Elegant Hotel Guangzhou Zhujiang New Town Canton Tower

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Good location

Very nice hotel - rooms, food and staff. Location is perfect for attending the Canton Fair. There were issues with the payment deposit and the hotel was difficulty to work with prior to check in. Once there, the staff resolved the issues and were very professional.

Location is great , many restaurants and nice shopping mall at walking distance, shuttle to canton fair also convenient. Concierge really helpful

The experience was terrible. When I checked in, a hotel staff held up an amount of RMB 2000 in my credit card as deposit for my room. Later on, a staff called me 4 times in 6 hours at 15:52, 17:04, 18:16 and 21:46 respectively. Per above calls, I noted that the hotel wrongly charged $2000 on my credit card instead of holding up the amount as deposit. During the call at 21:46, the hotel staff urged me to come back. In the call, she asked me where am I right now and when will I come back for making an adjustment for the deposit. I returned to the hotel and requested to talk with the manager-in-charge. I had waited 10 minutes and reached the manager. His handling was unprofessional. During the talk, I felt uncomfortable. For example, he interrupted my talk and asked me to listen to him first. In that evening, I requested an iron. The iron was covered in rust and my clothes were damaged. The key card was malfunction on the second day. The hotel breakfast was in a free seating arrangement like a fast food restaurant.