Mercure Krakow Fabryczna City
US$160
/ night
Avg. for September
Prices for Mercure Krakow Fabryczna City
Select dates to see prices and availability
US$160
/ night
Avg. for September
Monthly average prices
Nightly prices at Mercure Krakow Fabryczna City average US$112 in the cheapest month (January) and US$161 in the most expensive month (December), based on the last 12 months.
| Month | Average price |
|---|---|
| January | US$112 |
| February | US$114 |
| March | US$149 |
| April | US$130 |
| May | US$135 |
| June | US$159 |
| July | US$121 |
| August | US$137 |
| September | US$160 |
| October | US$151 |
| November | US$133 |
| December | US$161 |
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Sept · US$160
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D
Most expensive: December (~US$161)
Cheapest: January (~US$112)
About this property
Be sure to enjoy recreational amenities, including a health club, an indoor pool, and a sauna. Additional features at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Amenities
Be sure to enjoy recreational amenities, including a health club, an indoor pool, and a sauna. Additional features at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Business amenities
Featured amenities include a computer station, a 24-hour front desk, and luggage storage. Planning an event in Kraków? This hotel has 23681 square feet (2200 square meters) of space consisting of a conference center and 10 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.
Dining
Enjoy a meal at FABRYCZNA 13, or stay in and take advantage of the hotel's room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are served on weekdays from 6:30 AM to 10:30 AM for a fee. Children aged 11 and younger eat free breakfast.
Rooms
Make yourself at home in one of the 195 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Conveniences include phones, as well as safes and desks.
Location
With a stay at Mercure Krakow Fabryczna City in Kraków (Kraków City Centre), you'll be within a 5-minute drive of Tauron Arena Kraków and Oskar Schindler Factory. This hotel is 1.8 mi (2.9 km) from Main Market Square and 2 mi (3.2 km) from Kraków Barbican.
What's nearby
Cracovia Business Center(0.8 Miles)
Kraków Plaza(1 Miles)
Kraków Opera(1.1 Miles)
Tauron Arena Kraków(1.1 Miles)
Economic University of Kraków(1.2 Miles)
Galeria Kazimierz(1.2 Miles)
M1 Shopping Center(1.3 Miles)
Polish Aviation Museum(1.4 Miles)
Park Lotnikow Polskich(1.4 Miles)
New Jewish Cemetery(1.5 Miles)
Galeria Krakówska(1.6 Miles)
Jewish Cemetery(1.7 Miles)
Remu'h Synagogue(1.7 Miles)
Museum of Contemporary Art in Krakow(1.7 Miles)
Planty Park(1.7 Miles)
The preferred airport for Mercure Krakow Fabryczna City is John Paul II - Balice Airport (KRK)(11.5 Miles)
Location
Fabryczna 13, Kraków, Poland
Cracovia Business Center (0.8 Miles)
Kraków Plaza (1 Miles)
Kraków Opera (1.1 Miles)
Tauron Arena Kraków (1.1 Miles)
Economic University of Kraków (1.2 Miles)
Galeria Kazimierz (1.2 Miles)
Room options
8
Junior Suite, 1 Double Bed
Room details
1 Double Bed
Sleeps 3
431 ft²
Air ConditioningHeated FloorWi-Fi (Free)
8
Superior Double Room, 1 Double Bed
Room details
1 Double Bed
Sleeps 2
356 ft²
Air ConditioningHeated FloorWi-Fi (Free)
2
Standard Room, 2 Twin Beds
Room details
2 Single Beds
Sleeps 2
237 ft²
Air ConditioningHeated FloorWi-Fi (Free)
8
Standard Room, 1 Queen Bed
Room details
1 Large Double Bed
226 ft²
Air ConditioningHeated FloorWi-Fi (Free)
1
Superior Suite, 1 King Bed with Sofa Bed
Room details
1 Extra-Large Double Bed
and 1 Sofa Bed
Sleeps 4
646 ft²
Separate Dining AreaAir ConditioningHeated FloorWi-Fi (Free)
7
Standard Double Room, 1 Double Bed
Room details
1 Double Bed
Sleeps 2
249 ft²
Air ConditioningHeated FloorWi-Fi (Free)
9
Superior Double Room, 1 Double Bed with Sofa Bed
Room details
1 Double Bed
and 1 Sofa Bed
Sleeps 3
344 ft²
Air ConditioningHeated FloorWi-Fi (Free)
Guest reviews of Mercure Krakow Fabryczna City
9.1
Superb
Based on 1,340 verified reviews
What guests think
AI-generated summary based on recent guest reviews
At Mercure Krakow Fabryczna City, travellers highlight spacious modern rooms, an excellent breakfast, and a location outside the Old Town that remains accessible by tram or rideshare, plus a lively on-site complex with restaurants.
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What guests think
At Mercure Krakow Fabryczna City, travellers highlight spacious modern rooms, an excellent breakfast, and a location outside the Old Town that remains accessible by tram or rideshare, plus a lively on-site complex with restaurants.
The spa, large gym, and pool impress, but the pool is shared with a public club and swim lessons, so it can feel crowded or less relaxing at times. Service is widely described as helpful and welcoming, though a few guests reported inconsistent responses at reception or in the spa and bar. Expect a well-equipped, contemporary stay with easy transport links rather than a central address.
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AI-generated summary based on recent guest reviews
Facilities
Modern, extensive gym, spa, and a large pool receive strong praise. However, the pool is shared with a public club and swim school, so it can be crowded or less relaxing at times.
Related guest reviews
10
Aleksandra
7 Jan 2026
·
Stayed 3 nights
Cool spa area, good restaurant at the food hall, big rooms.
Cool spa area, good restaurant at the food hall, big rooms.
10
Bård Eirik
11 Jul 2025
·
Stayed 3 nights
A very nice hotel. The swimming pool was quite busy as part of it was used by a swimming school but all in all a pleasant stay.
A very nice hotel. The swimming pool was quite busy as part of it was used by a swimming school but all in all a pleasant stay.
10
Anna
18 Jul 2025
·
Stayed 3 nights
Great selection at breakfast. Very helpful staff. The pool, hot tub and spa facilities were fantastic. A great way to relax after a busy day sightseeing. Would love to come back!
Great selection at breakfast. Very helpful staff. The pool, hot tub and spa facilities were fantastic. A great way to relax after a busy day sightseeing. Would love to come back!
10
Norbert
20 Sept 2025
·
Stayed 3 nights
Excellent accueil. Prestations très satisfaisantes. Salle fitness et piscines dignes de structures professionnels.
Excellent accueil. Prestations très satisfaisantes. Salle fitness et piscines dignes de structures professionnels.
10
Jaeseong
7 Sept 2025
·
Stayed 7 nights
깔끔한 숙박시설 1층에 다양한 식당이 있어 편리합니다. 수영장이 있어서 좋았고 휘트니스도 훌륭한 편입니다
깔끔한 숙박시설 1층에 다양한 식당이 있어 편리합니다. 수영장이 있어서 좋았고 휘트니스도 훌륭한 편입니다
10
Martin
27 Oct 2024
·
Stayed 3 nights
Excellent, felt brand new! My only complaint is that the pool is open to the public, went for a relaxing swim and it was full of children having lessons. Not a big issue but something to be aware of. Otherwise, an amazing hotel!
Excellent, felt brand new! My only complaint is that the pool is open to the public, went for a relaxing swim and it was full of children having lessons. Not a big issue but something to be aware of. Otherwise, an amazing hotel!
10
Saga Jenny
18 Oct 2025
·
Stayed 6 nights
Lovely staff and fantastic gym and fitness area.
Lovely staff and fantastic gym and fitness area.
10
Sophie
31 Jul 2025
·
Stayed 2 nights
Quel bel endroit! La chambre était immense, un petit studio très bien aménagé et très bien décoré. Petit bémol pour la piscine partagée avec les adhérents du centre de remise en forme
Quel bel endroit! La chambre était immense, un petit studio très bien aménagé et très bien décoré. Petit bémol pour la piscine partagée avec les adhérents du centre de remise en forme
10
Paloma Forés
17 Nov 2025
·
Stayed 3 nights
La habitación era magnifica, el hotel en general, el personal y las facilidades como el gimnasio, piscina y los desayunos fueron excelentes
La habitación era magnifica, el hotel en general, el personal y las facilidades como el gimnasio, piscina y los desayunos fueron excelentes
10
Andrea
7 Apr 2024
·
Stayed 7 nights
Das Hotel ist absolut empfehlenswert. Alles ist modern ausgestattet. Hervorzuheben ist insbesondere der modern ausgestattete Fitnessbereich. Mein Fitnessstudio in Essen kann mit dem Standard dort nicht mithalten. Die Geräte sind nagelneu und alles ist gut gepflegt. Es ist das erste Mal, dass ich so ein gutes Studio in einem Hotel erlebt habe. Auch die Saunen sind hervorzuheben. Leider halten sich die Gäste nicht an vorgeschriebene Regeln, welches gegebenenfalls vom Personal öfter kontrolliert werden sollte( z.B. Benutzung des Handys; Einige Gäste verzichten darauf, in der Sauna ein Handtuch für den kompletten Körper zu verwenden, so dass Schweißflecken auf den Bänken entstehen). Das Frühstück war wunderbar, es fehlt nichts. Die Lage des Hotels ist gut. In wenigen Minuten ist man mit der Straßenbahn in der Altstadt. Wir haben uns eine Wochenfahrkarte gekauft, Studenten der EU zahlen circa sieben Euro für die komplette Woche um mit dem ÖPNV zu fahren.Wir haben das Hotel als Familie genutzt und waren im Alter von 18-60 Jahre. Jedem von uns hat es gefallen. Gerne immer wieder. Ein Lob auch an die freundlichen Mitarbeiter am Empfang und an die Damen und Herren, die die Zimmer gereinigt haben. Dank für die schöne Zeit.
Das Hotel ist absolut empfehlenswert. Alles ist modern ausgestattet. Hervorzuheben ist insbesondere der modern ausgestattete Fitnessbereich. Mein Fitnessstudio in Essen kann mit dem Standard dort nicht mithalten. Die Geräte sind nagelneu und alles ist gut gepflegt. Es ist das erste Mal, dass ich so ein gutes Studio in einem Hotel erlebt habe. Auch die Saunen sind hervorzuheben. Leider halten sich die Gäste nicht an vorgeschriebene Regeln, welches gegebenenfalls vom Personal öfter kontrolliert werden sollte( z.B. Benutzung des Handys; Einige Gäste verzichten darauf, in der Sauna ein Handtuch für den kompletten Körper zu verwenden, so dass Schweißflecken auf den Bänken entstehen). Das Frühstück war wunderbar, es fehlt nichts. Die Lage des Hotels ist gut. In wenigen Minuten ist man mit der Straßenbahn in der Altstadt. Wir haben uns eine Wochenfahrkarte gekauft, Studenten der EU zahlen circa sieben Euro für die komplette Woche um mit dem ÖPNV zu fahren.Wir haben das Hotel als Familie genutzt und waren im Alter von 18-60 Jahre. Jedem von uns hat es gefallen. Gerne immer wieder. Ein Lob auch an die freundlichen Mitarbeiter am Empfang und an die Damen und Herren, die die Zimmer gereinigt haben. Dank für die schöne Zeit.
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AI-generated summary based on recent guest reviews
Cleanliness
The hotel and rooms are generally very clean and well kept. A few guests noted housekeeping lapses or minor maintenance oversights.
Related guest reviews
10
Frances Sin Wah
29 Apr 2025
·
Stayed 3 nights
The breakfast has a lot of choices. There is self parking outside the hotel, everyday after 8pm to 10am and Sunday all day is free parking so no need to pay the hotel for their underground parking if you go on a weekend. The hotel is clean and modern and rooms are spacious, overall a very good choice.
The breakfast has a lot of choices. There is self parking outside the hotel, everyday after 8pm to 10am and Sunday all day is free parking so no need to pay the hotel for their underground parking if you go on a weekend. The hotel is clean and modern and rooms are spacious, overall a very good choice.
8
Detlef Horst
16 May 2023
·
Stayed 4 nights
Der Aufenthalt war sehr schön in diesem neuen Hotel. Das Frühstück hätte besser sein können mit mehr Abwechslung . Viele Tische wurden ewig nicht abgeräumt. Ansonsten war es ein wunderbarer urlaub dort
Der Aufenthalt war sehr schön in diesem neuen Hotel. Das Frühstück hätte besser sein können mit mehr Abwechslung . Viele Tische wurden ewig nicht abgeräumt. Ansonsten war es ein wunderbarer urlaub dort
8
Wanja-Elisabeth
23 Nov 2025
·
Stayed 4 nights
Rent og store fine rom. Noe lytt.
Rent og store fine rom. Noe lytt.
10
gamaliel
26 Jul 2025
·
Stayed 7 nights
J’ai séjourné au Mercure Fabryczna à Cracovie, et je dois dire : l’expérience a été excellente du début à la fin. L’hôtel est situé dans une ancienne brasserie réhabilitée avec goût, dans un quartier calme, moderne et très bien desservi. L’architecture industrielle chic est à la fois élégante et chaleureuse — un vrai mélange de confort et de design. Les chambres sont spacieuses, parfaitement insonorisées, propres et bien équipées : literie ultra-confortable, salle de bain impeccable, Wi-Fi rapide, et tous les petits détails qu’on attend d’un 4 étoiles bien géré. Le personnel est professionnel, aimable, toujours disponible, que ce soit à l’accueil, au bar ou au spa. Mention spéciale pour leur sens du service et leur sourire constant, même en pleine affluence. Le petit-déjeuner est incroyable : vaste choix, produits frais, options locales et internationales, le tout dans une salle agréable et lumineuse. Il y a même des spécialités polonaises à découvrir chaque matin. J’ai aussi profité du spa et de la salle de sport, très bien entretenus, modernes et peu fréquentés — un vrai plus pour se détendre après une journée à visiter Cracovie. En bref, le Mercure Kraków Fabryczna City est une valeur sûre, que ce soit pour un séjour touristique ou professionnel. Je reviendrai sans hésiter. Et je le recommande les yeux fermés.
J’ai séjourné au Mercure Fabryczna à Cracovie, et je dois dire : l’expérience a été excellente du début à la fin. L’hôtel est situé dans une ancienne brasserie réhabilitée avec goût, dans un quartier calme, moderne et très bien desservi. L’architecture industrielle chic est à la fois élégante et chaleureuse — un vrai mélange de confort et de design. Les chambres sont spacieuses, parfaitement insonorisées, propres et bien équipées : literie ultra-confortable, salle de bain impeccable, Wi-Fi rapide, et tous les petits détails qu’on attend d’un 4 étoiles bien géré. Le personnel est professionnel, aimable, toujours disponible, que ce soit à l’accueil, au bar ou au spa. Mention spéciale pour leur sens du service et leur sourire constant, même en pleine affluence. Le petit-déjeuner est incroyable : vaste choix, produits frais, options locales et internationales, le tout dans une salle agréable et lumineuse. Il y a même des spécialités polonaises à découvrir chaque matin. J’ai aussi profité du spa et de la salle de sport, très bien entretenus, modernes et peu fréquentés — un vrai plus pour se détendre après une journée à visiter Cracovie. En bref, le Mercure Kraków Fabryczna City est une valeur sûre, que ce soit pour un séjour touristique ou professionnel. Je reviendrai sans hésiter. Et je le recommande les yeux fermés.
8
Stephen
7 Jan 2022
·
Stayed 1 night
It's a beautiful hotel with lots of space. Room was lovely and comfortable with a nice bathroom. Breakfast was very good too and there's a good bar. The only issue we had were with cleaning and some things with the front desk. I think because it's a brand new hotel, some of the staff are inexperienced. Hopefully that improves with time.
It's a beautiful hotel with lots of space. Room was lovely and comfortable with a nice bathroom. Breakfast was very good too and there's a good bar. The only issue we had were with cleaning and some things with the front desk. I think because it's a brand new hotel, some of the staff are inexperienced. Hopefully that improves with time.
10
Malgorzata
2 Sept 2024
·
Stayed 2 nights
Everything was wonderful! Great and friendly staff! Very clean rooms. Would definitely recommend to anyone visiting Kraków.
Everything was wonderful! Great and friendly staff! Very clean rooms. Would definitely recommend to anyone visiting Kraków.
10
Jaeseong
7 Sept 2025
·
Stayed 7 nights
깔끔한 숙박시설 1층에 다양한 식당이 있어 편리합니다. 수영장이 있어서 좋았고 휘트니스도 훌륭한 편입니다
깔끔한 숙박시설 1층에 다양한 식당이 있어 편리합니다. 수영장이 있어서 좋았고 휘트니스도 훌륭한 편입니다
8
Marco
8 Apr 2024
·
Stayed 4 nights
Esperienza di soggiorno ottima ma non perfetta. La palestra e spa non sono dirette dell’hotel ma associate, con un continuo via vai di persone. Accappatoio non presente in camera, va richiesto con un deposito di 24€ x 2 accappatoi. Per un 4 stelle lo trovo assurdo, li ho sempre trovati in camera a disposizione gratuita del cliente. Se la spa è piena è difficile rilassarsi, la palestra è enorme e stupenda Tutti i locali sono perfettamente arredati con stile La pulizia della camera non era perfetta tanto che per buttare la nostra immondizia ci sono voluti giorni Tutte piccoli considerazioni che fanno perdere punteggio a questo hotel Per il resto comunque mi sento di consigliarlo
Esperienza di soggiorno ottima ma non perfetta. La palestra e spa non sono dirette dell’hotel ma associate, con un continuo via vai di persone. Accappatoio non presente in camera, va richiesto con un deposito di 24€ x 2 accappatoi. Per un 4 stelle lo trovo assurdo, li ho sempre trovati in camera a disposizione gratuita del cliente. Se la spa è piena è difficile rilassarsi, la palestra è enorme e stupenda Tutti i locali sono perfettamente arredati con stile La pulizia della camera non era perfetta tanto che per buttare la nostra immondizia ci sono voluti giorni Tutte piccoli considerazioni che fanno perdere punteggio a questo hotel Per il resto comunque mi sento di consigliarlo
10
Lisa
12 Sept 2022
·
Stayed 3 nights
Hotel splendido, in un bellissimo e tranquillo contesto ma ricco di ogni comfort e comodità. Pulizia ottima. Colazione davvero ben fornita e di prodotti di ottima qualità. Tornerò di scuro.
Hotel splendido, in un bellissimo e tranquillo contesto ma ricco di ogni comfort e comodità. Pulizia ottima. Colazione davvero ben fornita e di prodotti di ottima qualità. Tornerò di scuro.
4
Beata
25 Jan 2022
·
Stayed 1 night
Hotel ma bardzo duze mozliwości i wygląda bardzo ładnie, czysto, wielkim atutem jest duży basen w którym można normalnie popływać. Niestety na tym się kończy. Organizacja w hotelu to wielki chaos. Po przybyciu do hotelu finalnie do pokoju mnie wpuszczono po ponad godzinie. Mężczyzna na recepcji nie potrafił wytłumaczyć gdzie jest parking hotelowy. Brak oznakowania, ze to parking hotelowy a dookoła stoją budynki biurowe również posiadające wjazd do parkingu podziemnego. Dostałam pokój w drugim budynku z racji iż obok tego gdzie jest recepcja jest prowadzona budowa i jest po prostu głośno. Do drugiego budynku prowadzi lacznik, ktory rowniez nie jest dobrze oznakowany. Strasznie dużo przez to chodzenia w te i we wte. Oprócz tego niedziałający zamek przez co nie udalo sie dostac do pokoju. Po wymianie kart do pokoju również bez skutku. W koncu zmieniono mi pokoj co wiazalo się rano z wyjasnianiem, ze jednak mam wykupione śniadanie, tylko po zmianie pokoju nie bylo ta oplata odnotowana. Powroty do pokoju i do recepcji z dowodem opłaty za śniadanie, juz nie mowiac o dwukrotnych wedrówkach do recepcji i pokoju w celu wymiany niedzialajacych kart do pokoju były mega frustrujące. Na recepcje dzwoniac nikt oczywiscie nie odbierał. Bardzo często podróżuje i nocuję w hotelach z racji obowiązków służbowych i to był najgorszy pobyt w moim życiu. Na koniec przy wyjezdzie z parkingu opłaconego na samym początku przeze mnie też oczywiście był problem. Frustracja sięgneła szczytu.
Hotel ma bardzo duze mozliwości i wygląda bardzo ładnie, czysto, wielkim atutem jest duży basen w którym można normalnie popływać. Niestety na tym się kończy. Organizacja w hotelu to wielki chaos. Po przybyciu do hotelu finalnie do pokoju mnie wpuszczono po ponad godzinie. Mężczyzna na recepcji nie potrafił wytłumaczyć gdzie jest parking hotelowy. Brak oznakowania, ze to parking hotelowy a dookoła stoją budynki biurowe również posiadające wjazd do parkingu podziemnego. Dostałam pokój w drugim budynku z racji iż obok tego gdzie jest recepcja jest prowadzona budowa i jest po prostu głośno. Do drugiego budynku prowadzi lacznik, ktory rowniez nie jest dobrze oznakowany. Strasznie dużo przez to chodzenia w te i we wte. Oprócz tego niedziałający zamek przez co nie udalo sie dostac do pokoju. Po wymianie kart do pokoju również bez skutku. W koncu zmieniono mi pokoj co wiazalo się rano z wyjasnianiem, ze jednak mam wykupione śniadanie, tylko po zmianie pokoju nie bylo ta oplata odnotowana. Powroty do pokoju i do recepcji z dowodem opłaty za śniadanie, juz nie mowiac o dwukrotnych wedrówkach do recepcji i pokoju w celu wymiany niedzialajacych kart do pokoju były mega frustrujące. Na recepcje dzwoniac nikt oczywiscie nie odbierał. Bardzo często podróżuje i nocuję w hotelach z racji obowiązków służbowych i to był najgorszy pobyt w moim życiu. Na koniec przy wyjezdzie z parkingu opłaconego na samym początku przeze mnie też oczywiście był problem. Frustracja sięgneła szczytu.
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AI-generated summary based on recent guest reviews
Rooms
Rooms are spacious, comfortable, and stylish. Some mention noise in certain areas and bathroom layouts with bath-only or handheld showers, plus occasional maintenance quirks.
Related guest reviews
10
Aleksandra
7 Jan 2026
·
Stayed 3 nights
Cool spa area, good restaurant at the food hall, big rooms.
Cool spa area, good restaurant at the food hall, big rooms.
10
Frances Sin Wah
29 Apr 2025
·
Stayed 3 nights
The breakfast has a lot of choices. There is self parking outside the hotel, everyday after 8pm to 10am and Sunday all day is free parking so no need to pay the hotel for their underground parking if you go on a weekend. The hotel is clean and modern and rooms are spacious, overall a very good choice.
The breakfast has a lot of choices. There is self parking outside the hotel, everyday after 8pm to 10am and Sunday all day is free parking so no need to pay the hotel for their underground parking if you go on a weekend. The hotel is clean and modern and rooms are spacious, overall a very good choice.
8
Wanja-Elisabeth
23 Nov 2025
·
Stayed 4 nights
Rent og store fine rom. Noe lytt.
Rent og store fine rom. Noe lytt.
10
Sudhir
30 Jul 2025
·
Stayed 5 nights
Excellent location, spacious rooms and good spread for breakfast.
Excellent location, spacious rooms and good spread for breakfast.
8
Leigh
10 Apr 2025
·
Stayed 3 nights
Loved this property, rooms lovely and by far the best ever breakfast I have ever had in a hotel - worth staying here just for that. Only tiny grip would be tea / coffee facilities do not appear to be replenished in the room meaning that you need to ask reception for coffee sachets and creamer. Location is slightly out of the main area meaning you need to get a tram and walk for approx 5-10 mins from whichever stop you use. This wasnt a problem for us as used to using public transport options abroad but maybe if you are not so confident.
Loved this property, rooms lovely and by far the best ever breakfast I have ever had in a hotel - worth staying here just for that. Only tiny grip would be tea / coffee facilities do not appear to be replenished in the room meaning that you need to ask reception for coffee sachets and creamer. Location is slightly out of the main area meaning you need to get a tram and walk for approx 5-10 mins from whichever stop you use. This wasnt a problem for us as used to using public transport options abroad but maybe if you are not so confident.
6
Lars Kiib
3 Oct 2024
·
Stayed 2 nights
Six the shower did not have a holder for the showerhead, it was missing. It was never put in place, which makes showering complicated.
Six the shower did not have a holder for the showerhead, it was missing. It was never put in place, which makes showering complicated.
10
Fernando
20 Apr 2025
·
Stayed 5 nights
Fantastic hotel! I liked the hotel is fully renovated and looks like new! The rooms have plenty space and the swing pool is very nice to have .. staff are very nice and helpful. The good options for restaurants just at the ground floor is amazing
Fantastic hotel! I liked the hotel is fully renovated and looks like new! The rooms have plenty space and the swing pool is very nice to have .. staff are very nice and helpful. The good options for restaurants just at the ground floor is amazing
10
Sophie
31 Jul 2025
·
Stayed 2 nights
Quel bel endroit! La chambre était immense, un petit studio très bien aménagé et très bien décoré. Petit bémol pour la piscine partagée avec les adhérents du centre de remise en forme
Quel bel endroit! La chambre était immense, un petit studio très bien aménagé et très bien décoré. Petit bémol pour la piscine partagée avec les adhérents du centre de remise en forme
8
Samantha
27 Oct 2022
·
Stayed 3 nights
Everything was good apart from only having a bath and a hand held shower? Wasn’t shown when booking and I feel should have been.
Everything was good apart from only having a bath and a hand held shower? Wasn’t shown when booking and I feel should have been.
10
Samuel
21 Nov 2025
·
Stayed 2 nights
The staff was super friendly and helpful and the room was amazing.
The staff was super friendly and helpful and the room was amazing.
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AI-generated summary based on recent guest reviews
Service
Staff are frequently described as friendly and helpful. Some reviews mention slow or unresponsive front desk, inconsistent recognition, or brusque spa/bar staff.
Related guest reviews
10
Jolly
12 Apr 2025
·
Stayed 3 nights
Lovely and welcoming staff, i recommend
Lovely and welcoming staff, i recommend
10
Anna
18 Jul 2025
·
Stayed 3 nights
Great selection at breakfast. Very helpful staff. The pool, hot tub and spa facilities were fantastic. A great way to relax after a busy day sightseeing. Would love to come back!
Great selection at breakfast. Very helpful staff. The pool, hot tub and spa facilities were fantastic. A great way to relax after a busy day sightseeing. Would love to come back!
8
C
24 Mar 2024
·
Stayed 4 nights
Came for a conference and found the hotel complex pretty impressive. Loved the architectural factory aesthetic, lots of restaurants, and while I didn't use the spa/pool others said it was excellent. My room was large and the bed really comfortable. Wonderful breakfast buffet. I was told I didn't have conditioner or body lotion because to save the environment by having less plastic bottles in the room but some of the other rooms had them and I had to go out and buy these items so their logic is off. The bathroom door is rigged to fully shut which I found incredibly annoying and had to prop it open with a bag. Staff in the hotel bar seemed to have contempt for customers but front desk staff were great. So some things were wonderful, others need improvement. Overall I was glad to stay there and would return in future.
Came for a conference and found the hotel complex pretty impressive. Loved the architectural factory aesthetic, lots of restaurants, and while I didn't use the spa/pool others said it was excellent. My room was large and the bed really comfortable. Wonderful breakfast buffet. I was told I didn't have conditioner or body lotion because to save the environment by having less plastic bottles in the room but some of the other rooms had them and I had to go out and buy these items so their logic is off. The bathroom door is rigged to fully shut which I found incredibly annoying and had to prop it open with a bag. Staff in the hotel bar seemed to have contempt for customers but front desk staff were great. So some things were wonderful, others need improvement. Overall I was glad to stay there and would return in future.
8
Basil
23 Jul 2025
·
Stayed 3 nights
Nice and new hotel. Good Reception staff. Wonderful breakfast. Water in the Pool rather cold. One time use slipper very slippery for rhe Pool area. Rude staff at Pool, gym entrance. Amneties just on request under the purpose to save the world or is it just money?
Nice and new hotel. Good Reception staff. Wonderful breakfast. Water in the Pool rather cold. One time use slipper very slippery for rhe Pool area. Rude staff at Pool, gym entrance. Amneties just on request under the purpose to save the world or is it just money?
10
HENRIQUE
27 Jan 2026
·
Stayed 3 nights
A equipe da recepção é muito prestativa, nos ajudou em algumas dificuldade de comprar ingresso que tivemos. Pessoal do café da manhã muito solicito e educado! A única parte “ruim” foi que reservada nossa noite para aproveitar a piscina e quando chegamos estava tendo aula de natação, então estava 20% para os hóspedes e o resto para a aula! para
A equipe da recepção é muito prestativa, nos ajudou em algumas dificuldade de comprar ingresso que tivemos. Pessoal do café da manhã muito solicito e educado! A única parte “ruim” foi que reservada nossa noite para aproveitar a piscina e quando chegamos estava tendo aula de natação, então estava 20% para os hóspedes e o resto para a aula! para
4
Konrad
11 Apr 2025
·
Stayed 11 nights
I chose this hotel in Krakow after reaching out to the GM in advance to ask if anything special could be done for my birthday and to honor my parents. I clearly stated I was selecting a hotel based on the response and mentioned I was an Expedia Platinum member, which usually ensures upgrades and elevated service. I received warm replies from the GM and reservations manager, with one offering a “Privilege Room.” No fees were mentioned — it felt like a gesture tied to my reason for travel and loyalty status. Upon arrival, there was no acknowledgment, special welcome, or upgrade. I was placed in a standard fourth-floor room, which was neither quiet nor ideal. On my third night, I was surrounded by loud party guests at 2 AM. My complaints were dismissed, and I had to request a room change myself in the middle of the night — eventually moved to a quieter tower. When I raised concerns with the GM, I was met with blame and deflection, including being told that because I booked via Expedia, I wasn’t entitled to what had been offered. Only after pushing was I offered a complimentary dinner. The only exceptional service came from the server that night — her warmth and care were unmatched. The location is also inconvenient — a 40-minute walk to the city center. The gym and pool are public and overcrowded. A true hospitality pro would’ve acted immediately. Guests should leave feeling valued, not gaslit or dismissed — especially when their intentions were clearly stated from the start
I chose this hotel in Krakow after reaching out to the GM in advance to ask if anything special could be done for my birthday and to honor my parents. I clearly stated I was selecting a hotel based on the response and mentioned I was an Expedia Platinum member, which usually ensures upgrades and elevated service. I received warm replies from the GM and reservations manager, with one offering a “Privilege Room.” No fees were mentioned — it felt like a gesture tied to my reason for travel and loyalty status. Upon arrival, there was no acknowledgment, special welcome, or upgrade. I was placed in a standard fourth-floor room, which was neither quiet nor ideal. On my third night, I was surrounded by loud party guests at 2 AM. My complaints were dismissed, and I had to request a room change myself in the middle of the night — eventually moved to a quieter tower. When I raised concerns with the GM, I was met with blame and deflection, including being told that because I booked via Expedia, I wasn’t entitled to what had been offered. Only after pushing was I offered a complimentary dinner. The only exceptional service came from the server that night — her warmth and care were unmatched. The location is also inconvenient — a 40-minute walk to the city center. The gym and pool are public and overcrowded. A true hospitality pro would’ve acted immediately. Guests should leave feeling valued, not gaslit or dismissed — especially when their intentions were clearly stated from the start
10
William
29 Mar 2025
·
Stayed 4 nights
We had a great stay. Very helpfull staff, good restaurant, it’s near to the city centre. A swimming pool with sauna and steam room.
We had a great stay. Very helpfull staff, good restaurant, it’s near to the city centre. A swimming pool with sauna and steam room.
10
Samuel
21 Nov 2025
·
Stayed 2 nights
The staff was super friendly and helpful and the room was amazing.
The staff was super friendly and helpful and the room was amazing.
4
Beata
25 Jan 2022
·
Stayed 1 night
Hotel ma bardzo duze mozliwości i wygląda bardzo ładnie, czysto, wielkim atutem jest duży basen w którym można normalnie popływać. Niestety na tym się kończy. Organizacja w hotelu to wielki chaos. Po przybyciu do hotelu finalnie do pokoju mnie wpuszczono po ponad godzinie. Mężczyzna na recepcji nie potrafił wytłumaczyć gdzie jest parking hotelowy. Brak oznakowania, ze to parking hotelowy a dookoła stoją budynki biurowe również posiadające wjazd do parkingu podziemnego. Dostałam pokój w drugim budynku z racji iż obok tego gdzie jest recepcja jest prowadzona budowa i jest po prostu głośno. Do drugiego budynku prowadzi lacznik, ktory rowniez nie jest dobrze oznakowany. Strasznie dużo przez to chodzenia w te i we wte. Oprócz tego niedziałający zamek przez co nie udalo sie dostac do pokoju. Po wymianie kart do pokoju również bez skutku. W koncu zmieniono mi pokoj co wiazalo się rano z wyjasnianiem, ze jednak mam wykupione śniadanie, tylko po zmianie pokoju nie bylo ta oplata odnotowana. Powroty do pokoju i do recepcji z dowodem opłaty za śniadanie, juz nie mowiac o dwukrotnych wedrówkach do recepcji i pokoju w celu wymiany niedzialajacych kart do pokoju były mega frustrujące. Na recepcje dzwoniac nikt oczywiscie nie odbierał. Bardzo często podróżuje i nocuję w hotelach z racji obowiązków służbowych i to był najgorszy pobyt w moim życiu. Na koniec przy wyjezdzie z parkingu opłaconego na samym początku przeze mnie też oczywiście był problem. Frustracja sięgneła szczytu.
Hotel ma bardzo duze mozliwości i wygląda bardzo ładnie, czysto, wielkim atutem jest duży basen w którym można normalnie popływać. Niestety na tym się kończy. Organizacja w hotelu to wielki chaos. Po przybyciu do hotelu finalnie do pokoju mnie wpuszczono po ponad godzinie. Mężczyzna na recepcji nie potrafił wytłumaczyć gdzie jest parking hotelowy. Brak oznakowania, ze to parking hotelowy a dookoła stoją budynki biurowe również posiadające wjazd do parkingu podziemnego. Dostałam pokój w drugim budynku z racji iż obok tego gdzie jest recepcja jest prowadzona budowa i jest po prostu głośno. Do drugiego budynku prowadzi lacznik, ktory rowniez nie jest dobrze oznakowany. Strasznie dużo przez to chodzenia w te i we wte. Oprócz tego niedziałający zamek przez co nie udalo sie dostac do pokoju. Po wymianie kart do pokoju również bez skutku. W koncu zmieniono mi pokoj co wiazalo się rano z wyjasnianiem, ze jednak mam wykupione śniadanie, tylko po zmianie pokoju nie bylo ta oplata odnotowana. Powroty do pokoju i do recepcji z dowodem opłaty za śniadanie, juz nie mowiac o dwukrotnych wedrówkach do recepcji i pokoju w celu wymiany niedzialajacych kart do pokoju były mega frustrujące. Na recepcje dzwoniac nikt oczywiscie nie odbierał. Bardzo często podróżuje i nocuję w hotelach z racji obowiązków służbowych i to był najgorszy pobyt w moim życiu. Na koniec przy wyjezdzie z parkingu opłaconego na samym początku przeze mnie też oczywiście był problem. Frustracja sięgneła szczytu.
10
Patrick
9 Jun 2025
·
Stayed 5 nights
Great hotel, excellent breakfast, facilities and friendly staff.
Great hotel, excellent breakfast, facilities and friendly staff.
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AI-generated summary based on recent guest reviews
Location
Situated in a modern complex outside the Old Town with tram stops nearby and easy ride-share access. Several guests found it less convenient for walking to central sights, though suitable for business stays.
Related guest reviews
8
Carlos
20 Jan 2024
·
Stayed 2 nights
A localização do Hotel é muito boa, ao redor do hotel tem diversos estabelecimentos como restaurantes e bares. O Hotel não fica longe do centro e o acesso é fácil via UBER gastando pouco mais de 5 euros cada trecho. O tamanho do quarto é super confortável, a decoração é impecável e servem um bom café da manhã com uma boa variedade. O Hotel tem um bar interno com ótimas opções de drinks.
A localização do Hotel é muito boa, ao redor do hotel tem diversos estabelecimentos como restaurantes e bares. O Hotel não fica longe do centro e o acesso é fácil via UBER gastando pouco mais de 5 euros cada trecho. O tamanho do quarto é super confortável, a decoração é impecável e servem um bom café da manhã com uma boa variedade. O Hotel tem um bar interno com ótimas opções de drinks.
8
Leigh
10 Apr 2025
·
Stayed 3 nights
Loved this property, rooms lovely and by far the best ever breakfast I have ever had in a hotel - worth staying here just for that. Only tiny grip would be tea / coffee facilities do not appear to be replenished in the room meaning that you need to ask reception for coffee sachets and creamer. Location is slightly out of the main area meaning you need to get a tram and walk for approx 5-10 mins from whichever stop you use. This wasnt a problem for us as used to using public transport options abroad but maybe if you are not so confident.
Loved this property, rooms lovely and by far the best ever breakfast I have ever had in a hotel - worth staying here just for that. Only tiny grip would be tea / coffee facilities do not appear to be replenished in the room meaning that you need to ask reception for coffee sachets and creamer. Location is slightly out of the main area meaning you need to get a tram and walk for approx 5-10 mins from whichever stop you use. This wasnt a problem for us as used to using public transport options abroad but maybe if you are not so confident.
10
Joshua
12 Aug 2025
·
Stayed 3 nights
Great food options + a cook school! Parking is close and easy! Not too far from city centre (walkable)
Great food options + a cook school! Parking is close and easy! Not too far from city centre (walkable)
10
Anna
24 Feb 2025
·
Stayed 4 nights
Great location for business travels (city centre is 15 taxi minutes drive); comfortable rooms and beds, good restaurant options in the building, two great supermarkets nearby.
Great location for business travels (city centre is 15 taxi minutes drive); comfortable rooms and beds, good restaurant options in the building, two great supermarkets nearby.
8
Barry
13 Jul 2025
·
Stayed 2 nights
The stay was good and the location was close to the centre of Krakow to travel by Tram in under 15 minutes making everything within easy reach.
The stay was good and the location was close to the centre of Krakow to travel by Tram in under 15 minutes making everything within easy reach.
10
MJPC
5 Aug 2023
·
Stayed 2 nights
De sfeer van dit hotel is echt geweldig, samen met de leuke restaurantjes die hier ook zijn gevestigd geven het echt een unieke uitstraling. De kamers zijn ruim en comfortabel en schoon. Parkeren is gemakkelijk in de parkeergarage bij het hotel. Het ligt iets buiten het centrum van Krakow maar mbv de Bolt-app ben je zo voor een paar euro in het centrum.
De sfeer van dit hotel is echt geweldig, samen met de leuke restaurantjes die hier ook zijn gevestigd geven het echt een unieke uitstraling. De kamers zijn ruim en comfortabel en schoon. Parkeren is gemakkelijk in de parkeergarage bij het hotel. Het ligt iets buiten het centrum van Krakow maar mbv de Bolt-app ben je zo voor een paar euro in het centrum.
10
Izabela
13 Feb 2025
·
Stayed 5 nights
Very nice, quiet place not far from the centre of Kraków.
Very nice, quiet place not far from the centre of Kraków.
6
Roseni T
11 Jun 2023
·
Stayed 2 nights
Pontos positivos: café da manhã muito bom; roupas de cama muito boas, 2 travesseiros, permite ir a pé ao Estádio Tauron para shows. Pontos negativos: descaso com os clientes: chegamos um pouco antes do check in, viagem longa, hotel grande, quarto pronto, mas não permite adiantar, sendo que você paga pela diária, o dia tem 24 horas e no entanto, você somente utiliza 20 horas; quando voltamos, além do horário das 15 horas, nos deram quarto errado: reservei 1 quarto casal e outro com 2 camas de solteiro para os filhos, nos deram 2 de casal; transtorno no dia seguinte para troca de quartos, com perda preciosa de tempo de viagem. Quarto casal com banheira, lisa, sem barra de proteção para entrar e sair, sem chuveiro para banho; escorreguei, quase me machuquei; quando reclamamos da falta de chuveiro, nos informaram que “muitos hóspedes gostam de banheira e não se importam com chuveiro”! Quando trocamos para o quarto com chuveiro, o sistema de água quente e fria, chuveiro e ducha menor, era invertido: outro risco que pode gerar queimaduras na pele; nos 2 quartos o sistema era assim! Não encontrei informações no site que diga pra você escolher entre chuveiro ou banheira, pois o quarto tem um ou outro. Por fim, consta no site e foi confirmado na recepção, que a distância até a Arena Tauron seria de 15 minutos e a passos rápidos na verdade é 25 a 30 minutos.
Pontos positivos: café da manhã muito bom; roupas de cama muito boas, 2 travesseiros, permite ir a pé ao Estádio Tauron para shows. Pontos negativos: descaso com os clientes: chegamos um pouco antes do check in, viagem longa, hotel grande, quarto pronto, mas não permite adiantar, sendo que você paga pela diária, o dia tem 24 horas e no entanto, você somente utiliza 20 horas; quando voltamos, além do horário das 15 horas, nos deram quarto errado: reservei 1 quarto casal e outro com 2 camas de solteiro para os filhos, nos deram 2 de casal; transtorno no dia seguinte para troca de quartos, com perda preciosa de tempo de viagem. Quarto casal com banheira, lisa, sem barra de proteção para entrar e sair, sem chuveiro para banho; escorreguei, quase me machuquei; quando reclamamos da falta de chuveiro, nos informaram que “muitos hóspedes gostam de banheira e não se importam com chuveiro”! Quando trocamos para o quarto com chuveiro, o sistema de água quente e fria, chuveiro e ducha menor, era invertido: outro risco que pode gerar queimaduras na pele; nos 2 quartos o sistema era assim! Não encontrei informações no site que diga pra você escolher entre chuveiro ou banheira, pois o quarto tem um ou outro. Por fim, consta no site e foi confirmado na recepção, que a distância até a Arena Tauron seria de 15 minutos e a passos rápidos na verdade é 25 a 30 minutos.
10
Nidhal
4 Jan 2024
·
Stayed 4 nights
Hôtel très récent avec une décoration très moderne. Le tram pour rejoindre le centre-ville de Cravovie est à 500 mètres. Le cadre est magnifique avec des restaurants de diverses spécialités. Le petit déjeuner est varié avec une multitude de choix. Le seul point négatif est la froideur du personnel et surtout de la personne à l’accueil du SPA.
Hôtel très récent avec une décoration très moderne. Le tram pour rejoindre le centre-ville de Cravovie est à 500 mètres. Le cadre est magnifique avec des restaurants de diverses spécialités. Le petit déjeuner est varié avec une multitude de choix. Le seul point négatif est la froideur du personnel et surtout de la personne à l’accueil du SPA.
8
Jouko
10 Jul 2023
·
Stayed 5 nights
Hotel is nice, but unfortunately location and surrondings are not that good at least for tourists. For business trip, if location is not important, hotel is great. Price was lover but if you want to visit old town or any other tourist sights, taxis cost about 10-20 euros to one direction. Adding additional travelling cost to price per night, rate is only a bit lower than other good quality hotels from walking distance to old town. There are some restaurants also located inside area, but so called ”normal, every day restaurant” is missing. Pitza or sushi as for lunch and for dinner every day is a bit strange :)
Hotel is nice, but unfortunately location and surrondings are not that good at least for tourists. For business trip, if location is not important, hotel is great. Price was lover but if you want to visit old town or any other tourist sights, taxis cost about 10-20 euros to one direction. Adding additional travelling cost to price per night, rate is only a bit lower than other good quality hotels from walking distance to old town. There are some restaurants also located inside area, but so called ”normal, every day restaurant” is missing. Pitza or sushi as for lunch and for dinner every day is a bit strange :)
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AI-generated summary based on recent guest reviews
Dining
Breakfast stands out for variety and quality, and the wider complex provides multiple restaurant choices. Some note a limited hotel restaurant menu and early bar closing.
Related guest reviews
10
Aleksandra
7 Jan 2026
·
Stayed 3 nights
Cool spa area, good restaurant at the food hall, big rooms.
Cool spa area, good restaurant at the food hall, big rooms.
10
So yeon
18 Apr 2022
·
Stayed 2 nights
수영장이 아주 잘 되어있어요. 하지만 호텔 에스토랑 메뉴는..좀 개선되어야 할듯합니다. 메뉴가 너무 적어요.
수영장이 아주 잘 되어있어요. 하지만 호텔 에스토랑 메뉴는..좀 개선되어야 할듯합니다. 메뉴가 너무 적어요.
8
Detlef Horst
16 May 2023
·
Stayed 4 nights
Der Aufenthalt war sehr schön in diesem neuen Hotel. Das Frühstück hätte besser sein können mit mehr Abwechslung . Viele Tische wurden ewig nicht abgeräumt. Ansonsten war es ein wunderbarer urlaub dort
Der Aufenthalt war sehr schön in diesem neuen Hotel. Das Frühstück hätte besser sein können mit mehr Abwechslung . Viele Tische wurden ewig nicht abgeräumt. Ansonsten war es ein wunderbarer urlaub dort
10
Anna
18 Jul 2025
·
Stayed 3 nights
Great selection at breakfast. Very helpful staff. The pool, hot tub and spa facilities were fantastic. A great way to relax after a busy day sightseeing. Would love to come back!
Great selection at breakfast. Very helpful staff. The pool, hot tub and spa facilities were fantastic. A great way to relax after a busy day sightseeing. Would love to come back!
10
Jessica
14 Dec 2023
·
Stayed 4 nights
Fab hotel. Really pretty interior and the breakfast was amazing! The restaurants in the hotel are amazing too. The spa is also fab. Definitely would return!
Fab hotel. Really pretty interior and the breakfast was amazing! The restaurants in the hotel are amazing too. The spa is also fab. Definitely would return!
8
Leigh
10 Apr 2025
·
Stayed 3 nights
Loved this property, rooms lovely and by far the best ever breakfast I have ever had in a hotel - worth staying here just for that. Only tiny grip would be tea / coffee facilities do not appear to be replenished in the room meaning that you need to ask reception for coffee sachets and creamer. Location is slightly out of the main area meaning you need to get a tram and walk for approx 5-10 mins from whichever stop you use. This wasnt a problem for us as used to using public transport options abroad but maybe if you are not so confident.
Loved this property, rooms lovely and by far the best ever breakfast I have ever had in a hotel - worth staying here just for that. Only tiny grip would be tea / coffee facilities do not appear to be replenished in the room meaning that you need to ask reception for coffee sachets and creamer. Location is slightly out of the main area meaning you need to get a tram and walk for approx 5-10 mins from whichever stop you use. This wasnt a problem for us as used to using public transport options abroad but maybe if you are not so confident.
10
Franziska
8 Jul 2024
·
Stayed 2 nights
Wir waren von Freitag bis Sonntag im Hotel und hatten einen wunderschönen Aufenthalt im Hotel, ein super tolles Frühstück und sehr hilfsbereite, nette Mitarbeiter. Alles in allem 5 Sterne, wirklich super .
Wir waren von Freitag bis Sonntag im Hotel und hatten einen wunderschönen Aufenthalt im Hotel, ein super tolles Frühstück und sehr hilfsbereite, nette Mitarbeiter. Alles in allem 5 Sterne, wirklich super .
10
Paloma Forés
17 Nov 2025
·
Stayed 3 nights
La habitación era magnifica, el hotel en general, el personal y las facilidades como el gimnasio, piscina y los desayunos fueron excelentes
La habitación era magnifica, el hotel en general, el personal y las facilidades como el gimnasio, piscina y los desayunos fueron excelentes
10
Agnieszka
25 May 2023
·
Stayed 2 nights
This was a great experience. The hotel has a very nice, contemporary look. Room was quite big. The breakfast was very impressive & delicious! So many choices and verity of food. It gets very quiet after 11pm - so if you want to get a drink later at night not possible. There was some construction being done outside - expect some noice after 8am. But generally this was a great choice! I would stay there again!
This was a great experience. The hotel has a very nice, contemporary look. Room was quite big. The breakfast was very impressive & delicious! So many choices and verity of food. It gets very quiet after 11pm - so if you want to get a drink later at night not possible. There was some construction being done outside - expect some noice after 8am. But generally this was a great choice! I would stay there again!
10
Nidhal
4 Jan 2024
·
Stayed 4 nights
Hôtel très récent avec une décoration très moderne. Le tram pour rejoindre le centre-ville de Cravovie est à 500 mètres. Le cadre est magnifique avec des restaurants de diverses spécialités. Le petit déjeuner est varié avec une multitude de choix. Le seul point négatif est la froideur du personnel et surtout de la personne à l’accueil du SPA.
Hôtel très récent avec une décoration très moderne. Le tram pour rejoindre le centre-ville de Cravovie est à 500 mètres. Le cadre est magnifique avec des restaurants de diverses spécialités. Le petit déjeuner est varié avec une multitude de choix. Le seul point négatif est la froideur du personnel et surtout de la personne à l’accueil du SPA.
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AI-generated summary based on recent guest reviews
10
lasse
15 Aug 2026
·
Stayed 3 nights
👍
👍
10
Chad
11 Aug 2026
·
Stayed 1 night
Very nice and big hotel, it is a self sustaining city almost, you will not need to leave the hotel, and a very nice parking garage below the hotel
Very nice and big hotel, it is a self sustaining city almost, you will not need to leave the hotel, and a very nice parking garage below the hotel
6
Sophie
31 Jul 2026
·
Stayed 2 nights
Hotel is newly built, everything is fresh. Beds are comfortable. We did find it limiting that the pool was occupied by swim training often times in the morning (we were there on a weekend), leaving only a small space for hotel guests to swim in. We stayed in the second building and had to take two elevators every time we went out (three if we were to access the garage). The breakfast experience was chaotic and very noisy. Many people, lots of kids. We were there in July so able to sit outside, which helped. Parking was hard to figure out and included a lot of walking. The transportation from the hotel to the city centre is OK, took like 20 minutes by tram.
Hotel is newly built, everything is fresh. Beds are comfortable. We did find it limiting that the pool was occupied by swim training often times in the morning (we were there on a weekend), leaving only a small space for hotel guests to swim in. We stayed in the second building and had to take two elevators every time we went out (three if we were to access the garage). The breakfast experience was chaotic and very noisy. Many people, lots of kids. We were there in July so able to sit outside, which helped. Parking was hard to figure out and included a lot of walking. The transportation from the hotel to the city centre is OK, took like 20 minutes by tram.
8
Matthew
27 Jul 2026
·
Stayed 3 nights
Very nice place. Clean and modern.
Very nice place. Clean and modern.
10
Woytek
20 Jul 2026
·
Stayed 5 nights
Really appreciated the staff, great pool that was very kid friendly, walkable, grocery close by. Great breakfast!
Really appreciated the staff, great pool that was very kid friendly, walkable, grocery close by. Great breakfast!
FAQs about Mercure Krakow Fabryczna City
Is parking available at the hotel?
Self parking is available on-site for a fee of PLN 70 per day. Parking height restrictions apply.
What type of breakfast is offered and what are the serving hours?
A buffet breakfast is served on weekdays from 6:30 AM to 10:30 AM for a fee of approximately PLN 80 per person. Children aged 11 and younger eat free breakfast.
Are pets allowed at the property?
Pets are allowed at the hotel for a fee of PLN 100 per pet, per night. Service animals are exempt from fees.
What are the check-in and check-out times?
Check-in is from 3:00 PM, and check-out is until 12:00 PM. Early check-in and late check-out are available for a fee, subject to availability.
Is there an airport shuttle service available?
A roundtrip airport shuttle is available for a surcharge of PLN 120 per vehicle (one-way, maximum occupancy 3). Guests must contact the property with arrival details before travel to arrange the transfer.
What accessibility features does the hotel offer?
The property has limited wheelchair accessibility, including step-free entrances and accessible public areas. However, some facilities may have restricted access.
Where is the hotel located in relation to key landmarks?
The hotel is located in Kraków City Centre, within a 5-minute drive of Tauron Arena Kraków and Oskar Schindler Factory. It is 1.8 mi (2.9 km) from Main Market Square and 2 mi (3.2 km) from Kraków Barbican.
Does the hotel have a swimming pool?
Yes, the hotel features an indoor swimming pool. Operational hours and seasonal availability may apply.
What are the hotel's policies for guests staying with children?
One child aged 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
Does the hotel offer extra beds or cribs?
The property offers rollaway beds for a fee of PLN 135 per day, subject to availability. Guests must request this in advance.
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Prices for upcoming dates
September 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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October 2026
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-09-26: 233.68452570556641USD
- 2026-09-27: 227.80241275390628USD
- 2026-09-28: 197.48965723144534USD
- 2026-09-29: 175.00228290771486USD
- 2026-09-30: 143.69755503784182USD
- 2026-10-01: 242.25413138671877USD
- 2026-10-02: 179.20539431640626USD
- 2026-10-03: 136.6773001477051USD
- 2026-10-04: 114.12957954467774USD
- 2026-10-05: 189.17081152099612USD
- 2026-10-06: 186.92140222412112USD
- 2026-10-07: 162.96366893066408USD
- 2026-10-08: NO DATA
- 2026-10-09: 143.69755503784182USD
- 2026-10-10: 176.94444006103518USD
- 2026-10-11: 107.85137903198243USD
- 2026-10-12: 131.59014005249026USD
- 2026-10-13: 162.79207438964846USD
- 2026-10-14: 140.07821922973633USD
- 2026-10-15: 137.25481716552736USD
- 2026-10-16: 150.4150629223633USD
- 2026-10-17: 148.68248582763673USD
- 2026-10-18: 120.81770420776368USD
- 2026-10-19: 131.59014005249026USD
- 2026-10-20: 137.2620132336426USD
- 2026-10-21: 137.2620132336426USD
- 2026-10-22: 156.90011784179688USD
- 2026-10-23: 156.90011784179688USD
- 2026-10-24: 150.4150629223633USD
- 2026-10-25: 98.26560867309571USD
- 2026-10-26: 115.42405584594728USD
- 2026-10-27: 125.48053065551758USD
- 2026-10-28: 120.30993436401369USD
- 2026-10-29: 115.50540006103516USD
- 2026-10-30: 112.76521718261719USD
- 2026-10-31: 112.76521718261719USD
- 2026-11-01: 113.0478342944336USD
- 2026-11-02: 116.73418294433594USD
- 2026-11-03: 137.2620132336426USD
- 2026-11-04: 119.78212143066408USD
- 2026-11-05: 112.76521718261719USD
- 2026-11-06: 130.5702514746094USD
- 2026-11-07: 115.42405584594728USD
- 2026-11-08: 93.97716005615236USD
- 2026-11-09: 112.76521718261719USD
- 2026-11-10: 117.62636518432619USD
- 2026-11-11: 109.05430294433594USD
- 2026-11-12: 109.36149432495118USD
- 2026-11-13: 123.51565684326172USD
- 2026-11-14: 120.81770420776368USD
- 2026-11-15: 105.56456580566407USD
- 2026-11-16: 118.41761150146486USD
- 2026-11-17: 145.11886095458985USD
- 2026-11-18: 137.2620132336426USD
- 2026-11-19: 117.62636518432619USD
- 2026-11-20: 117.62636518432619USD
- 2026-11-21: 117.62636518432619USD
- 2026-11-22: 99.95314306884767USD
- 2026-11-23: 117.62636518432619USD
- 2026-11-24: 117.62636518432619USD
- 2026-11-25: 116.05152000000001USD
- 2026-11-26: 117.62636518432619USD
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- Guests must contact this property in advance to reserve high chair
- This property accepts credit cards, debit cards, and cash
- This property reserves the right to pre-authorize the guest's credit card prior to arrival.
- Cashless transactions are available
- Long-term renters welcome
- Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
- This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
- One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
- Construction is underway at a neighboring building and there may be noise disturbance from the construction work.
- Parking height restrictions apply.
- Cashless payment methods are available for all transactions.
- Contactless check-in and contactless check-out are available.
- Fee for buffet breakfast: approximately PLN 80 per person
- Airport shuttle fee: PLN 120 per vehicle (one-way, maximum occupancy 3)
- Self parking fee: PLN 70 per day
- Pet fee: PLN 100 per pet, per night
- Service animals are exempt from fees
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
- Rollaway bed fee: PLN 135.0 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
General
Room service
Restaurant
Non-smoking rooms
Sauna
Hot tub/Jacuzzi
Breakfast in the room
Family room
Wheelchair Accessible (Limited)
Parking
Parking
Airport shuttle
Parking Onsite
Internet
Free wi-fi
Services
Housekeeping
Banquet facilities
Luggage storage
Self laundry
24-Hour Front Desk
Concierge Services
Activities
Swimming pool
Child pool
Pool indoor
Pool (Indoor)
Fitness Center (nearby)