Name: Holiday Inn Express - Jackson - Ridgeland by IHG
Address: 555 W Ridgeland Avenue, Ridgeland, Mississippi, United States of America, Ridgeland, Mississippi, US
Price range: $113–$302 per night
Rating: 9.37

What guests think

At Holiday Inn Express - Jackson - Ridgeland by IHG, travelers consistently praise the new, very clean property, friendly staff, and convenient location near the interstate and shopping, though reviews note occasional service hiccups and breakfast inconsistencies.

Rooms are modern and generally quiet and spacious, though several guests mention uncomfortable or squeaky mattresses and, in a few cases, hallway or highway noise. Guests like the outdoor pool and patio, but some reported maintenance or operational issues such as broken breakfast equipment, out-of-service ice machines, and an occasional discolored pool. Expect a newer, convenient stay with strong basics and variable breakfast quality.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Outdoor pool and patio areas are popular and generally well kept. Some maintenance and operational issues were noted (e.g., ice machines or breakfast equipment out of service, one report of green pool water), and parking can feel limited at times.

Related guest reviews

10

Joni

Sep 22, 2025

·

Stayed 1 night

The hotel is new and very welcoming. Rooms are clean and the staff is super friendly. It had a nice outdoor pool and covered patio. I would recommend and stay here again.

8

Brooke

Sep 5, 2024

·

Stayed 1 night

More parking for larger vehicles with trailers.

8

Amie

Jun 29, 2025

·

Stayed 2 nights

The hotel worked for a quick stay. The room was clean. Only issue was parking seemed limited/filled up quickly each day but overall, the hotel worked for my stay.

8

Barbara

Apr 6, 2025

·

Stayed 2 nights

Very Nice Property. Would have given it an Excellent - however a number of items were out of service (appliances in the breakfast area, ice machines, etc).

10

Julie

Jul 31, 2025

·

Stayed 1 night

Nice new property, very clean and spacious. The staff was very kind. Good breakfast options. Only drawback — the pool water was a funny shade of green. We weren’t planning to swim, but a lot of the rooms overlook the pool and the color was disconcerting. But we would definitely stay here again.

10

Gerlinda

Jun 18, 2025

·

Stayed 2 nights

Close to expressway. Very nice outdoor seating areas. Very friendly desk personnel. Very, very clean hotel.

6

Balaji

Dec 30, 2025

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Stayed 1 night

All are good. I am giving 3 stars because my car was bit by a rodent and so it didn’t start. The hotel was neat and the room was nice. But my whole experience shattered because of this parking incident.

10

Dellwyn

Jul 16, 2024

·

Stayed 1 night

This by far was the BEST breakfast from 4 weeks and 14 states of travelling! A1 food and choices The pool was beautiful and we thoroughly enjoyed our swim. Finally a hotel that has pool towels that fit an adult thankyou Laundry was nice and new with NO coins needed just use a card for payment This was a nice area, quality hotel with beautiful staff would highly recommend 10/10

10

Dan

Aug 28, 2025

·

Stayed 2 nights

Very clean - Wonderful staff that take pride in their work and were friendly/helpful - Quiet environment despite being just off the freeway - Even the pool was clean and the water warm - Would definitely stay here again and highly recommend them

10

NICOLE

Jun 19, 2025

·

Stayed 1 night

Do NOT follow GPS or you’ll end up in a college parking lot. (Possibly due to local road construction) Once we found the hotel, it was clean, spacious with plenty of parking, and a very comfy bed!

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Cleanliness

Reviews frequently describe the hotel and rooms as very clean. A few guests reported lapses, including unclean bathrooms, musty odors, and one bed bug report.

Related guest reviews

2

Susan

Oct 13, 2025

·

Stayed 2 nights

Bed bugs

10

Carlie

Nov 29, 2025

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Stayed 1 night

Very nice and clean hotel!

10

Jill

Apr 7, 2025

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Stayed 1 night

This is a very clean property. Hotel staff was friendly, helpful and courteous. I would definitely recommend a stay here and will book here again.

10

Amin

Sep 28, 2025

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Stayed 3 nights

Very clean, new location. Enjoyed my stay.

10

Cam

Jul 23, 2025

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Stayed 1 night

The staff was very accommodating and the hotel was spotless. I definitely recommend staying!

6

Natacha

Nov 9, 2024

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Stayed 1 night

My room wasn't really clean and I had some noise issues that were not addressed for the THREE days I stayed there. There was no apology, no credit, and no explanation or attempts to resolve. I should've stayed at a higher end hotel.

2

Dan

Apr 13, 2025

·

Stayed 1 night

Received a call 15 minutes (5pm) before checkin notifying us that they “overbooked” our room. Mind you, we booked and prepaid 2 weeks in advance. We finally settled on a King with a pullout sofa for our son. Get to the room, no sofa. They booked us another King room next door. 12:30am my wife gets a knock on the door with someone trying to come inside. THEY DIDNT BLoCK the room off. She was terrified and did t sleep a wink. The “extra room” had dusty floors with pubes. The shower, also plenty of pubes. The blinds in the first room didn’t operate correctly and would never open. This looks like a new hotel and the parking lot was barely full, yet no double/double rooms? Strange. Ownership/management should be ashamed at the way this place is run. IHG will be receiving a call and I do expect a refund.

8

Brian

Nov 23, 2024

·

Stayed 1 night

The air conditioner had a very musty odor indicating a need to check the air filter. Cleaning staff is falling short. Floor in bathroom and furniture tops had a film of sorts indicating use of a dirty mop and dirty rag for cleaning. Given this is a brand new property, management needs to get on top of this. Asked for a receipt upon check out and was told Expedia would send one since I booked it there. Can provide a receipt? What?

10

Terri L

Sep 18, 2024

·

Stayed 1 night

Very clean and well run.

10

Daniesha

Dec 14, 2025

·

Stayed 1 night

The hotel was very clean & the staff was great! Enjoyed our stay.

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Rooms

Rooms are modern, spacious, and often quiet, with comfortable layouts and blackout shades. Several guests noted mattress discomfort or squeaks and occasional noise from hallways or the interstate, plus minor maintenance issues.

Related guest reviews

8

Burton

Mar 7, 2025

·

Stayed 1 night

First and foremost, Isaac was at the front desk and was outstanding! The lobby was clean and refreshing as was the room. The only complaint I have is the mattress left a lot to be desired. It as squeaky and not very comfortable. Other than that, the room was nicely accommodated and the HVAC worked well.

10

Lolita

Jan 20, 2025

·

Stayed 3 nights

Great stay! New hotel. Rooms very clean and modern. Breakfast, typical "hotel" breakfast. Superb service. Quiet and convenient location.

10

Lee

Jun 24, 2025

·

Stayed 2 nights

I liked the fact that it was clean, with no marks, scratches, stains or other blemishes that remind you of all the other people who have stayed in the same room. When I walked into the lobby for the first time, I really liked the airy, light-filled look of the lobby, with windows both in the front and the back looking out onto the picturesque pool area. I felt safe being in Ridgeland with their excellent police, and I liked the fact that my room overlooked the Renaissance shopping area. My room seemed plenty spacious. The refrigerator was plenty big. The A/C worked well.

10

Octavis

May 28, 2025

·

Stayed 1 night

The hotel was great!! My only negative comment is the mattress was a little to hard for my liking.

6

Kathryn

Dec 4, 2025

·

Stayed 2 nights

Soft bed, very noisy in the hallways during the “quiet hours” late at night, kept having to wait on the staff to come back to the front desk, breakfast was not good

6

Walter

Dec 1, 2024

·

Stayed 1 night

The staff called me immediately after my reservation was booked. She informed me that they had no rooms available for the type I reserved, and she doesn't know how it came through. She was very nice and was able to get us in a room with a pull-out couch. Not ideal but worked for the night. There were no carts to take all of our stuff up. Staff told me people hoard these in their rooms. My wife had internet issues, as she had to work from the room. Area was a bit loud with music/bass. We were appreciative of the late check-out. Bed was comfortable. Shower was clean and spacious. Would not stay here again, but it is a very nice hotel with nice staff members.

10

Ashlee

Jan 27, 2025

·

Stayed 1 night

Felt safe and heard no noise from the interstate! Super clean. Will be staying here again for sure.

8

David

Aug 23, 2025

·

Stayed 1 night

This is a relatively new property. I feel it is very well designed. The room was comfortable, pretty much clean and spacious. The bathroom was clean but needed maintenance. The shower head rotated when trying to adjust and the shower handle was very close to falling off in our hands. All minor but still needs to be addressed. I would suggest to potential guests to get a room in the back or East side of the hotel to avoid the Interstate traffic noise. I requested a room on the back and the clerk nodded and gave us a room on the noisy side. May not have been her call but I feel she could have addressed my request with some other response than just a nod.

6

Mark

Jun 15, 2025

·

Stayed 1 night

Horrible mattresses. Besides the matress I'd give it 5 stars - but a very uncomfortable sleep.

10

Robert

Feb 24, 2025

·

Stayed 2 nights

Love this property. Very modern, spacious, and clean rooms! Highly recommend!!

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Service

Staff are widely praised as friendly, welcoming, and accommodating, with multiple shout-outs to specific team members. However, some guests experienced staffing gaps, slow or unattended front desk, and reservation or key issues.

Related guest reviews

10

Laura

Jan 26, 2025

·

Stayed 1 night

The gentleman who checked us in was so nice! He knew we were exhausted and got us checked in quickly into our room. All of the staff were incredible!

10

Yvette

Sep 21, 2025

·

Stayed 1 night

The hotel is beautiful and so clean. Crystal at the front desk went over and beyond to make sure our stay was comfortable and made special accommodations for us to arrive early & to keep our party together for the stay. 100+++++!!

4

Dipali

Aug 16, 2024

·

Stayed 1 night

Only 1 staff member was there on the whole property when we reached tgere.. no bathroom kit was available in the room.. when asked lady told us to come n get it by ourselves.. tgere was no hand soap in the bathroom .. had to go up n down after having an exhausting day..

10

Stacie

May 9, 2024

·

Stayed 1 night

Pros: Nice, new hotel with a thoughtful, spread out design. The lobby and eating area are huge and have plenty of space. The room was larger than usual and very clean. The breakfast was well-stocked and oh my, the cinnamon rolls were fantastic! Cons: Check-in took longer than it should. They appeared to be short-handed and the only desk attendant was away to take care of another guest. She was very polite and apologetic, and I know it's hard to get help, but two people definitely need to be there during the busy check-in period. Also, the breakfast area really needs some shades. Nearly every table was in the direct sunlight and it was blinding. I think guests would be more comfortable with shades because I saw several of them eating while shielding their eyes with their hand.

10

julie

Aug 23, 2024

·

Stayed 1 night

Extra-friendly service (Isaac and Monique), they didn’t have the room we reserved so they gave us a nicer, bigger room. Also accommodated our need for quiet (hubby is a very light sleeper). And they gave us a little treat too! I couldn’t have asked for better service. I would absolutely stay again.

10

Anthony

Mar 16, 2025

·

Stayed 1 night

Issac and the staff were great. We will definitely stay here again.

10

Aaron

Apr 22, 2024

·

Stayed 1 night

This was a perfect refreshing stay in the middle of our road trip! The breakfast is wonderful and Keisha was so helpful and kind! Front desk ladies were above and beyond in any questions we had. I think they were very thoughtful about family placement too because we traveled with kids and are always worried about being too loud, the walls let in no noise but we heard other families when we were in the hall, so they must try and place people in a thoughtful way.

10

Jasmine

Aug 23, 2024

·

Stayed 1 night

The staff was great and on point! This will be my "Go To" hotel when visiting my son at JSU. I will also be referring this hotel to others who will be staying in the Jackson area. The two ladies that worked the desk on the night of 8/16/24 YOU ARE AMAZING!!! Your attention to detail solidified my loyalty to this property.

2

Christopher

Aug 31, 2025

·

Stayed 1 night

First off, I've stayed here before and loved it last time. That is why I booked here this time. This time we noticed the toilet wouldn't flush. It was late, and we were ready for bed, so I figured I'd call in the morning. In the morning I called the front desk twice. Nobody answered either time. When we went down for breakfast I stopped by the front desk. First thing he told me was it wasn't him who didn't answer because he just came on shift. Next he said that maintenance was off on weekends so he couldn't call them, which doesn't fix the toilet problem. At breakfast, almost all food was out. What was there was not good. But the worst was that trash was piling out of the trash cans. People were setting there trash next to them due to no room. This will be my last time staying there.

2

Dan

Apr 13, 2025

·

Stayed 1 night

Received a call 15 minutes (5pm) before checkin notifying us that they “overbooked” our room. Mind you, we booked and prepaid 2 weeks in advance. We finally settled on a King with a pullout sofa for our son. Get to the room, no sofa. They booked us another King room next door. 12:30am my wife gets a knock on the door with someone trying to come inside. THEY DIDNT BLoCK the room off. She was terrified and did t sleep a wink. The “extra room” had dusty floors with pubes. The shower, also plenty of pubes. The blinds in the first room didn’t operate correctly and would never open. This looks like a new hotel and the parking lot was barely full, yet no double/double rooms? Strange. Ownership/management should be ashamed at the way this place is run. IHG will be receiving a call and I do expect a refund.

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Location

Convenient just off the interstate and close to shopping and dining, with many noting the area feels safe. A few guests had GPS/address confusion and some rooms face highway noise.

Related guest reviews

10

Amanda

Aug 17, 2025

·

Stayed 1 night

Amazing staff and great location.

10

James

Jun 27, 2024

·

Stayed 1 night

Convenient location near Natchez Trace Parkway Easy access, parking

10

Melissa

Aug 17, 2024

·

Stayed 1 night

I highly recommend this hotel! It’s right off the interstate, across from Renaissance mall and several dining options. Room was pristine. Great option if you’re stopping through the greater metro area.

10

Stephanie

Jul 17, 2025

·

Stayed 1 night

Excellent place to stay on our way down to Louisiana. Very quiet and safe area. Staff was friendly and breakfast was fresh and plentiful.

10

Gerlinda

Jun 18, 2025

·

Stayed 2 nights

Close to expressway. Very nice outdoor seating areas. Very friendly desk personnel. Very, very clean hotel.

10

Sylvia

Oct 29, 2024

·

Stayed 1 night

Clean, friendly service, great location for my conference

10

Guy

Nov 18, 2024

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Stayed 1 night

Excellent hotel. The only drawback is our nav system (car or phone) would not recognize the address number(555). Put in 495 and got close. This hotel was definitely worth finding.

10

Sasha

Sep 1, 2024

·

Stayed 4 nights

Great location and close to restaurants and the freeway.

10

NICOLE

Jun 19, 2025

·

Stayed 1 night

Do NOT follow GPS or you’ll end up in a college parking lot. (Possibly due to local road construction) Once we found the hotel, it was clean, spacious with plenty of parking, and a very comfy bed!

10

Robert

Aug 15, 2025

·

Stayed 1 night

Amazing Staff and a great location to shopping, restaurants and getting around Jackson

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Dining

Breakfast is often described as good with plenty of options. Recurring complaints mention items running out early or limited quality on some days, and occasional equipment problems.

Related guest reviews

10

Nehemiah E Boler

Nov 19, 2025

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Stayed 1 night

The room was very clean and smelled great. Staff was friendly and helpful. Breakfast was delicious

10

vince

Nov 1, 2024

·

Stayed 1 night

Ran out of breakfast items bacon, potatoes and turkey sausage early morning around 7:30

10

Stephanie

Jul 17, 2025

·

Stayed 1 night

Excellent place to stay on our way down to Louisiana. Very quiet and safe area. Staff was friendly and breakfast was fresh and plentiful.

2

Christopher

Aug 31, 2025

·

Stayed 1 night

First off, I've stayed here before and loved it last time. That is why I booked here this time. This time we noticed the toilet wouldn't flush. It was late, and we were ready for bed, so I figured I'd call in the morning. In the morning I called the front desk twice. Nobody answered either time. When we went down for breakfast I stopped by the front desk. First thing he told me was it wasn't him who didn't answer because he just came on shift. Next he said that maintenance was off on weekends so he couldn't call them, which doesn't fix the toilet problem. At breakfast, almost all food was out. What was there was not good. But the worst was that trash was piling out of the trash cans. People were setting there trash next to them due to no room. This will be my last time staying there.

6

Kathryn

Dec 4, 2025

·

Stayed 2 nights

Soft bed, very noisy in the hallways during the “quiet hours” late at night, kept having to wait on the staff to come back to the front desk, breakfast was not good

10

Melissa

Nov 30, 2025

·

Stayed 1 night

It was such a nice, clean hotel with a great staff and breakfast!

10

Channing

Jan 6, 2025

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Stayed 1 night

The stay was amazing! Hospitality was a 10! The bed was extremely comfortable! Breakfast was bomb!!!! Lots of great options. Overall a great stay and highly recommend!

10

Abather

Jun 28, 2024

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Stayed 1 night

This hotel exceeded our expectations. It’s very clean and it seems like it was newly renovated. The breakfast was excellent. The staff was extremely polite and friendly.

10

Singleton

Sep 4, 2024

·

Stayed 1 night

Everything was spanking brand new and spotless. The rooms even surprisingly had combination lock safes, which weren't even mentioned on their website and are becoming increasingly hard to find nowadays. Breakfast was good!

10

Tommy

Jan 9, 2025

·

Stayed 1 night

The stay was tremendous. The breakfast options could have been better. The pancake machine was broken.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$122
February	$130
March	$125
April	$128
May	$132
June	$130
July	$129
August	$124
September	$165
October	$186
November	$150
December	$129

Su	Mo	Tu	We	Th	Fr	Sa
				1 $206	2 $218	3 $223
4 $122	5 $119	6 $147	7 $154	8 $122	9 $134	10 $164
11 $119	12 $133	13 $156	14 $148	15 $146	16 $302	17 $302
18 $132	19 $151	20 $168	21 $162	22 $117	23 $116	24 $121
25 $117	26 $158	27 $215	28 $151	29 $117	30 $113	31 $113

Holiday Inn Express - Jackson - Ridgeland by IHG

Prices for Holiday Inn Express - Jackson - Ridgeland by IHG

Monthly average prices

About this property

Location

Room options

Standard Room, 2 Queen Beds

Premium Room

Suite, 2 Queen Beds, Accessible (Roll-In Shower)

Standard Room, 1 King Bed, Accessible (Accessible Tub)

Suite, 2 Queen Beds, Accessible (Communications)

Room, 1 King Bed, Accessible (Roll-In Shower)

Suite, 1 King Bed

Standard Room

Standard Room, 1 King Bed, Accessible (Communications)

Suite, 2 Queen Beds

Standard Room, 1 King Bed

Room, 1 King Bed, Accessible (Comm, Extra Floor Space)

Standard Room, 1 King Bed (Extra Floor Space)

Suite, 1 King Bed, Accessible (Communications)

Room, 2 Queen Beds, Accessible (Accessible Tub)

Guest reviews of Holiday Inn Express - Jackson - Ridgeland by IHG

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn Express - Jackson - Ridgeland by IHG

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18 $155	19 $143
20 $120	21 $154	22 $170	23 $159	24 $124	25 $196	26 $186
27 $117	28 $125	29 $154	30 $166