Name: Hyatt Place Charlotte University Research Park
Address: 640 University Center Blvd, University City, Charlotte, North Carolina, United States of America, Charlotte, Mecklenburg County, US
Price range: $115–$252 per night
Rating: 8.65

What guests think

At Hyatt Place Charlotte University, travelers consistently praise very clean, modern rooms and friendly, professional staff, along with a convenient location near UNC Charlotte, PNC Music Pavilion, highways, and walkable dining, creating a comfortable base for short stays.

Rooms are spacious with comfy beds, but several guests note small pillows, occasional maintenance issues, highway noise, and the lack of in-room microwaves. Facilities include convenient parking, a gym and outdoor pool, plus a lobby bar/patio, though the pool or bar service has sometimes been unavailable or limited. Breakfast feedback is mixed—many enjoyed it, while others reported extra charges, inconsistent quality, or slow replenishment. Overall, expect a solid stay with a few reliability quirks.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests highlight convenient parking (including trailer space), a gym and an outdoor pool, plus a lobby bar/patio. However, the pool or evening bar/restaurant service has sometimes been unavailable or limited.

Related guest reviews

10

william

Oct 20, 2023

·

Stayed 2 nights

The property was clean and updated and had a great luck. They only downside was that the pool is not open. Come on North Carolina. It wasn't that cold out.

10

Alexa-Jade

May 13, 2024

·

Stayed 3 nights

We came as a group of 9 (5 men and 4 women). The hotel rooms were large enough and comfortable for our large party size. The complimentary breakfast was reasonable and included meats, eggs and grits. There was plenty of seating for breakfast and in the lobby. There was lots of dining in walking distance. Fitness center was also nice. The staff were very helpful and friendly.

10

Brittany

May 28, 2024

·

Stayed 2 nights

We thoroughly enjoyed our stay, the property is pet friendly and had lots of nice sidewalk trails around the property. The hotel and room were very clean and the staff are extremely friendly. We stayed in a king room with a couch and it was very spacious and came with a mini fridge. Breakfast was delicious and provided lots of variety! There was a lot of open parking and enjoyed the outdoor patio outside of the bar.

10

Gio

Jun 30, 2025

·

Stayed 2 nights

excellent hotel with plenty parking space especially with trailer will come back when visiting NC

4

Jessica

Sep 6, 2025

·

Stayed 1 night

Saw online that the bar/restaurant closes at midnight. Went down just before 10pm to grab a drink. Bar had a small crowd already drinking. The bartender(?) Was leaving when the crowd asked for another round and i wanted to order. She told everyone she was leaving the new guy said he didnt know anything and wasnt going to serve us. Disappointed i didnt get to enjoy the bar.

10

BRENDA

Dec 30, 2022

·

Stayed 19,355 nights

Modern, clean, comfortable but no restaurant unlike what the amenities list stated

10

Sharon

Jul 19, 2025

·

Stayed 1 night

The front staff was friendly, efficient and accommodating. The hotel and room were so clean! The beds were so comfy my kids and I slept until almost check out time. The pool was small but fun and relaxing after at day at Carowinds. I would highly recommend staying here.

10

Ruth

Oct 28, 2024

·

Stayed 4 nights

Was able to park our trailer easily

8

Tennille

Aug 23, 2025

·

Stayed 2 nights

The front desk staff was amazing. Upon arrival we were told to get with the sales manager to comp our breakfast. The next morning, we were told that we had to pay for the breakfast and once the manager arrived we would have the opportunity to speak with him. He never came to our party while having breakfast and we were notified that since we booked with Hotels.com he was unable to offer any “perks”. Which has nothing to do with us paying for breakfast. The breakfast was only $8 but the principal behind how we were treated was unacceptable. I will say the gym, outdoor pool and rooms were great. But the channel selection left a lot to be desired.

10

Earl

May 26, 2023

·

Stayed 2 nights

Very nice hotel. Convenient location Breakfast was good. The lack of evening restaurant or bar services was disappointing

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Cleanliness

Cleanliness is a strong point across reviews, with many calling the hotel and rooms spotless. A few guests reported lapses such as unclean linens or missed housekeeping.

Related guest reviews

10

Tajarae

Aug 28, 2025

·

Stayed 1 night

We absolutely loved our stay here. It was spacious, and very clean! The staff was kind and professional.

6

India

Aug 3, 2023

·

Stayed 2 nights

Room was half cleaned .. hair on the floor, my small dog kept finding pieces of candy in corner’s near the beds & old fingers, hair in the shower, shower door half cleaned

10

Paula

Apr 28, 2024

·

Stayed 3 nights

A very pleasant stay at the Hyatt Place to visit family in the area. The hotel was immaculate, rooms very clean and beds very comfortable. I would return if in the area again

10

Arreyl

Jun 13, 2024

·

Stayed 3 nights

Clean

10

Holly

Sep 21, 2025

·

Stayed 1 night

Super clean, friendly staff, easy parking, and restaurants within walking distance of the parking lot.

10

Mark

Jun 12, 2025

·

Stayed 1 night

Very clean and convenient hotel. Lots of mid-range restaurants to choose from nearby.

10

Samantha

Jul 25, 2025

·

Stayed 2 nights

The check-in was easy. The staff was friendly. The hotel was clean. I have no complaints.

10

Lavonne

Oct 5, 2024

·

Stayed 4 nights

The room and the entire hotel is very clean. Service and check-in we're seamless. We were staying here to escape the floods in Western NC and this bed and room was comfortable and welcoming. Even though it was full to capacity it remain very quiet and peaceful

10

Cheryl

Nov 2, 2025

·

Stayed 2 nights

Clean room and quick check in

2

Tasha

Aug 10, 2024

·

Stayed 2 nights

I like Hyatt hotels because they include breakfast and usually pretty clean. Our room had a weird smell, no shower gel, the sheets were dirty on the sofa bed. The sofa bed sheets included a doll someone left behind and toilet tissue. The other 2 queen bed sheets looked better than the sofa bed sheets, but still needed to be changed. It was late so I informed the front desk and requested clean sheets so I could change all the sheets in the room. I attempted to talk to the manager at the hotel in the morning, but she avoided me. They told me she would be available at 8:30am, then 10:00am and then Noon. They also told me she would call me which she never did. The breakfast eggs, turkey sausage and coffee needs to be improved. I would not recommend this hotel to anyone. The manager should have spoken to me and addressed my concerns, but apparently that was asking for too much. There are plenty of hotels in the area and No reason to stay here.

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Rooms

Rooms are spacious and modern, but several guests mentioned small pillows, occasional maintenance issues, and noise from highway or thin walls. Many missed in room microwaves, and a few noted limited TV/Wi-Fi and light-control quirks.

Related guest reviews

10

Joseph

Dec 28, 2023

·

Stayed 1 night

clean room, good service, but thermostat display in room is too bright. I know this seems silly to some, but I like a room to be very dark. The thermostat display was ridiculously large and bright. It felt like there was a kindle or iPad hanging on the wall. It was very bright with no way to turn the display off. Kind of annoying. I was trying to figure out how to hang a towel over it in the middle of the night. I did not get a very good night’s sleep. I’d like to meet the person that thought these were a good idea to install.

4

Luis

Aug 13, 2023

·

Stayed 1 night

The room 301 It does not have curtains that block the light from the parking lot and the daylight.

6

Bonnie

Sep 27, 2025

·

Stayed 1 night

I wasn’t too impressed of the hotel for the price. The door on the shower wasn’t working properly so we couldn’t open it. We had a king size bed and the pillows were so tiny. Staff was all friendly but just not worth the price

8

Ngunchaw

Jun 21, 2025

·

Stayed 2 nights

Having microwave in a room/ or each floor would be useful

8

Erma

Jun 22, 2025

·

Stayed 2 nights

Love the staff and the hotel. Wish the rooms had microwaves in them.

10

ELENI

Mar 3, 2024

·

Stayed 4 nights

Third year in a row staying at this hotel and still the best service ! So friendly and accommodating. Only small issue was with the wifi this time around not sure why . It wasnt working for a few of us in group while others worked fine. Will be back next year !

6

Susan

May 4, 2025

·

Stayed 1 night

The property was fine but the power went out in the morning. No one told us anything. Also. The pillows on the bed were awful. Worst night of sleep!

10

Cyreetha

Jan 12, 2024

·

Stayed 1 night

It was great. Very nice hotel. Just wish there was a microwave in the room. Hate that we had to go all the way down stairs just to warm up food. Very inconvenient.

6

Avany

Jan 1, 2023

·

Stayed 19,357 nights

The staff were amazing and friendly. This is one of the cleanest hotels I’ve ever stayed in. The walls are made of paper. I could hear interstate noise and the people in the room next to me all night long and couldn’t sleep. I wanted this to be my go to for Charlotte so bad.

8

BOBBY

Sep 10, 2023

·

Stayed 2 nights

Our first room had a bad order coming from the bathroom resulting in a move the next morning. Room number two had TV problems that would not stay connected to cable.

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Service

Service is widely praised as warm and helpful. That said, several guests reported billing or policy frustrations (breakfast charges, deposits, mistaken fees) and occasional slow responses or third-party check-in hiccups.

Related guest reviews

10

Kelly

Sep 18, 2025

·

Stayed 1 night

This was the nicest hotels I've stayed in...and I'm picky! We were in Charlotte for a concert; it was very close to the PNC. All the staff were very helpful and friendly (at check-in/out, snack bar area, and maid service. Not a single complaint!! Room was so nice and clean, beds were very comfy too.

6

Stynnette

Nov 11, 2024

·

Stayed 7 nights

At check in, our price went up drastically to what i was told my total amount would be at check-in. I always make sure to read the fine print, however there security deposit is not listed. On top of that, they dont take cash. Again, not listed anywhere. 8 hours away from home& no access to a bank to deposit money made it quite inconvenient. If it wouldnt have been for another damily member, we would have had to cancel our trip. We were also told at check-in we would receive free breakfast, but then was charged for breakfast-i had to make sure to check every day of our 7 day stay. Place was very clean, beds i didnt care for at all but thats my preference. Had absolutely no problems with staff until overnight- everytime i went out to smoke, i had to beat on the doors continuously to be let in again due to the girl working sleeping on the couch. QUITE inconvenient.

2

Duane

Sep 25, 2025

·

Stayed 1 night

They falsely charged me for breakfast and now I’m having to fight for a refund. I have called the hotel only to be told to call back at inconvenient times. I can’t get anyone with authority to refund me for breakfast I was told was included in the price but after seeing the brown bananas and fruit flies, we left and went to Starbucks. Do not trust this Hyatt Place, typically they are ok, but not this Charlotte one….

6

Jose

Jul 23, 2024

·

Stayed 3 nights

The stay was fine but the check in was terrible due to booking with expedia. The reservation never went through and we were not in their system, so we could not get a room. The staff tried to contact expedia customer service and the whole process took 2 hours to fix. It was lost time we could have used to get to know the area.

4

Shaniqua

Feb 5, 2023

·

Stayed 1 night

I was charged twice for my stay

10

Elsie

Nov 7, 2024

·

Stayed 2 nights

The staff at this Hyatt location were simply wonderful. Everyone was very nice, friendly, and helpful. Not one complaint about your team nor the hotel. I'll be my place of choice if needed again.

6

Jasmine

Jul 20, 2024

·

Stayed 1 night

My stay at the Hyatt was good until I checked out. There was an unauthorized charge on my card for a “movie”. My remote didn’t even work during our stay at the Hyatt until check out day when I had to go downstairs to request for some batteries. Not sure who ordered a movie but they charged it to the wrong room. It took days to get the charge removed and I had to reach out to them multiple times. With that being said make sure to always get a receipt at the end of your stay. Room was nice, staff was alright other than when requesting for missing items that should have already been in the room (like more than 1 wash cloth, working batteries for the remote) that weren’t you have to come down to the front to get it yourself instead of them bringing it up to you. The complimentary breakfast was decent, more options than typical hotels.

10

Antoine

Apr 4, 2025

·

Stayed 1 night

Front desk on all shifts were helpful and nice.

8

Tennille

Aug 23, 2025

·

Stayed 2 nights

The front desk staff was amazing. Upon arrival we were told to get with the sales manager to comp our breakfast. The next morning, we were told that we had to pay for the breakfast and once the manager arrived we would have the opportunity to speak with him. He never came to our party while having breakfast and we were notified that since we booked with Hotels.com he was unable to offer any “perks”. Which has nothing to do with us paying for breakfast. The breakfast was only $8 but the principal behind how we were treated was unacceptable. I will say the gym, outdoor pool and rooms were great. But the channel selection left a lot to be desired.

10

Christina

Nov 22, 2025

·

Stayed 1 night

Everything was great! Customer service was top tier!

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Location

Handy for UNC Charlotte, PNC Music Pavilion, and I-85, with many restaurants within walking distance. Most found it convenient and safe, though some rooms pick up highway traffic noise.

Related guest reviews

10

Toni

Apr 12, 2025

·

Stayed 4 nights

Great location! Close to eateries, Sams Club, and library by the lake.

10

Julio

Oct 5, 2024

·

Stayed 3 nights

Very clean, modern and well located.

10

Kelly

Sep 18, 2025

·

Stayed 1 night

This was the nicest hotels I've stayed in...and I'm picky! We were in Charlotte for a concert; it was very close to the PNC. All the staff were very helpful and friendly (at check-in/out, snack bar area, and maid service. Not a single complaint!! Room was so nice and clean, beds were very comfy too.

10

Chris

Sep 17, 2025

·

Stayed 2 nights

Good area, close to major highways and many restaurants are close by.

10

John

Aug 17, 2023

·

Stayed 3 nights

Good location.

8

Glen

Apr 18, 2025

·

Stayed 1 night

Very quiet despite being so close to I-85. Super clean and helpful staff. Great hotel!

10

Lauryn-Ashlynn

Aug 4, 2025

·

Stayed 2 nights

Rooms were clean and spacious, easy to get to other parts of the city since it was close to the highway, general quiet area.

10

Katharine

Aug 21, 2025

·

Stayed 1 night

Have stayed her twice when since my daughter is now at UNCC. It is very convenient to campus and a nice place to stay. Staff is nice and facilities are clean.

10

Matthew

Sep 24, 2023

·

Stayed 2 nights

Great location to the university and seeing a concert.

10

Katie

Sep 24, 2024

·

Stayed 1 night

This has been my choice the past 2 times going to PNC Music Pavilion. It’s convenient, quiet, and comfortable! I also travel alone and always feel safe here. Definitely worth booking!

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Dining

Breakfast earns frequent praise, but several guests reported extra charges, inconsistent quality, and slow or early-stopped replenishment. Evening options are limited, with reports of the bar or restaurant closing early or not operating.

Related guest reviews

8

John

Mar 14, 2025

·

Stayed 2 nights

Don’t like the fact that they now charge for breakfast.

10

Kristie

Sep 22, 2024

·

Stayed 2 nights

The breakfast was really good if you stay here don’t skip out. And the staff were super friendly and helpful. We would definitely stay here again if we are ever back in town.

10

Kenyia

Jun 11, 2024

·

Stayed 2 nights

Our stay was great. A few suggestions though. I requested extra towels and blankets during booking and I did not receive them. Also, although breakfast ends at 10 on Saturday they stopped bringing out food at 9, so a lot of items were not available. Same thing on Monday with breakfast. Overall, the staff was wonderful and the accommodations comfortable.

2

Duane

Sep 25, 2025

·

Stayed 1 night

They falsely charged me for breakfast and now I’m having to fight for a refund. I have called the hotel only to be told to call back at inconvenient times. I can’t get anyone with authority to refund me for breakfast I was told was included in the price but after seeing the brown bananas and fruit flies, we left and went to Starbucks. Do not trust this Hyatt Place, typically they are ok, but not this Charlotte one….

4

Jessica

Sep 6, 2025

·

Stayed 1 night

Saw online that the bar/restaurant closes at midnight. Went down just before 10pm to grab a drink. Bar had a small crowd already drinking. The bartender(?) Was leaving when the crowd asked for another round and i wanted to order. She told everyone she was leaving the new guy said he didnt know anything and wasnt going to serve us. Disappointed i didnt get to enjoy the bar.

10

Abigail

Aug 20, 2023

·

Stayed 1 night

Looks brand new and well kept. We needed a late check-out and it was noted at check-in and we were told no problem but it was not communicated and we got a phone call why we had not checked out. Also the breakfast was good but they need more than one worker replacing items. She was nasty and yelled because someone asked for water

10

Chiquitta

Aug 20, 2025

·

Stayed 1 night

My two night stay was simply amazing! I’m usually not a fan of hotel breakfast, but I gave it a try…I haven’t stopped thinking about the French toast since! Everything was a 10/10! I’d highly recommend anyone to stay here!

4

Val

Oct 10, 2025

·

Stayed 1 night

Parking was limited Breakfast was no free

8

JIM

Apr 13, 2025

·

Stayed 1 night

I think they need to step the breakfast. I was limited and the food was average, but the eggs were very poorly prepared. They were like large curd cottage cheese. If anything, you need to work on breakfast and add some more options.

10

Marcus

Sep 28, 2024

·

Stayed 2 nights

The staff was great, really was take back by the quality of furnishings, and loved the breakfast!

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AI-generated summary based on recent guest reviews

Month	Average price
January	$126
February	$133
March	$139
April	$148
May	$153
June	$132
July	$142
August	$140
September	$139
October	$159
November	$134
December	$131

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $142	15 $142	16 $159	17 $170	18 $174	19 $245
20 $132	21 $139	22 $132	23 $147	24 $158	25 $224	26 $252
27 $154	28 $135	29 $141	30 $133

Su	Mo	Tu	We	Th	Fr	Sa
				1 $122	2 $145	3 $159
4 $115	5 $137	6 $141	7 $120	8 $151	9 $251	10 $251
11 $151	12 $117	13 $137	14 $145	15 $156	16 $163	17 $187
18 $120	19 $142	20 $153	21 $130	22 $148	23 $189	24 $211
25 $126	26 $135	27 $130	28 $129	29 $128	30 $138	31 $142

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Monthly average prices

About this property

Location

Room options

Room, 1 King Bed with Sofa Bed, Accessible, Bathtub

Room, Multiple Beds (High Floor)

Room, Multiple Beds, Accessible, Bathtub

Room, 1 King Bed with Sofa Bed

Room, 1 King Bed with Sofa Bed (High Floor)

Room, 1 King Bed with Sofa Bed, Accessible (Roll-In Shower)

Room, Multiple Beds

Guest reviews

Fabulous

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Hyatt Place Charlotte University Research Park

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Prices for upcoming dates