Is parking available at the hotel?

Parking is available at the hotel, including secured and uncovered options. Valet parking is also offered for a surcharge of TRY 375 per day. Reservations are not required.

Does the hotel allow pets?

Pets are not allowed at the hotel. However, service animals are exempt from this policy.

What are the check-in and check-out times?

Check-in time is at 14:00, and check-out time is at 12:00. Early check-in or late check-out may be available upon request, but additional charges may apply.

What accessibility features are available for guests with disabilities?

The hotel offers several accessibility features including elevators, step-free entrances, wheelchair-accessible facilities, and a wheelchair-accessible pool. Additionally, there are designated wheelchair-accessible areas such as the registration desk and on-site restaurant.

What is the location of the hotel in relation to key landmarks?

The hotel is located in Istanbul (Basaksehir), just a 5-minute walk from Mall of Istanbul and a 4-minute drive from İstoç Ticaret Merkezi. It is approximately 2.8 miles from Medipol Mega University Hospital and 3.4 miles from Ataturk Olympic Stadium.

Does the hotel have a swimming pool?

Yes, the hotel features an indoor swimming pool. Specific operational hours and seasonal availability are not provided.

Are children allowed at the hotel?

Children are allowed at the hotel, and there is no minimum age specified for children to stay for free.

What are the policies regarding extra beds and cribs?

The hotel offers rollaway beds for a fee of TRY 810 per night. Advance request or confirmation may be required for availability.

Hilton Mall of Istanbul - Luxury Hotel Experience

Average nightly price at Hilton Mall of Istanbul by month, last 12 months (USD)
Month	Average price
January	US$175
February	US$172
March	US$184
April	US$207
May	US$228
June	US$224
July	US$225
August	US$236
September	US$252
October	US$200
November	US$190
December	US$198

What guests think

At Hilton Mall of Istanbul, travellers consistently highlight the convenient connection to the Mall of Istanbul and generally friendly, helpful staff, while spacious, quiet rooms earn praise, and breakfast is often viewed positively though on-site dining can feel limited.

Cleanliness is widely noted, but some reviews mention smoke smells, missed amenities, or uneven housekeeping. Some guests reported temperature-control or maintenance issues, occasional service lapses, or language barriers, and a few found the location less convenient for sightseeing. Overall, it suits travelers who value convenience and comfort over extensive on-site amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Some guests reported issues across the spa, gym, and pool, including service quality and missing basics. On-site dining/bar options felt limited for some, with the mall used instead.

Related guest reviews

8

Matthew G

21 Dec 2022

·

Stayed 19,347 nights

I enjoyed my stay up until the point my girlfriend and I went swimming. She was asked to put on a cap,no problem. The pool attendant said it would be 90 lira for the cap,again no problem. When we got ready to leave the pool the attendant was told that I would bring the lira to him but insisted on following us to the room to collect the money, UNBELIEVABLE! I can afford to stay in a $275 a night room for five nights but was not considered to be trustworthy enough to return to the pool with 90 lira. That one employee made me decide to not stay at that hotel again! That was very, very RUDE and DISRESPECTFUL to the guest. Obviously the person was never given customer service training!

8

Guanghui

24 Nov 2025

·

Stayed 4 nights

Staff was nice, good location. Barber and hammam service can be improved.

10

Gwendoline

20 Nov 2025

·

Stayed 2 nights

Hotel in the Mall.

10

Iashin

30 Jan 2023

·

Stayed 2 nights

Faltou o roupão para irmos para o spa,faltou os acessórios com pasta de dentes escova cremes etc

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6

Zoltán

12 Jul 2025

·

Stayed 3 nights

Der Service war nur durchschnitt, nicht dem Hilton Erwartungen gerecht. Frühstück sehr "mager" keine Kaffeeauswahl, nur Filterkaffee. Im Fitnessbereich kein Wasser und Desinfektionsmittel vorhanden.

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6

özlem

17 Nov 2024

·

Stayed 2 nights

Mükemmel bir otel olmasına rağmen kapalı otoparkının olmaması ve minibarın boş olması büyük eksiklikti

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8

Jeetesh

22 Jul 2024

·

Stayed 2 nights

Its connected to a huge shopping mall - Mall of Istanbul, so if you are in for shopping - its huge. Lots of dinning options in the mall. Hilton it self didn't have any option for dinning. When we checked in, the bell desk staff took us to our room and he was amazing, gave a quick summary of where things were in the hotel.

10

Selamawit Haddish

20 Jul 2025

·

Stayed 1 night

Convenient connection to mall.

4

Janesh Harish

7 Jul 2022

·

Stayed 2 nights

The only good thing about the hotel is the service from the staff. The front office is helpful, the room service staff are swift. The bell boys are kind. As for the hotel, it is horrible. Yes it is close to Mall Of Istanbul, but that’s about it. Nothing else of interest near by. The bar has no options and the dining options are the worst I have ever come across. My room fridge had mold inside. I was also checked into a room that smelled of smoke, with a little baby that is horrendous. I did complain and was given another room. Far better options in Istanbul then this joint.

6

David

29 Mar 2025

·

Stayed 2 nights

Reception struggled to find my booking, then told me it had not been paid for (which it had). Restaurant not up to usual Hilton standards. Shopping mall next door was the saving grace

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Cleanliness

Many reviews praise clean rooms and public areas. Some report smoke odors, mold, or missed toiletries/towels, indicating inconsistent housekeeping.

Related guest reviews

10

Ala

17 Aug 2025

·

Stayed 2 nights

Nice place and clean

8

Hamad

25 Dec 2024

·

Stayed 3 nights

Cleaning the room not very will

6

Ridvan

25 Aug 2023

·

Stayed 4 nights

Es ist ein schmutziges und unvollständiges Hotel, man muss ständig die Rezeption anrufen, um das Fehlende zu holen. (z.B. Shampoo, Handseife, Handtücher)

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10

Gökhan

14 Nov 2025

·

Stayed 1 night

Temiz ve personel ilgili

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8

Abed

18 Nov 2025

·

Stayed 1 night

The room is big, clean

6

AB

13 Feb 2025

·

Stayed 3 nights

The hotel looks nice and modern. Breakfast is overall good. However the room smelled of Turkish cigarettes and was minimally clean. Staff was pleasant but spoke almost no English.

10

Türker

2 Nov 2025

·

Stayed 1 night

Temiz ilgili çalışanlar

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4

Janesh Harish

7 Jul 2022

·

Stayed 2 nights

The only good thing about the hotel is the service from the staff. The front office is helpful, the room service staff are swift. The bell boys are kind. As for the hotel, it is horrible. Yes it is close to Mall Of Istanbul, but that’s about it. Nothing else of interest near by. The bar has no options and the dining options are the worst I have ever come across. My room fridge had mold inside. I was also checked into a room that smelled of smoke, with a little baby that is horrendous. I did complain and was given another room. Far better options in Istanbul then this joint.

10

IN JOON

13 Feb 2026

·

Stayed 2 nights

Clean and fast

10

Kehinde

21 Sept 2025

·

Stayed 1 night

Generally excellent, quite environment and cleanliness is superb

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Rooms

Rooms are generally spacious, quiet, and comfortable, with some city views. A few mention temperature-control or layout quirks that affect comfort.

Related guest reviews

8

akrem

16 Mar 2025

·

Stayed 1 night

It’s great location. The hotel is amazing. One thing the room was facing the sun so with even using air conditioning still didn’t cool down enough

2

Naim

14 Jan 2025

·

Stayed 1 night

Ocak ayının ortasında buz gibi havada klimalar arızalı. Odam bir türlü ısınmadı. Banyo gideri tıkalı, sular ıslak hacimden koridora kdr taştı neredeyse. Otel yetkililerine akşam klimanın ısıtmadığını söyledim, 20 dk sonra çalışacak dediler ancak tüm gece buz gibi havada uyumak zorunda kaldım. Sabah kalktığımda şifayı kapmıştım bile! Verilen hizmet ile otele yapılan yatırım tam ters orantılı. Bidaha konaklar mıyım hiç sanmam. Kaldı ki otel yetkililerine çıkış yaparken de bu durumu anlattım fakat bir özür bile yok. Tam bir hayal kırıklığı

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10

Salam

19 Mar 2023

·

Stayed 1 night

Nice location nice big rooms well furnished

10

Mirela

5 Aug 2024

·

Stayed 1 night

The hotel is beautiful and the rooms spacious. The staff is friendly and helpful. I got an upgrade, a little present, and late check-out. Thank you!

10

Özden

15 Jul 2024

·

Stayed 1 night

Normalde daha uygun alternatifler vardı ancak yorgun olduğumuz ve bildiğimiz bir yer olduğu için seçtik. Rahattı, Hilton kalitesi. Diğer yandan banyoda WC cam ile ayrılmış ve normal cam olduğu için farketmek zor oluyor sabah veya gede sersemi olunca. Rengi farklı veya buzlu cam olabilirdi

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10

Cemile

31 Oct 2025

·

Stayed 1 night

Great hotel with convenient access to the shopping mall! The staff was very friendly, and my room was amazing — I especially loved the beautiful city view. The breakfast was nice, and it’s only about a 20-minute ride to Istanbul Airport. I highly recommend this hotel and will definitely be back!

8

Abed

18 Nov 2025

·

Stayed 1 night

The room is big, clean

10

Suzan

19 Aug 2025

·

Stayed 1 night

„Quiet despite the nearby highway. Great location for shopping and excellent access to the city center.“

10

Muzaffar

31 Jul 2025

·

Stayed 2 nights

Very nice rooms . At the reception work personel who really like their job and do everything to satisfy guests !

10

Kehinde

21 Sept 2025

·

Stayed 1 night

Generally excellent, quite environment and cleanliness is superb

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Service

Staff are frequently described as friendly, helpful, and accommodating. However, multiple reviews cite check-in mishaps, unprofessional behavior, and language barriers.

Related guest reviews

8

Matthew G

21 Dec 2022

·

Stayed 19,347 nights

I enjoyed my stay up until the point my girlfriend and I went swimming. She was asked to put on a cap,no problem. The pool attendant said it would be 90 lira for the cap,again no problem. When we got ready to leave the pool the attendant was told that I would bring the lira to him but insisted on following us to the room to collect the money, UNBELIEVABLE! I can afford to stay in a $275 a night room for five nights but was not considered to be trustworthy enough to return to the pool with 90 lira. That one employee made me decide to not stay at that hotel again! That was very, very RUDE and DISRESPECTFUL to the guest. Obviously the person was never given customer service training!

10

Michelle

16 May 2025

·

Stayed 1 night

The saff was amazing specially zech he went above and beyond with everything he did during my stay.

10

Liudmila

10 Nov 2025

·

Stayed 4 nights

Very good staff and service

2

Nicolas

23 Aug 2025

·

Stayed 1 night

Upon arrival the guard almost broke the suitcase, the staff have broken English, you ask for the same thing 3 times, they rip you off on the laundry service, you ask for matches they don't have any but don't even offer you a lighter, this morning 3 times they called me in my room to tell me that I have to leave today even though it was extended and validated since the day before... When you complain to reception, the staff around you laugh and make fun of you. Never ever again! A horror!

8

AAziz

23 Jun 2025

·

Stayed 1 night

location is wonderful, people at the reception are nice and helpful

2

Ameer

1 Jan 2022

·

Stayed 7 nights

فندق قمة بالاساءه بالتعامل مع الضيوف انا حاجز وجاي من السفر سلموني الغرفه ساعه اربعه العصر بحجة مافي غرف وبعدين الفندق شكله فوضى ماقدرنا نام فيه ليله وحده تركنا الفندق وغيرنا لغير فندق بسبب سوء الاداره وقلة الخدمات بالفندق علما نحن او يوم زواج لنا في هذا الاوتيل وطلبنا اهتمام اكثر بس مع الاسف انا وصلت الساعه 12 الظهر ضليت جالس 4 ساعات بالرسبشن وبعدها صعدت الغرف بصراحة مخيبه للامال تركت الفندق وخرجت غيرت الفتدق وخسرت حتى المصاري

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8

Jeetesh

22 Jul 2024

·

Stayed 2 nights

Its connected to a huge shopping mall - Mall of Istanbul, so if you are in for shopping - its huge. Lots of dinning options in the mall. Hilton it self didn't have any option for dinning. When we checked in, the bell desk staff took us to our room and he was amazing, gave a quick summary of where things were in the hotel.

10

Mirela

5 Aug 2024

·

Stayed 1 night

The hotel is beautiful and the rooms spacious. The staff is friendly and helpful. I got an upgrade, a little present, and late check-out. Thank you!

10

Cemile

31 Oct 2025

·

Stayed 1 night

Great hotel with convenient access to the shopping mall! The staff was very friendly, and my room was amazing — I especially loved the beautiful city view. The breakfast was nice, and it’s only about a 20-minute ride to Istanbul Airport. I highly recommend this hotel and will definitely be back!

10

Muzaffar

31 Jul 2025

·

Stayed 2 nights

Very nice rooms . At the reception work personel who really like their job and do everything to satisfy guests !

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Location

Directly connected to Mall of Istanbul, the hotel offers easy shopping and good access to the airport and transport. A few guests felt it’s farther from central sights.

Related guest reviews

8

Amjad

27 Dec 2025

·

Stayed 5 nights

Location was great

8

Guanghui

24 Nov 2025

·

Stayed 4 nights

Staff was nice, good location. Barber and hammam service can be improved.

10

Gwendoline

20 Nov 2025

·

Stayed 2 nights

Hotel in the Mall.

10

Mohamed

27 Jul 2024

·

Stayed 4 nights

Good location

10

Cemile

31 Oct 2025

·

Stayed 1 night

Great hotel with convenient access to the shopping mall! The staff was very friendly, and my room was amazing — I especially loved the beautiful city view. The breakfast was nice, and it’s only about a 20-minute ride to Istanbul Airport. I highly recommend this hotel and will definitely be back!

10

Suzan

19 Aug 2025

·

Stayed 1 night

„Quiet despite the nearby highway. Great location for shopping and excellent access to the city center.“

8

Khaled

12 Jun 2024

·

Stayed 2 nights

Access to mall

6

Francis

14 Jul 2024

·

Stayed 2 nights

Comfortable stay, near airport, and great access to mall. Only negative is very expensive.

10

Lamia

18 Jun 2024

·

Stayed 3 nights

Convenient to the mall and other attractions

8

patrick

26 Feb 2024

·

Stayed 2 nights

Proche de mes clients. A part le centre commercial à proximité on est un peu loin de tout.

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Dining

Breakfast is often considered good. Others mention limited variety, coffee issues, expensive room service, and on-site restaurants below expectations or unavailable.

Related guest reviews

6

Zoltán

12 Jul 2025

·

Stayed 3 nights

Der Service war nur durchschnitt, nicht dem Hilton Erwartungen gerecht. Frühstück sehr "mager" keine Kaffeeauswahl, nur Filterkaffee. Im Fitnessbereich kein Wasser und Desinfektionsmittel vorhanden.

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10

Sunil

16 Apr 2025

·

Stayed 1 night

Used the hotel for overnight stay and was comfortable with good braekfast.

8

Jeetesh

22 Jul 2024

·

Stayed 2 nights

Its connected to a huge shopping mall - Mall of Istanbul, so if you are in for shopping - its huge. Lots of dinning options in the mall. Hilton it self didn't have any option for dinning. When we checked in, the bell desk staff took us to our room and he was amazing, gave a quick summary of where things were in the hotel.

10

Cemile

31 Oct 2025

·

Stayed 1 night

Great hotel with convenient access to the shopping mall! The staff was very friendly, and my room was amazing — I especially loved the beautiful city view. The breakfast was nice, and it’s only about a 20-minute ride to Istanbul Airport. I highly recommend this hotel and will definitely be back!

6

AB

13 Feb 2025

·

Stayed 3 nights

The hotel looks nice and modern. Breakfast is overall good. However the room smelled of Turkish cigarettes and was minimally clean. Staff was pleasant but spoke almost no English.

10

Ruyam

23 Nov 2024

·

Stayed 1 night

Very nice property. Very convenient and near the mall. Hotel was very accommodating with our hours. Gave us a packed breakfast.

8

Toyly

23 Jan 2025

·

Stayed 3 nights

Girishde her shey mukemmeldi, aman yarin sabah kahve içijegim an makine chalishmiyordu(

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4

Janesh Harish

7 Jul 2022

·

Stayed 2 nights

The only good thing about the hotel is the service from the staff. The front office is helpful, the room service staff are swift. The bell boys are kind. As for the hotel, it is horrible. Yes it is close to Mall Of Istanbul, but that’s about it. Nothing else of interest near by. The bar has no options and the dining options are the worst I have ever come across. My room fridge had mold inside. I was also checked into a room that smelled of smoke, with a little baby that is horrendous. I did complain and was given another room. Far better options in Istanbul then this joint.

6

Apeksha

26 May 2023

·

Stayed 3 nights

It was okay, however not at all worth the money. Especially the inroom dining costs are way expensive. breakfast options are not great.

6

David

29 Mar 2025

·

Stayed 2 nights

Reception struggled to find my booking, then told me it had not been paid for (which it had). Restaurant not up to usual Hilton standards. Shopping mall next door was the saving grace

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10 $255
11 $240	12 $263	13 $606	14 $400	15 $242	16 $220	17 $220
18 $220	19 $247	20 $254	21 $260	22 $269	23 $268	24 $252
25 $221	26 $247	27 $247	28 $250	29 $251	30 $229	31 $235

Su	Mo	Tu	We	Th	Fr	Sa
1 $218	2 $236	3 $241	4 $243	5	6 $297	7 $242
8 $210	9 $236	10 $236	11 $236	12 $231	13 $210	14 $210
15 $210	16 $236	17 $236	18 $236	19 $232	20 $210	21 $210
22 $210	23 $236	24 $238	25 $238	26 $239	27 $217	28 $210
29 $210	30 $236

Hilton Mall of Istanbul

Prices for Hilton Mall of Istanbul

Monthly average prices

About this property

Location

Room options

King Guestroom with Terrace

King One Bedroom Suite

Two Double Beds Executive Room

Two Double Beds Deluxe Room with Terrace

2 Double Beds, Deluxe Room

King Deluxe Room with Terrace

Family Room, 2 Bedrooms, Terrace

Presidential Suite

Two Bedroom Family Suite with Terrace

King Executive Room with Terrace

Room, 1 King Bed, Accessible

King Executive Room

Family Room, 1 King Bed, Terrace

King Deluxe Room

Room, 3 Bedrooms

Junior Suite, 1 King Bed

2 Double Bed, Guestroom

Premium Room, 1 King Bed (Minibar)

King Guestroom

King One Bedroom Suite with Terrace

Guest reviews of Hilton Mall of Istanbul

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Hilton Mall of Istanbul

Prices for upcoming dates

Business details