Hotel Pergola Jamaica JFK

nice hotel AC can be a little more clean but it's good staff came took care of all

I like to thank the staff again for there professionalism and kind efforts ....kimi and shalaya....etc

Regardless of prices there shouldn’t be mold in the shower. Ceiling had a water bubble and no security lock on door just doorknob lock. Bed was not at all comfortable and pillows were dirty.

Just don't do it. The hotel condition and cleanliness isn't good, the rooms smelled like someone has smoked a 20pk of cigarettes, bedsheets have burn marks/holes and dirty towels. Furniture is in bad condition as well. Ended up staying somewhere else!

Our three-night stay at Hotel Pergola JFK Airport (Sept. 24–27, 2026) was very disappointing and did not meet what we reasonably expected from a hotel presented as a three-star property. Several basic room facilities were missing. There was no proper place to hang our clothes, no bedside/nightstand for phones, chargers or glasses, and no chair even though a desk was provided. There was initially no iron or ironing board; these were provided only after we requested them. We had to keep many of our clothes and belongings on the beds because adequate storage or hanging space was unavailable. Most concerning, the bathroom door lock was broken and could not be locked from inside. Since multiple guests were staying in the room, this created a significant privacy problem. We had also tried to cancel the reservation when we became concerned about the property, but cancellation was not permitted without financial loss, leaving us little practical choice but to stay. Considering the condition of the room and the lack of basic amenities, we do not believe the accommodation justified the price or three-star classification. We have requested Hotels.com and the hotel to review our complaint and provide full refund.