Samaná Suites Hotel by Habita

The Good: Most rooms have a balcony with views. Clean rooms/linens Breakfast good - made to order The Bad: Staff speak no English and lack customer service training No wifi in rooms - only in lobby Room TVs not connected to wifi, cable or satellite - useless! Took 10 minutes to get hot water flowing 4 floors, no elevator Breakfast only - must go down into town for dinner

I could see the sea from my balcony and the view from the restaurant where I took my breakfast was astonishing. The staff was very kind, friendly and accommodating. However I wonder how are the staff working conditions. The receptionist who checked in me in the evening was cleaning the small pool next morning, the ladies who prepared and served me my breakfast were later on cleaning the rooms. So, although I liked hotel and its location I am not happy about the working conditions of their staff that should be improved.

The place felt abandoned. It seemed to me they attempted to make a nice hotel but didn’t think anything through. You have to climb over the bed to get to the far side of the room because the size of the bed was too big for the size of the room. I had to sit on the toilet sideways because it is too close to the wall. No soap to wash hands in the bathroom. The bathroom door scraps loudly on the tile because the door is too long. No towels near the pool. And the worst part was the wifi did not work the whole time we were there. There are hotels for half the price in Samana. I don’t understand why the guest is paying so much for this hotel. The amenities and care of the building doesn’t equal the price. So far in the Dominican Republic it is both the most expensive and worst hotel experience I have had.

Location was not ideal.

The hotel staff and the room condition were really great for the price. The hotel was easy to find by following Google Maps. Although it was located on a slightly higher area, I was able to get used to it. Because of the elevated location, I could enjoy a beautiful sunset, and I felt safe during my stay. Samana left me with so many wonderful memories—I would love to visit again.