SpringHill Suites Island Park Yellowstone

This place was awesome. Rooms were clean. Breakfast was great. Area was nice. Kids loved pool. River run by hotel.

Great facilities, good location

Our stay way good, clean room and hotel... what we didnt like what the pool and hot tub was packed. In the evenings the hot tub would be so full of people leaving no room to even stand, and they all were drinking alcohol and had cases of beer there with no plans of leaving for hours, even in the pool area every adult had. Beer or case of beer with them while watching kids swim... so we were not able to enjoy the facilities as a family

The hot tub and fire pit next to the river was amazing!

This hotel was very loud. People slammed their doors all night long. We wanted to use the hot tub but it was closed. That was one of the reasons we booked this hotel. The breakfast was good.

Nice, have gym room, hot swimming pool

Excellent riverside location. Standard premade breakfast items but they were good. Note: there is a $20 charge added for parking

The weather was cold and snowy. The fire place outside was on and warm: the hot tub outside was awesome and had a beautiful view/

Our second stay here. Great location, reasonable rates. We needed to check in early at the last minute (health condition) and staff worked with us to make that happen. Our kids loved the swimming pool. Nice place.

The area is beautiful and so is the hotel inside and out. The room was nice and spacious. The only drawback was that there was not enough parking. Huge hotel with a tiny parking lot.

My husband and I stayed here because it was a cute hotel not too far from Yellowstone National Park. Overall it was nice and the staff were super friendly and helpful. My only gripe is that our bathroom had a really gross orange bacteria growing all over the shower.

I booked a room with views. But we got a room facing the parking lot when we arrived there around 9pm. We stayed for 2 nights and the room was not cleaned after the first night.

They clean every other day and room it’s not clean.

The room advertised had carpet on the floor. The room I was given had vinyl plank flooring and it was filthy. (See the picture) A cleaner or sanitizer they used was unpleasant to the nose. It caused my wife to sneeze repeatedly multiple times. It is still affecting her CPAP machine to the point that she can’t even use it yet because of the lingering smell. It is now 6 days later and still unusable. Mine is not as bad but still smells off from the spray. Her almost new pillow reaks of that smell. Our bagged up dirty clothes smell of it still. It was if the maid came back the second night and sprayed the whole room again after us complaining about it after the first night!

Our room had what appeared to be mold growing on the ceiling.

This hotel looks brand new. It's lovely. On a river, the view is beautiful. The rooms are modern, spacious - the bathroom is huge and there's a wall in closet! Everything is clean and new. The staff is friendly. This is literally the only real hotel in striking distance of the west entrance of Yellowstone National Park AND it's the best

The beds are old poor quality and the linens has stains on it needs to be replaced . Needs a little more cleaning. There’s bugs flying in the room.

Excellent location. Very clean hotel and great staff!

Upon arrival the room we had prepaid for was unavailable. They had over sold but offered us what room they had left. When entering the room we were overwhelmed with an extremely strong mold odor. The washroom, tiles and shower curtain were covered in pink mold. The couch while a dark grey had stains everywhere and a strong odor. The walls had various dirty smear marks and after staying there for two nights our clothes in our luggage smelled. It’s a nice property but could use a deeeeep clean.

The hotel was very new and extremely clean, all personnel were friendly and always around

Friendly staff, especially those in the breakfast area. Great location near a river. Spacious clean rooms

Room is big and comfortable. Excellent breakfast. Nice river view and kids love it!

Very nice hotel! Big, clean rooms, excellent buffet breakfast. Comfy beds and pillows. We highly recommend this place if you're in the area!

Very nice hotel. Rooms are spacious and clean. More seating is needed in the large rooms, it's either lie or sit on your bed or you are screwed for watching TV or just hanging in your room. Rooms have plenty of room to add some more chairs. Breakfast was pretty bad, cold food and poor options to choose from. After a few bites of food, I had to toss my food out, pretty bad.

This hotel looks brand new. It's lovely. On a river, the view is beautiful. The rooms are modern, spacious - the bathroom is huge and there's a wall in closet! Everything is clean and new. The staff is friendly. This is literally the only real hotel in striking distance of the west entrance of Yellowstone National Park AND it's the best

Stayed here for 1 night as part of a longer journey, and wow beautiful hotel. It actually will be our point of stay going forward for Yellowstone visits. The staff is so nice, rooms big and clean. The onsite restaurant is wonderful, we liked it better than the ones at west Yellowstone. They had a fire going in the backyard, which overlooks the river, absolutely beautiful setting ! The only con is the room walls seem to be paper thin and we could hear TVs and other guests which is kinda annoying.

Based on my past experience, I believe hotels often give Expedia users the worst rooms. I was placed in a very noisy corner room on the ground floor, right next to the entrance door where people came in and out all night — impossible to slee

While the hotel is quite nice by appearance, you will pay for it, as they charge extremely high fees for both pets and parking. Yes, parking - in the middle of the wilderness. Also the mattresses are lumpy and uncomfortable to sleep on. Staff are very pleasant and helpful though.

Excellent room except for noisy hvac. Surprised at parking fee

The room was huge and the beds are very comfortable.

One of the worst customer service experiences ever. We booked two nights. On the way to check in the first night (5/1), we came upon a horrific wreck. First responders were flying the injured out via helicopter. We later learned a collision claimed the lives of 7 people. MDOT was turning people around and said the roads would be closed for hours (eventually opened at 2:30 AM). I called hotel to explain the situation (they had already heard about). Asked if there was alternative route and told only way was via Bozeman and Idaho Falls - A 10 HOUR TRIP. Checked online and with first responder and they confirmed that route. I asked about not being charged for that first night because of the situation and after checking with mgt, was told the only way to receive refund was if they sold out that night. Ended up going to Gardiner, MT - 1.75 hours away - for the night. The following day, went to check in and was told (1) not sold -no refund and (2) no king room we booked and given a double queen. Obviously booked our King room the night before or it would have still been available. GM said she would refund us 1/2 of first night rate. A week later - still no refund. They did "comp" our parking but that was a joke. Paying for parking in a city I understand, but in a town of 300 people? Ultimately, 7 innocent lives were lost and that's beyond horrible and I apologize if anyone feels offended by my complaint in spite of the horrific circumstances.

The property was great, very clean , but staff made the hotel even better. They are so nice, knowledgeable and friendly, but professional. I arrived a day later due to unexpected accidents, they kept my room and showed sensitivity. I highly recommend, location also great close to everything

Beautiful property! Staff was friendly, nice breakfast! So clean.Rooms are very functional, good use of space, lots of plugs/USB, mirrors, big closet.

Very clean hotel! Staff was awesome. Best place to stay in Island Park.

Really nice rooms with a sitting area, small walk in closet, and huge bathroom!! Nice breakfast too!! Only complaint is that I had reserved a room with a king size bed, but at check in they told me that the rooms were gone before they got the Expedia reservations. We got a room with 2 queen beds instead.

We did not get the room we reserved, however they did a good effort making sure it was taken care of. The room was very clean and well kept. All of the staff I interacted with were amazing. I would stay here again.

Room wasnt ready till 4:45 pm despite a 3 pm check-in and an early check-in as a Titanium Elite Member. The staff has no training in problem resolution or effective hospitality and the Manager didnt have any sense of urgency or want to make amends. The Lobby bar/lounge was closed due to being short staffed.

They switched my room without even as much as a phone call. I had a room with a view of the water ended up with a view of a dumpster. Desk guy was very condescending. 20$ a night parking is just ridiculous.. Room was clean,but very overpriced.

Great staff and property

Need to check in after a long drive. Nobody at front desk.

Excellent location, good food options and great views of the Henry's Fork.

Convenient location less than 30 minutes from west entrance to Yellowstone

Stunning property next to a river, clean,staff was nice , huge property!

This property was amazing. It was a beautiful location on the river. There is a nice restaurant on the opposite side of the riverthis property overall was perfect.

It was approximately a 30-minute drive from Yellowstone. We were on the lookout for a nice and clean place to stay, which proved to be challenging in this region. However, the hotel we found was modern and spotless. The food was excellent, and the sitting area by the river was lovely. Overall, we thoroughly enjoyed our stay.

The location is quite remote

Excellent riverside location. Standard premade breakfast items but they were good. Note: there is a $20 charge added for parking

Excellent location. Very clean hotel and great staff!

Beautiful place if you’re wanting to stay outside of west Yellowstone park.

This little gem is less than ½ hour from Yellowstone west entrance. We liked it for the remote quiet location beside a beautiful river. There is a great restaurant just a short walk accross the bridge over the river, and full sized, well stocked modern grocery store a minute up the road. This hotel appears brand new with a big beautiful lobby, lounge, and breakfast area. The rooms are modernly and beautifully furnished. It has a nice workout room, swimmng pool, and an outdoor hot tub that has a nice view of the river. It is well staffed with very pleasant, courteous and professional people. The only issue we had was a concern about the chlorine level of the swimming pool. The first day we used the pool, my wife thought the chlorine level was higher than it should be. She's a swimmer and can usually tell these things. Well, her 2 month old chlorine resistant swimsuit that she uses regularly had the colour washed right out. When I talked to staff and a manager, they assured us that the chlorine levels are checked twice a day. A manager took a picture of the bathing suit and said they will double check the device used to measure the levels. That was where it was left. So, we were out my wife's bathing suit and she didn't want to chance the swimming pool the rest of our stay. She said the hot tub seemed fine, so we did use it the whole stay. So, if you want a great hotel near the park, but not as busy as West Yellowstone, this is the place to stay.

Great stay at this hotel. Hotel dining option is yummy. Breakfast is the same everyday but it is good. The onsite restaurant also served delicious food and it is opened late till 10pm. Room is clean amd spacious. Bed is comfortable. Very quiet area and nice water view.

Lovely spacious room. Nice bar area and pizza and ice cream place on site. Lovely patio area with views of the river. Friendly staff.

An on-site restaurant would be nice. Not a lot of nearby dining options. Also, the bar has very short hours.

In all of my business and family travels, this was probably the most luxurious place I've stayed. The rooms were huge (I rented two), very well kept, the common areas were well-taken care of. Continental breakfast was plenty and dinner on-site was excellent. The views from the grounds were breathtaking. As I was traveling with my elderly father who has some difficulty getting around, I was much more aware of accessibility issues than my normal trips. Everything seemed very accessible and accommodating. My only complaint with this stay was upon check-in I was informed there was a $20.00 parking fee. This was in a traditional parking lot and there was no mention of any fee that I could find on the website. Was I walking into Island Park or something? What happened to disclosing all fees up front? I found out later that Marriott is doing that on many/all of their properties now. That said, that was really my only complaint with my stay, same for my dad. I would absolutely stay here in the future and likely will when I bring my immediate family back to the area. Just be up front about your fees so there's not a shock at the desk: it was a relatively minimal fee for the trip and honesty up front or better yet worked into the reservation would have left me with zero resentment even for a minute.

Very nice hotel. Rooms are spacious and clean. More seating is needed in the large rooms, it's either lie or sit on your bed or you are screwed for watching TV or just hanging in your room. Rooms have plenty of room to add some more chairs. Breakfast was pretty bad, cold food and poor options to choose from. After a few bites of food, I had to toss my food out, pretty bad.

The food in this area is horrendous! Hotel breakfast was cold (just out of the refrigerator cold) strawberries for the waffles were frozen.

It seem to be very short staffed. Guest were always waiting at the front desk and asking people in the restaurant if they could get some help. Each day at breakfast they were always out of items. The staff said there order hadn’t arrived. Food is always cold even in the warmers. The worst part is they charge for parking but it was never disclosed properly on websites. I don’t mind paying for parking, just include it in your room rate. Don’t surprise guests when they check in.

It was approximately a 30-minute drive from Yellowstone. We were on the lookout for a nice and clean place to stay, which proved to be challenging in this region. However, the hotel we found was modern and spotless. The food was excellent, and the sitting area by the river was lovely. Overall, we thoroughly enjoyed our stay.

Very disappointed that the bar, restaurant, and hot tub were all closed. These are the reasons we stayed there. No one was very helpful or easily available to ask questions. No room service unless you asked. Well it sure seems that for such a nice facility it is very bare bones. I booked 3 rooms here for 3 days and was very disappointed. Would not recommend.

The riverside patio was beautiful. Food from the bar was great. Nice outdoor hot tub. We wished the breakfast ended just a little bit later than 9.