WoodSpring Suites Charlotte - University Research Park

I was honestly disappointed in my stay. Before arriving I got a message stating I had to confirm I was coming by 1pm which I did. Upon arrival they told me that they over sold rooms and that the room I originally booked (which was a room with two beds as we had 3 people) was not available was told that we could have a room with one bed or cancel (we couldn’t cancel because we were 4 hours away and there wasn’t anywhere near where we were to get another place so we sucked it up and said we’ll do one bed. We had asked for extra sheets and pillows since we had to share a bed and they told us that they didn’t have any! When we got to the room it didn’t have a hair dryer, they blinds were really dirty, there wasn’t a hair dryer in the room and the fridge has sticky stuff on the bottom of the freezer. Also the hotel hallways smelled so bad and the floors were discussing. 3 of us slept in a double bed without any extra pillows or covers and we also tried to call the lobby to ask about the pillows and sheets but they closed at 11! I’ve never been to a place where the lobby closed and we also called the lobby number listed on the sign left but said they couldn’t help us. And also the elevator was broken so we had to use the stairs.

Good

WE LITERALLY CHECKED OUT THE FIRST NIGHT THE PROPERTY IS HORRIBLE!!!! DON’T WASTE YOUR MONEY

First room on the third floor had roaches. It smelled and was noisy. The elevator smells like there's a gas leak. The second room I got moved to on the fourth floor looked a little better but also had roaches and the freezer was dirty.

The gentleman at the desk when we checked in was super nice and helpful. The room and building overall needs some work. The kitchenette had missing drawers/cabinets and there were roaches. Stains on the walls and sunflower seeds were in the corner by the bed. The elevator broke during our stay so we used the stairs which smelled terrible. The carpet in the hallway on the first floor stained with what looked like a previous flood. The 4th floor(only know because thats where our room was) also had stained carpets and smelled like ravioli.