3Room Penthouse Beach Condo

Agent switched room accommodation, from a 3 bedroom to a 2 bedroom unit, without authorization from me and refused to switch back nor refund me as I refused to stay.

the worst experience ever. The property never said anything about all the stupid rules that they have up they let you book it first and then they send you an email with all the rules just to steal your money. The host started arguing with us because we wanted to have a little birthday celebration, not willing to talk and only trying to charge more since her scammed didn’t come through. She told me that she canceled our room and kept our money. Please don’t book this place. The worst part is that Expedia has not done anything to get my refund back when I didn’t even stay in this place and I had to spend more money finding a different day, meanwhile, the host claimed to rent it to someone else and profit double out of the property. The area itself is known for being dirty and full of thieves. The worst part is that Expedia only claims that the property is the one in charge of the refund when the lady does have not even communicated or refunded the money. All they did was steal from us.

Nada de servicio al cliente

Apartamento limpio, fácil acceso. Nos gustó mucho, comunicación con la anfitriona muy respetuosa.