11 Mi to Manhattan: Pet-Friendly Duplex w/ Yard!

We reserved this place. While reading the description it did state that there were steps to enter the unit. However the host pictures ony showed pictures of the steps going into the residence. We also were never speifically told that we were renting a second story unit. When we arrived and opened the door we saw the dteps and were like this will not work. My wife has mobility issues and nowhere did the description say that a handicap person or a person with mobility issues would not be able to access the unit. That being said we ended up having to find a hotel, basically paying twice. We had trouble reching the host to discus this, we called VRBO and they couldnt reach him either. Eventualy we got a text apologizing saying that his phone was dead. We told him the situation and basically he said he was sorry for the misunderstanding. I called VRBO again when we got home and ssked if they could help us at all. We were not looking for a full refund. The rep said he would call the host and see what he could do. The host said nope. Said their cancellation policy is firm.The reason i am giving this a one star rating is because of the description of the place being misleading. We totally realize that this was on us. We thought that maybe the host would be willing to refund half. Again we no that he didnt have too, but we thought it would be good business, but he apparently is not a good business person. If you have mobility issues. Stay away

Was not completely prepared for the second and third floor, but the rooms were clean and well appointed. Please be aware there are almost zero outlets available for anything that needs to be plugged in, was able to work around that. The yard is AMAZING, and made staying with the dogs so much easier, even in terrible weather conditions. Would stay here again due to great yard and convenient access to the city.

wonderful

Great places to stay looking forward to doing it again

It was clean, smoke free and very cozy.