Orchid Residences - HR Surfers Paradise

Close to everything, great pools.

Amazing ocean view. Very easy trip on public transport

Best place I’ve stayed on the GC. So clean, close to Cavill Avenue, great pool, close to everything GC.

Close to everything and only a walking distance to Surfers Paradise beach. Parking was very convenient. Communication with HRSP was not the greatest, however, we still thoroughly enjoyed our stay.

The property was great as it had many different things provided such as a pool and a playground. The property is also nearby to many restaurants and activites which are easily accessible by just walking out from the property. The only downside is the lifts which had a long waiting time.

A very very good location if you want it to be lively. People and shops and beach and nightclubs and bars and restaurants within metres of the place. Excellent room, we didn't want for anything. This is part of the Hilton complex but in a different tower so just head into the Hilton and ask the bell boy which lifts. Now talking about the lifts - wow they are not good, they cab be slow. I also got stuck in a full lift for 20 minutes, nobody answered the emergency phone, people were panicking, air was running out, I eventually pulled the doors open and we were between floors and got out.

Great location, fantastic views, parking was excellent

This property is in the heart of surfers paradise. The apartment is very clean and it has a beautiful sea view. It has accessible parking it’s well equipped with a washer, dryer and a full kitchen. We weren’t told that the apartment was part of the Hilton residence and is therefore accessible from the Hilton foyer so we had trouble finding it on the day. Due to that face we also had accessibility to all the Hilton amenities such as the pools and gym. Great place to stay for families.

Location was great. The property had everything we needed. The views were great and having the parking space below the building made for a stress free stay. We would definitely stay here again if we came back.

My family and I stayed for 2 weeks. The beach views were absolutely gorgeous, and the apartment was incredibly clean and modern. Unfortunately the dishwasher stopped working 6 days into our stay, which was very annoying as we had to hand wash all our dishes on holidays. We were offered no solution, instead informed us that they ordered a new one to be installed, and it never arrived during our stay. That was abit of a damper on our experience, but otherwise we enjoyed our stay. All the staff were fantastic and the buffet breakfast was delicious.

Everything was very clean and organized, great place to stay for a week or longer.. Close to restaurants, shops and the beach.

The place is right in the heart of Surfers, only an elevator to Ground and you walk out of the Hilton site and you’re already on Cavill so prime location! The apartment was tidy and spacious and loved that the bedrooms were not next to eachother. I will add though while tidy, the apartment does feels quite dated. Overall, stay was good but one issue was we found a cockroach outside on the balcony, didn’t think too much of it since we never saw anything inside. It turned into a few crawling around at night though still on the balcony only. We were worried they’d come inside so we had to keep the sliding doors closed most times even though we wanted to enjoy the sea breeze being 19 floors up. Aside from this; no other major issues, parking easy, access easy, neighbours lovely. So thank you!

The apartment was great: cleanliness, location, view, amenities, parking etc. But I would never stay there again and this is why. Outside the apartment, at the elevators and in the corridors, there was a terrible, foul odour, eminating from the rubbish shoot, for the entire stay. The odour even came in to the apartment if we went near the front door, so we had to stuff a mat and towels against the bottom of the door. To make matters worse, I reported this offensive and putrid stench to the Hilton staff (concierge and security manager) 3 times, and each time they played dumb and made out like they didn't know anything about it. Some days the stink seemed worse than the previous day. It turns out that residents and guests throughout the building, on multiple floors, in the elevators, the corridors, at the pool, were discussing the disgusting smell amongst themselves (and with me), with many others making complaints to the Hilton staff and some moving rooms to higher floors in a bid to get away from it. According to some guests who had stayed there previously, this is a common and well known issue with this building. And the Hilton staff plays dumb about it and does nothing about it, pretending that it's the first time they've heard the complaint every time. Great apartment, great everything. But I will never stay there again, nor recommend it to anyone else. There are plenty of other buildings in Surfers Paradise.

Very good location and clean apartments

The mat cover in the king size bedroom is really disgusting， has blood and stains on it and so does towel, carpet with hole, the obly good thing is convenient to shops and tram

The bathroom is not quite clean, lots of damage on wall and doors, Internet connection is terrible. Location is great and nice sea view

Best place I’ve stayed on the GC. So clean, close to Cavill Avenue, great pool, close to everything GC.

I would not recommend this property to anyone. The property is in a very poor, it’s just filthy. I have stayed in this same property in 2016, it has not been touched since. Walls are dirty, stained, it’s just disgusting. When we came in the carpets seemed not to be vacuumed, bed pillow sheets were stained yellow and have proof of that. We had cockroaches in the kids bedroom and I have photos of it..as soon as we entered we went to Woolworths and doesn’t $80 in cleaning supplies and wiped, scrubbed and washed before our children can use. It is the most disgusting experience we have ever had.

The leather couch Peeling off and dirty, it had it. the carpet is old and looks dirty, same as the towels and bedsheets . On the positive side, great apartment layout, beautiful sea view , great location

Room was great, suited our family of 4 perfectly. Laundry was a huge bonus. Close to everything, shops, takeaway food, public transport. Overall great experience.

Amazing apartment with incredible views and in a fantastic location close to everything.

Excellent apartment. Big, ocean views, own washer and dryer, 2 bathrooms. Easy walk to everywhere, 1 block from the tram stop. We’ll be back!

Apartment was clean and large and the views were fantastic! The bed was extremely uncomfortable and the room very bright and the street noise was annoying. Otherwise the convenience of walking everywhere was a bonus

Fantastic view, great service, close to everything, and no need for a car if you don't want to travel far, close to Woolies, so you can make meals at the apartment too. Great experience!

Beautiful views from 21st floor of beach, place dated and not the flashest but was perfect for what we needed.

My bed was sinking and felt poor quality like I could feel the springs I know it’s an old apartment but the bed needs an upgrade Secondly why are there no bed side lights. How do u expect us to read or use bedside items

The bathroom is not quite clean, lots of damage on wall and doors, Internet connection is terrible. Location is great and nice sea view

Great location, excellent view and beautiful apartment. We could see the whales from the balcony. The noise at night wasn’t too good and the doors to the balcony did not shut properly. Continue reminders about cleaning on checkout where annoying, especially when only one dishwasher tablet was provided for a weeks stay.

Great location, walking distance to every where, but very poor wifi connection, otherwise everything is good

My family and I stayed for 2 weeks. The beach views were absolutely gorgeous, and the apartment was incredibly clean and modern. Unfortunately the dishwasher stopped working 6 days into our stay, which was very annoying as we had to hand wash all our dishes on holidays. We were offered no solution, instead informed us that they ordered a new one to be installed, and it never arrived during our stay. That was abit of a damper on our experience, but otherwise we enjoyed our stay. All the staff were fantastic and the buffet breakfast was delicious.

The apartment is clean and spacious and in close proximity to the heart of Surfers Paradise. However the checkin process could be more personalized and less confusing by not using messaging to communicate to inform us of where to locate the checkin office and collecting the keys from a safe box. Why have an office in the first place if there is no one present? This is especially true for first timers.

The apartment was great: cleanliness, location, view, amenities, parking etc. But I would never stay there again and this is why. Outside the apartment, at the elevators and in the corridors, there was a terrible, foul odour, eminating from the rubbish shoot, for the entire stay. The odour even came in to the apartment if we went near the front door, so we had to stuff a mat and towels against the bottom of the door. To make matters worse, I reported this offensive and putrid stench to the Hilton staff (concierge and security manager) 3 times, and each time they played dumb and made out like they didn't know anything about it. Some days the stink seemed worse than the previous day. It turns out that residents and guests throughout the building, on multiple floors, in the elevators, the corridors, at the pool, were discussing the disgusting smell amongst themselves (and with me), with many others making complaints to the Hilton staff and some moving rooms to higher floors in a bid to get away from it. According to some guests who had stayed there previously, this is a common and well known issue with this building. And the Hilton staff plays dumb about it and does nothing about it, pretending that it's the first time they've heard the complaint every time. Great apartment, great everything. But I will never stay there again, nor recommend it to anyone else. There are plenty of other buildings in Surfers Paradise.

The view from our balcony was awesome. We were on the 44th floor, hardly any street noise, at all. It was actually a small apartment, plenty of room, and, the beds were really comfortable. The only downside, was the key p/up, drop off. Walking to a small hole in the wall( box) to get/ drop off keys. The Hilton staff did not want to offer much help, as we were residentional guests, not actually Hilton guests. Apart from that, it was an awesome experience.

We had a wonderful experience. The whole check in process was easy and the communication with the property fast response. The appartment was clean and we couldn’t fault anything. We will definitely be back here again Thank you

Views were amazing. One thing that was annoying was key pick up and especially key drop off being at a different location to the hotel room.

Loved the location of the property. And the instructions for checking in were very well explained

Close to everything and only a walking distance to Surfers Paradise beach. Parking was very convenient. Communication with HRSP was not the greatest, however, we still thoroughly enjoyed our stay.

Location was very good. Picking up keys from a busy intersection was stressful. Views excellent.

Everything was wonderful..ocean views..walkable distance to beach and shops.. the only thing that spoiled it was returning the keys the safes battery was flat and had to wait around for 30 minutes for someone to come to collect them .

A located at the heart of Surfers Paradise and to all amenities. Highly recommended. Walking distance to everything. Very busy place and can be noisy at night with party goers. Will go back again

Beautiful room, perfect for our group! Perfect location, near everything you could need! Would definitely book again!

Room was great, suited our family of 4 perfectly. Laundry was a huge bonus. Close to everything, shops, takeaway food, public transport. Overall great experience.

The location is great. It is quite noisey but being right in the centre of nightlife it makes sense. The views were incredible from both bedrooms & balcony

Fantastic view, great service, close to everything, and no need for a car if you don't want to travel far, close to Woolies, so you can make meals at the apartment too. Great experience!

Very nice accomodation with best location

Location was amazing.

Fantastic location and awesome view! Loved sitting on the balcony and also the views from the bedrooms. Didn’t have to move the car because everything was within walking distance or accessible by tram. Would highly recommend.

Great apartment, good location. Really handy having the tram and a choice of 3 supermarkets nearby. The apartment had great sun and a good view of the beach and river.

Location was great. The property had everything we needed. The views were great and having the parking space below the building made for a stress free stay. We would definitely stay here again if we came back.

My family and I stayed for 2 weeks. The beach views were absolutely gorgeous, and the apartment was incredibly clean and modern. Unfortunately the dishwasher stopped working 6 days into our stay, which was very annoying as we had to hand wash all our dishes on holidays. We were offered no solution, instead informed us that they ordered a new one to be installed, and it never arrived during our stay. That was abit of a damper on our experience, but otherwise we enjoyed our stay. All the staff were fantastic and the buffet breakfast was delicious.

Fantastic view, great service, close to everything, and no need for a car if you don't want to travel far, close to Woolies, so you can make meals at the apartment too. Great experience!

If only there was at least 1 pan… nothing to cook food or even eggs in.. apart from that cannot fault it… had an absolute best time… the sunrise was beautiful… the facilities around were all amazing

This property is in the heart of surfers paradise. The apartment is very clean and it has a beautiful sea view. It has accessible parking it’s well equipped with a washer, dryer and a full kitchen. We weren’t told that the apartment was part of the Hilton residence and is therefore accessible from the Hilton foyer so we had trouble finding it on the day. Due to that face we also had accessibility to all the Hilton amenities such as the pools and gym. Great place to stay for families.