SureStay Studio by Best Western Conroe Downtown

No Ice!!!

Room was extremely clean and the staff was extraordinary!! Thank you for a great stay!

This hotel has many issues- 1. The front staff stays in the back with a sign out front saying “we are helping other guests, we will be right back” unless you ring a bell. And then when you ring the bell, they come out from the back, and they act like you’re inconveniencing them. 2. The hotel is NOT ADA accessible at all. Neither sets of doors in the front have automatic openers (it’s double doors, back to back). Trying to get the doors open with a disability is very difficult, especially if you have luggage. There is very limited parking in the front, so you’ll likely have to park in the back, where the doors also have the same issue. There is no elevator, so if you’re on the second floor, you have a large, curved staircase to climb with luggage. 3. The fire alarm in the room will go off for 10 minutes straight if you shower with the door cracked (which is necessary since the fan in the bathroom is terrible). 4. The AC doesn’t actually take any humidity out of the room. It just makes everything cold and wet. My clothes literally were damp from the amount of humidity in the room, even with the AC set at 64*. 5. Parking at night is very sketchy. We parked at about 1230am (coming back from a wedding) and there were multiple people in the parking lot, some sitting on the curbs some sitting in lawn chairs, drinking 6 packs of beer. 6. The room smelled moldy, mildewy, damp, and wet upon arrival. Pros- 1. The shower had great water pressure. 2. Had a good size fridge.

This property definitely does not live up to the usual Best Western standard. When behind the counter, hotel staff could barely be bothered to get out of their chair or to stop private conversations long enough to help guests. Upon inquiring about an ice machine, I was informed they didn’t have one. There was one. It just didn’t work. I was very rudely told to walk across the street to a gas station for ice. There was lots of noise 24/7. Banging and running could be heard from the floor above. No service, trash removal, towel exchange, etc. for a three night stay. Waste of money to stay here.

The ice machine didnt work and the lady on the front counter was rude about giving clean towels and i had a today stay.