filthy and when requested to move rooms, I was told that they couldn't help. In addition, I complained the front desk member regarding issue with noise in the light and super early hours and was told That I wouldn't have the issue anymore because those rooms would be vacant and trouble makers would be leaving that day. Well, all lies because the people was there and rowdier than ever. Needless to say, I was lied to and didn't get rest as expected.

10

Shuron

29 May 2023

·

Stayed 1 night

The property was clean and well-maintained. It was off the main road and allowed me to quietly relax. The staff was friendly and welcoming.

2

Lakita

1 Apr 2025

·

Stayed 2 nights

Get to the hotel to check in had to wait about 4 mins while the front desk clerk finished playing his video game.check in about 8 mins later a bug crawls across the ceiling -I turn the light on another crawls out front desk came to verify he verified without a care in the world-at this point give me my money back sir im outta here now I have to wait up to 10 days for my $398 refund to go back on my card.

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Location

Convenient for road travel, near the NJ Turnpike and major routes, with a generally quiet setting and access to nearby dining and shopping. A few guests felt it was isolated or in a less appealing area.

Related guest reviews

8

Maria

28 Sept 2025

·

Stayed 1 night

Conveniently situated.

8

Ralph

15 Apr 2024

·

Stayed 1 night

Dining option and walkable area. Close to highway easy on and off.

10

Nancy

2 Oct 2023

·

Stayed 2 nights

Easy access to main roads, very nice n helpful staff, fairly quiet location.

8

John

20 Apr 2024

·

Stayed 1 night

Property is right off the NJ Turnpike, exit 5. The hotel is well maintained, close to shoping and dinning. As a suprisingly great breakfast. It's not the newest Holiday Inn, but it is good value.

8

Melissa

30 Sept 2023

·

Stayed 2 nights

I liked the hotel overall. Would stay here again. It was clean but just a little outdated and furniture scuffs in room. Not a deal breaker by any means. Staff was nice but didn't really go out of their way to be more friendly. Location was convenient.

10

Jennifer

22 May 2023

·

Stayed 1 night

Very nice hotel. Clean and quiet. Great breakfast in the am. amazing cinnamon buns. Convenient to NJ turnpike.

10

Mary

5 Jun 2024

·

Stayed 1 night

Close access to Rt.95, without the noise. Perfect. Hotel was surrounded by woods. Lovely. Staff was excellent. Everything was just as expected.

8

Anne Marie

27 Feb 2023

·

Stayed 1 night

This property is tucked away in a very convenience locationwhere the Jersey Turnpike and 295 meet, a bit north of the Delaware Bridge and perfect if you want something between NYC and DC. It's not a new hotel in their line, but it is clean, safe, with plenty of parking and easy ingress and egress. The Expedia price was excellent. Local shopping center nearby with Starbucks and food along with a Cracker Barrel around the corner. Their pool was closed for construction. The staff was very professional checking us in. Will stay here again in Mt. Holly.

6

Marina

4 Aug 2025

·

Stayed 1 night

Great location, right off the NJ tpke.

8

Tiwanda

22 May 2024

·

Stayed 1 night

Was disappointed that the gym and pool were closed. Hotel is a little off the beaten path and seemed sketchy area.

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Dining

Complimentary breakfast earns praise for variety and coffee, yet many note inconsistent quality and frequent equipment or supply issues; in some stays, hot options were unavailable. Limited vegetarian choices mentioned.

Related guest reviews

6

ashwin

8 Aug 2025

·

Stayed 1 night

There is no vegetarian food option otherwise all of very good

2

Russell

31 Jan 2025

·

Stayed 1 night

Fraud alert. They have purposely shut down hot breakfast and pool/workout services due to lack of business. Yet they still advertise these features and charge the same rate as hotels that have them. There’s no way to know before you get there and by then it’s too late. You don’t find out about breakfast until you read an old paper sign taped to the area where breakfast was supposed to be. It says, “ Due to unforeseen circumstances there is no hot breakfast.” Talking to other guests that have been there a while, and looking at the condition of the paper sign, there hasn’t been a hot breakfast for a long time. The hotel offered no discount for these inconveniences.

4

Tasha

11 Jul 2025

·

Stayed 3 nights

The breakfast was lack luster with no waffles on a pancake machine that didn't work. Everything from the fitness center to the pool all was under construction with big plastic curtains separating the areas. My room wasn’t serviced 2 of the 3 days. All in all it didn’t make me feel valued and if these out of services items were not advertised then I would’ve went somewhere else. This experience was very deceitful. Would not recommend at this time.

10

Robert

24 Mar 2025

·

Stayed 3 nights

Room had recently been renovated and was quiet, comfortable, and reasonably priced. No complaints whatsoever. The complimentary breakfast was excellent with multiple options for food and drink and an attentive crew keeping it running. The check-in and check-out process was quick and easy. Good stay all around.

10

Debra

2 Jun 2024

·

Stayed 1 night

My stay was great staff and guest were friendly kind and courteous most of all the breakfast was great

8

Everard

14 Jun 2024

·

Stayed 1 night

Breakfast was horrible

8

John

20 Apr 2024

·

Stayed 1 night

Property is right off the NJ Turnpike, exit 5. The hotel is well maintained, close to shoping and dinning. As a suprisingly great breakfast. It's not the newest Holiday Inn, but it is good value.

8

BARBARA

30 Sept 2024

·

Stayed 2 nights

Staff was very friendly and helpful. Breakfast was good but the juice machine and pancake machine were not working, which was disappointing. The bathroom door scraped the floor, making it difficult to close. The security latch was also difficult to close. The room was comfortable and clean.

8

garry

20 Sept 2025

·

Stayed 2 nights

breakfast could be better quality

10

Sandra

20 Mar 2023

·

Stayed 3 nights

Staff was very friendly and helpful, hot breakfast was yummy and appreciated, bed was comfortable, room was clean.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$88
February	US$84
March	US$100
April	US$145
May	US$139
June	US$156
July	US$139
August	US$131
September	US$121
October	US$127
November	US$116
December	US$85

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $112	17 $110	18 $123	19 $116
20 $116	21 $112	22 $112	23 $115	24 $115	25 $148	26 $141
27 $103	28 $118	29 $119	30 $115

Su	Mo	Tu	We	Th	Fr	Sa
				1 $123	2 $148	3 $185
4 $116	5 $118	6 $112	7 $112	8 $144	9 $283	10 $202
11 $128	12 $115	13 $111	14 $109	15 $127	16 $181	17 $174
18 $129	19 $109	20 $105	21 $116	22 $118	23 $128	24 $151
25 $109	26 $120	27 $105	28 $106	29 $117	30 $127	31 $140

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Monthly average prices

About this property

Location

Room options

Standard Room, 2 Queen Beds

Standard Room, 1 King Bed, Accessible (Access Tub)

Standard Room, 1 King Bed, Accessible (Shower)

Standard Room, 1 King Bed

Suite, 1 King Bed, Accessible

Suite, 1 King Bed

Standard Room

Guest reviews

Good

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn Express & Suites Burlington - Mount Holly by IHG

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Prices for upcoming dates