Beyazit Palace Hotel

So the positives for this hotel was it's cleanliness and despite initial appearances it is in a great location to explore Istanbul. Both big positives. The initial check in was good and staff friendly and helpful. However, the service did deteriorate in that despite asking for a our room to be cleaned (which it was) we had to go to reception for toilet roll as they did not replace this or tea and coffee. So they tidied the room without replenishing the stock. They try to sell you experiences on the front desk, which is fine but often gave wrong details. For instance a river cruise. I was told the taxi would pick us up at 7 pm. It arrived at 8:20 - our whole day was scheduled around not missing this. They did not apologise for giving the wrong time. The staff often came over as arrogant like you were being a nuisance. It felt like our custom was not really appreciated other than to get more money from you in signing up for things. Not impressed with desk staff or room cleaning in terms of replenishing stock. However the hotel offers good value for money in a good location and is clean.

Nice little cosy hotel,hidden in the streets of Fatih. The staff was nice, compared to big hotel chains, they spend some more time with the customer chatting and giving helpful tips. The room was clean, nothing too special,had all the necessary equipment. Breakfast was ok, I would like to see some fresh fruit. The views from the terrace restaurant are amazing. Overall I wouldn’t mind staying there again.

Bed sheets were not clean

They are not friendly

Expectation vs reality the room was super small compared to the pictures, the tv didnt have a remote and we couldn’t use it, the shower floor gets wet easily because the shower glass doesn’t contain all the water. The faucet wouldn’t stay in a raised position, and the view from the window was terrible, very run down building in view. What saved our stay was the kind staff and breakfast, they also brought our food deliveries to us which was great.