Light House & Rooftop

Apparently, there is a vast difference between your platform's standards and common sense regarding what constitutes a 5-star hotel. This is definitely not a 5-star property; it felt more like a 3-star, and if I had known this beforehand, I would never have selected it. The room was dirty, featuring peeling walls, and the mattress felt like sleeping on a wooden board. The bathroom was in an indescribable state: there was simply a shower with a filthy, rusty faucet and broken fixtures. There was no shower tray or enclosure, meaning you had to stand directly on the bathroom floor to take a shower, right next to the toilet. Furthermore, the reception was only available during specific hours (which l am okay if l am staying at a 3* hotel), so l had to call them to come, because l had to leave very early in the morning and also debit cards were not accepted. It was an experience I want to forget. I mostly blame your platform rather than the hotel itself—even though their photos looked much fancier than reality—for featuring and misrepresenting this property as a 5-star hotel instead of a 3-star one.

No hot water was available and I had to take cold shower. WiFi was weak.

Very good service. well done.

Nice room. Great balcony. Nice guy

Several different issues, room was occupied when we arrived, had to wait for another, bathroom sink was leaking, not very clean , cheap towels, etc……