Villa Mercedes Merida, Curio Collection by Hilton

Vallet parking restrictions, AC not cooling enough. Doors too noisy . Lobby water feature too dark and easy to tripped. Need a little bit more lighting around the water feature. Beautiful but a little dangerous.

Excelente todo

Old hotel but well maintained. Nice staff

nice breakfast, easy free parking, good room

I recently stayed at Villa Mercedes Curio Collection by Hilton and overall the experience was okay. The common areas and amenities appear to have been recently remodeled, which gives the hotel a modern and more upscale look. The lobby and shared spaces feel refreshed and inviting. However, the guest rooms do not reflect the same level of renovation. The furniture feels outdated and could benefit from a full refresh. The blinds in my room were visibly dirty and had signs of mold, which was disappointing. The minibar was also not functioning properly during my stay. Housekeeping standards could be improved, as bed linens were not changed daily. While this may be part of a sustainability policy, it was not clearly communicated. The pool area has potential, but it is located in a shaded section of the property, which keeps the water very cold. Even in a tropical destination like Mérida, the pool was not comfortable to use. Investing in a pool heater would significantly enhance the guest experience. In summary, while the hotel has attractive remodeled amenities and a good overall foundation, the rooms and some maintenance details need attention to match the level of the public areas.