Holiday Inn Express & Suites - Albuquerque East by IHG

Facilities include gated parking and an indoor pool with hot tub; guests liked the added security but parking can be tight. Feedback is mixed due to occasional hot tub/pool cleanliness or outages and some elevator downtime; a small gym is noted.

Cleanliness is a strong point across reviews, with many describing rooms and common areas as very clean or spotless. A few guests reported lapses such as unclean showers, dirty towels, or a bed bug claim.

Rooms are modern, quiet, and comfortable with many praising bed comfort and space; some mention nice mountain views. Downsides include occasional noise (highway or neighbors, and in one case rooftop machinery), AC or smoke-alarm light issues, low shower water pressure, and minor maintenance quirks.

Service is widely described as friendly and helpful with quick check-in and accommodating touches; several praised flexibility and small gestures like cookies. A minority reported rude or dismissive interactions, reservation or check-in problems, and inconsistent policy communication.

Set just off I-40 near big-box stores, the hotel sits behind gates that enhance on-site security. Several guests felt the surrounding area is less walkable or appealing and found the property a bit hard to locate, though highway access is easy.

Breakfast is generally reviewed as good with decent variety and consistent availability. Some found it average or dull, noted limited vegetarian or vegan options, or occasional equipment issues like the pancake machine.