Name: TownePlace Suites by Marriott Chicago Waukegan Gurnee
Address: 402 Lakehurst Road, Waukegan, Illinois, United States of America, Waukegan, Illinois, US
Price range: $141–$300 per night
Rating: 9.27

What guests think

At TownePlace Suites by Marriott Chicago Waukegan Gurnee, most reviews praise exceptionally friendly, accommodating staff and clean, spacious suite style rooms with kitchenettes, describing a modern property that suits families and Navy graduation visits.

Guests find the location convenient for Great Lakes Naval Station and near shopping and dining, though one noted the area is not very walkable. Breakfast feedback is mixed, ranging from good and plentiful to minimal or needing more variety. Some guests also mention limited housekeeping during longer stays and occasional room or maintenance issues, with a few reporting late-night check-in delays. Expect a comfortable, well-located suite stay with warm service.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Multiple reviews highlight a clean pool, a tidy fitness room, and ample free parking; lobby space works well for groups. Overall amenities feel new and in good condition.

Related guest reviews

10

John

Nov 9, 2024

·

Stayed 1 night

My wife and I were attending a event at a local theater and needed a room for just one night. The TownPlace by Marriott Chicago Waukegan/Gurnee was perfect! Plenty of free parking in the well lit lot. Great front desk service during check in (Fran). Coffee, fruit and a few other items in the lobby area were available upon our arrival at 3 pm. The hotel is clean, modern and well laid out. The pool was very nice and the whole area was extremely clean. The room was larger than the usual hotel room with a full refrigerator, stove top, kitchen utensils and other such related items. The bathroom and shower area was a clean and neat as the room. The included breakfast was a real treat and very well done for the type of quick hotel breakfast. The hot food was very welcomed. Excellent stay! Will attempt to stay at a TownePlace Suite whenever possible!

10

Lisa

Oct 8, 2023

·

Stayed 1 night

It was amazing like always the only thing with a passion that I hate is people who have they dogs without leashes that is something that is a must and need to be put on a sign everywhere.some people are terrified of dogs.other than that great place great staff great breakfast! Room was very clean and neat! Pool was so much fun gym was totally clean!

10

Scott

Dec 4, 2022

·

Stayed 19,329 nights

Seems new. Good breakfast. Large rooms.

10

Chadwyck

Jan 8, 2025

·

Stayed 1 night

Great front desk staff and nice room and amenities

10

Courtney

Jan 22, 2023

·

Stayed 2 nights

Such a nice hotel!!! The amenities were clean and new. Hotel room were so spacious and perfect for our large family. We had a great stay. The staff was friendly and helpful. The free breakfast is lacking but that’s my only complaint.

10

Kathryn

Jan 21, 2023

·

Stayed 2 nights

Staff was helpful and rooms were very comfortable. Lots of space in the lobby for our large group to gather.

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Cleanliness

Rooms and common areas are generally very clean and often described as spotless. A few guests reported housekeeping gaps during longer stays or missed cleaning before arrival.

Related guest reviews

8

Bethany

Sep 23, 2023

·

Stayed 5 nights

The staff at this hotel were wonderful. Very kind and helpful. The place looked well kept and updated. Beds were comfortable and rooms clean. My one complaint is that with a 5 night stay there was no maid service. Our trash cans were small and overflowing and we had to request more towels, TP and tissue. It would have been nice to have service at least every other day.

10

Brian

Jun 19, 2024

·

Stayed 4 nights

Wish they would change out the towels and grab the trash everyday.

10

IRMA Y

Aug 1, 2023

·

Stayed 1 night

Very nice hotel. Everything was spotless and very comfortable. The kitchenette was a plus!

6

Kershanna

Jun 4, 2023

·

Stayed 1 night

Staff was friendly. The room was not cleaned well prior to our arrival. There was hair in the shower, an empty vodka bottle on the air conditioning unit and a bottle of cologne on the floor. The breakfast was very minimal.

10

Patricia

Jul 17, 2025

·

Stayed 2 nights

Good service a super clean

10

Adrian

Sep 14, 2025

·

Stayed 4 nights

Very friendly staff, good breakfast, clean and spacious room.

10

Cathryn

Sep 3, 2025

·

Stayed 1 night

The rooms are very spacious and clean. The staff was courteous and the breakfast was good

10

Antoine

Nov 29, 2025

·

Stayed 2 nights

All of thr staff were nice and helpful. The room was clean and updated. Everyone enjoyed the stay.

10

Daishawn

Jul 6, 2025

·

Stayed 1 night

Beautiful and clean hotel. The staff was also exceptional. I believe it was Joshua who helped me check out and he was a joy for sure.

10

Marian

Aug 9, 2024

·

Stayed 5 nights

Staff was courteous and professional. Room was very clean. Pleasant staff

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AI-generated summary based on recent guest reviews

Rooms

Suites are spacious and apartment-like, many with kitchenettes, and generally comfortable. Some noted maintenance or design issues such as a worn mattress, TV freezing, and half-glass shower or door light gaps.

Related guest reviews

10

John

Nov 9, 2024

·

Stayed 1 night

My wife and I were attending a event at a local theater and needed a room for just one night. The TownPlace by Marriott Chicago Waukegan/Gurnee was perfect! Plenty of free parking in the well lit lot. Great front desk service during check in (Fran). Coffee, fruit and a few other items in the lobby area were available upon our arrival at 3 pm. The hotel is clean, modern and well laid out. The pool was very nice and the whole area was extremely clean. The room was larger than the usual hotel room with a full refrigerator, stove top, kitchen utensils and other such related items. The bathroom and shower area was a clean and neat as the room. The included breakfast was a real treat and very well done for the type of quick hotel breakfast. The hot food was very welcomed. Excellent stay! Will attempt to stay at a TownePlace Suite whenever possible!

10

IRMA Y

Aug 1, 2023

·

Stayed 1 night

Very nice hotel. Everything was spotless and very comfortable. The kitchenette was a plus!

10

Melissa

Feb 24, 2023

·

Stayed 3 nights

Property was great , love the apartment feeling. Very peaceful

10

Cathryn

Sep 3, 2025

·

Stayed 1 night

The rooms are very spacious and clean. The staff was courteous and the breakfast was good

8

Brett

Dec 3, 2024

·

Stayed 4 nights

television keeps freezing / stop working and needed to change channels then back to original channel to get it restarted

4

ANDREA

Nov 17, 2022

·

Stayed 6 nights

Breakfast was a bit simple, expected better (for example, expected scrambled eggs to be made available every day). Customer service: If you are checking in late at night, you might want to call ahead of time to notify them. When we arrived around midnight/1 am, it took about 10-15 minutes for someone to show up at the front desk so we could be checked in. Bathroom: I don't understand the purpose of having a half-glass shower door rather than a full door that actually closes... Not sure why this design was chosen because it makes it difficult to stay warm, especially in the winter :)

6

Christine

Oct 27, 2023

·

Stayed 2 nights

The bed was concaved. There was a huge divet so back was in pain. Had to sleep on the sofa.

10

Fabian

Apr 17, 2025

·

Stayed 1 night

The room was excellent, however the shower head was broken and fixed up with tape, felt a bit off about that.

10

Samone

Jun 13, 2025

·

Stayed 3 nights

Great for families who need more space than the regular hotel room.

4

Kevin

May 18, 2022

·

Stayed 5 nights

The room was horrible! The bathroom was cramped and the room door was so far away from the lock area the light just blasted through the room all night we finally stuffed towels in the side of it and wedged a table there to block some of it. We did have a great women there named Fran who was so wonderful and just wanted our stay to be the best. She was awesome and deserves a good medal!!!

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Service

Service is widely praised as friendly, helpful, and accommodating, with front desk staff frequently singled out and issues addressed promptly. A few guests mentioned slow assistance late at night.

Related guest reviews

10

Amanda

Dec 15, 2025

·

Stayed 4 nights

Super friendly staff and environment

10

Olivia

Feb 8, 2025

·

Stayed 2 nights

The manager and all staff were amazing and very accommodating while we were here for my husbands graduation and his liberty.

10

Jayme

Dec 8, 2024

·

Stayed 4 nights

This was a great place to stay for our daughter’s Navy boot camp graduation. Easy, short drive to Great Lakes base, shopping and places to eat everywhere, across the street from Sarge’s Meet and Greet, and quiet. We had very noisy upper neighbors and when I told the front desk about it, they went up there and it was quiet from then forward. Good, warm, plentiful continental breakfast every morning, and a nice accommodative staff. Definitely 5 stars and highly recommended!

10

Jennifer

Aug 5, 2025

·

Stayed 3 nights

Staff was extremely friendly!

10

Heather

Mar 15, 2025

·

Stayed 3 nights

Staff was very helpful and kind. Returned a jacket to us that we had accidentally left behind. Would stay again.

10

Antoine

Nov 29, 2025

·

Stayed 2 nights

All of thr staff were nice and helpful. The room was clean and updated. Everyone enjoyed the stay.

10

Daishawn

Jul 6, 2025

·

Stayed 1 night

Beautiful and clean hotel. The staff was also exceptional. I believe it was Joshua who helped me check out and he was a joy for sure.

4

ANDREA

Nov 17, 2022

·

Stayed 6 nights

Breakfast was a bit simple, expected better (for example, expected scrambled eggs to be made available every day). Customer service: If you are checking in late at night, you might want to call ahead of time to notify them. When we arrived around midnight/1 am, it took about 10-15 minutes for someone to show up at the front desk so we could be checked in. Bathroom: I don't understand the purpose of having a half-glass shower door rather than a full door that actually closes... Not sure why this design was chosen because it makes it difficult to stay warm, especially in the winter :)

10

Otasha

Mar 1, 2025

·

Stayed 2 nights

Jesse at the front desk was super helpful and accommodating! Very professional staff overall. The room was clean, no issues at all. If I was in the area again I would stay there!

10

Victor

Sep 12, 2025

·

Stayed 3 nights

Staff was great from Check in to Check out!

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Location

Convenient for Great Lakes Naval Station and close to many shops and restaurants, with some places walkable. One reviewer said the surrounding area isn't very pedestrian-friendly.

Related guest reviews

10

michelle

Aug 9, 2024

·

Stayed 2 nights

Within Walking distance to many stores and restaurants. I loved the convenience of having a small kitchen in my room. Also very close to the navy graduation services which brought me on this trip

10

Olivia

Feb 8, 2025

·

Stayed 2 nights

The manager and all staff were amazing and very accommodating while we were here for my husbands graduation and his liberty.

10

Jayme

Dec 8, 2024

·

Stayed 4 nights

This was a great place to stay for our daughter’s Navy boot camp graduation. Easy, short drive to Great Lakes base, shopping and places to eat everywhere, across the street from Sarge’s Meet and Greet, and quiet. We had very noisy upper neighbors and when I told the front desk about it, they went up there and it was quiet from then forward. Good, warm, plentiful continental breakfast every morning, and a nice accommodative staff. Definitely 5 stars and highly recommended!

10

George

May 17, 2024

·

Stayed 4 nights

The hotel was clean; the staff was super friendly. Lots of retail and casual restaurants nearby but the city could make this area more walkable.

8

Joe

Feb 3, 2025

·

Stayed 1 night

Close to the music! Convenient and clean! My only complaint was no hot water.

10

David

Jun 1, 2025

·

Stayed 1 night

Great stay and close to where I was. Very friendly staff and very clean.

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AI-generated summary based on recent guest reviews

Dining

Breakfast reviews are mixed: several guests found it good, warm, and plentiful, while others thought it minimal or wanted more variety.

Related guest reviews

10

John

Nov 9, 2024

·

Stayed 1 night

My wife and I were attending a event at a local theater and needed a room for just one night. The TownPlace by Marriott Chicago Waukegan/Gurnee was perfect! Plenty of free parking in the well lit lot. Great front desk service during check in (Fran). Coffee, fruit and a few other items in the lobby area were available upon our arrival at 3 pm. The hotel is clean, modern and well laid out. The pool was very nice and the whole area was extremely clean. The room was larger than the usual hotel room with a full refrigerator, stove top, kitchen utensils and other such related items. The bathroom and shower area was a clean and neat as the room. The included breakfast was a real treat and very well done for the type of quick hotel breakfast. The hot food was very welcomed. Excellent stay! Will attempt to stay at a TownePlace Suite whenever possible!

10

Jayme

Dec 8, 2024

·

Stayed 4 nights

This was a great place to stay for our daughter’s Navy boot camp graduation. Easy, short drive to Great Lakes base, shopping and places to eat everywhere, across the street from Sarge’s Meet and Greet, and quiet. We had very noisy upper neighbors and when I told the front desk about it, they went up there and it was quiet from then forward. Good, warm, plentiful continental breakfast every morning, and a nice accommodative staff. Definitely 5 stars and highly recommended!

6

Kershanna

Jun 4, 2023

·

Stayed 1 night

Staff was friendly. The room was not cleaned well prior to our arrival. There was hair in the shower, an empty vodka bottle on the air conditioning unit and a bottle of cologne on the floor. The breakfast was very minimal.

10

Lisa

Oct 8, 2023

·

Stayed 1 night

It was amazing like always the only thing with a passion that I hate is people who have they dogs without leashes that is something that is a must and need to be put on a sign everywhere.some people are terrified of dogs.other than that great place great staff great breakfast! Room was very clean and neat! Pool was so much fun gym was totally clean!

10

Scott

Dec 4, 2022

·

Stayed 19,329 nights

Seems new. Good breakfast. Large rooms.

8

Joao

Aug 8, 2024

·

Stayed 1 night

It is ok hotel.The room is very clean. I believe for the overall price breakfast should improve and has more options available.

10

Adrian

Sep 14, 2025

·

Stayed 4 nights

Very friendly staff, good breakfast, clean and spacious room.

10

Cathryn

Sep 3, 2025

·

Stayed 1 night

The rooms are very spacious and clean. The staff was courteous and the breakfast was good

4

ANDREA

Nov 17, 2022

·

Stayed 6 nights

Breakfast was a bit simple, expected better (for example, expected scrambled eggs to be made available every day). Customer service: If you are checking in late at night, you might want to call ahead of time to notify them. When we arrived around midnight/1 am, it took about 10-15 minutes for someone to show up at the front desk so we could be checked in. Bathroom: I don't understand the purpose of having a half-glass shower door rather than a full door that actually closes... Not sure why this design was chosen because it makes it difficult to stay warm, especially in the winter :)

10

Courtney

Jan 22, 2023

·

Stayed 2 nights

Such a nice hotel!!! The amenities were clean and new. Hotel room were so spacious and perfect for our large family. We had a great stay. The staff was friendly and helpful. The free breakfast is lacking but that’s my only complaint.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $300	15	16	17 $289	18 $289	19 $254
20 $188	21 $203	22 $238	23 $261	24 $248	25 $188	26 $179
27 $178	28 $228	29 $240	30 $239

Su	Mo	Tu	We	Th	Fr	Sa
				1 $218	2 $225	3 $199
4 $141	5 $169	6 $180	7 $210	8 $249	9 $189	10 $179
11 $144	12 $154	13 $190	14 $279	15 $273	16 $163	17 $161
18 $180	19 $159	20 $265	21 $281	22 $259	23	24 $166
25 $161	26 $159	27 $170	28 $205	29 $227	30 $189	31 $189

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About this property

Location

Room options

Studio, 1 King Bed with Sofa Bed

Studio, 2 Queen Beds (Hearing Accessible)

Studio, 2 Queen Beds

Studio, 1 King Bed with Sofa Bed (Mobility Accessible, Tub)

Suite, 1 Bedroom (Hearing Accessible)

Suite, 1 Bedroom (Mobility Accessible, Roll-In Shower)

Suite, 1 Bedroom

Studio, 1 King Bed with Sofa Bed (Hearing Accessible)

Studio, 2 Queen Beds (Mobility Accessible, Tub)

Guest reviews

Superb

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about TownePlace Suites by Marriott Chicago Waukegan Gurnee

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Prices for upcoming dates