Name: Holiday Inn Express & Suites - Galveston Beach by IHG
Address: 3228 Seawall Boulevard, Fort Crockett, Galveston, Texas, United States of America, Galveston, Galveston County, US
Price range: $92–$271 per night
Rating: 8.37

What guests think

Travellers describe Holiday Inn Express & Suites - Galveston Beach by IHG as a convenient beachfront base near restaurants and the Pleasure Pier, with many noting friendly staff, comfortable beds, and balconies offering Gulf views.

Common frustrations include paid off-site parking, slow or hot elevators, and occasional check-in delays. Room experiences vary: some report noise, musty or pet-like odors, and AC or TV issues, and views may not match expectations unless an ocean-view room is booked. Cleanliness is generally good but inconsistent, with repeated mentions of dirty common areas, pool cleanliness lapses, and sporadic housekeeping misses. Expect a well-located, midrange stay with beach access and some operational trade-offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Off-site paid parking in a garage across the street is a recurring pain point, and the garage or hotel elevators are often reported as slow, hot, or out of service. Some guests also mention inconsistent pool upkeep.

Related guest reviews

6

Gina

Jun 2, 2024

·

Stayed 2 nights

Our room was good just the bathroom vent was broke so the humidity was ridiculous in there. The pool was very dirty so we didn’t use it at all. Breakfast was great my family like it and we loved the area.

8

Pamela

Sep 20, 2024

·

Stayed 2 nights

The hotel is nice but the parking garage is inconvenient

4

Lester

Jan 4, 2025

·

Stayed 2 nights

Disappointing trip. First, an oceanview room is a glimpse of the ocean and moatly an empty parking lot. Stayed on the 3rd floor, ice machine was not working, went to the 1st floor, that ice machine was not working either. Tiny balcony with 1 chair only. Parking, which is not free, is down the block and across the street. Parkng garage elevator was not working either. Breakfast was the usual, nothing special, room is small, 1 chair, and a small lounger couch thing. Bed made a metallic clanging aound when turning over in bed. First and last stay at this property. Room 320 tried to upload pic but app not working.

10

Scott

Sep 1, 2025

·

Stayed 3 nights

The pool was not clean and the location was in a run diwn area.

4

Ernest

Jun 22, 2025

·

Stayed 1 night

The elevator floor had puddles of water from children running in and out from the pool and it was a hazard. The tv had basic channels. You can’t order movies or log into prime or Netflix like other hotels so it made staying in boring. Especially if you have kids. It’s miserable. And to have to pay $16 to park was the straw that broke the camels back. I’m for the lack of tv entertainment alone parking should be free. This was my LAST time staying at a Holiday Inn Express.

8

Maria

Apr 3, 2024

·

Stayed 1 night

Love it! Cozy loved the pool area and the fireplace Outside . There is room for improvement in the elevators . Parking elevators not working. THANK YOU STAFF !

8

Nancy

Dec 6, 2024

·

Stayed 1 night

Nice property. I think it should have a shuttle since parking is cross and down the street. It's a little walk

6

Lindsay

Mar 11, 2025

·

Stayed 3 nights

Parking is not included. There was a major plumbing issue which then caused us to leave our room during a portion of the day. There was no consideration for this inconvenience. The pool is not heated.

6

Cole

Apr 9, 2025

·

Stayed 1 night

Staff friendly When door closed to go in and out there is no seal. You can look outside or someone can look in the room. Air conditioner was so very noisy all night long. I must say that the bed was very comfortable. The water inside the shower was amazing and the dove products were great. I know you probably have heard this before but the parking across the street is so not safe and not except-able. With women going over to the parking lot alone.

6

David

Aug 15, 2025

·

Stayed 4 nights

It started with a $15 per night parking fee that was not listed on Hotels.com for a parking garage across the street. You’re given a QR code to scan to enter and leave that works when it wants to, usually after several attempts. The elevator on the garage didn’t work. The hotel is very clean, the pool area is decent but the pool closing nightly at 9pm is a little ridiculous being outside near the beach and a vacation spot. Hotel elevators are very slow and hot, my biggest complaint are the hot hallways. Two small vents on each side putting out not very cool air, I asked the front desk the first night and it never got fixed. It seriously felt like it was 80 degrees.

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Cleanliness

Many guests find the property clean, while others report inconsistencies such as dirty common areas, bathroom hair or mildew, unpleasant odors, and occasional housekeeping lapses. Overall cleanliness feels mixed across stays.

Related guest reviews

6

Mark

Mar 22, 2025

·

Stayed 1 night

I stay at Holiday Inn express because they are usually very clean. This one is not. Carpets are filthy. Trash cans over flowing in lobby areas. Elevators are dirty. Rooms smell bad.

10

Arun

Dec 1, 2025

·

Stayed 1 night

The room was spotless, the staffs were quite courteous, great breakfast...In all, amazing stay!

8

Stephani

Jun 16, 2025

·

Stayed 1 night

Great location! Hotel is newer on inside and the balconies are great! We found a stain on our bedding and they quickly replaced it. Very friendly staff!

10

Dianna

Mar 8, 2025

·

Stayed 1 night

I had a pleasant stay at the Holiday Inn Express & Suites Galveston Beach. The room was clean and comfortable, and the staff was friendly and accommodating. The hotel’s beachfront location is excellent, offering easy access to the beach and nearby attractions. The complimentary breakfast provided a good variety of options. However, I noticed that the elevator remained dirty for two days due to spills, which was a bit disappointing. Overall, I enjoyed my stay and would consider returning, hoping for improved attention to common area cleanliness.

6

Richard

Mar 6, 2025

·

Stayed 2 nights

My main complaint is the dirty floor in the room. After walking barefoot, the sole of my feet was black. The faux wood flooring masks the dirt very well. I'm unsure when the last time the floor saw a wet mop.... It should be done after each guest at minimum. I was in the room during room service and the floor was only swept. There are now very convenient devices that brush hard surfaces and suck up the dirty water. A must here! Besides that it is a nice property.

10

Gerardo

Jun 19, 2025

·

Stayed 1 night

The property was well kept and clean. The included breakfast was amazing. The accessibility to the beach and nearby tourist attractions was great.

4

Karen

Sep 6, 2023

·

Stayed at this hotel. Staff weren’t welcoming on arrival and didn’t appear to be getting on with each other. Pool felt dirty and cold. The room had a strange smell throughout our stay. Won’t be returning.

6

Jennifer

Jun 9, 2024

·

Stayed 1 night

This is fairly new property and the showers had mold in the caulking.

4

ERIKA

Jun 13, 2025

·

Stayed 1 night

Our room, mostly the bathroom had a strong cat piss smell. We called the front desk to be moved but the hotel was sold out so there were no other rooms available to move to.

4

Sara

Nov 28, 2025

·

Stayed 1 night

The room wasn't clean. There was hair in the shower and hair in the bed. Called down for new sheets around 10pm, they bring them up and here I am changing the whole bedding. Front desk said they would email me about it but never did. Will not stay there again.

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Rooms

Rooms are generally comfortable, with balconies and Gulf views appreciated by many. Downsides cited repeatedly include traffic or neighbor noise, loud or weak AC, occasional odors, minor maintenance issues, and confusion about ocean view versus partial view.

Related guest reviews

4

Karla

Oct 2, 2025

·

Stayed 2 nights

Didnt get the room we paid for. We asked for ocean view... it was not ... the tv was all messed up asked for it to be foxed but even the guide wasnt working if we wanted to watch something we had to google what was playing on each amd every channel at that time

8

Valanie

Feb 18, 2025

·

Stayed 1 night

The staff was great- very helpful and friendly. The A/C in our room never came on and the walls were paper thin. The view, however, was great. We could see our ship from one of our rooms. The room and bathroom were very clean, as was the breakfast area. Excellent value for the price.

6

Kristin

Jul 29, 2025

·

Stayed 2 nights

We booked a standard room with a balcony. Although it had an ocean view, there was a large dumpster on that side of the hotel. The smell from the dumpster made it unbearable to be on the balcony. Also, the dumpster truck comes around 7:30am and then again around 9:30am with continuous beeping noise (approx. 10 minutes) both times. Also, it is true - the rooms have a faint unpleasant smell like cat pee that comes from the air conditioning units.

8

Amie

Apr 23, 2025

·

Stayed 1 night

Bed was comfortable and liked the balcony

8

Eric

Oct 5, 2025

·

Stayed 2 nights

View of the beach was adequate however if you want an ocean view you must specifically request an “ocean view” room. Room was clean except for hairs in the shower that were not ours.

8

Lacey

Oct 27, 2025

·

Stayed 1 night

The only problem I had was that you could hear everything on each side of you. I spent 2 hours in the middle of thw night listening to someone call their partner in the middle of throwing up. Doesn't make for a good night sleep.

8

Fabian

Sep 7, 2025

·

Stayed 2 nights

Everything was perfect. Except that our bathroom vent is somehow connected with the room next to us and whatever conversations they were having in their bedroom with their family it was going through the vent very clearly.

6

Kayla

Feb 12, 2025

·

Stayed 2 nights

The room itself was very nice and clean. The view of the ocean was beautiful and it was nice having a balcony. The room was supposed to be ready by 4pm but it was not ready until 430. The tv wasn’t working and it took about an hour for someone to come and fix it. The couch had stains on it. The breakfast was not great. The juice machine was neat but the food itself was mediocre. The coffee was excellent though. The worst part is that you have to pay $15 a night to park there. Why would I pay to park at a hotel that I’m paying $250 a night to stay in? They also charge $4 for a bottle of soda. I expected a upcharge but doubling the price is really excessive. The staff was incredibly nice and helpful though.

6

Brigina

Oct 1, 2025

·

Stayed 3 nights

The air conditioning system was poor. The elevators had no AC working in them and it was very hot. The hallway AC was poor at best. You could feel the humidity from the Gulf, in the room, poor AC.

6

Joseph

Sep 16, 2024

·

Stayed 1 night

Noisy street

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Service

Staff are widely described as friendly and accommodating, with some early check-ins and helpful front desk support. However, multiple reviews mention long or chaotic check-ins, billing or parking charge issues, and slow responses to requests.

Related guest reviews

10

Michel

Dec 23, 2024

·

Stayed 2 nights

I recently had the pleasure of staying at this wonderful hotel in Galveston, and I can't recommend it highly enough! Having been a frequent visitor to the island since 2004, I can confidently say this has been my best experience yet. The customer service was exceptional, the location perfect, and the staff were nothing short of amazing. From the moment we checked in, Marissa T. made us feel welcome. She handled our check-in smoothly and even accommodated a special request for my elderly parents, ensuring our three-day stay was comfortable. The rooms were spotless, the breakfast offerings were fantastic, and the convenience of being within walking distance to the beach, restaurants, and shops made our trip even more enjoyable. A big shoutout to Marissa T. for her professionalism and friendliness—she truly made our stay memorable! My entire family agreed that her knowledge and efficiency at the front desk exemplified leadership, and we thought she should be the manager! Overall, this hotel has everything you could ask for. We will definitely be back! Thank you for an unforgettable stay!

10

David

Dec 26, 2023

·

Stayed 2 nights

Great location and views, staff was very helpful. Only con I can think about is parking

6

Shelly

May 25, 2025

·

Stayed 1 night

Check-in was painful. We arrived at 4pm, check-in time. There were no rooms available, people were piled up in groups everywhere. They were not sure when our room would be ready. We finally got in about 5:45. We had dinner reservations we almost missed. Staff was really stressed, but they did their best. Room was nice and clean, but halls were pretty dirty.

6

WENDEL

Dec 30, 2023

·

Stayed 1 night

The checkin process was a nightmare. One person checking in guests with a line out the door. Not very well prepared for a crowd. Otherwise the hotel was fine.

2

RYAN

Aug 12, 2024

·

Stayed 1 night

Check In at 4:00 lol, never happened and wasn’t even close. Walked in just before 4:00 to about a dozen pissed off people. When we tried to check in we were told “we try to get people in at that time, sorry”. Then when asked how long, couldn’t give us an answer. Then we were told we could store our luggage but wasn’t “guarded”. About 9:00pm we made it to our room only to get a call saying we need to come back down because they forgot to ask for a CC for incidentals. Total cluster, kids running around everywhere screaming and yelling at 1:00am and desk says “we’ve had lots of complaints” but didn’t do anything. Sad too because the room was great and so close to the Spot and the Beach

6

Haleigh

Jul 20, 2025

·

Stayed 1 night

Property check in on website says 4pm, however I called around 2 to see if we could get early check in. They said no, they were still cleaning and that it would be normal check in time. I said ok, got there at 4:10, staff member says it will probably be another hour or more until we can get in our room because of max capacity night before?? We were coming from out of town, exhausted from drive, no prior heads up that check in would be later than our reservation stated. Staff did not offer anything to make it better or to compromise for my family of 5 waiting for our room in the lobby for over an hour. They said they’d call when the room was ready, did not call, had to keep checking with front desk and finally it was ready. Super inconvenient!! Other than that, it was clean and easy walk to the beach. Probably wouldn’t come back because of the lack of communication regarding check in.

10

Hayleigh

Oct 3, 2025

·

Stayed 1 night

Staff was very friendly and got us in early

2

Deseri

Nov 15, 2024

·

Stayed 1 night

When I checked in I informed the front desk I paid online he said he saw that however he had me use my card for accidental fees which was 200 i saw a sign that said 25 so I asked him again he said yes. The room was super nice right by the beach. However when I checked my account I was charged twice he charged me for the room. I called and the lady who fixed it was not so pleasant I even asked her could she refund me for my two waters she said only one. Still 4 days later and I’m waiting on my refund for being double charged. The front desk needs to charge guest correctly and pay attention if guest paid online prior to checking in.

4

Matthew

Jan 19, 2024

·

Stayed 2 nights

We stayed here the day before our cruise and for 3 days after our cruise. When we got back from the cruise, we were there at 4pm when checkin started. We were told to check back in 10 minutes, 2 different times and each time they told us the room wasnt ready yet. It was the 4th time going up that I asked if the room was ready and if not, I wanted to cancel my reservation. At 4:45 we finally got to our room. Come to find out they were painting doorways and that is why we couldnt get our room on time. By the time we were able to check in they had a lobby full of people. I pay for a service and expect it yo be ready at its intended time. If a hotel is doing renovations of some sort, they need to keep their paying customers in mind. The pool gate was broken so you couldnt get in on one side, they didnt have bowls for breakfast and offered laundry but was told I needed to go down the road for quarters. There are many hotel options when cruising out of Galveston and I do not recommend this hotel. Their staff and people overseeing that hotel were there and made no remedy for a late check in or even said sorry for the inconvenience. I read bad reviews of staffing issues after I had booked and didnt think we would have an issue but we did. You can go down the road a half mile and stay at 4 to 5 different hotel chains that have better ratings.

2

Samuel

Mar 24, 2025

·

Stayed 1 night

Went to front desk around 9pm to ask for towels woke up the next morning still no towels. Asked again for towels at breakfast and desk said we will put in a ticket and I checked out at 11 am with no towels. Son wanted to sleep on the pull out couch and pull the couch out to no linen on the bed and none in the room for the bed

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AI-generated summary based on recent guest reviews

Location

Beachfront along the Seawall and walkable to Pleasure Pier, dining, and cruise departures, the location is a major highlight. Some note construction or heavy traffic making crossings or garage access less convenient.

Related guest reviews

10

Paul

Jan 28, 2025

·

Stayed 2 nights

Excellent location

10

Jose

Jul 16, 2025

·

Stayed 2 nights

Beachfront and close to restaurants!

8

Elizabeth

Aug 18, 2025

·

Stayed 2 nights

Close to the beach. Many Nearby restaurants.

10

Marita

Mar 4, 2025

·

Stayed 1 night

Overnight stay before going on a cruise. Hotel is beautiful, very clean with friendly staff. Ample parking is a plus.

10

Marcy

Jun 16, 2025

·

Stayed 2 nights

Great location close to everything. Nice ocean view, extremely friendly staff.

10

Cathy

Apr 19, 2025

·

Stayed 1 night

Great location especially if you’re leaving for cruise out of Galveston.

8

Natasha

Apr 18, 2025

·

Stayed 2 nights

Excellent location for walking to the pier and bars/restaurants. Staff was super friendly!

10

Kimberly

Sep 22, 2024

·

Stayed 1 night

Great location within walking distance to the pier

8

Debra

Mar 17, 2025

·

Stayed 2 nights

Great hotel right by the water. Highway noise is prevalent. Nice breakfast, clean rooms and fabulous Hotel staff

10

Kimett

Apr 2, 2025

·

Stayed 1 night

The room was very clean and spacious. We had a great view of the beach and part of the city. We were walking distance from places to eat, the beach and places to sit out and enjoy drinks. I give this place a 5 out of 5!!!!

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AI-generated summary based on recent guest reviews

Dining

The free breakfast is often praised and convenient, but several reviews report items running out, crowding, flies, or uneven quality. The Spot next door is a popular nearby option for additional food.

Related guest reviews

10

sabrina

May 16, 2024

·

Stayed 1 night

Great location for cruise terminal. Nice hotel, great room, friendly staff. Great beach & boardwalk view to sip coffee on balcony at sunrise. The one & only I had was having to fight off flies in the breakfast area. In their defense, it is in lobby area & the door was constantly opening.

8

Elsa

Jun 15, 2025

·

Stayed 1 night

The included breakfast was very good.

6

Jason

Jul 15, 2025

·

Stayed 1 night

Has I know the parking was a garage a block away I wouldn’t have chose this hotel.It was unsafe and an inconvenience.There wasn’t enough seating for breakfast,the food items that were available weren’t great and limited bc of so many people. Overall for the price I paid compared to what I got I wouldn’t stay here again.

4

jessica

Feb 4, 2025

·

Stayed 2 nights

Breakfast was awful. Go to McDonalds

10

Tammy

Nov 23, 2025

·

Stayed 1 night

Breakfast was great!!! Staff was so friendly!!! Our balcony room had a view of the gulf!! This Holiday Inn was the best we’ve stayed at!!

8

Pattie

Sep 29, 2024

·

Stayed 2 nights

We stayed here for the convenient location and that was great. We could walk to many places from the location. The room was clean. A/C was amazing. There were some tiles coming up on the floor that needed tending too. Breakfast was the disappointing part. We got there around 9 and most food was gone and never refilled. Coffe also was gone and never replenished. Trash was falling all in the floor because the cans were full. Two workers walked around clueless and never did anything.

10

John

Dec 18, 2023

·

Stayed 1 night

Next to the beach. The breakfast was bad though

10

Alexander

Sep 3, 2025

·

Stayed 1 night

Friendly staff, welcomed with a smile! Amazing full breakfast. Beach view was good.

8

David

Aug 1, 2024

·

Stayed 4 nights

I guess my biggest issue was some mornings there wasn’t enough breakfast and a lot of people were standing lines waiting for more to come, so there never seemed to be enough food for the volume of people that were staying there. There were flies lingering around, during breakfast, from I’m assuming, the sliding glass door entrances constantly opening and closing.

10

Jeania

Mar 21, 2025

·

Stayed 3 nights

We loved our stay here. Breakfast was good except the juice was like tang juice not real juice. Loved the new coffee machine. The only thing I can think of is they need better carts to take your luggage in/out and a water or lemon water on the table with the mint bowl. Our balcony had a view of the beach and the pier which was very nice. Also, the restaurant next-door “The Spot” was very good, but very busy and they do deliver to your room, which was excellent. Thank you.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$138
February	$161
March	$171
April	$154
May	$163
June	$176
July	$203
August	$185
September	$149
October	$154
November	$151
December	$138

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $136	17 $112	18 $215	19 $265
20 $106	21 $94	22 $93	23 $98	24 $94	25 $253	26 $232
27 $103	28 $94	29 $94	30 $98

Su	Mo	Tu	We	Th	Fr	Sa
				1 $94	2 $223	3 $222
4 $117	5 $97	6 $97	7 $110	8 $106	9 $250	10 $261
11 $145	12 $110	13 $98	14 $102	15 $106	16 $271	17 $234
18 $101	19 $92	20 $92	21 $97	22 $93	23 $159	24 $244
25 $103	26 $93	27 $92	28 $97	29 $92	30 $244	31 $224

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Monthly average prices

About this property

Location

Room options

Suite, 2 Queen Beds, Balcony, Beach View

Room, 2 Queen Beds, Accessible Bathtub, Balcony

Standard Room, 1 King Bed, Balcony

Suite, 2 Queen Beds, Accessible, Beachfront (Communications)

Suite, 1 King Bed, Accessible, Beachfront (Communications)

Standard Room, 1 King Bed, Balcony, Beach View

Standard Room, 2 Queen Beds, Accessible Bathtub (Communication, Mobility)

Standard Room

Suite, 2 Queen Beds, Balcony

Standard Room, 2 Queen Beds, Accessible, Balcony (Communications)

Suite, 2 Queen Beds, Roll-In Shower (Mobility Accessible)

Standard Room, 1 King Bed, Accessible Bathtub

Standard Room, 2 Queen Beds, Balcony

Suite, 1 King Bed, Roll-In Shower (Mobility Accessible)

Standard Room, 1 King Bed

Standard Room, 2 Queen Beds, Balcony, Beach View

Suite, 2 Queen Beds, Balcony, Beachfront

Suite, 1 King Bed, Balcony, Beachfront

Standard Room, 1 King Bed, Accessible, Balcony (Communications)

Standard Room, 2 Queen Beds, Accessible (Communications)

Standard Room, 1 King Bed, Accessible Bathtub, Balcony (Communications)

Guest reviews

Very good

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn Express & Suites - Galveston Beach by IHG

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