Name: Leonardo Hotel London Croydon
Address: Wellesley Road, Fairfield, England, United Kingdom, London (and vicinity), Greater London, GB
Price range: US$76–US$255 per night
Rating: 8.48

What guests think

Leonardo Hotel London Croydon draws praise for friendly staff, clean and comfortable rooms, and a very convenient location near East Croydon station, while recurring critiques mention off-site parking hassles, inconsistent breakfast quality, and heating or air conditioning issues.

Guests often note quiet, spacious rooms and good soundproofing, though some report noise from other guests and very firm pillows. Service is widely described as welcoming and helpful, but a few reviewers experienced rude interactions, check-in delays, or booking errors. The location is handy for trains to central London and Gatwick, while off-site parking and the surrounding area receive mixed feedback. Overall, expect a handy base for London travel with occasional operational niggles.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

No on-site parking; discounted off-site parking is used and several guests found access awkward, especially via the underpass at night. Facilities otherwise are straightforward with a bar and restaurant mentioned.

Related guest reviews

10

Paul

11 Jun 2025

·

Stayed 1 night

The only issue - linked to having parking - it doesn’t and you have to go off and find parking which is not easy. That needs to be made clearer on your searches

10

Petra

1 Aug 2024

·

Stayed 1 night

Wonderful hotel with very friendly and helpful staff. Very comfortable room. Although the parking is close by and easy to exit it was terrible to enter even with Google Maps. But we did manage it. Would definitely stay again.

10

Adeshina

17 Nov 2025

·

Stayed 1 night

Comfortable clean room. Reasonable price. Off site parking. £16 but with discount it was £12/day

8

Omololu

15 Jul 2024

·

Stayed 1 night

No swimming pool no car park no fridge

6

Tasleem

29 Aug 2024

·

Stayed 3 nights

We arrived to hotel to check in and the reception serving us asked my name and then turned to answer a phone. Meanwhile we stood waiting with other customers in line for 20 mins to get checked in while he was on the phone. When I called the hotel before arriving they had said there was parking in Ruskin Square and it was free once the hotel validated it. It turned out to be expensive parking. They validate for a minimum amount the rest we had to pay we ended up paying over $100 for parking. The car park was 10 minute walk we had to take our luggage to and from the car park and up the stairs as the lifts were not working. At this point I have decided not to use hotels.com again in future as our trip overall turned out expensive and not the price quoted by hotels.com extremely disappointing and would expect a refund for parking.

8

Errol

18 Jun 2023

·

Stayed 2 nights

We weren't happy with the parking arrangement, on the other side of a dual carriageway. It becomes even more expensive if you plan on using your car during your stay.

8

Rex

29 May 2023

·

Stayed 2 nights

Generally good. Room size okay. Staff were friendly and helpful. Offsite discount parking a bit far away but plenty of parking stalls available and discount is an added value.

10

Alonzo

30 May 2023

·

Stayed 1 night

One nights stay. Check in was ok, polite. Room was spacious and had all amenities. Breakfast was very good. No hot chocolate. Parking was inconvenient being 400m away accessed via underpass which is scary. Greatly reduced subsidised cost for parking for £6 for 24hr which is appreciated

10

Sattie

16 Nov 2024

·

Stayed 3 nights

No packing space for customers

8

nav

18 Apr 2023

·

Stayed 1 night

Lovely clean hotel which has a fresh and new feeling to the hotel however the parking is huge issue. There is no onsite parking and the hotel recommend parking across the road which is an inconvenience as the road is a very busy road. You need to use the underpass however it’s very unsafe especially at night.

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Cleanliness

Many guests report very clean rooms and linens, but several mention stained carpets, bathroom odors or smoke smells, and occasional dust or grime. There is also a single report of bed bugs.

Related guest reviews

10

Sabina

27 Oct 2025

·

Stayed 2 nights

A very clean, convenient from the train station hotel. As my first time stay at this hotel I was pleasantly surprise on how well equipped the rooms were, from a good variety of hot drinks with the kettle to an iron and hair dryer in our room. Staff were friendly and I would recommend staying here.

10

Rushnara

18 Nov 2025

·

Stayed 1 night

Very good clean room, spacious

4

Lorna

22 Oct 2025

·

Stayed 1 night

Not the usual standard of room we have stayed in previously. Carpet was dirty and stained Bathroom floor dirty with an open shower drain, strong smell of urin in bathroom Bed was clean and comfy. Also it was a disabled room which I did not book Very disappointing, we have stayed here quite a few times and have always had a very nice room in the past.

2

Rachel

4 Jun 2025

·

Stayed 1 night

Bed bugs - I went to this hotel for the third time as there were 2 really good stays … I will not be visiting again . Woke at 5am to find a bedbug on my bed - called a sleepy reception to then be told that he will make maintenance aware … I asked for a call for the manager to discuss what happened and what they were going to do about it and possibly receive an apology … I haven’t had a call …. Sorry but this is my experience and it’s really disappointing

4

Stokes

23 Oct 2024

·

Stayed 2 nights

Room smelled of smoke even though it’s supposed to be a non smoking . No fridge !! Which hotel doesn’t have a bar fridge. Kitchen said you can order food after 9pm but only had pizza and nothing else . Will not stay there again

6

Melissa

1 Jun 2024

·

Stayed 1 night

Bathroom was ok but found a few hairs on shower wall.

2

Amber

3 Apr 2023

·

Stayed 1 night

The room was freezing and it was not very clean carpet was sticky

10

Guiomar

16 Oct 2025

·

Stayed 1 night

It was enjoyable. The only thing I couldn't stand, was the smell in the entire room, it was like uncleaned toilet. There was no nice fragrance in the room.

10

Michelle

16 Mar 2024

·

Stayed 2 nights

Lovely hotel and breakfast was delicious, although not included in the price! The room was clean and spacious. The bed was very comfortable. The only slight criticism was that the bathroom smelt like cigarettes and im not sure why. I also dont like that parking is not free and its not cheap either! Breakfast was £22 for 2 days and parking was £24. It all adds up!

2

Rachel

12 May 2025

·

Stayed 1 night

The worst “4 star” hotel I’ve ever stayed in! It should never be a 4* hotel. No extra pillows allowed, as we were told they would have to take them from another room! They were terrible anyway, was like sleeping on bricks! My ears were hurting they were that bad. No tea bags in the room, had to ask for them, and no fridge in the room. Towel rail fell off the wall in the bathroom, no glasses in the room to drink the water left in the room. Air con didn’t work and had to call reception to control the temperature. Hair dryer broken. Our first bedroom stank of smoke so had to change rooms. Definitely wouldn’t stay at this hotel again!

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Rooms

Rooms are often described as spacious, quiet and comfortable, with many guests sleeping well. Downsides include recurring heating or AC faults and cold rooms, some noise from other guests or door closers, very firm pillows, occasional unwanted accessible-room allocations, and fridges not in all rooms.

Related guest reviews

8

Cynthia

30 Jun 2025

·

Stayed 2 nights

Two night stay in a standard double room which was very spacious! The only hiccup was that the AC was malfunctioning and during the london heatwave week did prove difficult to sleep at night. We were given a fan but unfortunately the AC issue was not resolved. Other than that everything else was fine, breakfast was tasty and the staff friendly.

4

Stephen

17 Feb 2025

·

Stayed 1 night

I was told I had a free upgrade, I got to the room and the heating was not working and room was cold. There wasn't any change of room available and I had to sleep with two portable electric heaters brought up by staff, overall an uncomfortable night's sleep

4

Julie

28 Jan 2023

·

Stayed 1 night

Room cold. Reported air con not working 3 times but no attempts to rectify it. No offered if heaters Shower terrible Room spacious and clean

6

Stacey

2 Mar 2025

·

Stayed 1 night

Clean room and helpful staff. Internal noise was high due to other noisy guests-possibly just bad luck but the walls did nothing to block the noise.

10

Vikki

8 May 2024

·

Stayed 2 nights

Great comfortable stay. Staff all helpful and friendly when needed. Did not eat breakfast so cannot comment. Location is great to get around. Only used this hotel for the Brixton Disco Festival. Parking is literally a 3 minute walk, safe and secure. No fridge in room but could be down to booking standard room. Lovely space in room

10

Paul

1 Dec 2025

·

Stayed 1 night

Check in staff friendly. Room warm and comfortable. Soundproofing was good. Only negative which is minor is how loud doors are when closing automatically as some guests didn’t appreciate it was late at night…. But I would definitely stay here again. Lovely central hotel.

10

Derek

10 Jul 2025

·

Stayed 1 night

Pillows were very hard. Like sleeping with bricks

6

Steven

13 Mar 2025

·

Stayed 3 nights

Nice hotel, staff were OK but I was given an accessible room, this happens on a far too regular basis with Leonardo Hotels. Whilst the room was fine an accessible bathromm is no good for me, the sink is too low and there's no shelving or anything to put your toiletries. If it was just 1 night I could put up with it but I had 3 nights booked. The bathroom also more resembles a hospital bathroom which is not very inspiring! Also the heating didn't work so I was sent an electric heater. Again this seems to happen a lot at Leonardo hotels, although I have had this elsewhere too. I used to think that Leonardi hotels were very good and reasonably priced but lately they seem to be cutting corners which is affecting the overall experience.

4

vlad

9 Feb 2023

·

2 nights, booking traveling with a kid, The room heating was set up to a low-temperature 18-19C.in January. the AC thermostat was not working to increase the temperature ( was still blowing cold). for the first night in the room was very cold, next day in the Morning we have advised the reception staff and they have advised us they will look into it. when we got back to the room in the evening, was still cold in the room. we cold the reception and the maintenance guys broth to us a very small radiator. ( was a bit better but it was still kind of cold in the room ) . for a 3.5 stars and almost 100gbp per night that was a very disappointing experience, Value for the money was charged a very big minus. Breakfast was good though and the location was good as well a bit noisy as a big road just downstairs.

8

Kieran

4 Dec 2022

·

Stayed 3 nights

The hotel was very nice staff were extremely helpful and friendly. Our only issue was the room was freezing. Let the staff know on the third morning and was promptly given a heater which helped. Our last night was much better.

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Service

Service is frequently praised as friendly, helpful and efficient. A minority report rude interactions, delayed or awkward check-in, slow resolution of issues, or booking/room assignment errors.

Related guest reviews

2

kemona

29 Oct 2024

·

Stayed 4 nights

Paid for breakfast the night before turned to to breakfast with my family the next morning only to be told we are not allowed into breakfast as our room number was not on the list even though I paid at the reception the night before after an embarrassing 30 minutes waiting while they let everyone through to the breakfast hall the 2 very very rude ladies return to tell us yes you can now go in to breakfast, without an apology for the mistake in their end , while we were initially turned away with everyone starring at us as if we were trying to claim a free breakfast . what an embarrassment the hotel staff just collected my money £32 pounds 2 adults and one 12 year old child but didn't add us to the breakfast listening.

10

Christopher

23 Jan 2025

·

Stayed 1 night

The staff were excellent: very helpful and accommodating.

10

Graham

31 May 2025

·

Stayed 2 nights

The staff were excellent

10

Ashley

3 Jul 2025

·

Stayed 1 night

I was greet by and outstanding receptionist she made sure we was okay and went above and beyond to make sure my daughter was happy too. Outstanding service would definitely return. I wish I knew her name so I could let management know

4

David

4 Oct 2025

·

Stayed 1 night

Despite rooms available, the hotel policy is checkin no sooner than 3 pm. Or 40 gbp pay for early checkin. Another hotel policy is not to change room until the issue is confirmed by staff. In our case, it took 4 hours to change the room (strong vibration felt and heard in room, probably from ac unit nearby).

10

ANDREW

18 Feb 2025

·

Stayed 1 night

Despite a busy reception due to a local premier league football match the staff worked through it efficiently, speedily, whilst remaining professional. Special note and thanks goes to Sarah who had to put up with my booking being for a month ahead. Clearly guided me thru the re-booking and cancellation required for me to get to where I should have been. Wonderful.

8

Paul

1 Jun 2025

·

Stayed 2 nights

Very friendly staff and nice and clean

10

James

13 Nov 2023

·

Stayed 2 nights

Great staff

2

Jacob

12 Oct 2024

·

Stayed 1 night

A second set of guests was assigned to our room after we were asleep. I thought we were being robbed when they tried to gain access. The front desk acted like it was my fault and became very defensive.

2

Sherri

13 May 2025

·

Stayed 1 night

We couldn’t check in for 30 mins after check in time making us miss our tickets for the museum. Was shamed by the girl at the counter for even being upset about this and told because of our room type further shaming the room we picked that it was an issue we didn’t select a better room. The bathrooms were disgusting. When asked to speak to manager about why they offered parking when they clearly did not I was told they offered discounted offsite even though the description doesn’t specify this and the size in our van wouldn’t allow us to get into the off site parking so we had to pay £30 to park privately and refused to offer any compensation towards this. Furthermore the AC they say they have turns off every hour and filters needed replacing clearly stated on our unit so I was up sweating every hour to turn it back on! I’m appalled and disgusted by the customer service and the cheek off of the staff. Do not recommend staying there unless dirty bathrooms and bad attitudes are what you’re looking for!

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Location

Very convenient for East Croydon station with fast links to central London and Gatwick. Some guests disliked the surrounding area or felt unsafe at night, especially when using the underpass for off-site parking.

Related guest reviews

10

Konstantinos

28 Sept 2024

·

Stayed 1 night

Room was clean and well maintained. Everything functioned as it should. Plenty of space. Staff was polite and efficient. Many public transport connections. Great value for money. The area around it has not exactly the best of reputation but I didn't have any problems. Recommended.

10

Anthony

16 May 2025

·

Stayed 2 nights

A very convenient hotel , close to East Croydon station with fast and easy access to central London

10

Tanya Lurinda

29 Oct 2023

·

Stayed 8 nights

The hotel was in the wrong location..There were men standing around in dark alley ways or in the streets. The streets didnt have enough lighting

10

Lorna

16 Feb 2025

·

Stayed 1 night

Stayed at this hotel several times now, close to the train station so suited us just fine for a convenient mini break to London.

10

Peter

28 Sept 2023

·

Stayed 3 nights

Enjoyed our stay and we would certainly stay there again. The Leonardo is located about a 3-5 minute walk from the train station.No need for a taxi to get to the hotel, as long as you leave the train station by the correct exit. We managed twice after day trips to leave by the wrong exit which caused an additional 30 minute walk. The front desk staff were great for us as we arrived about 11 am, to early for check in but they got us into our room about 12:30 which was fantastic as after a long day of travel, we had tickets for a play in London, so needed to to clean up and change plus figure out where the theatre was and how get there by the Underground. Room was air conditioned and all of the required necessities such as towels, soap and shampoo were available. We were up on the sixth floor so very quiet. Hotel is about 25 minute train ride from Victoria Station so don't forget your Oyster card (best way to travel quickly and efficiently.)

8

neil

10 Dec 2024

·

Stayed 2 nights

The hotel is a proper 4 star hotel with good functional standard. It is just 100m from the East Croydon platform that takes you into either Gatwick or Central London within 15 minutes.

10

Yvonne

17 Jan 2025

·

Stayed 1 night

The area is not fit for the standard of the hotel, but very c convenco

8

nav

18 Apr 2023

·

Stayed 1 night

Lovely clean hotel which has a fresh and new feeling to the hotel however the parking is huge issue. There is no onsite parking and the hotel recommend parking across the road which is an inconvenience as the road is a very busy road. You need to use the underpass however it’s very unsafe especially at night.

10

Jay

15 May 2024

·

Stayed 4 nights

I recently stayed at the Leonardo Hotel in East Croydon and overall, I had a positive experience. The location was very convenient, just a short walk from the train station, which was perfect for travel to London. The staff at the reception were friendly and check-in was smooth. My room was comfortable and clean, with all the necessary amenities for a pleasant stay. The breakfast buffet offered a good selection of hot and cold dishes, and the quality of the food was good. Although there were some minor downsides, such as the room's soundproofing, I would still recommend the Leonardo Hotel for its convenient location, friendly staff, and comfortable accommodations.

10

Heidi

31 May 2023

·

Stayed 2 nights

Great hotel friendly staff and felt good quality for the price. We stayed here as a cheaper option to central London close to east Croydon train station and regular trains. Not a lot to do in Croydon itself though we found it hard to find anything other than chains so found perhaps it’s jsit not being familiar with the area but a great base if you don’t mind the 15 min train ride to London Bridge

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Dining

Breakfast is often praised for quality and variety, but several reviews cite poor replenishment, limited choice at busy times, or underwhelming food; dinner and late options can feel limited. Service and value perceptions are mixed.

Related guest reviews

8

Cynthia

30 Jun 2025

·

Stayed 2 nights

Two night stay in a standard double room which was very spacious! The only hiccup was that the AC was malfunctioning and during the london heatwave week did prove difficult to sleep at night. We were given a fan but unfortunately the AC issue was not resolved. Other than that everything else was fine, breakfast was tasty and the staff friendly.

8

Jeremy

30 Jun 2025

·

Stayed 2 nights

Nice hotel good quality room and easy access to train to central london. Lack of staff to deal with tours groups meant the breakfast was limited but ok.

6

Graham

1 Oct 2024

·

Stayed 1 night

I did not like the quality of the breakfast. The sausages were very poor, no bacon and no fried eggs only poor quality scrambled eggs that was dry and tasted like it was made from dried egg.

8

Amir

18 Aug 2024

·

Stayed 1 night

Nice hotel. Booked an executive room and got early check in. You get 2 free bar coupons and other freebies which we appreciated. The AC didn’t work in our room and woke up a few times in the night. The breakfast bar staff didn’t want to serve us after standing their for a few minutes so we went elsewhere for breakfast.

10

Frances

31 Dec 2023

·

Stayed 1 night

It’s the third time we have stayed at the hotel every thing about the hotel is fantastic bar the breakfast!! It’s never been hot … but that will not stop us from staying there we may not have breakfast due to there being a Co-op being a short distance up the road. I must say the staff on the front desk were brilliant they are a credit to you well done.

10

Blanche

5 Apr 2025

·

Stayed 1 night

Very beautiful, clean and warm hotel with friendly staff. Good variety of food to choose from for breakfast. I will recommend.

4

Stokes

23 Oct 2024

·

Stayed 2 nights

Room smelled of smoke even though it’s supposed to be a non smoking . No fridge !! Which hotel doesn’t have a bar fridge. Kitchen said you can order food after 9pm but only had pizza and nothing else . Will not stay there again

6

Alexis

9 Mar 2025

·

Stayed 1 night

I recently stayed at this hotel and found it to be clean and comfortable, which is always a priority. However, there were some noticeable service issues that affected my experience. Reception was often left unattended, leading to unnecessary delays when assistance was needed. Breakfast was a real letdown. The food quality was poor, comparable to a Premier Inn breakfast, which may be fine if that’s what you expect, but I anticipated better standards. The orange juice was clearly from concentrate, not fresh, and it took 10 minutes just to get a fried egg. Additionally, many tables remained uncleared, creating an unnecessary mess and an unpleasant dining atmosphere. Overall, if you’re just looking for a clean and comfortable stay, this hotel does the job. But if service efficiency and a quality breakfast matter to you, you may want to reconsider.

8

Kwok Chu Andrew

16 Apr 2025

·

Stayed 1 night

Excellent breakfast

8

Stephen

18 Mar 2025

·

Stayed 1 night

Breakfast service was poo with many items either missing or not being replaced quickly enough. Cutlery was difficult to find and tables were not being cleared.

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Month	Average price
January	US$75
February	US$78
March	US$82
April	US$97
May	US$96
June	US$116
July	US$114
August	US$96
September	US$110
October	US$102
November	US$88
December	US$100

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5 $148
6 $86	7 $207	8 $255	9 $173	10 $92	11 $124	12 $123
13 $83	14 $115	15 $143	16 $139	17 $100	18 $97	19 $100
20 $83	21 $111	22 $119	23 $109	24 $106	25 $125	26 $143
27 $83	28 $111	29 $180	30 $113

Su	Mo	Tu	We	Th	Fr	Sa
				1 $82	2 $101	3 $107
4 $76	5 $90	6 $130	7 $152	8 $82	9 $96	10 $120
11 $80	12 $105	13 $192	14 $232	15 $91	16 $116	17 $138
18 $95	19 $105	20 $211	21 $133	22 $94	23 $91	24 $133
25 $87	26 $86	27 $137	28 $118	29 $83	30 $79	31 $96

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Monthly average prices

About this property

Location

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

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FAQs about Leonardo Hotel London Croydon

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