Kaai 11

My partner and I decided to stay here after having a pleasant stay in another room at this location last year. But this trip we were unfortunately very disappointed. While the images online are appealing, and even upon first glance the room is nice when you enter, but things go downhill from there as you use the space. Two of the pillows on the bed are huge (no seriously, perhaps the largest I’ve ever seen) and quite uncomfortable to sleep with. The microwave/oven combo didn’t work - which was quite frustrating as having a useable kitchen was the reason we booked this place! The dining room table wobbled significantly. The check-in instructions were not sent to me on time, so I had to call several numbers to find the right person to give me the details to get into my room, since they have no actual reception. Then they ask you to do all the dishes but don’t provide dish soap to do so - so we had to run and by some, despite not being able to use the kitchen as much as we intended in the first place. The view over the water is stunning, and the location is nice and convenient.

Check in experience poor no emails recieved, Poor communications. Room great clean spacious great view. Only compliant was hard to check in

Great place to stay, also suited for longer stays. Close to old town and shopping, close for sightseeing and there is plenty of parking on the street. Great place is you value a larger space. Our room was good and we are happy with the stay. Only pit was hard pillows.

2nd time staying here. Both times were in their premium "panoramic suite" - We will not be back. This not even CLOSE to a "4-star" hotel. The first time we stayed was May 2022 - It was "okay". The reception was helpful. There was an issue with the front door to the building, and some of the cabinet doors were hanging off in the kitchen. Otherwise, ok. A bit overpriced, but ok. This time (September 2022), we arrived, no reception on site whatsoever. The front security door to the hotel is STILL broken, and covered in TAPE (building has ZERO security whatsover). We did not receive the ironing board we requested. There was no availability for any additional towels. The floors are dirty. the cabinet doors are STILL hanging off the cabinets. the fridge/minibar was EMPTY with absolutely nothing. There wasn't even any coffee available. The hotel DIDN'T EVEN LEAVE COFFEE! You're not allowed to smoke on the balcony, yet the balcony was littered a previous tenant's cigarette butts. Unacceptable. The entire front of the hotel is a huge, mud-covered construction zone. (No parking whatsoever) To make matters worse, the path in front of the building is tattered together with boards, makeshift walkways, unkept, and several piles of dog poop had to be "dodged" while carefully navigating the tiny, rickety walkway to the front door of the hotel.... which is taped up, and the door knob falls out of the door onto the ground (literally).

I specifically chose this hotel for free parking, but when we arrived we were told there was no free parking due to construction. We were directed to a parking lot that was 3 hours max, so we then had to find another parking lot 1KM away that was 20 euro. The hotel should not list free parking on Hotels.com if there is none. Additionally, the wifi didn't work, and we were unable to leave our suitcases at the reception during the day as they only staff the reception a few hours per day. This should not be a four star hotel.