Riviera Bed & Breakfast

Caroline was a great hostess, went to great lengths to make sure we got there safely late at night

Lovely queenslander villa, good communication with the hosts and lovely surroundings. Close the parks, walking tracks and the bush. Great price!

On arrival was told needed pay extra $200 with out dog and put him in cage. They cancelled our booking when we declined and refused to refund our money. Rude and con artists

The WOTIF booking confirmation stated "The front desk is open daily from 10:00 AM - 10 PM" so I was shocked to be berated for being late on my arrival. While I had stated I would be there at 3pm, there were a number of delays during my trip. I did not appreciate the way I was spoken to on arrival (maybe organise self check-in like every other self-managed property in the world). As well I was probably able to find the bathroom and see there was a bath. A compendium would be more appropriate to assist guests. The property calls itself a "Bed and Breakfast which according to definition includes breakfast. It was one of the reasons I chose that property however the breakfast was only included for an extra payment. I consider that this is a "bait-and-switch" strategy and very misleading. I left without breakfast!!! The internet is not useable and I was unable to manage my emails/do anything on the net while at the property. There is no TV in the room. The room I stayed in was too small for 2 people. The door to the bathroom does not close so not much privacy if you are sharing with another person. I was told there is something wrong with the shower and I decided to take a bath. The blind to the bedroom closes but is almost impossible to open. During my stay I found the noise from other people who were staying to be quite loud esp in the room above me. Caroline did respond quickly and then the house was very pleasant. Overall it was expensive and poor value at $189.80.

I felt safe whilst I stayed there and it was quiet and Nerang was only 15 mins away.