Holiday Inn Express & Suites Kansas City - Oak Grove I-70 by IHG

Hotel was nice but the plumbing had a slight smell of sulfur and parking was terrible

We arrived late at this hotel to find zero parking in the small parking lot. I inquired about it at check in, where I was gruffly greeted by the hotel clerk which was dressed like a construction worker. He was smoking outside when we arrived and I assumed him to be a guest until he rushed in ahead of us to the desk. I asked where I could park as there were no spaces available, except one but I would have boxed a big truck and trailer in if I parked there. He shrugged and said don’t park in the plaza next door or they’d tow me. I asked for where else and he said, “you’ll have to just go find a spot.” I asked if I could get a refund if there was no parking spot as I can’t stay there for the night if there’s no room to park. He said, “I don’t know, I’m not a manager.” I found a spot on the street thankfully and Mr. Couldn’t Be Bothered gruffly handed me my room key with muttering some words about breakfast and checkout so fast that I couldn’t understand. The room had hairs everywhere. I plucked about 20 off the two beds. The fold out couch was terrible and just a box of springs with no padding. There were hairs all over the bathroom floor and counter as well. It was disgusting but we were there at midnight and I didn’t assume the guy downstairs would help me with a new room. So we plucked hairs off and slept. It’s a nicer/newer hotel, so it’s a shame they have no ample parking and the cleaning crew doesn’t do a good job. Breakfast staff was nice and attentive.

One elevator is out and the pool was closed. For the price of $500 for 2 nights I felt it was a little out rages us. They did nothing to even comp anything. Won’t be staying there again.

Beautiful and spacious hotel! Love it here! The bed was perfect and linens were so soft! Although we had trouble finding parking when we got back late at night. There were a lot of trucks with trailers taking up multiple spaces. Hopefully there can be a solution to this problem in the future. But that was the only problem we had! I definitely would recommend this hotel to everyone!

Nice clean cozy room. Good breakfast options. Only complaint was that the TV monitors on equipment in workout room did not work, it turned on but no signal for any channels.

Nice location and clean hotel, however a few things that occurred that made our stay not so long and pleasant. 1. Pool was closed. We chose this hotel because it was close to ball fields and it had a pool. Big let down that it was closed the entire time we were there. 2. One of the elevators was down. With it being a busy weekend this caused longer delays on the 1 remaining elevator. 3. By far the most annoying was getting woke up to a very large dog barking for a long time. This went on for almost an hour.

After arriving late, we woke up at 0600 to a blaring fire alarm. The alarms went off for about 20 minutes. The employee at the desk didn’t know how to shut them off or mitigate the false alarm. We were told that there is a room that gets too warm and sets the alarms off all the time. Unacceptable.

Seems to be a brand new place. Only problem we had is that the elevators quit working on checkout day, so hauling luggage down four flights was a pain. Otherwise great place to stay.

The pool was not available for use and 1 of 2 elevators was not working

I enjoyed my stay. We were upset because the heater in the pool was out our entire stay. It was fixed around 6p but the pool closed at 8. The pool was 1 of the reasons we chose this hotel.

We arrived late at this hotel to find zero parking in the small parking lot. I inquired about it at check in, where I was gruffly greeted by the hotel clerk which was dressed like a construction worker. He was smoking outside when we arrived and I assumed him to be a guest until he rushed in ahead of us to the desk. I asked where I could park as there were no spaces available, except one but I would have boxed a big truck and trailer in if I parked there. He shrugged and said don’t park in the plaza next door or they’d tow me. I asked for where else and he said, “you’ll have to just go find a spot.” I asked if I could get a refund if there was no parking spot as I can’t stay there for the night if there’s no room to park. He said, “I don’t know, I’m not a manager.” I found a spot on the street thankfully and Mr. Couldn’t Be Bothered gruffly handed me my room key with muttering some words about breakfast and checkout so fast that I couldn’t understand. The room had hairs everywhere. I plucked about 20 off the two beds. The fold out couch was terrible and just a box of springs with no padding. There were hairs all over the bathroom floor and counter as well. It was disgusting but we were there at midnight and I didn’t assume the guy downstairs would help me with a new room. So we plucked hairs off and slept. It’s a nicer/newer hotel, so it’s a shame they have no ample parking and the cleaning crew doesn’t do a good job. Breakfast staff was nice and attentive.

Very clean and nice hotel. Would definitely stay there again.

Staff was very friendly and accommodating. Hotel and rooms very clean. Bed very comfortable.

Very clean and comfortable.

Courteous front desk staff, quick check in and very clean and comfortable room

The staff was lovely. However, the stay was one of the worst hotel stays I've had in a long time. The price i paid for one night was absolutely not worth the experience. Immediately walking in, there was an overwhelming perfume scent that could have been pleast, but instead felt like you were eating it. Check in was easy, again, the staff was great. Getting to the room there was another strong odor - like an incense or something. The bathroom floor tile looked like it had not been mopped. The AC hardly worked through the night. The walls were so thin, that the snores of the neighboring guest actually woke me. Again, this was incredibly over priced for the stay. Super disappointed.

I didn't like how dirty the room was and the neighbors were loud and smoking pot all night I did like the pool

Really think about if you want to stay here especially for the price. For paying what we paid for standard room, this hotel was NOT worth the money. It's an old hotel that's recently had an upgrade. Or a partial anyway... The room had this overwhelming smell of either deodorizer or something when we checked in. I couldn't put my finger on it. We get unpacked. Go to the bathroom and the bottom of the shower door tract is horribly filthy. The bathroom floor is filthy. The first towel we grab has body hair on it. I'm the first person taking a shower and I'm washing body hair off the walls, so I don't accidentally place my hand on them. We try to find something to watch on TV and the half the channels don't work. I call to the front desk and am told, "Yeah, to be honest, our cable sucks. You just have to see what you can find." What? We go to dinner and come back. We ordered extra BBQ from our fav place to have leftovers for the next day since we have a mini fridge. Nope, fridge decides to take a defrost dump overnight, isn't cold at all, and our leftovers were ruined. The positives, the bed was comfortable. The air conditioner worked and we had hot water. Very disappointed and even at a cheaper price point, wouldn't stay here again.

Mold/mildew in the room, ants all over and dirty sheets

The hotel was clean and nice and breakfast was excellent. I would gladly stay here again.

It as somewhat noisy because it’s located right next to a Quik Trip truck stop.

Upstairs neighbor was super loud

The beds were extremely comfortable

Room was ver up to date, very comfortable. Great place to relax after a long day of travel.

My room was clean and comfortable enough but it felt totally unfinished. No art or decor anywhere in the room — just bare white walls and white bedding, it looked so sterile and cold, not at all welcoming. No towel bars or even hooks in the bathroom! Also I paid for a king suite and it was basically just a slightly larger room with a couch. A suite usually has two rooms or at least a separate living area. This was not a suite.

Great stop in rural Missouri. Comfortable and clean hotel. Friendly neighborhood with adequate restaurants nearby. The internet was a bit spotty which impacted our device connections and the TV signal. The device connections were corrected by disconnecting and then reconnecting to the WiFi but I couldn’t get the TV connection to improve with similar efforts.

Really think about if you want to stay here especially for the price. For paying what we paid for standard room, this hotel was NOT worth the money. It's an old hotel that's recently had an upgrade. Or a partial anyway... The room had this overwhelming smell of either deodorizer or something when we checked in. I couldn't put my finger on it. We get unpacked. Go to the bathroom and the bottom of the shower door tract is horribly filthy. The bathroom floor is filthy. The first towel we grab has body hair on it. I'm the first person taking a shower and I'm washing body hair off the walls, so I don't accidentally place my hand on them. We try to find something to watch on TV and the half the channels don't work. I call to the front desk and am told, "Yeah, to be honest, our cable sucks. You just have to see what you can find." What? We go to dinner and come back. We ordered extra BBQ from our fav place to have leftovers for the next day since we have a mini fridge. Nope, fridge decides to take a defrost dump overnight, isn't cold at all, and our leftovers were ruined. The positives, the bed was comfortable. The air conditioner worked and we had hot water. Very disappointed and even at a cheaper price point, wouldn't stay here again.

I made this reservation on hotels.com. I’m traveling with 2 dogs. If I’ve never stayed in the hotel, I’ll reach out to check on the dogs . I didn’t call ahead and they have placed me on the 4th. Normally, they put me on first floor. Near a door for quite potty breaks. She was able to move us to the 2nd floor. The air conditioner didn’t work. I the room Never cooled down. It was 86 that day. It was just a fan. No cool air.

Stay was great. My only dislike was how plain the rooms were. It seemed like 4 walls and a couple beds. No pictures. No colors. Very gloom.

Very, very nice room. Clerk was helpful, even changed room closer to the elevator for my disabled 87 year old parents.

Beautiful property clean and friendly staff

We arrived late at this hotel to find zero parking in the small parking lot. I inquired about it at check in, where I was gruffly greeted by the hotel clerk which was dressed like a construction worker. He was smoking outside when we arrived and I assumed him to be a guest until he rushed in ahead of us to the desk. I asked where I could park as there were no spaces available, except one but I would have boxed a big truck and trailer in if I parked there. He shrugged and said don’t park in the plaza next door or they’d tow me. I asked for where else and he said, “you’ll have to just go find a spot.” I asked if I could get a refund if there was no parking spot as I can’t stay there for the night if there’s no room to park. He said, “I don’t know, I’m not a manager.” I found a spot on the street thankfully and Mr. Couldn’t Be Bothered gruffly handed me my room key with muttering some words about breakfast and checkout so fast that I couldn’t understand. The room had hairs everywhere. I plucked about 20 off the two beds. The fold out couch was terrible and just a box of springs with no padding. There were hairs all over the bathroom floor and counter as well. It was disgusting but we were there at midnight and I didn’t assume the guy downstairs would help me with a new room. So we plucked hairs off and slept. It’s a nicer/newer hotel, so it’s a shame they have no ample parking and the cleaning crew doesn’t do a good job. Breakfast staff was nice and attentive.

The front desk staff was very nice and helpful. They suggested the PT family restaurant fur dinner and it did not disappoint. The room was clean, quiet and comfortable. Breakfast was great.

Customer Service was outstanding. Honey was exceptional and would stay here again due to the support she provided.

We had to wait 20 minutes to check in. Unacceptable! It wasn’t the guys fault. He said he was in training but the manager was supposed to have been back by 2 and it was 2:40 when we arrived and had to wait a half hour for her because Israel didn’t know how to check is on. We booked through hotels.com. Not his fault. Manager shouldn’t leave an employee alone if not completely trained. Then we get to the room and the tv remote didn’t work. Back down to the front desk we go. I tried calling and the line was busy busy busy. Israel came up to look at it. It was the battery. He went back down to batteries. Getting ready for bed we noticed the fan in the bathroom didn’t turn on. Oh great. Hot steamy bathroom and no fan. That was annoying. Breakfast was ok. Israel was at the front desk so I handed him a note about the fan in room 407. Overall we couldn’t give a good rating. Too many little things that just kept on going.

Courteous front desk staff, quick check in and very clean and comfortable room

When we expressed that the remote for the tv didn't work the person at the front desk dismissed the concern and told us the remote worked fine. We were unable to change the channel and could only watch tv from the small preview screen on the guide channel

The check in was awful. We were exhausted and spent 30 minutes waiting for our room. They told us they didn’t have the rooms we booked on Expedia. Then told us we would have to pay more for the room and when he gave me the price it was exactly what we had paid.

We have stayed multiple times at this property because of its close proximity to SSM hospital. We will not stay there again. I have never left a negative review online but the Manager and clerk were both unfriendly and unhelpful. The property itself is VERY dated. The property was clean and that’s the best I can offer in this review. We do all of our company travel thru Hotels.com and will continue to do so because its convenient however, I feel this property is not in line with Holiday Inn standards.

The young lady at the counter was very welcoming and had us checked in no time.

Great location

It as somewhat noisy because it’s located right next to a Quik Trip truck stop.

Very clean room and hotel. Convenient and easy to get to from I-70. Comfortable beds.

Convenient to the interstate. Good breakfast. Nice room. CLEAN.

This was a convenient location off the highway and suited our needs while on a road trip.

Liked the closeness to our venue Didn't like the trucks running all nite

everything was good inside the hotel a little homeless camp in the back yard but they didn’t bother anyone, just not what ya really wanna see but other than nice little spot

Easy on/off I70. A few restaurants within walking distance.

Good, clean rooms. Front desk was friendly and helpful. Breakfast was a good, IGH style set up (always make sure to get a warm cinnamon roll!) We didn't use the pool area. A few fast food restaurants within walking distance. Semi parking at Quicktrip, right next door. Love's mechanic shop across the street (but not the Love's truckstop).

Very nice hotel, close to places to eat.

The hotel showed some wear on the outside, but the inside was in good condition. It was clean. The only thing we noticed was a very large stain on the carpet under the tv/shelving unit. People coming down the halls late at night were very loud and woke us up a few times. The breakfast area was large, clean, and had a nice variety. The coffee was very good in the automatic machines.

Bed was comfortable. Room was fine. Breakfast was not as nice as other Holiday Inn Expresses. Very small pancakes and there was no variety from one day to the next.

The front desk staff was very nice and helpful. They suggested the PT family restaurant fur dinner and it did not disappoint. The room was clean, quiet and comfortable. Breakfast was great.

I could not get Fox News on the TV & just got the run around from the staff. Would it not be too much to ask to have a TV channel list? No cinnamon rolls & the pancake machine was broken.

2 Queen bed room was very roomy. Clean pleasant hotel lobby. Free breakfast was good with a good variety of choices. Would stay here again.

Nice clean cozy room. Good breakfast options. Only complaint was that the TV monitors on equipment in workout room did not work, it turned on but no signal for any channels.

The breakfast was excellent. Room was clean, beds were comfortable. We liked the choice of pillows (soft vs firm).

Good, clean rooms. Front desk was friendly and helpful. Breakfast was a good, IGH style set up (always make sure to get a warm cinnamon roll!) We didn't use the pool area. A few fast food restaurants within walking distance. Semi parking at Quicktrip, right next door. Love's mechanic shop across the street (but not the Love's truckstop).

The hotel was clean and nice and breakfast was excellent. I would gladly stay here again.

Nice room, excellent breakfast options!