Raissa Boutique Hotel

1. The location is just 5mins walk to the main road and the Bt Bintang station. The streets are fine, colourful and I still feel safe solo. Still, take care. The alleys are just not too clean if you are particular. 2. The check in was prompt, staff is friendly. 3. Housekeeping staff appears overworked. I arrived after check in time, but room was not yet ready. Upon entering, used consumables exist - toiletries, table tissue, drawers with items left by previous users. Housekeeping was prompt to make the corrections and fill up the gaps, and kept apologising. Looks like only one person handling. I hope the management can take note and do something to improve quickly to prevent another shock to another guests. 4. The room air con works well, the TV I switched off, the fridge works, I gave a wipe down. The power points are sufficient. Try to ask for a non connecting room if you are solo. My room has a balcony, but not pleasant to step out. Executive Room is comfy enough for 1pax. 5. Please provide toiletries in bottles or dispenser instead of in sachets as they are not friendly to use - hair wash and shower gel. 6. Food choices and convenience shops are adequate just near by. 7. Take note, the reception is on upper ground floor, you carry your luggage up and down the stairs. 8. Will consider to return if the first impression and amenities of the room improve!

The hotel location was fine. Nearby a lot of shops and restaurants. We checked in Friday night March 20. Problems: Bed sheets were dirty or stained Towles were dirty or stained Sink water came out brown Sink water pressure also was really weak We immediately informed staff and asked if they could switch us to another room. We were told we'd have to wait till the next day to request a room switch. We spent the night living in the dirty unliveable conditions of room 304. We checked out of the hotel the next day to find a better hotel for nearly the same price at Chill Suites Kuala Lumpur. We wish we could get refunded. The pictures online look better than in person.

Good, very basic hotel in Bukit Bintang, with friendly staff, great for food and bars. Entrance is up a flight of steps, so be careful if you have mobility issues. The smallest double room I have been in.... up to now, with limited space, struggled getting 2 people and 3 suitcases in. Shower, toilet, sink in one small space.

Clean and friendly personnel

Great location. Staff excellent