Deluxe Suite with Kitchenette and Balcony, Steps to Rodeo and Pool! 253

I would not rent from Best Stay properties again. There were several maintenance issues that while small were not handled at all. In fact, I was told to use a butter knife to remove the drain stopper from the sink. There were water issues at the property that resulted in clouded water. I was told to just use bottled water to brush my teeth. Only after significant insistence on my part did the manager call the actual hotel to find out if there was an issue. When I called the extension for maintenance, per the emailed instructions, the extension did not work and when I told the person on call, they said, oh yeah, they changed that. I was not offered a way to contact maintenance. I ended up leaving early despite having paid for two days.

Courteous staff - super clean

it was a nice stay it was as expected.

Excellent experience. Clean, comfy and ready for our arrival. The absolute best part was communication prior to our arrival as we had potential complications that were threatening our trip. Team was available and willing to work with us as best they could, within their guidelines.

My family and I visit River Ranch every year for my daughter’s birthday and this year was the best. We loved and enjoyed the Adventure Park, great addition. Staff was also very nice and polite. Michelle Chandler was great! We will be booking with her from now on.