Sonesta Essential Hotel Houston-I-45 Spring

I booked because of the swimming pool and it was closed

I booked for La Quinta, so I was very confused as to why it lead me to a motel 6. After 10 minutes when someone came out to greet me, I asked “is this supposed to be for La Quinta” he responded with “Any pets” and proceeded the check in process. The lobby smelled like food, and both elevator and room reeked of urine. The room was gutted out except for a bed, night stand and tv. Didn’t look like the pictures. So 12 feet of emptyness made it very hard for the room to cool down to 68 from 80. Kept it on high the whole night and still woke up semi cool. Didn’t need any covers. Rodents in the restroom. I would use the excuse that you get what you pay for. But I had a way better experience right across the street for same price. Only gave 2 stars because I didn’t die.

As soon as I walked into the hotel room and smell old and stinky, and then there was only one housekeeper, and I asked for some extra towels she said she couldn’t give me any and she was the only one I had to wash them. We had three people in a room and we’re going to get one towel per size and that’s it for three people. Also, the pool was brown and cannot be swimming in and homeless people hanging around the property and staff was very rude and the toilet kept having problems .DO NOT STAY HERE!!

The website and Expedia listed free continental breakfast but it didn’t exist nor was there any ice machines. The stairs were blocked off and if the elevator was broken or not working if there was a fire, I would be in trouble!

Everything about this one is dirty, and the said to be owner doesn't care about the property nor the customer's. The place need an inspection date. Don't waste your vaction here, you will be sorry the moment you drive up, then very disappointed once you walk into the lobby. The room I had for the moment was a view of a dirty pool. So, if you had room 207 on Tuesday evening. You got a clean room because i cleaned it, then was put out over front desk giving me a roll of toilet paper. ALSO, they won't let me add the pictures, I guess because it's going to make hotel.com look bad to.

I truly do not understand how this place is not shut down. Minimal cleaning, everything is broken and they have not replaced. Cardboard covering windows, and the pool that looked clean and functional in the advertisement... yeah it works, but its green. As we were checking out, another customer was asking for clean towles and the lady at the counter told her to clean them in the coin laundry if she wanted clean towels because the lady who does the towels wasnt there today.

First off, yes you get what you paid for. But this was beyond disgusting, the lobby and halls were smelly and dirty. The elevator had dried blood on the walls. When i got to my room, i found mold on the ceiling and in the shower, as well stains all over the sheets. I wanted to check out a day earlier than expected, and the front desk lady refused to give me a refund for the unused days.

Where to start? No working ice machine entire trip. Roaches. The luggage cart is a dollar general yellow shopping cart someone stole for the property. I could go on

I have stayed in some cheap hotels before, but have never felt the need to leave like I did with this one. The smell was the first thing I noticed. Strong urine odour in the room, so I checked the air conditioner/heater, and there was mould through it and it appeared that someone had peed in it. There were brown stains all over the wall including some spots of dried blood. There were clumps of hair on the floor as if someone had gotten a haircut but didn't sleep the edges. Many hairs in the sheets and I don't even want to think about how dirty the mattress cover was (I was too afraid to look at the mattress itself). We quickly left and went to another hotel nearby. The staff member at the front desk didn't even seem surprised. He had just arrived on shift to an empty front desk as apparently his colleague (who had checked us in) had just left before he arrived. He was nice enough but the person who checked us in barely said a word and walked away when we were trying to ask a question about having something delivered. I glanced into the room that was supposed to be the gym but it was just pieces of equipment scattered around with tape around them (not operational). Would give less than 0 if it was possible.

Customer service is great. But the building is not very well taken care of. The pool was very nasty and green. The elevator smelled like urine. Found a used bar of soap in my room. Didnt stay the whole night.

I didn’t like the fact of I paid for the room online and get to the property and it was a extra 18 dollars and the room was being renovated so it was incomplete things like paint, cleaning, and parking lot had trash and old furniture everywhere

The ac didn’t work properly was dirty stinky with roaches and dog piss all over the floor I had my kids with me also very disappointed

It took me more than 30 minutes to check in. The owners/managers who obviously live on property did not know what they were doing. They tired to tell me my cc was declined and wanted to charge me again! Rooms were dirty, debris/dirty on floors. Found two dead cockroaches on my room. Hallways had missing baseboard in numerous areas of the first and third floors.

I booked for La Quinta, so I was very confused as to why it lead me to a motel 6. After 10 minutes when someone came out to greet me, I asked “is this supposed to be for La Quinta” he responded with “Any pets” and proceeded the check in process. The lobby smelled like food, and both elevator and room reeked of urine. The room was gutted out except for a bed, night stand and tv. Didn’t look like the pictures. So 12 feet of emptyness made it very hard for the room to cool down to 68 from 80. Kept it on high the whole night and still woke up semi cool. Didn’t need any covers. Rodents in the restroom. I would use the excuse that you get what you pay for. But I had a way better experience right across the street for same price. Only gave 2 stars because I didn’t die.

This place was disgusting, we waited like 30 minutes for someone to even come check us in and there was something that looked like s**t on the bathroom walls and hair all over the bed. We left.

Little disappointed request a crib for baby and didn’t have any and also there was a strong smell like pee in our room

First off, yes you get what you paid for. But this was beyond disgusting, the lobby and halls were smelly and dirty. The elevator had dried blood on the walls. When i got to my room, i found mold on the ceiling and in the shower, as well stains all over the sheets. I wanted to check out a day earlier than expected, and the front desk lady refused to give me a refund for the unused days.

I have stayed in some cheap hotels before, but have never felt the need to leave like I did with this one. The smell was the first thing I noticed. Strong urine odour in the room, so I checked the air conditioner/heater, and there was mould through it and it appeared that someone had peed in it. There were brown stains all over the wall including some spots of dried blood. There were clumps of hair on the floor as if someone had gotten a haircut but didn't sleep the edges. Many hairs in the sheets and I don't even want to think about how dirty the mattress cover was (I was too afraid to look at the mattress itself). We quickly left and went to another hotel nearby. The staff member at the front desk didn't even seem surprised. He had just arrived on shift to an empty front desk as apparently his colleague (who had checked us in) had just left before he arrived. He was nice enough but the person who checked us in barely said a word and walked away when we were trying to ask a question about having something delivered. I glanced into the room that was supposed to be the gym but it was just pieces of equipment scattered around with tape around them (not operational). Would give less than 0 if it was possible.

The hotel was nice and affordable for the two night stay. The rooms are very nice and clean. The rooms were very spacious as well.

Customer service is great. But the building is not very well taken care of. The pool was very nasty and green. The elevator smelled like urine. Found a used bar of soap in my room. Didnt stay the whole night.

I didn’t like the fact of I paid for the room online and get to the property and it was a extra 18 dollars and the room was being renovated so it was incomplete things like paint, cleaning, and parking lot had trash and old furniture everywhere

The smell is bad, holes in the walls, no security lock on door and stains in the bathroom. This was a very bad stay and if was not so tired I would have left.

Comfort & convenient

I booked for La Quinta, so I was very confused as to why it lead me to a motel 6. After 10 minutes when someone came out to greet me, I asked “is this supposed to be for La Quinta” he responded with “Any pets” and proceeded the check in process. The lobby smelled like food, and both elevator and room reeked of urine. The room was gutted out except for a bed, night stand and tv. Didn’t look like the pictures. So 12 feet of emptyness made it very hard for the room to cool down to 68 from 80. Kept it on high the whole night and still woke up semi cool. Didn’t need any covers. Rodents in the restroom. I would use the excuse that you get what you pay for. But I had a way better experience right across the street for same price. Only gave 2 stars because I didn’t die.

The room had stains on the bed, blankets look like they were from the 70’s. They charged me additional money because they said the rate advertised was wrong. The smell was horrible, TV did not work. We DID NOT stay.

Rooms spacious and clean. Newly remodeled.

This stay was horrible when I arrived the front desk attendant didn’t greet me at all. He didn’t explwhere my room was I had to find it myself. Then when I got to the room there was a trash can under the sink because the sink was leaking when I turned on the faucet. My second couldn’t get into the room because the front desk guy was being rude and wouldn’t let them in it was an all together horrible experience.

The hotel was nice and affordable for the two night stay. The rooms are very nice and clean. The rooms were very spacious as well.

Beds are uncomfortable.

It was under construction and broken

It took me more than 30 minutes to check in. The owners/managers who obviously live on property did not know what they were doing. They tired to tell me my cc was declined and wanted to charge me again! Rooms were dirty, debris/dirty on floors. Found two dead cockroaches on my room. Hallways had missing baseboard in numerous areas of the first and third floors.

Booked online and ran into problems with that. But the staff was more than patience and worked to figure out the issue. The hotel is being remodeled, so it still had work to be done but the completed part of the hotel we're very nice. There is no smoking and a fine will be applied. But pets are welcomed. There is a security fee that I didn't know about. But the staff lowered it security fee to accommodate us. The staff is really what made the stay nice they had so many problems but they communicated the entire time. I look forward to going back when it's finished being renovated. Weekly rates are also available.

They scammed me and charged me and cancel my rooms after I paid. We had to leave and cancel our vacation I am suing this hotel and Expedia. I will be expressing my opinions on all social media apps and on my national podcast!! SCAM>> Shame on you...

We travel for work and we buy antiques and sell antiques and we were trying to bring some of our inventory in to post online and sell. The guy at the front basically told us no. That we couldn’t bring in our belongings. Then said he was going to call the police. I also make shirts and blankets and stickers and also sell them as well. The guy at the front told us no that we can’t bring it into our room although all we were doing was bringing in our inventory to put nicely into our other suitcases and bringing it back down to our car. He was very rude and didn’t even want to hear what we had to say. Last time we stayed here we left it as no one was even in the room. There is nothing stating what we can and can’t bring things in I have no clothes in the room.

Smelled like smoke. Got charged twice. Unsafe.

Nice owners/staff. Room was nice & quiet. Theyre new owners making major upgrades to the property. Enjoyed my stay will be back

First off, yes you get what you paid for. But this was beyond disgusting, the lobby and halls were smelly and dirty. The elevator had dried blood on the walls. When i got to my room, i found mold on the ceiling and in the shower, as well stains all over the sheets. I wanted to check out a day earlier than expected, and the front desk lady refused to give me a refund for the unused days.

Room cleanliness is not clean. They never came and clean the room, I booked for 5 nights, they never came once to clean my room during those 5 nights. When I checked out, nobody was at the desk to properly check me out and when I rang the bell a few times, they came out like I was annoying them and point to the desk that I can drop the key there, never say thank you even when I checked in. Customer service is bad and room cleanliness is bad.

This stay was horrible when I arrived the front desk attendant didn’t greet me at all. He didn’t explwhere my room was I had to find it myself. Then when I got to the room there was a trash can under the sink because the sink was leaking when I turned on the faucet. My second couldn’t get into the room because the front desk guy was being rude and wouldn’t let them in it was an all together horrible experience.

We had to check out early due to the man in the front being controlling and telling my fiance and myself that we are not allowed to bring in our suitcases with our clothes in it because he said our backpacks which contained our work computers and folders and my purse etc was already brought up stairs. My fiance and I travel for work and we buy and sell antiques. We were supposed to do inventory of some things we have and we planned on doing inventory then bringing them back to our car. Well he said no and he threatened to call the police on us because we wanted our two suitcases with our clothes inside. We had to go out to the car just to get our clothes before we showered. Every time we would come in from work or even a store run he would eyeball us and run out the office door just to stare at us down the hallway to see what we had. He only did this to us, our business partners were livid that inventory wasn’t completed and my work computer that he made me leave in the car I was unable to do any of my work or data entry etc during our stay, the breakfast isn’t hot. It’s cereal and bagels. They are rude and very judgemental.. the first day we were here we used the cart to bring up some stuff like food and our work backpacks, we weren’t in the room for 2 minutes before our room phone rang telling us to bring it back. I was called 5 times within a 10 minute span. I would really like my money back because being harassed isn’t cool. They went in our room and invaded our privacy

We stayed in room 305, our room was very clean, they are waiting for furnishings to arrive, totally understand with the tariffs happening that things arent finished yet! It will be a great hotel once that happens! Its ideal location to everything. Definitely staying again.. owner Mr Patel and his staff was very attentive to our needs and was very kind!

My grandson was with me, I will not stay there again. The riff raff around the area is bad.

As soon as I walked into the hotel room and smell old and stinky, and then there was only one housekeeper, and I asked for some extra towels she said she couldn’t give me any and she was the only one I had to wash them. We had three people in a room and we’re going to get one towel per size and that’s it for three people. Also, the pool was brown and cannot be swimming in and homeless people hanging around the property and staff was very rude and the toilet kept having problems .DO NOT STAY HERE!!

Smelled like smoke. Got charged twice. Unsafe.

The website and Expedia listed free continental breakfast but it didn’t exist nor was there any ice machines. The stairs were blocked off and if the elevator was broken or not working if there was a fire, I would be in trouble!

They need to have more options in the breakfast is really too smal

We had to check out early due to the man in the front being controlling and telling my fiance and myself that we are not allowed to bring in our suitcases with our clothes in it because he said our backpacks which contained our work computers and folders and my purse etc was already brought up stairs. My fiance and I travel for work and we buy and sell antiques. We were supposed to do inventory of some things we have and we planned on doing inventory then bringing them back to our car. Well he said no and he threatened to call the police on us because we wanted our two suitcases with our clothes inside. We had to go out to the car just to get our clothes before we showered. Every time we would come in from work or even a store run he would eyeball us and run out the office door just to stare at us down the hallway to see what we had. He only did this to us, our business partners were livid that inventory wasn’t completed and my work computer that he made me leave in the car I was unable to do any of my work or data entry etc during our stay, the breakfast isn’t hot. It’s cereal and bagels. They are rude and very judgemental.. the first day we were here we used the cart to bring up some stuff like food and our work backpacks, we weren’t in the room for 2 minutes before our room phone rang telling us to bring it back. I was called 5 times within a 10 minute span. I would really like my money back because being harassed isn’t cool. They went in our room and invaded our privacy