Name: Hotel Manhattan, BW Signature Collection
Address: 17546 Us 59, Texas, United States of America, Montgomery County, US
Price range: US$90–US$147 per night
Rating: 8.37

What guests think

Across reviews of Hotel Manhattan, BW Signature Collection, guests praise friendly staff, spacious modern rooms, and excellent multi-setting showers, while recurring complaints cite understaffing, problematic check-in, inconsistent cleanliness, and facilities like the bar being unstaffed and no pool.

Several also highlight good value and thoughtful decor. Other issues include AC struggles or humidity, maintenance problems, and occasional key or room assignment errors. Location is convenient for drivers and dining, with some mentions of road construction and a mixed surrounding area. Expect comfortable space and style, but operational consistency varies.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities feel limited: several guests found the bar/restaurant area unstaffed or closed and note there is no pool. A few appreciated the outdoor deck.

Related guest reviews

8

Mary

15 Jul 2024

·

Stayed 1 night

The hotel overview is pretty. The service not so much. There was only one person at the front desk no one at the bar and the front desk lady said she did t know how to make drinks we could have only get beer or shots she stated. One person in the restaurant area, no pool, and no face towels in bathroom only 2 bath towels went to ask the front desk she supposedly wrote down how many I needed she said they were drying but she never got back to me about any. The room was very nice though and the shower was awesome.! Just need a lil tweaks here and there. It has plenty of parking which was a plus. I only stayed one night and I didn’t stay the full time I checked out at 5am Monday. The 2rd floor outdoor sitting area was awesome.

4

Ritchie

25 Jun 2025

·

Stayed 2 nights

The room was clean, the kitchenette had dinning wear and pots and pans to use. The ac never got cold and smelled terrible. The bathroom cabinet door fell off into the floor before we even got into our room so we walked into that and we tried to keep it propped it up. We paid for a room with 2 queen beds and a couch and the transferred us to just 2 queens with no downcharge of what we paid extra for the couch. You get 2 towels so we had to request more. You get 1 key and it hardly worked. We went down to request another room and nobody was at the front desk. I pushed the call button and waited 15 minutes and nobody ever came. Breakfast is not included and there is no pool.

10

Robert

8 Jul 2024

·

Stayed 1 night

Hotel was nice, we stayed cause a hurricane was coming. They have no back up generators so when power went out it was miserable.

10

Melissa

19 Nov 2024

·

Stayed 2 nights

I liked the bar and eating place inside the motel.

10

Tiffany

23 Apr 2023

·

Stayed 1 night

It was more than expected. Decor is on point down to the little details. I love the outside deck and bed was really soft and comfy.

8

Melissa

11 Jul 2024

·

Stayed 2 nights

Stayed in after Hurricane Beryl because our home had no electricity. One of the last hotels in the area open and excepted pets. The staff was very unprepared for an influx of guests. Took 30 minutes to check in even though I had a reservation. The room was more spacious than I thought, on the 4th floor overlooking the parking lot and a BBQ restaurant. The floor was dirty as was the microwave. The mini fridge still had someone else’s chicken salad in it. The lobby was a little depressing. Hard chairs, not much decor and a sad looking, closed bar. I know it was packed with families looking to escape the heat of their homes after a hurricane but the children running up and down the halls and playing in the elevators wasn’t pleasant. I liked that they had pay as you go washers and dryers. Came in very handy if you had quarters ($2 for wash and $2 to dry). All in all I would say it was a good stay for the emergency need we had. I would also suggest they fire or at least retrain the cleaning crew as they aren’t doing such a great job.

8

Charles

4 Jun 2024

·

Stayed 2 nights

No tub in room and no pool on property!

10

Reginald

11 May 2025

·

Stayed 1 night

This place is awesome two tvs in my room it’s modern comfortable and so cool. They have delicious food served a bar and all sorts of cool stuff the staff is just great my soaps are all fancy and smell so Good there lemony

4

Peter

13 Jul 2024

·

Stayed 1 night

Was grateful to find a room but conditions and cleanliness were sub-par compared to comparable hotels. No top sheet on one bed, no shampoo, work out facility was dirty, understaffed (though friendly).

8

Dalaina

3 Aug 2025

·

Stayed 1 night

I felt the two dining options sharing the same space a little confusing and not cohesive. I feel like it’d be better to simplify it.

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Cleanliness

Cleanliness feedback is mixed. While some describe rooms as very clean, multiple reviews report stained or dirty linens, lingering odors, wet or dusty floors, leftover food, and occasional bugs.

Related guest reviews

2

Carlos

3 Sept 2024

·

Stayed 2 nights

When arriving at the hotel around 5pm the room was not ready, they sent us to the room with the card to open the door after check in but it was a big mess inside of the room. We went back to the front desk to clarify that situation and the manager apologize and sent us back to another room that was not ready yet, then at the third attempt she sent an employee with us to verify the status of the room and finally at the fourth attempt we found a room ready , clean with the bed done but with no towels. In my opinion they do not have enough employees working at the facility. In general customer service is very poor, the manager at the front desk apologize several times but is it not enough. At check out I asked for a receipt and the lady in charge told us “I am new in this job the manager is not here and I do not know how to do it” . I will email the receipt to you but we are still waiting. Horrible experience.

2

Rosemary

4 Nov 2024

·

Stayed 1 night

Our room still had left over food from previous guests. Bad odor in the room.

4

Noe

14 Sept 2024

·

Stayed 1 night

Bed sheets were very dirty, full of hairs.

2

Brandy

14 Mar 2023

·

Stayed 1 night

Very dirty

8

Beverly

18 Jul 2023

·

Stayed 3 nights

I dropped something and when i got it from under bath sink counter it was dusty and dirty so I know it had not been cleaned under the sink and sink was partially stopped up.

2

Maria

13 Aug 2024

·

Stayed 1 night

The first room they gave me had the whole floor full of water, then I complained to them to change the room and they gave me one with dirty sheets, very dirty. I give this hotel a 0. Terrible experience.

10

Catherine

20 Dec 2025

·

Stayed 1 night

Clean, comfortable, staff friendly and courteous. Will stay again in the future

4

Emilee

31 Aug 2025

·

Stayed 1 night

The floors were wet from condensation when we entered. The hallways smelled of mildew and the room smelled like fragrance was being pumped in to cover the smell of potiental mold in the rooms.

6

Dartagnan

24 Nov 2024

·

Stayed 1 night

We stayed here for a wedding and the rooms could have used a better cleaning. The floors in the bathroom were dirty and had thick black spots of something. All four pillow cases and the blanket had stains on them. The staff at the bar were very nice. It seems like such a gorgeous place…just very disappointed in the cleanliness.

2

Maria

22 Jul 2024

·

Stayed 1 night

It was dirty, my son got bed bugs from staying at the hotel !! Went back with medical bill and they said we can’t help you!!!

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Rooms

Rooms are generally spacious and modern, with comfortable beds and standout multi-setting showers. Reported drawbacks include AC struggling to cool, humidity or damp floors, noise from common areas, and occasional room-type mismatches.

Related guest reviews

2

Audrey

27 Jan 2025

·

Stayed 1 night

Lound Music coming from lobby, drunk and loud people in hallways and room, large amount of infrastructure people staying at the same hotel the night we were there, they were drunk, yelling, fighting, we got no sleep, no manager on duty next morning to address concerns. Handicap accessible room was close to horrible noise from lobby. Basically most miserable stay we've ever had. Will never stay at this hotel again.

10

Loren

14 Jun 2023

·

Stayed 1 night

I thought the room was awesome, especially for the price. Very comfortable bed with good night shade. It had a six jet stand up spa including a rain shower in the shower.

8

Jim

4 Nov 2024

·

Stayed 1 night

Was given a handicap room. I'm not handicapped. Result was a bed too close to the floor. No chair in the room except for a desk chair. Not very good for relaxing after a long day's drive.

4

Ritchie

25 Jun 2025

·

Stayed 2 nights

The room was clean, the kitchenette had dinning wear and pots and pans to use. The ac never got cold and smelled terrible. The bathroom cabinet door fell off into the floor before we even got into our room so we walked into that and we tried to keep it propped it up. We paid for a room with 2 queen beds and a couch and the transferred us to just 2 queens with no downcharge of what we paid extra for the couch. You get 2 towels so we had to request more. You get 1 key and it hardly worked. We went down to request another room and nobody was at the front desk. I pushed the call button and waited 15 minutes and nobody ever came. Breakfast is not included and there is no pool.

8

Tierra

7 Jun 2024

·

Stayed 1 night

I like that the king suite w/sofa bed room was spacious and came with two flat screen tv, of decent size. I enjoyed the panel shower options the most. Not really much sight seeing options, but overall I enjoyed my stay for a nice little getaway. Very comforting and convenient for me. Will book again!

10

Reginald

11 May 2025

·

Stayed 1 night

This place is awesome two tvs in my room it’s modern comfortable and so cool. They have delicious food served a bar and all sorts of cool stuff the staff is just great my soaps are all fancy and smell so Good there lemony

8

Roberto

17 Jul 2025

·

Stayed 1 night

The room was clean, spacious and the shower was really nice

8

Ashley

30 Jun 2024

·

Stayed 1 night

Check in was a tad slow and I was a bit disappointed that the employee said my room number out loud in a lobby with others present—as a female that travels alone—it is a safety measure to NOT announce a guests room number. The room was very spacious—but the AC was set on a high temp and it was extremely hot and took a while for the large room to cool down. The shower, bath items, and pillows were amazing! Room was very clean!

4

Emilee

31 Aug 2025

·

Stayed 1 night

The floors were wet from condensation when we entered. The hallways smelled of mildew and the room smelled like fragrance was being pumped in to cover the smell of potiental mold in the rooms.

6

Chantel

19 May 2025

·

Stayed 1 night

The staff were great. We had an issue with the lights in our room going out multiple times. Someone came and flipped the breaker to get them on the first time but they kept going out. We ultimately had to pack up in the dark in the middle of the night and move to another room.

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Service

Many guests compliment friendly, helpful staff. However, recurring issues include understaffing, long or chaotic check-in, key and room assignment errors, limited after-hours support, and inconsistent responses to disturbances.

Related guest reviews

2

Carlos

3 Sept 2024

·

Stayed 2 nights

When arriving at the hotel around 5pm the room was not ready, they sent us to the room with the card to open the door after check in but it was a big mess inside of the room. We went back to the front desk to clarify that situation and the manager apologize and sent us back to another room that was not ready yet, then at the third attempt she sent an employee with us to verify the status of the room and finally at the fourth attempt we found a room ready , clean with the bed done but with no towels. In my opinion they do not have enough employees working at the facility. In general customer service is very poor, the manager at the front desk apologize several times but is it not enough. At check out I asked for a receipt and the lady in charge told us “I am new in this job the manager is not here and I do not know how to do it” . I will email the receipt to you but we are still waiting. Horrible experience.

4

Patsy

23 Jan 2023

·

Stayed 2 nights

The property was right off the highway so it was convenient. The rooms were spacious and fairly new. My check in was disappointing as it took about 30 min for 1 girl to do a check in and when I had already informed her and showed documentation for my ESA and swiped my card for incidentals she began arguing with GM/Owner not sure what he was that she QUIT in the middle of my check in. The first room I was given smelled like Urine and they switched me, but I took about a whole 1hr from check in to get settled into my room.

2

Dean

16 Feb 2023

·

Stayed 1 night

Got there a 3pm no staff at counter. Waited 30 min still no one showed up. Lucky a guy working on repairs showed up and called the boss. He helped me to check in. Got in my room at 415pm. A 1:15hr check in time is a TOTAL JOKE. Oh and they still made me pay the full price.

8

Amy

16 Feb 2024

·

Stayed 1 night

Check in took forever. Something was wrong with their system and I had to swipe my card about 15 times which made me uneasy, even though I showed the receptionist it had come out of my acct already. Other than that the room was very nice and clean. Area was quiet. Some of the shower functions did not work. But I would overall recommend and stay here again.

10

Asia

1 Jul 2024

·

Stayed 2 nights

We had an excellent stay!! Room was always clean! Customer service was amazing!! Great staff!! 10/10 would recommend! We will definitely be booking again for future trips!

2

Evelyn

2 Jun 2025

·

Stayed 1 night

Staff not knowledgeable, confused with our/other reservations. Took an estimated 30 minutes to get our room. Was directed to different rooms, either key did not work in one, another room was already occupied. Never had an experience like this with other hotels.

6

Bryce

1 Jul 2025

·

Stayed 3 nights

The staff was very good but it is severely understaffed

10

Edwin

19 Jun 2025

·

Stayed 1 night

Very friendly and helpful staff

10

Ryan

30 Jun 2025

·

Stayed 3 nights

We were really impressed for the price. Super friendly and helpful staff. Short drive to all the amazing food texas has to offer.

8

Ashley

30 Jun 2024

·

Stayed 1 night

Check in was a tad slow and I was a bit disappointed that the employee said my room number out loud in a lobby with others present—as a female that travels alone—it is a safety measure to NOT announce a guests room number. The room was very spacious—but the AC was set on a high temp and it was extremely hot and took a while for the large room to cool down. The shower, bath items, and pillows were amazing! Room was very clean!

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Location

Location is convenient for drivers, with easy access to highways and nearby dining. Some mention road construction and a less appealing surrounding area.

Related guest reviews

10

Elvin

28 Oct 2023

·

Stayed 1 night

Great location and food in the area

8

Tierra

7 Jun 2024

·

Stayed 1 night

I like that the king suite w/sofa bed room was spacious and came with two flat screen tv, of decent size. I enjoyed the panel shower options the most. Not really much sight seeing options, but overall I enjoyed my stay for a nice little getaway. Very comforting and convenient for me. Will book again!

10

Andres

5 Jan 2024

·

Stayed 1 night

The hotel was amazing, king size room was a great layout, spacious. The menu was great but also has many available restaurants with great moods around the hotel. A great getaway from the city to relax.

10

Austin Refrigeration

25 Jan 2024

·

Stayed 1 night

Nice rooms and a nice staff. Not the best area of Texas, but an oasis of comfort and class in an otherwise kind of seedy part of town.

8

Driven

29 Jun 2024

·

Stayed 1 night

Convenient hotel if racing at HOUSTON karting Complex.

10

Ryan

30 Jun 2025

·

Stayed 3 nights

We were really impressed for the price. Super friendly and helpful staff. Short drive to all the amazing food texas has to offer.

10

Jennifer

11 Aug 2023

·

Stayed 2 nights

The hotel was great! The staff are very friendly and helpful. The rooms are very nice with big comfy beds and lots of pillows. The shower was awesome! My only complaint, is, and it is of no fault of the hotel or its staff, is all the road construction in the area.. that cannot be helped.. it’s a constant thing in the Houston area. Don’t let the road construction deter you from staying in such a nice hotel.

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Dining

On-site dining is inconsistent: breakfast is pay-only, and several guests found the bar and dining space understaffed or confusing. A few enjoyed the food when available.

Related guest reviews

8

Mary

15 Jul 2024

·

Stayed 1 night

The hotel overview is pretty. The service not so much. There was only one person at the front desk no one at the bar and the front desk lady said she did t know how to make drinks we could have only get beer or shots she stated. One person in the restaurant area, no pool, and no face towels in bathroom only 2 bath towels went to ask the front desk she supposedly wrote down how many I needed she said they were drying but she never got back to me about any. The room was very nice though and the shower was awesome.! Just need a lil tweaks here and there. It has plenty of parking which was a plus. I only stayed one night and I didn’t stay the full time I checked out at 5am Monday. The 2rd floor outdoor sitting area was awesome.

4

Ritchie

25 Jun 2025

·

Stayed 2 nights

The room was clean, the kitchenette had dinning wear and pots and pans to use. The ac never got cold and smelled terrible. The bathroom cabinet door fell off into the floor before we even got into our room so we walked into that and we tried to keep it propped it up. We paid for a room with 2 queen beds and a couch and the transferred us to just 2 queens with no downcharge of what we paid extra for the couch. You get 2 towels so we had to request more. You get 1 key and it hardly worked. We went down to request another room and nobody was at the front desk. I pushed the call button and waited 15 minutes and nobody ever came. Breakfast is not included and there is no pool.

10

Melissa

19 Nov 2024

·

Stayed 2 nights

I liked the bar and eating place inside the motel.

10

Andres

5 Jan 2024

·

Stayed 1 night

The hotel was amazing, king size room was a great layout, spacious. The menu was great but also has many available restaurants with great moods around the hotel. A great getaway from the city to relax.

6

Raymond

1 Jun 2024

·

Stayed 1 night

There wasn’t a complementary breakfast. There was breakfast that you could purchase. I raised the blinds in my room and the window was filthy and outside there was broken bed frames and parts just laying there.

10

Vanessa

12 Oct 2023

·

Stayed 2 nights

You have to pay for your own breakfast, they don’t provide intercontinental breakfast.

10

Reginald

11 May 2025

·

Stayed 1 night

This place is awesome two tvs in my room it’s modern comfortable and so cool. They have delicious food served a bar and all sorts of cool stuff the staff is just great my soaps are all fancy and smell so Good there lemony

8

Dalaina

3 Aug 2025

·

Stayed 1 night

I felt the two dining options sharing the same space a little confusing and not cohesive. I feel like it’d be better to simplify it.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$111
February	US$111
March	US$112
April	US$108
May	US$108
June	US$99
July	US$98
August	US$98
September	US$108
October	US$105
November	US$107
December	US$103

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $101	16 $91	17 $91	18 $91	19 $90
20 $91	21 $91	22 $132	23 $132	24 $147	25 $132	26 $132
27 $147	28 $101	29 $101	30 $91

Su	Mo	Tu	We	Th	Fr	Sa
				1 $101	2 $91	3 $91
4 $91	5 $101	6 $101	7 $101	8 $101	9 $101	10 $91
11 $91	12 $102	13 $101	14 $101	15 $101	16 $101	17 $101
18 $101	19 $101	20 $101	21 $101	22 $101	23 $103	24 $102
25 $103	26 $101	27 $101	28 $103	29 $101	30 $103	31 $91

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Monthly average prices

About this property

Location

Room options

Suite, 1 King Bed, Kitchen (Larger Room;With Sofabed)

Suite, 1 King Bed, Kitchen (With Sofabed)

Suite, 1 King Bed, Kitchenette

Suite, 2 Queen Beds (With Sofabed)

Suite, 1 King Bed, Accessible, Bathtub (With Sofabed)

Suite, 1 King Bed, Accessible, Kitchen (With Sofabed)

Suite, 2 Queen Beds, Accessible, Bathtub (With Sofabed)

Suite, 1 King Bed, Accessible, Kitchenette

Suite, 2 Queen Beds, Kitchenette

Suite, 2 Queen Beds, Accessible, Kitchenette

Suite, 1 King Bed (With Sofabed)

Suite, 2 Queen Beds, Kitchen (With Sofabed)

Suite, 2 Queen Beds, Accessible, Kitchen (With Sofabed)

Guest reviews

Very good

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Hotel Manhattan, BW Signature Collection

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Prices for upcoming dates