Keystone Ski Condo w/ Mtn View - Walk to Gondola!

Our check in process took over 3 hours. The key card in our welcome packet did not work on the entrance to the building or the parking garage. The support phone number did not answer the first time we called. Upon calling back we did get someone to answer but they had to get in contact with another individual for further instruction. I was then told someone would text regarding a backup card on property and support ended the call prior to this action happening. We did get a text with a code for a lockbox on property, however the lockbox did not have a backup card present as promised. I ended up gaining access to the property via other guests entering the building and used a code to access our rental unit. I did discover operational key cards in the unit but the parking pass required to park in the garage was missing. There was also only 1 parking spot left in the garage at this point which took some careful skill, folded in mirrors, and squeezing out the driver door as to not hit another car. We could not unpack the vehicle while in the sole remaining parking spot. We also had to leave a note on the dash for fear of getting a ticket or towed while we waited for a parking pass the next day. The elevator on property is also very slow and heavily utilized. The ski lockers do not have any benches or room for putting your boots on so guests where walking the building in ski boots. The hair dryer attached to the wall does not work and the dishwasher is missing wheels on the tray.

Condo is in need of some updates and fixes - bathroom is dated with old dirty carpet, missing exhaust vent and damage to door and faucets. Kitchen cookware was very limited and in need of replacement. Curtains and blinds are in poor condition. Could also use some more artwork to improve the overall look of the place.

Overall great stay and convenient location. Unit was partially updated which was nice, bathroom couple use some updating. Check in process isnt the most convenient as we had to pick up keys in Dillon. Thankfully they allowed us to pick them up earlier in the day when we passed through rathet than having to drive back at 4pm for keys. Still waiting on a partial refund from VRBO due to rate decrease when we had reschedule our trip.

Great location and the size of the condo is great however the unit was extremely outdated and quite frankly disappointing and a little disgusting. Most of the dishes that we used had to be washed first as they were filthy (coffee cups, plates, skillets). The mattress on the pull out couch is pretty much just springs, no cushion what so ever. Had to top with so many blankets to make it even semi comfortable. The pillows on the bed and the spares used for pullout were all so flat and stained it was unreal. Replacing pillows and the mattress for the pullout couch is not that expensive and would be extremely beneficial. Some of the windows don’t even open because the wood is so cracked. The most unfortunate part of our stay however was the day of checkout the elevator was broken so had to take luggage down 6 flights of stairs to parking garage and all in all made 7 trips which was exhausting , inconvenient and just utterly sucked. Texted and called the number that I wouldn’t be out by 10. No response for well over an hour which sucked as we rushed so we wouldn’t be penalized for late checkout. The sign on elevator went up 3 hours after was out of service. Even tho the elevator situation was out of your control, the positives of the condo did not outweigh the lack of cleanliness in the unit. Positives: pool area was outstanding, location was great. Check in process was seamless.

Pros Location - easy to get to, easy walk to breakfast, lunch and dinner, private corner unit of the building with mountain view (note there is no deck to step out onto), big open living/dining/kitchen, heated parking garage, communication was clear and frequent from property mgmt company. Overall we had a awesome stay! Cons - Carpet in the bathroom vanity area, dishes & silverware were dirty and needed to be hand-washed before using, sofa bed mattress in desperate need of replacement very lumpy and thin/worn luckily it was the kids sleeping there and they are resilient but ouch. Primary King Bed was very hard/firm but oddly enough didn't give us back pain so not really a con because my back & body was in good shape but I wasn't expecting that.