Keystone Ski Condo w/ Mtn View - Walk to Gondola!

Our check in process took over 3 hours. The key card in our welcome packet did not work on the entrance to the building or the parking garage. The support phone number did not answer the first time we called. Upon calling back we did get someone to answer but they had to get in contact with another individual for further instruction. I was then told someone would text regarding a backup card on property and support ended the call prior to this action happening. We did get a text with a code for a lockbox on property, however the lockbox did not have a backup card present as promised. I ended up gaining access to the property via other guests entering the building and used a code to access our rental unit. I did discover operational key cards in the unit but the parking pass required to park in the garage was missing. There was also only 1 parking spot left in the garage at this point which took some careful skill, folded in mirrors, and squeezing out the driver door as to not hit another car. We could not unpack the vehicle while in the sole remaining parking spot. We also had to leave a note on the dash for fear of getting a ticket or towed while we waited for a parking pass the next day. The elevator on property is also very slow and heavily utilized. The ski lockers do not have any benches or room for putting your boots on so guests where walking the building in ski boots. The hair dryer attached to the wall does not work and the dishwasher is missing wheels on the tray.

Condo is in need of some updates and fixes - bathroom is dated with old dirty carpet, missing exhaust vent and damage to door and faucets. Kitchen cookware was very limited and in need of replacement. Curtains and blinds are in poor condition. Could also use some more artwork to improve the overall look of the place.

Overall great stay and convenient location. Unit was partially updated which was nice, bathroom couple use some updating. Check in process isnt the most convenient as we had to pick up keys in Dillon. Thankfully they allowed us to pick them up earlier in the day when we passed through rathet than having to drive back at 4pm for keys. Still waiting on a partial refund from VRBO due to rate decrease when we had reschedule our trip.

Property was as advertised just hope you don't need anything from the property management team. I called twice to see about available parking if we arrived before the check in time - the person could not even say yes or no about parking in the parking deck early. We were locked out of our unit for the day because the locking mechinism broke. Numerous calls, messages & texts went unanswered for over an hour. We coud not go anywhere since I had no shoes or ski boots so we spent the day in the hallway & by the pool. Although the owner promised to do something for our inconvenience we never heard from her again (still haven't a week after). At one point I found car keys in the parking garage and they did not know who to contact. There is no front desk or concierge since it is condos. They finally thought of someone and said they would text the number - I had to call back over 15 minutes later.

This place was absolutely perfect for a ski in ski out weekend in Keystone. A short five minute walk to the River Run gondola and lift, and truly in the heart of River Run village. All restaurants, bars and shops are easily five minutes or less from the condo. The view from the hot tub is also unmatched for watching the crowds ski in at the end of each day. Couldn't speak more highly of our stay here.